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IT-stödet vid Uppsala universitet: En fallstudie vid institutioner tillhörande samhällsvetenskapliga fakulteten
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Syftet med studien är att kartlägga och utvärdera IT-stödet inom institutioner tillhörande den samhällsvetenskapliga fakulteten vid Uppsala universitet. En fallstudie har genomförts som resulterat i en verksamhetsdiagnos som utgör en summativ utvärdering av IT-stödet för grundutbildningen. I denna utvärdering beskrivs problem och styrkor med IT stödet ur ett verksamhetsperspektiv. Studien visar att IT-stödet (e-infrastrukturen) på lokal nivå inom Uppsala universitet är komplex, problematisk och att den har en skiftande kvalitet. Undersökta institutioner har olika behov och krav på IT-stöd. Det finns också skillnader i de olika verksamheternas arbetsmetoder, uppbyggnad av kurser, budgetering och administrativa sysslor, vilket gör att vissa institutioner har mer problem med IT stödet än andra. Resultatet och de rekommendationer som ges i uppsatsen kan ses som en input i den strategiska planeringen för IT-stödet vid Uppsala universitet. Ur ett generellt perspektiv visar den djupa fallstudien på problem som finns i många organisationer när det gäller e-infrastrukturens och verksamhetens ömsesidiga anpassning till varandra. Studien visar på ett detaljerat sätt hur generella problem med e-infrastrukturer inom organisationer som beskrivs i litteraturen i form av att systemen är isolerade öar, redundans och dubbelinmatning av information leder till problem i verksamheten.

Abstract [en]

The purpose of this study is to describe and review the IT systems that are currently in use within the Faculty of Social Sciences at Uppsala University. A case study has been conducted resulting in an operation diagnosis of the current situation and a summative evaluation of the IT systems available to undergraduate studies within the faculties. In this evaluation the strengths and weaknesses of the IT support are assessed in relation to the business processes of the faculties. The case study shows that e-infrastructure at a local level within Uppsala University is complex, problematical and of varying quality. The institutions investigated have differing needs and demands of IT-support. Work methods vary from institution to institution particularly in the structure, budgeting and administration of courses and this variation means that some institutions manage their IT-support better than others. The results and recommendations presented in this study can be seen as a contribution to the strategic planning of IT-support in the university. From a wider perspective the detailed case study illuminates problems that exist in many organizations where e-infrastructure and administration need constantly to adapt to each other. The study confirms in a detailed manner that organizations that have segregated e-infrastructure systems, often described in literature as isolated islands, are prone to both redundant and duplicate inputting of information resulting in administrative problems in the running of the organization.

Place, publisher, year, edition, pages
2013. , 75 p.
Keyword [sv]
Uppsala universitet, IT-stöd, E-infrastruktur, informatikinfrastruktur, fallstudie
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:uu:diva-202183OAI: oai:DiVA.org:uu-202183DiVA: diva2:631319
Subject / course
Computer Systems Sciences
Educational program
Bachelor programme in Information Systems
Supervisors
Available from: 2013-06-25 Created: 2013-06-20 Last updated: 2013-06-25Bibliographically approved

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IT-stödet vid Uppsala universitet(1838 kB)317 downloads
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