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En studie om kunskapsöverföring vid öppen innovation genom crowdsourcing
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
2015 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Organizations that want to maintain a good innovation capability can seek knowledge both within and outside its boundaries. Opening up innovation processes, through so-called open innovation, allows organizations to combine internal and external knowledge sources in order to include previously excluded perspectives to the innovation process. This study examines how knowledge is created and transferred when conducting open innovation through crowdsourcing. It is done based on Nonaka’s (1991; 1994) theory of how knowledge is created through conversion processes, where implicit knowledge can be converted into explicit knowledge and vice versa. How the crowdsourcing process can generate knowledge transfer is analyzed with the support of Nonaka’s theory and a number of empirically based illustrations. The gathered empirics primarily consist of interviews conducted at companies working with different crowdsourcing platforms. The paper clarifies how the crowdsourcing process gives support for knowledge transfer according to Nonaka’s conversion processes, and that additional knowledge transfer is made possible through the collaborative nature of crowdsourcing. The analysis also shows that extensive planning for how crowdsourcing initiatives should be handled is required in order for them to strengthen the organization’s innovation capability. 

Abstract [sv]

Organisationer som vill upprätthålla en god innovationsförmåga kan söka kunskap både inom och utom dess gränser. Att öppna sina innovationsprocesser, genom s.k. öppen innovation, innebär att organisationer kombinerar interna och externa kunskapskällor för att inkludera tidigare uteslutna perspektiv till innovationsprocessen. I studien undersöks hur kunskap skapas och överförs vid öppen innovation genom crowdsourcing. Det görs med utgångspunkt från Nonakas (1991; 1994) teori om hur kunskap skapas genom omvandlingsprocesser, där tyst kunskap kan omvandlas till explicit kunskap och vice versa. Med stöd av Nonakas teori och ett flertal empiriskt baserade illustrationer analyseras hur crowdsourcingprocessen kan generera kunskapsöverföring. Den insamlade empirin består främst av intervjuer som genomförts på företag som arbetar med olika crowdsourcingplattformar. Uppsatsen tydliggör hur crowdsourcingprocessen ger möjlighet till kunskapsöverföring enligt Nonakas omvandlingsprocesser, och att ytterligare kunskapsöverföring möjliggörs med hjälp av crowdsourcingens kollaborativa karaktär. Analysen visar även att det krävs genomgående planering för hur crowdsourcinginitiativ ska hanteras för att de ska stärka organisationens innovationsförmåga. 

Place, publisher, year, edition, pages
2015. , 55 p.
Keyword [sv]
crowdsourcing, innovation, kunskap, kunskapsöverföring, öppen innovation
National Category
Information Systems, Social aspects
Identifiers
URN: urn:nbn:se:uu:diva-255211OAI: oai:DiVA.org:uu-255211DiVA: diva2:821308
Subject / course
Information Systems
Educational program
Master Programme in Management, Communication and IT
Supervisors
Examiners
Available from: 2015-06-29 Created: 2015-06-15 Last updated: 2015-06-29Bibliographically approved

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CiteExportLink to record
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