The Role of the different Headquarter levels on the Reverse Knowledge Transfer of Best Practices; A case study
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Reverse Knowledge transfer is the process through which knowledge can be delivered vertically from a local to a global level in a Multinational Company. In the present case is investigated this process in the relation between the Nordic local, Regional headquarters and the corporate headquarters of a Large Multinational, namely the Sodexo Group. Sodexo is currently present in 80 countries, and has about 33 thousands business units worldwide. This company was considered for its size and apparent complexity to conduct the present case, with the aim to respond to the calls for more in depth investigations in the field of research investigating the roles played by MNCs different managerial levels in dealing with RKT. The research consisted of ten interviews with key managerial opinions at different headquarters’ levels. By comparing empirical findings to published theories on the topic, it appeared clearly that MNCs need to use clear and adequate controls to make sure that all managerial levels are driven towards the same goal. Evaluation criteria and a rewarding system that are in line with RKT, as well as the use of expats, can promote ultimately a common goal between those different levels. Furthermore MNCs should try to focus on developing vertical coordination, to allow their management to transfer knowledge reversely. MNCs should consider developing adequate electronic based coordination tools mixed with interpersonal networks.
Place, publisher, year, edition, pages
2015. , 60 p.
Multinational Company, Multi-domestic, Reverse Knowledge Transfer, Best Practices, control vs coordination mechanisms
IdentifiersURN: urn:nbn:se:uu:diva-243158OAI: oai:DiVA.org:uu-243158DiVA: diva2:786241
Subject / course
Master Programme in Business and Management
Holmström Lind, Christine, Senior lecturer