Information technology and moral stress: How to avoid moral stress and how to promote health
2003 (English)In: Human Computer Interaction: Cognitive, Social and Ergonomis Aspects, 2003, 78-82 p.Conference paper (Refereed)
Any successful construction, implementation and use of information technology systems require many different things. Satisfaction of economical and technological aspects used to (and still are) in focus, but today other aspects such as organizational structure and dynamics, work environment, work task, user competence, even ethical issues, take a bigger part in the way a system functions. In this paper we focus on moral stress and discuss how ethical competence can be achieved and maintained in a highly changing work environment dominated by the use of IT-tools. Ethical competence is an important emerging factor determining the optimal use of information technology systems by the acquisition of higher control of the whole work situation, by the creation of better work environment, by the reduction of stress level, and by a more satisfying handling of moral problems.
In this present paper we present data collected before and during the implementation of a new information technology system at a large government organization. The focus of the study is mainly on the correlations of ethical competence to work environment, to personal moral stress and health, and to the efficiency of the information technology system. Furthermore the focus is on organizational change promoting appropriate processes in handling ethical issues and on the effect of individual skill training and learning on the acquisition of ethical competence. Methods used are questionnaires, psychological test and interviews. Data from approximately 700 users is collected through questionnaires. This material contains issues as control, demand, social support, computer support, stress level, health condition, and ethics.
Place, publisher, year, edition, pages
2003. 78-82 p.
dator, informationsteknologi, kommunikationsteknologi, etik, moral, etisk kompetens, etisk utveckling, datoretik, mätmetod, frågeformulär, enkät, arbetsmiljö, användbarhet; computer, information, communication, technology, ethics, ethical competence, ethical development, skill, usability, assessment, questionnaire, work environment
Computer Science Psychology Philosophy Business Administration
IdentifiersURN: urn:nbn:se:uu:diva-46658ISBN: 0-8058-4932-7OAI: oai:DiVA.org:uu-46658DiVA: diva2:74565