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A Management Control Model Based on the Customer Service Process
KTH, Ekonomistyrning.
1994 (English)In: International Journal of Service Industry Management, ISSN 0956-4233, E-ISSN 1758-6704, Vol. 5, no 3, 14-25 p.Article in journal (Refereed) Published
Place, publisher, year, edition, pages
1994. Vol. 5, no 3, 14-25 p.
Keyword [en]
Management control, service quality
National Category
Business Administration
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URN: urn:nbn:se:uu:diva-244152OAI: oai:DiVA.org:uu-244152DiVA: diva2:788043
Note

NR 20140805

Available from: 2012-01-19 Created: 2015-02-12 Last updated: 2017-12-04

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Kullvén, Håkan

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