uu.seUppsala University Publications
Change search
ReferencesLink to record
Permanent link

Direct link
"I asked my Mum, but" and other cases of unsuccessful information seeking by asking
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.ORCID iD: 0000-0001-9196-2106
2011 (English)In: Information Research, ISSN 1368-1613, Vol. 16, no 1Article in journal (Refereed) PublishedText
Abstract [en]

Introduction. Failure to find information is common. An exploratory analysis of cases when family members or friends were asked for information can provide better understanding of when, how and why interpersonal information seeking within a close network of individuals fails. Method. A sample of utterances (in form of I asked my mum, but) was harvested from the Web using LexiURL Searcher software. Analysis. The material (327 utterances) was analysed with content analysis and categorised using the constant comparative method. Results. People utter on the Web different types of, mostly fact-related, questions they have asked earlier of their family members and friends. Multiple factors were found to affect interpersonal information seeking including a major barrier, bashfulness, which has not been discussed earlier in the literature. Conclusions. Success in asking questions of family and friends is a broad issue of mastering information content, social environment and other contexts of information seeking rather than a technical ability.

Place, publisher, year, edition, pages
2011. Vol. 16, no 1
National Category
Information Studies
Research subject
Library and Information Science
Identifiers
URN: urn:nbn:se:uu:diva-291402OAI: oai:DiVA.org:uu-291402DiVA: diva2:925468
Available from: 2016-05-02 Created: 2016-05-02 Last updated: 2016-05-02

Open Access in DiVA

No full text

Other links

http://informationr.net/ir/16-1/paper460.html

Search in DiVA

By author/editor
Huvila, Isto
By organisation
Department of ALM
Information Studies

Search outside of DiVA

GoogleGoogle Scholar
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

Total: 9 hits
ReferencesLink to record
Permanent link

Direct link