Secondary Users Interpretations on Key Concerns for Achieving an Effective and Efficient Region-wide Electronic Patient Record Usage
2013 (English)In: The 21st European Conference on Information Systems (ECIS 2013), AIS Electronic Library , 2013Conference paper (Refereed)
The paper presents secondary users interpretation of key concerns (KC) for achieving an efficient and effective electronic patient record (EPR) usage. The evaluation is based on twelve interviews with Clinical Directors and IT Directors that are responsible for delivering high quality care, procuring and implementing IT. The participants represented five Swedish county councils who all use a region-wide EPR for all primary and hospital services. The analysis indicated that there were an unresolved conflict regarding what influence the IT should have on how the health professionals performed practice. Either the systems’ usability or the health professionals unwillingness to change, were blamed for the problems. We argue that the conflict is based on the idea that one EPR is going to support all user groups. Using a region-wide EPR must not be a problem. In the studied organisations, however, it became a problem because to achieve “one system that fits all” the fact that different user groups had different needs, roles and responsibilities were neglected. Neglecting the users’ needs is not solving the problems; instead it will increase the conflict. Using the KC will shed light on differences between primary and secondary users interpretations of the aim of the region-wide EPR.
Place, publisher, year, edition, pages
AIS Electronic Library , 2013.
Human Computer Interaction
IdentifiersURN: urn:nbn:se:uu:diva-196509OAI: oai:DiVA.org:uu-196509DiVA: diva2:612269
The 21st European Conference on Information Systems (ECIS 2013)