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Patienters uppfattning om allmänpsykiatrisk heldygnsvård
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
2013 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

SAMMANFATTNING

Bakgrund: Enligt hälso- och sjukvårdslagen ska vården tillgodose patientens behov av trygghet, bygga på respekt för patienten, främja goda kontakter mellan patient och personal och tillgodose kontinuitet och säkerhet i vården. Forskning inom psykiatrisk vård har undersökt hur patienter uppfattar dessa områden. Denna forskning har resulterat i att Sverige har infört en nationell satsning för att mäta patienternas uppfattning om den vård de har fått.

 

Syfte: Syftet är att undersöka patienters uppfattning om vården på en allmänpsykiatrisk heldygnsavdelning.

 

Metod: En enkät bestående av frågor med skattningsskala eller fasta svarsalternativ gavs till 25 inneliggande patienter på en svensk heldygnsvårdsavdelning. Enkäten besvarades av 14 patienter vilket gav en svarsfrekvens på 56 %. Svaren har förts in i programvaran Exel och analyserats med utgångspunkt från kategorierna bemötande, information, personcentrerad vård, planering av vården, närstående och vårdmiljö.

 

Resultat: Resultatet visar på att uppfattningen om hur man upplever vården på avdelningen varierar kraftigt. Dock kan man tyda att deltagarna upplever sina kontaktpersoner positivt och att de anser att den information som ges är tydligt. De områden som deltagarna upplever mindre bra är framför allt delaktighet i att utforma sin egen vård och avdelningens sammarbete med andra vårdinstanser.

 

Slutsats: Hur deltagarna uppfattar vården varierar avsevärt. Dock var deltagarna nöjda med sina kontaktmän. Delaktighet och långsiktig planering av vården var områden som fungerade mindre bra.  Medianvärdet på flertalet av frågorna låg kring den mittersta delen av skattningsskalan.

Abstract [en]

ABSTRACT

Background: According to the Swedish health care law the healthcare has to provide the patient's need for security, based on respect for the patient, promote good contacts between patients and staff and satisfy the continuity and safety of healthcare. Research in psychiatric care has examined how patients perceive these areas. This research has led Sweden to introduce a national effort to measure patients' perception of the care they have received.Purpose: The purpose is to examine patients' perception of care in a general psychiatric hospital ward.Method: A questionnaire consisting of questions with rating scale or fixed answer was given to 25 inpatients at a Swedish hospital ward. The questionnaire was completed by 14 patients, yielding a response rate of 56%. The responses have been inserted in the software Excel and analyzed on the basis of categories: treatment, information, person-centered care, planning of care, family members and health care environment.Results: The results show that the perception of how they experience the care varies greatly. However, it’s possible to suggest that participants feel that contact with their contactnurses is positive and they also feel that the information they got is given clearly by the wards staff. The areas that the participants perceive as not so good are their involvement in planning their own care and the collaboration with the ward and other health care agencies. Conclusion: How participants perceive health care varies considerably. However, participants seem to be satisfied with their contactnurses in the ward. Participation and long-term planning of health care seem to be areas that are less effective. Otherwise the result is estimated average on most of the questions.

Place, publisher, year, edition, pages
2013. , 46 p.
Keyword [en]
psychiatry, nursing, person-centered care, patient
Keyword [sv]
psykiatri, omvårdnad, personcentrerad vård, patient
National Category
Nursing
Identifiers
URN: urn:nbn:se:uu:diva-201748OAI: oai:DiVA.org:uu-201748DiVA: diva2:629019
Subject / course
Caring Sciences
Educational program
Specialistsjuksköterskeprogrammet med inriktning mot psykiatrisk vård
Supervisors
Examiners
Available from: 2013-06-18 Created: 2013-06-15 Last updated: 2013-06-18Bibliographically approved

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