Mind the gap: Towards a framework for analysing the deployment of IT systems from a sociotechnical perspective
2013 (English)In: Past History and Future Challenges of Human Work Interaction Design: Generating Cross-domain Knowledge about Connecting Work Analysis and Interaction Design, South Africa: University of Cape Town , 2013, 28-33 p.Conference paper (Refereed)
Deployment of IT is little discussed in research literature, despite the fact that a successful deployment encompasses complexities and difficulties well worth investigating. The deployment phase of IT systems can be a make-or-break moment for usefulness of the system due to sociotechnical factors. We argue that there is a gap between the technological artefact produced and the social requirements that govern how well the system will fit in the organisation. Hence, in this work in progress paper we present a framework (the SOT framework) for analysing deployment of IT from a sociotechnical perspective.
Place, publisher, year, edition, pages
South Africa: University of Cape Town , 2013. 28-33 p.
Human Computer Interaction
IdentifiersURN: urn:nbn:se:uu:diva-225885ISBN: 978-0-620-58037-3OAI: oai:DiVA.org:uu-225885DiVA: diva2:722873
INTERACT 2013 Workshop