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Patienters erfarenheter av bemötande inom ambulanssjukvården och på akutmottagning: En litteraturstudie
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences.
2014 (Swedish)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Bakgrund: För att kunna ge en tydlig beskrivning av patientperspektivet gällande erfarenheter av bemötandet inom ambulanssjukvården och på akutmottagning är det viktigt att ta hänsyn till människors förväntningar på bemötande inom ambulanssjukvården. En ambulanssjuksköterska måste kunna visa engagemang och empati och kunna tolka och förutse patienters olika behov.

Syfte: Att beskriva patienters erfarenheter av bemötande inom ambulanssjukvården och på akutmottagning.

Metod: En litteraturstudie med systematisk ansats där studier (n=20) med kvalitativ metod inkluderats. Artikelsökningarna gjordes i databaserna CINAHL och PUBMED.

Resultat: I resultatet framkommer tre teman; "det första upplevda bemötandet på akutmottagningen".

Slutsats: Vid ett behov av akutsjukvård är ambulanssjukvården och akutmottagningen på ett sjukhus de första vårdinstanser som patienter kommer i kontakt med. Hur patienterna upplever bemötandet inom dessa instanser är avgörande för hur deras förtroende påverkas för deras fortsatta vård.

Abstract [en]

Background: In order to provide a clear description from the patients' perspective regarding their experiences in the ambulance care and at the emergency department, it is important to consider their expectations of this service. An ambulance nurse must be able to show engagement and empathy, as well as the ability to interpret and predict patients' various needs.

Objective: To describe patients' experiences of interactions and relationships in the ambulance care and in the emergency department.

Methods: A litterature review with a systematic approach in which studies (n=20) with qualitative methods are included. The searches of the articles were made in the databases CINAHL and PUBMED.

Results: The results are divided into three sections: firstly, the initial perceived response of the ambulance crew, secondly more than transportation in an emergency vehicle and finally how people are treated in the emergency department.

Conclusion: When there is a need for emergency care, the ambulance service and emergency department of a hospital are the first instances patients come in contact with. The patient's experience of treatment and hospitality in these instances are crucial to, and affects how trust is developed for their continued care.

Place, publisher, year, edition, pages
2014. , 43 p.
Keyword [en]
prehospital care, patients' experiences, ambulance care, patients' communication, caring relationship
Keyword [sv]
prehospital omvårdnad, patienters upplevelser, ambulans omvårdnad, patienters kommunikation, vårdande relation
National Category
URN: urn:nbn:se:uu:diva-225939OAI: oai:DiVA.org:uu-225939DiVA: diva2:722939
Subject / course
Caring Sciences
Educational program
Specialistsjuksköterskeprogrammet med inriktning mot ambulanssjukvård
Available from: 2014-06-23 Created: 2014-06-09 Last updated: 2014-06-23Bibliographically approved

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