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Performance Measures for Service Processes
KTH, Ekonomistyrning.
1996 (English)In: Advancing Service Quality: A global perspective / [ed] Edvardsson, B, Brown, S, Johnston, R & Scheuing, E, Karlstad: Karlstad University Press , 1996Chapter in book (Other academic)
Place, publisher, year, edition, pages
Karlstad: Karlstad University Press , 1996.
Keyword [en]
Performance measures, Management control, Service processes
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-244142OAI: oai:DiVA.org:uu-244142DiVA: diva2:788059
Note

NR 20140805

Available from: 2012-01-19 Created: 2015-02-12 Last updated: 2015-02-12

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Kullvén, Håkan

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CiteExportLink to record
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Citation style
  • apa
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Output format
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