Lärande i andra vågen: En studie om lärande inom företag efter implementering av nytt affärssystem
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
Learning in the Second Wave : A Study About Learning within Enterprises after Implementing a New ERP System (English)
Introducing a new type of IT-structure means a change that employees within an organization must adapt to. Today, many companies have implemented information technology in the form of Enterprise Resource Planning (ERP) Systems and find themselves in th so-called Second Wave stage where an after work is ongoing with continual improvement that involves changes that employees need to understand and act upon. To learn how to work with these recurrent misadventures is of importance because it is seen as a critical factor in order to take advantage of the ERP system and its benefits. To study this a study was conducted through personal interviews at Apoteksgruppen AB which a few years ago introduced a new ERP system. There the authors saw that employees learned in different ways depending on the position, and that the more responsibility this person had the greater freedom this person had to resolve their problems and therefore learned more effectively. The internal support team also proved to play a more important role in addition to this learning.
Place, publisher, year, edition, pages
2014. , 34 p.
ERP, best practice, learning, Second Wave, support, workaround
affärssystem, andra vågen, best practice, lärande, support, workaround
IdentifiersURN: urn:nbn:se:uu:diva-219536OAI: oai:DiVA.org:uu-219536DiVA: diva2:700136
Subject / course