uu.seUppsala University Publications
Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
On the right track - Service network orchestration in the railway industry
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2016 (English)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Nowadays, service is increasingly created by cross-functional collaboration within service networks. A service network can be orchestrated by one central company, which is named coordinating hub in the present study. This study examines the contemporary and unexplored phenomenon of service network orchestration in the passenger railway markets in Sweden and Germany. It is the first to offer a definition of service network orchestration and presents a novel service network orchestration model by synthesizing business network orchestration and service marketing literature. The model’s applicability in practice is examined by qualitative empirical data derived from a multiple case study. The findings of this study confirm the proposed model’s practical applicability. Nevertheless, the findings suggest that service networks found in practice include a greater variety of partnerships than the current literature indicates. 1) The partner firm’s proximity to the coordinating hub (i.e. internal vs. external) and 2) the coordinating hub’s involvement in the partnerships (i.e. high vs. low) are found to create contexts that require distinct orchestration activities. Based on these findings, a set of takeaways is formulated, which contributes to a holistic understanding of service network orchestration that is relevant in both theory and practice.

Place, publisher, year, edition, pages
2016. , 68 p.
Keyword [en]
Service network orchestration, Service networks, Business networks, Business network orchestration, Service marketing, Service-dominant (S-D) logic, Service transition, Hub coordination activities, Railway industry, Passenger ground transportation industry
National Category
Business Administration
Identifiers
URN: urn:nbn:se:uu:diva-296535OAI: oai:DiVA.org:uu-296535DiVA: diva2:938872
Educational program
Master Programme in Business and Management
Supervisors
Available from: 2016-06-20 Created: 2016-06-17 Last updated: 2016-06-20Bibliographically approved

Open Access in DiVA

fulltext(2546 kB)96 downloads
File information
File name FULLTEXT01.pdfFile size 2546 kBChecksum SHA-512
1d4e48eff98b9dbd1a9d5e3372cf0a2c0ba32bfff34b3a3cc0986cb793ab3fe887d6b7dbd76dc26fd0290ce3464979c36d1cd9ce86db99a24db3dd3dc63682da
Type fulltextMimetype application/pdf

By organisation
Department of Business Studies
Business Administration

Search outside of DiVA

GoogleGoogle Scholar
Total: 96 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 296 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf