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Mind the gap: Towards a framework for analysing the deployment of IT systems from a sociotechnical perspective
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
2013 (English)In: Past History and Future Challenges of Human Work Interaction Design: Generating Cross-domain Knowledge about Connecting Work Analysis and Interaction Design, South Africa: University of Cape Town , 2013, 28-33 p.Conference paper, Published paper (Refereed)
Abstract [en]

Deployment of IT is little discussed in research literature, despite the fact that a successful deployment encompasses complexities and difficulties well worth investigating. The deployment phase of IT systems can be a make-or-break moment for usefulness of the system due to sociotechnical factors. We argue that there is a gap between the technological artefact produced and the social requirements that govern how well the system will fit in the organisation. Hence, in this work in progress paper we present a framework (the SOT framework) for analysing deployment of IT from a sociotechnical perspective.

Place, publisher, year, edition, pages
South Africa: University of Cape Town , 2013. 28-33 p.
National Category
Human Computer Interaction
Identifiers
URN: urn:nbn:se:uu:diva-225885ISBN: 978-0-620-58037-3 (print)OAI: oai:DiVA.org:uu-225885DiVA: diva2:722873
Conference
INTERACT 2013 Workshop
Projects
DOME
Available from: 2013-09-02 Created: 2014-06-09 Last updated: 2017-07-29Bibliographically approved
In thesis
1. Change and resistance to change in health care: Inertia in sociotechnical systems
Open this publication in new window or tab >>Change and resistance to change in health care: Inertia in sociotechnical systems
2014 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis explores change and resistance to change of IT systems in organisations from a sociotechnical perspective. The work is drawing on empirical data gathered during two Action Research projects in Swedish Health Care: one regarding the deployment of electronic patient record systems within health care organisations, and the other regarding the deployment of eHealth services geared towards patients and citizens. Resistance to change is classified as an indicator of social inertia, and the concept of counter-implementation, comprising three general strategies to obstruct change initiatives, is used to highlight the political aspects of social inertia. For the analysis, the concept of social inertia is used as a point of departure towards inertia in sociotechnical systems by applying values and principles from sociotechnical systems research, most prominently the interdependence-characteristic. This extended concept is used to show and discuss how IT systems can either enforce change or be a source of inertia preventing change in organisations, and such planned or inadvertent effects of implementing IT systems are discussed as a significant source of user resistance.

Place, publisher, year, edition, pages
Uppsala University, 2014
Series
Information technology licentiate theses: Licentiate theses from the Department of Information Technology, ISSN 1404-5117 ; 2014-005
National Category
Human Computer Interaction
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
urn:nbn:se:uu:diva-224862 (URN)
Presentation
2014-06-13, Room 2446, Polacksbacken, Lägerhyddsvägen 2, Uppsala, 13:15 (English)
Supervisors
Funder
VINNOVA, 2012-02233
Available from: 2014-06-13 Created: 2014-05-22 Last updated: 2017-08-31Bibliographically approved
2. Inertia in Sociotechnical Systems: On IT-related Change Processes in Organisations
Open this publication in new window or tab >>Inertia in Sociotechnical Systems: On IT-related Change Processes in Organisations
2017 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The introduction of new information technology (IT) in an organisation is one way of changing the conditions for how tasks and work processes can be designed and performed, as well as how people in the organisation interact with each other. Today, many Swedish workers rely completely on IT to be able to perform their jobs, while experiencing a combination of continuous and intermittent IT-related changes that affect this ability.

The introduction of new or updated IT systems in an organisation is an example of what is referred to as an IT-related change process in this thesis. Because IT has become such an integral part of modern organisations, many change processes in organisations are simultaneously enabled and constrained by the IT systems involved in a change process. In this thesis, I introduce the concept of inertia in sociotechnical systems to analyse IT-related change processes in organisations, and how achieving the goals of these processes is complicated by organisational, social, and physical aspects in addition to technology.

The context of this thesis is the Swedish public sector domains of health-care and higher education, and the result of research studies and experiences from four action research projects in these settings. The contribution of this thesis adds to the contributions of the included papers through the definition of inertia in sociotechnical systems and its subsequent application. The thesis shows that the concept of inertia in sociotechnical systems can be used to understand IT-related change processes as changes to the characteristics of a sociotechnical system, and, in the context of organisations, how these processes affect and are affected by an organisation’s characteristics. This is illustrated in the thesis through the application of the concept on examples of IT-related change processes from the included papers and research projects. In addition, the thesis shows that the use of vision seminar methods can benefit Swedish organisations, since new IT is often introduced without clearly defined, expressed, understood, and accepted goals.

Place, publisher, year, edition, pages
Uppsala: Acta Universitatis Upsaliensis, 2017. 86 p.
Series
Digital Comprehensive Summaries of Uppsala Dissertations from the Faculty of Science and Technology, ISSN 1651-6214 ; 1531
Keyword
Human-Computer Interaction, User-Centred Design, Participatory Design, Organisational Change, IT-related Change Processes, Action Research, Inertia, Sociotechnical Systems, Vision Seminars
National Category
Human Computer Interaction
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
urn:nbn:se:uu:diva-326799 (URN)978-91-513-0010-8 (ISBN)
Public defence
2017-09-15, ITC 2446, Polacksbacken, hus 2, Lägerhyddsv. 2, Uppsala, 13:15 (English)
Opponent
Supervisors
Available from: 2017-08-24 Created: 2017-07-29 Last updated: 2017-09-08

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Lind, ThomasCajander, Åsa

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