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Digital Contact Tools in Professional Life: What Governs the Choice?
Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
2015 (English)In: Selected Papers of Internet Research 16, 2015Conference paper, Published paper (Refereed)
Abstract [en]

A changing communicative environment represents both opportunities and risks to professional organisations. Both public and private bodies are experimenting with the new contact tools in order to adapt them to daily tasks. In a survey of the use of contact tools such as voice calls (landline, mobile, VoIP ), and texts (e-mail, SMS, IM) the respondents were asked to indicate on a Likert-scale their preferences for the respective contact tools depending on context and situations. Taken together, the findings indicate that the choice of contact tools is less contingent on contextual matters as was hypothesised. Instead the results suggest that people choose the tool that they believe is most suitable for the person to be contacted.

Place, publisher, year, edition, pages
2015.
Keyword [en]
Interpersonal communication, digital contact tools, organisations
National Category
Human Aspects of ICT
Research subject
Computer Science with specialization in Human-Computer Interaction
Identifiers
URN: urn:nbn:se:uu:diva-267642OAI: oai:DiVA.org:uu-267642DiVA: diva2:873845
Conference
16th Annual Meeting of the Association of Internet Researchers; Phoenix, AZ, October 21–24, 2015
Funder
VINNOVA
Available from: 2015-11-25 Created: 2015-11-25 Last updated: 2015-11-25Bibliographically approved

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Selg, Håkan

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CiteExportLink to record
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Citation style
  • apa
  • ieee
  • modern-language-association
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  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
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Output format
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