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Megacity Challenges: Public Safety and Possible ICT Solutions-A Citizen Centered Approach
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
2013 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

This thesis was designed to study the challenges faced by the megacities of the world today and to take a deep dive into one of the challenge, to better understand the role of ICT in improving the quality of life of people in a megacity. Even though several challenges exist in the megacities, safety and security are utmost necessary to have a better quality of life. Hence ”Public Safety” becomes a social challenge, which places burdens on the quality of life of people living in megacities and also with a huge scope for ICT opportunities was chosen to study this problem further. Particularly, importance was given to a futuristic approach of how citizens benefiting from ICT tools can influence the overall safety of their cities.

The background research on the megacity challenges finally led to addressing the megacity Mumbai, a fast developing city in India, a megacity with lower ICT infrastructure as a subject of this study of the future of ICT solutions in the Public safety domain. During this process user surveys with Mumbai citizens and the ideas gathered through discussions with UX experts in Ericsson led to the generation of a number of concept ideas surrounding public safety.

The concepts were created mainly focusing on women safety and empowerment, civic engagement and transparency of the law enforcement process and how ICT can bebeneficial in solving these issues in the future. As a result, personas and scenario visualizations were created to further study the use of ICT solutions.

It was clear that information and communication technology solutions could empower citizens with similar interests to organize and engage themselves to be smarter citizens of their cities contributing to an effective, safe and livable city. Furthermore citizen-to-citizen interactions and citizen and government interactions can result in a productive network to take a city forward in terms of fulfilling the basic needs of citizens.

Place, publisher, year, edition, pages
IT, 13 053
National Category
Engineering and Technology
URN: urn:nbn:se:uu:diva-205590OAI: oai:DiVA.org:uu-205590DiVA: diva2:642108
Educational program
Master Programme in Human-Computer Interaction
Available from: 2013-08-20 Created: 2013-08-20 Last updated: 2013-12-03Bibliographically approved

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