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Communicating in the Diverse German Workplace: An Empirical Study of Intercultural Competence from German and Foreign Employees’ Perspectives
2014 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Since today’s workplace is becoming more and more culturally diverse, personnel intercultural communication competence (ICC) has grown in great importance in many organizations. In spite of its significance, little empirical research on intercultural competence in the real workplace has been conducted. The study examines perspectives of German and foreign employees on intercultural competence according to personal experiences in the culturally diverse workplace in Germany. Views on general aspects of intercultural competence from the two groups are compared. The results show different views between host-cultural and foreign employees on ICC aspects and the competence that is seen relatively crucial in collective views.

Place, publisher, year, edition, pages
Keyword [en]
Intercultural Competence; Intercultural Communication; Diversity in the Workplace
National Category
Communication Studies Cultural Studies
URN: urn:nbn:se:uu:diva-229118OAI: oai:DiVA.org:uu-229118DiVA: diva2:735727
Subject / course
Educational program
Master Programme in Euroculture
Available from: 2014-08-19 Created: 2014-07-31 Last updated: 2014-08-19Bibliographically approved

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