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Knowledge in the customer sphere: User war stories about participation in a user community of practices
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2012 (English)In: MITAC 2012, MIT Academic Conference, Uppsala, Sweden, 2012, 1-20 p.Conference paper (Refereed)
Abstract [en]

This paper establishes findings in previous research on innovation and knowledge in user communities by presenting an illustrative account, through user war stories, of practices of active members of a user community in the video game industry. It adopts the communities of practices notion and its situated view of knowledge to this account, and thereby provides a perspective and insights into how the knowledge of active users in a user community can be understood. Active users are portrayed as members of practices in a user community of practices, and the community is found to encompass multilateral collaborations between these users, as well as encompass active users who develop community knowledge. The paper is concluded with implications for future research and for businesses in the paradigm of collaborative innovation and value cocreation.

Place, publisher, year, edition, pages
2012. 1-20 p.
Keyword [en]
Consumer community, Communities of practice, Innovation, Narratives, Video game industry
National Category
Business Administration
Research subject
Business Studies
URN: urn:nbn:se:uu:diva-187801OAI: oai:DiVA.org:uu-187801DiVA: diva2:575635
MITAC 2012
Available from: 2012-12-10 Created: 2012-12-10 Last updated: 2013-04-17

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Persson Ridell, Oscar
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