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Digitala hjälpmedel i integrationsprocessen: En studie om hur Uppsala kommun använder digitala hjälpmedel vid etableringen av nyanlända
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Social and Economic Geography.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Social and Economic Geography.
2016 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The use of digital tools in the process of integrating immigrants (English)
Abstract [en]

This bachelor thesis has studied how digital tools can be used in the process of integrating immigrants. The purpose of the study has been to examine how the municipality of Uppsala and Arbetsförmedlingen in Uppsala incorporate the use of digital tools in the process of integrating immigrants and how these actors and immigrants perceive digital tools in such context. Furthermore, this thesis has discussed in which steps in the process of integrating immigrants digital tools are a resource or a barrier. A qualitative method has been used throughout this thesis. Semi-structured interviews have been conducted with Arbetsförmedlingen in Uppsala, Arbetsförmedlingen’s department of digital services, the municipality of Uppsala and immigrants participating in the integration program. Previous research about integration, digitalization of Swedish authorities and digital exclusion have been used in order to analyze this case study. This thesis identifies that no digital tools are used in today’s integration program although each actor claims to see many opportunities for digital tools to be used. The local actors, Arbetsförmedlingen in Uppsala and the municipality of Uppsala, claim that if digital tools were to be used, IT support needs to be offered to the immigrants. In opposite, the national actor Arbetsförmedlingen’s department of digital services claims that no support is needed. Finally, digital tools are recognized as a resource in mapping of work profession and competencies, in the course Swedish for immigrants and reporting activities. Conversely, digital tools could be barriers in these steps too due to inadequate IT knowledge and language barriers.

Place, publisher, year, edition, pages
2016. , 30 p.
Series
Uppsatser Kulturgeografiska institutionen
Keyword [en]
Integration, digital tools, digital exclusion & integration program
Keyword [sv]
Integration, digitala hjälpmedel, digitala tjänster, etableringsuppdraget & digital exkludering
National Category
Human Geography
Identifiers
URN: urn:nbn:se:uu:diva-296884OAI: oai:DiVA.org:uu-296884DiVA: diva2:940082
Subject / course
Human geography
Educational program
Systems in Technology and Society Programme
Supervisors
Examiners
Available from: 2016-06-20 Created: 2016-06-20 Last updated: 2016-06-20Bibliographically approved

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Department of Social and Economic Geography
Human Geography

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CiteExportLink to record
Permanent link

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Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • text
  • asciidoc
  • rtf