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The Communicative Constitution of an IT-department.: The role of conversation in forming an IT-department.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.ORCID iD: 0000-0001-8880-1088
2013 (English)Conference paper (Other academic)
Abstract [en]

Rapid IT developments have historically caused or forced individual organizational departments to develop their own IT solutions, often resulting in a significant number of different solutions in one single organization. Today, this is seldom regarded as being efficient and management consequently work to consolidate IT. Such work requires that the IT department’s employees are familiar with all IT solutions currently present in the organization. The focus in this paper is to explore how IT employees, working according to these premises in a way referred to as enterprise architecture (EA), are being communicatively constituted as a community of practice. The analysis rests on McPhee and Zaug’s (2000) four-flows framework. Considering the prevailing conditions, i.e. to consolidate IT solutions and yet meet the needs of each specific end-user, activity coordination appears to be the most important flow in the constitution of this community of practice, which would premiere Taylor’s (2009) view of the four-flows framework. However, the results from our pilot case study indicate that the interdependence of the four communications flows is indispensible in order to communicatively constitute this group and the IT employees’ identity formation. 

Place, publisher, year, edition, pages
Keyword [en]
organizational communication, communicative constitution of organization (CCO), four-flows of communication framework, collective identity, community of practice (CoP), enterprise architecture (EA).
National Category
Communication Studies
Research subject
Media and Communication Studies
URN: urn:nbn:se:uu:diva-205560OAI: oai:DiVA.org:uu-205560DiVA: diva2:641918
63rd Annual Conference of the International Communication Association (ICA).
Available from: 2013-08-20 Created: 2013-08-20 Last updated: 2013-08-20

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Monstad, Therese
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