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Who is Driving the Bus? - An Exploratory Study of Actors’ Perceptions of Accountability in The Swedish Public Bus Sector
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2014 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The past decades New Public Management (NPM) reforms in the public sector have changed how the mechanisms of accountability work. One type of reform is the privatization of public service provision. These services are today often procured with extensive regulations involved. Many academics argue, under the concept of juridification, that legal institutions have a bigger impact than policies in these activities today (Magnussen & Nilssen, 2013; Blichner & Molander, 2008; Laughlin & Broadbent, 1993) and that the legal contract plays an important role in governing them (Camén, 2011; Brown & Potoski, 2005). In this study we explore how the actors involved in provision of public services perceive accountability. We do this by investigating how politicians, civil servants and service providers involved in the provision of public bus services in Sweden perceive their roles, the procurement regulations’ roles and the legal contracts’ roles. We conclude that, in the case where the service provider is a private company, the legal contract plays an important role in how the accountability is perceived by the actors involved. Further research is needed to see if our results also apply to the contexts of other provisions of public services.

Place, publisher, year, edition, pages
2014. , 45 p.
Keyword [en]
New Public Management, accountability, juridification, contract management, regulations, perceptions, public procurement, provision of public service, politicians, civil servants, service providers, public bus service
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-226881OAI: oai:DiVA.org:uu-226881DiVA: diva2:727552
Subject / course
Business Studies
Educational program
Master Programme in Accounting, Auditing and Analysis
Supervisors
Available from: 2014-06-27 Created: 2014-06-22 Last updated: 2014-06-27Bibliographically approved

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2014UU_Blom_Maliti_Master_Thesis_Who_is_Driving_the_Bus(775 kB)143 downloads
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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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