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Reflections on norm-critical design efforts in online youth counselling
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Educational Sciences, Department of Education. (CLIP)ORCID iD: 0000-0002-5627-2158
2012 (English)In: NordiCHI 2012: Making Sense Through Design: Proceedings of the 7th Nordic Conference on Human-Computer Interaction, 2012, 438-447 p.Conference paper (Refereed)
Abstract [en]

We explore social norms embedded in interaction design, how different identity roles are made relevant during a specific design project and how norm-critical efforts are made by different actors during this design process. We have studied the development of the Swedish National Youth Counselling site to illustrate how interaction design may construct meaning, norms and values in design. We present an ethnographic study, the development of the Love Animation. Examples are shown in which interaction design unintentionally discourages the purpose of the intended message which suggests that there is a need for further understanding of how the content and the interaction design relates to each other. Using Science and Technology theories, the research join the emergent critical tradition in HCI and a critical perspective on technology as a coconstructing agent is applied.

Place, publisher, year, edition, pages
2012. 438-447 p.
Keyword [en]
Healthcare, Interaction design, Norm-critical design efforts, Science and technology studies, Values, Youth counselling, Design effort, Animation, Health care, Human computer interaction, Technology, Design
National Category
Social Sciences
URN: urn:nbn:se:uu:diva-195442DOI: 10.1145/2399016.2399083ISBN: 978-1-4503-1482-4OAI: oai:DiVA.org:uu-195442DiVA: diva2:608010
7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design, NordiCHI 2012, 14 October 2012 through 17 October 2012, Copenhagen
Available from: 2013-02-26 Created: 2013-02-25 Last updated: 2016-10-16
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