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How a Museum Knows?: Structures, Work Roles, and Infrastructures of Information Work
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.ORCID iD: 0000-0001-9196-2106
2013 (English)In: Journal of the American Society for Information Science and technology, Vol. 64, no 7, 1375-1387 p.Article in journal (Refereed) Published
Abstract [en]

Even if knowledge is a commodity that a museum offers as Hooper-Greenhill () has argued, the mechanisms of how a museum comes to know what it mediates are not well understood. Using a case study approach, the aim of this study is to investigate what types of sources and channels, with a special emphasis on social processes and structures of information, support collaborative information work, and the emergence of knowledge in a museum environment. The empirical study was conducted using a combination of ethnographic observation of and interviews with staff members at a medium-sized museum in a Nordic country. The study shows that much of the daily information work is routinized and infrastructuralized in social information exchange and reproduction of documented information and museum collections.

Place, publisher, year, edition, pages
2013. Vol. 64, no 7, 1375-1387 p.
Keyword [en]
museum informatics, information use, information workers
National Category
Other Social Sciences not elsewhere specified
Research subject
Library and Information Science
URN: urn:nbn:se:uu:diva-210462DOI: 10.1002/asi.22852OAI: oai:DiVA.org:uu-210462DiVA: diva2:662827
Available from: 2013-11-08 Created: 2013-11-08 Last updated: 2015-07-10

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Huvila, Isto
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