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Articulating the visitor in public knowledge institutions
Vrije Universiteit Brussel.ORCID iD: ncarpent
2013 (English)In: Critical Discourse Studies, ISSN 1740-5904, E-ISSN 1740-5912, Vol. 10, no 2, 136-153 p.Article in journal (Refereed) Published
Abstract [en]

This article analyses visitor articulations used by managers and key documents of three Estonian public knowledge institutions. Three visitor articulations were identified in the analysed material, namely visitors as the people, as target groups, and as stakeholders, each related in this article to a specific body of literature. These articulations are co-existent semantic tools, used by public knowledge institutions to make sense of the complex relationships with people that cross the boundaries protecting the institutions from the outside world(s). They show how Estonian museum and library culture has sought to balance the more traditional educational paradigm with marketing-driven and democratic paradigms. Despite these changes, the article also argues that all three articulations have a significant role to play in organising the institutional governance of the visitors, enabling visitors to, and disabling them from, performing specific practices. Although the third visitor articulation (the visitor as stakeholder) holds the promise of a more democratised relationship between visitors and institutions, even in this case, we can still see the logics of governmentality at work.

Place, publisher, year, edition, pages
2013. Vol. 10, no 2, 136-153 p.
Keyword [en]
articulation, discourse theory, museum studies, visitor
National Category
Media Studies
URN: urn:nbn:se:uu:diva-278556OAI: oai:DiVA.org:uu-278556DiVA: diva2:906650
Available from: 2016-02-24 Created: 2016-02-24 Last updated: 2016-02-25

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