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Konsultmässighet i bemanningsbranschen: Hur konsultchefer arbetar för att möta krav från omgivningen
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Sociology.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Sociology.
2013 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Consultant professionalism in the staffing industry : How the consultant managers are working to meet demands from the environment (English)
Abstract [sv]

Denna uppsats undersöker bemanningsföretagen och hur konsultcheferna arbetar för att tillgodose krav från kundföretag och omgivningen. Som en del av detta studeras även vilka krav som ställs på de uthyrda konsulterna och vad uppförandet har för betydelse inom bemanningsbranschen. De teoretiska utgångspunkterna som används i uppsatsen är dels nyinstitutionell teori och främst begreppet legitimitet, dels Hochschilds teori om emotional labor. Det insamlade empiriska materialet består av nio intervjuer med konsultchefer från fyra olika bemanningsföretag. Resultatet visar att konsultchefsarbetet präglas av rutiner och att det ställs krav på uppförande på den uthyrda personalen för att passa in i konsultrollen. I den avslutande diskussionen diskuteras uppträdandekrav och personlighetens betydelse för konsulter inom bemanningsbranschen. I samband med detta diskuteras även hur bemanningsföretagen har fått legitimitet genom att rekryteringsarbetet professionaliserats och kommit att innefatta förmedling av både kompetens och personlighet till kundföretag. En slutsats är att det emotionella arbetet kan ses som nyckeln till framgångsrika konsultuppdrag.

Abstract [en]

This essay examines the staffing industry and how the consultant managers are working to meet the requirements from customer business and the environment. It also studies the demands placed on the consultant and why behavior is significant in the staffing industry. The theoretical approach used in this paper is partly a new institutional theory and above all, the concept of legitimacy - and partly Hochschilds theory of emotional labor. The empirical data that have been collected consists of nine interviews with consultant managers from four different staffing companies. The results show that the consultant manager’s work is characterized by routines, further the result illustrates the behavior requirements of the consultants in order to fit into the role as a consultant. The essay concludes with a discussion of behavior requirements and the importance of personality for consultants within the staffing industry. In this context we also discussed how agencies have gained legitimacy through the recruitment process that has been professionalized including mediation of both skills and personality to the client companies. One conclusion is that the emotional labor can be seen as the key to successful consulting

Place, publisher, year, edition, pages
2013.
Keyword [en]
staffing industry, consultant managers, emotional labor, legitimacy
Keyword [sv]
bemanningsföretag, konsultchefer, emotionellt arbete, legitimitet
National Category
Sociology
Identifiers
URN: urn:nbn:se:uu:diva-215731OAI: oai:DiVA.org:uu-215731DiVA: diva2:688272
Supervisors
Examiners
Available from: 2014-01-16 Created: 2014-01-16 Last updated: 2014-01-16Bibliographically approved

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CiteExportLink to record
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Citation style
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