uu.seUppsala University Publications
Change search
ReferencesLink to record
Permanent link

Direct link
Student and library services in cooperation
Uppsala University, University Library.
Uppsala University, University Administration, Faculty Offices.
2013 (English)Conference paper (Other (popular science, discussion, etc.))
Abstract [en]


At Ångström Laboratory, one of the largest campuses at Uppsala University, the Library and the Student Services Office merged in November 2012. This merger is a pilot project to improve service for students and faculty. Ångström Laboratory has around 900 staff and almost 10,000 students, of whom most also spend time at other campuses. In this paper we describe the background and the implementation of the pilot project.

One of the main reasons for moving together was the wish to gather together all kinds of student services, including the distribution of written examinations in one place. The central location and open environment of the Library made it a good choice.

The heart of the Library and Student Services is an open office consisting of two service desks located in the library area. There are silent study areas; computers for searching and printing, an area for relaxing with newspapers and journals, meeting rooms and offices for the staff. The result is a lively place with a cosy atmosphere.

As the Library and the Student Services still belong to different parts of the University we are now starting to find out how best to collaborate. To understand more we log all the questions we get and the services we deliver. We also have meetings together and use the same lunch room to get to know each other and our different functions. We will define which matters can be solved in common, and how we can back each other up when necessary.

Place, publisher, year, edition, pages
Keyword [en]
collaboration, student services, student spaces, library services
National Category
Information Studies
URN: urn:nbn:se:uu:diva-199487OAI: oai:DiVA.org:uu-199487DiVA: diva2:619629
34th IATUL Conference, 14-18 April, 2013 Cape Town, South Africa
Available from: 2013-05-06 Created: 2013-05-06 Last updated: 2013-07-09

Open Access in DiVA

Nordgren with new cover(820 kB)154 downloads
File information
File name FULLTEXT03.pdfFile size 820 kBChecksum SHA-512
Type fulltextMimetype application/pdf

Other links

Link to published presentation

Search in DiVA

By author/editor
Nordgren, EvaGerén, Linda
By organisation
University LibraryFaculty Offices
Information Studies

Search outside of DiVA

GoogleGoogle Scholar
Total: 170 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 300 hits
ReferencesLink to record
Permanent link

Direct link