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Modell för användbarhetsutvärdering: Anpassad till ComAround Zero - ett webbaserat självbetjäningssystem
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
2014 (Swedish)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesisAlternative title
Model for usability evaluation (English)
Abstract [en]

Usability and quality in use are subjects well discussed when it comes to product development, especially system development. The objective of this report is to create a model for how ComAround Scandinavia AB, a company which provides a zero-level support system called ComAround Zero, can further develop their system by integrating the user in a usability evaluation. The result is an evaluation model that evaluates a number of factors that are important for the quality in use of ComAround ZeroTM; trustfulness, effectiveness, learnability, universality, ease of use, efficiency, satisfaction and usefulness. The factors are defined by a couple of criterions, which are measured by a complementing method consisting of three parts, a usability evaluation survey, a checklist for web usability guidelines and statistical metrics concerning the usage and usability of the system. The usability evaluation survey builds on a standardized survey for usability evaluation and consists of 25 claims where the user should answer how well these claim correlate with their opinions. The checklist is compiled from a variety of checklists on useful web design and contains 42 demands divided into seven categories; user guidance, navigation, simplicity, design and layout, readability and compability. The statistical metrics measure the usefulness of the product through a number of different metrics concerning the use of the product. The usability evaluation model has been tested and the results from the testing indicated a few usability issues, for example regarding the user guidance, which ComAround Scandinavia AB ought to look into.

Place, publisher, year, edition, pages
2014. , 69 p.
UPTEC STS, ISSN 1650-8319 ; 14007
Keyword [sv]
användbarhet, användningskvalitet, webbaserade system
National Category
Human Computer Interaction
URN: urn:nbn:se:uu:diva-232693OAI: oai:DiVA.org:uu-232693DiVA: diva2:749705
External cooperation
ComAround Scandinavia AB
Educational program
Systems in Technology and Society Programme
Available from: 2014-09-25 Created: 2014-09-23 Last updated: 2014-09-25Bibliographically approved

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