Time Does Not Heal Usability Issues!: Results from a Longitudinal Evaluation of a Health IT Deployment Performed at Three Swedish Hospital Units
2012 (English)In: OzCHI '12 Proceedings of the 24th Australian Computer-Human Interaction Conference, New York, NY, USA: ACM Press, 2012, 273-280 p.Conference paper (Refereed)
This paper presents a longitudinal evaluation of user adoption during a Patient Administrative System (PAS) deployment. The research was performed at three units within a Swedish university hospital. Both qualitative and quantitative methods have been used to gather data before, during and up to two years after the deployment. The results show that all users experienced usability problems. After two years of usage the system was still not considered to be as supportive as the old system. The users that were required to use the system felt unsure and stressed about whether all information was consulted or not. The users that were less dependent on the system solved the problems by not doing the tasks; instead they let the clerks continue to do the PAS tasks as they did before the deployment. The results indicate that time will not heal usability problems; instead they need to be addressed in other ways.
Place, publisher, year, edition, pages
New York, NY, USA: ACM Press, 2012. 273-280 p.
EPR, deployment, ehealth, evaluation, implementation, organisational change, sociotechnical systems, usability, user adoption
Human Computer Interaction
Research subject Medical Informatics; Human-Computer Interaction
IdentifiersURN: urn:nbn:se:uu:diva-188363DOI: 10.1145/2414536.2414582ISBN: 978-1-4503-1438-1OAI: oai:DiVA.org:uu-188363DiVA: diva2:589145
24rd Australian Computer-Human Interaction Conference