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The New Economy of Intangible Resources in Management Control: BI in Action: (Re-)think and Improve the Way Work is Done
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.ORCID iD: 0000-0003-4459-5555
2014 (English)In: The Swedish Research School of Management and Information Technology, Uppsala, 30.11.2014 / [ed] Lars Engwall, 2014, 1-44 p.Conference paper, Presentation (Other (popular science, discussion, etc.))
Abstract [en]

My thesis proposal “The New Economy of Intangible Resources in Management Control: Business Intelligence (BI) in Action - (Re-)think and Improve the Work is Done” suggests that IT, especially business intelligence and big data, are creating a competitive advantage and strengthens the intangible resources - especially information and communication as the precondition of knowledge (Ibekwe-SanJuan, 2013).

This new view makes it necessary for organizations to rethink the role of controllers and managers (Lindvall, 2009). The traditional view is driven by number-crunching and this paper suggests a view which is strongly connected towards data, applied statistics, computer science and the understanding and communication of business needs. To underpin this the paper builds on an adaptation of a scientific framework which highlights the relationship between strategy, enterprise systems and controller/manager.

The following research question and one sub-question are going to be answered: How is BI enabling information, communication and knowledge? How does BI support the utilization of intangible resources and the work of managers/controllers?

By using work shadowing, semi-structured interviews and documentation within IBM, EMC, Scania and Damiler (suggested cases), paper 1 investigates the relationship between business intelligence and the controller/manager to analyze the usage of intangible resources such as information, communication and knowledge.

Place, publisher, year, edition, pages
2014. 1-44 p.
Keyword [en]
Business Processes, Business Intelligence, Embedded IT, Empowerment, Habits and Routines, IT-system, Management processes, Organizational routines, Process Improvement, Intangible Resources, Strategy, ICT, Information Technology
National Category
Business Administration
URN: urn:nbn:se:uu:diva-241866OAI: oai:DiVA.org:uu-241866DiVA: diva2:781836
MITAC 2014
Available from: 2015-01-19 Created: 2015-01-19 Last updated: 2015-01-19

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