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Utformning av felhanteringssystem hos företag inom tredjepartslogistikbranschen: med stöd i erkända felhanteringsprocesser
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
2014 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the organization should function in the future. This paper describes how these recommendations and the application has been developed, through help in existing theories. This results in a customer portal with the main purpose to provide help in handling orders with errors, and several routines recommended to Exacta Distributionscenter. 

Place, publisher, year, edition, pages
2014. , 43 p.
Keyword [sv]
felhanteringsprocess tredjepartslogistik design felhantering
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:uu:diva-241838OAI: oai:DiVA.org:uu-241838DiVA: diva2:781767
Subject / course
Computer Systems Sciences
Educational program
Bachelor programme in Information Systems
Supervisors
Examiners
Available from: 2015-01-19 Created: 2015-01-19 Last updated: 2015-01-19Bibliographically approved

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fulltext(1448 kB)164 downloads
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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
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More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf