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Service Process Evaluation in Swedish Telecom
KTH, Ekonomistyrning.
1993 (English)In: Service Superiority / [ed] Johnston, R & Slack, N, Warwick: Warwick Business School Press , 1993Chapter in book (Other academic)
Place, publisher, year, edition, pages
Warwick: Warwick Business School Press , 1993.
Keyword [en]
Management control, service processes
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-244153OAI: oai:DiVA.org:uu-244153DiVA: diva2:788045
Note

NR 20140805

Available from: 2012-01-19 Created: 2015-02-12 Last updated: 2015-02-12

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Kullvén, Håkan

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CiteExportLink to record
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