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Work environment and computer systems development
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
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2003 (English)In: Behaviour and Information Technology, ISSN 1362-3001, Vol. 22, no 6, 375-387 p.Article in journal (Refereed) Published
Abstract [en]

Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure and provide efficient solutions to, and are more seldom studied or solved. Solutions to work environment problems are usually applied to already existing work situations through improved equipment and work place design, health programmes, education, reorganizations, etc. The problems are seldom prevented by means of applying relevant methods early in the systems development process, before the artefacts have been designed and implemented. This paper, and the following papers of this special issue, will focus on the need to integrate different interdisciplinary methods at different phases in the development process of computerized support systems, with the ultimate goal to prevent work environment problems and decrease the health risks to the users.

Place, publisher, year, edition, pages
2003. Vol. 22, no 6, 375-387 p.
Keyword [en]
dator, informationsteknologi, kommunikationsteknologi, arbetsmiljö, användbarhet, organisation, organisationsutveckling, datoretik; computer, information, communication, technology, work environment, usability, organizational development, computer ethics
National Category
Computer Science Psychology Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-46656DOI: 10.1080/01449290310001624356OAI: oai:DiVA.org:uu-46656DiVA: diva2:74563
Available from: 2007-03-19 Created: 2007-03-19 Last updated: 2010-04-13Bibliographically approved
In thesis
1. Usability – Who Cares?: The Introduction of User-Centred Systems Design in Organisations
Open this publication in new window or tab >>Usability – Who Cares?: The Introduction of User-Centred Systems Design in Organisations
2010 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis analyses the difficulties encountered in the promotion of usability, especially in relation to occupation health issues, when developing IT systems in a public authority. It examines what happens when User-Centred Systems Design (UCSD) approaches are introduced to organisations with in-house systems development for their employees. It studies how stakeholder values affect the outcomes in terms of usability, occupational health, and institutional acceptance. Moreover, new methods are examined and evaluated as potential tools for assisting the adoption of UCSD. These methods are for example Field studies for system developers, Usability coaching for stakeholders and Management views of usability.

A stated aim is to influence systems development in practice. Hence an action research paradigm has been employed, carrying out research and change in real life settings, gathering and analysing data using qualitative techniques.

This thesis is based on a constructivist perspective, where theories in the areas of learning and organisational change have been used in order to better understand the research questions.

The research demonstrates that most people are enthusiastic to, and interested in, UCSD with a focus on the computerised work environment. Many of the stakeholder groups, such as managers, users, project managers and system developers, changed their construct of identity as well as practice when UCSD was introduced.

However, this research shows that there are several values that affect systems development and hinder usability work. These include for example value of rationality and objectivity, and differing values and perspectives underpinning descriptions and discourse on work and systems development. Values such as automation, efficiency, and customer satisfaction shape the development of new technology, and ultimately the tasks, work practices integrated in IT systems.

Moreover, the results demonstrate that even though many consider usability as important, few take active responsibility for it, as the title of this thesis suggests.

Place, publisher, year, edition, pages
Uppsala: Acta Universitatis Upsaliensis, 2010. 121 p.
Series
Digital Comprehensive Summaries of Uppsala Dissertations from the Faculty of Science and Technology, ISSN 1651-6214 ; 740
Keyword
User-Centred System Design, UCSD, Human-Computer Interaction, HCI, Usability, Perspectives, Sensemaking, Communities of Practice, Action research, Interpretations, Organisational change, Work environment, IT systems development
National Category
Human Computer Interaction
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
urn:nbn:se:uu:diva-122387 (URN)978-91-554-7797-4 (ISBN)
Public defence
2010-05-26, Room 2446, Polacksbacken, Lägerhyddsvägen 2D, Uppsala, 13:15 (Swedish)
Opponent
Supervisors
Available from: 2010-05-05 Created: 2010-04-11 Last updated: 2014-06-30Bibliographically approved

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Sandblad, BengtGulliksen, JanBoivie, IngerKavathatzopoulos, IordanisCajander, Åsa

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