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Konfliktundvikande eller trygg vid det jobbiga samtalet?: En kvalitativ studie om chefers upplevelser av hur kunskaper från deras tidigare utbildningar kan tänkas påverka deras ageranden vid konfliktrelaterade samtal med medarbetare
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Sociology.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Arbetsplatskonflikter är ett svårt ämne som tenderar att resultera i konsekvenser för både anställda och chefer i organisationer. Då jag anser mig ha upplevt en osäkerhet och frustration hos chefer när de ställts inför konfliktrelaterade samtal, funderade jag över hur det kunde vara möjligt att till synes välutbildade chefer agerade på sådant sätt. För att närma mig en förståelse i fenomenet valde jag att genomföra en studie av chefers subjektiva uppfattningar om hur deras utbildning fungerat som stöd vid konfliktrelaterade samtal med medarbetare. Samt att undersöka hur chefernas upplevelser och agerande kan tänkas ha påverkats av utbildningen. Eftersom att chefernas egna upplevelser var av intresse, genomfördes kvalitativa intervjuer. Studien har huvudsakligen analyserats i relation till Erving Goffmans dramaturgiska perspektiv, som liknar människor vid arbetsplatsen som skådespelare på en teaterscen. Resultatet av analysen visade bland annat att det fanns en efterfrågan av specifika kurser i konflikthantering hos de chefer som ansåg sig sakna sådan utbildning. Det visade sig även finnas tendenser av att de chefer som upplevde sig sakna specifika utbildningar i konflikthantering upplevde sig ha konfliktundvikande beteenden. Medan de chefer som ansåg sig ha relevant utbildning upplevde sig själva som trygga i sin roll vid konfliktrelaterade samtal med medarbetare. 

Abstract [en]

Workplace conflicts is a difficult subject that tends to result in consequences for both employees and managers in organizations. Since I consider myself to have experienced insecutity and frustration among managers when faced with conflict-related conversations, I thought about how it could be possible that the seemingly well-educated managers acted in such a manner. In order to approach an understanding of the phenomenon, I decided to conduct a study of managers subjective perceptions of how their education served as support for conflict-related conversations with employees. And to explore how managers experiences and behavior may have been influenced by education. The fact that managers personal experiences were of interest, was qualitative interviews carried out. The study has mainly been analyzed in relation to Erving Goffman's dramaturgical perspective, that resembles people at work as actors on a stage. The results of the analysis showed that there was a demand for specific courses in conflict management within the managers who considered themselves lacking in such training. It also turned out to be tendencies that the managers that felt they where lacking in specific training in conflict management, felt like they had conflict avoidance behaviors. While the managers who felt like they had adequate training experienced themselves as secure in their role in conflict-related conversations with employees.

Place, publisher, year, edition, pages
2013. , 42 p.
Keyword [en]
conflict management, leadership education, leadership, conflict-avoidance behaviour
Keyword [sv]
konflikthantering, chefsutbildning, ledarskap, konfliktundvikande beteende
National Category
Social Sciences Social Psychology
Identifiers
URN: urn:nbn:se:uu:diva-201171OAI: oai:DiVA.org:uu-201171DiVA: diva2:626322
Educational program
Freestanding course
Uppsok
Social and Behavioural Science, Law
Supervisors
Examiners
Available from: 2013-06-11 Created: 2013-06-07 Last updated: 2013-06-11Bibliographically approved

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