Digitala hjälpmedel i integrationsprocessen: En studie om hur Uppsala kommun använder digitala hjälpmedel vid etableringen av nyanlända
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesisAlternative title
The use of digital tools in the process of integrating immigrants (English)
This bachelor thesis has studied how digital tools can be used in the process of integrating immigrants. The purpose of the study has been to examine how the municipality of Uppsala and Arbetsförmedlingen in Uppsala incorporate the use of digital tools in the process of integrating immigrants and how these actors and immigrants perceive digital tools in such context. Furthermore, this thesis has discussed in which steps in the process of integrating immigrants digital tools are a resource or a barrier. A qualitative method has been used throughout this thesis. Semi-structured interviews have been conducted with Arbetsförmedlingen in Uppsala, Arbetsförmedlingen’s department of digital services, the municipality of Uppsala and immigrants participating in the integration program. Previous research about integration, digitalization of Swedish authorities and digital exclusion have been used in order to analyze this case study. This thesis identifies that no digital tools are used in today’s integration program although each actor claims to see many opportunities for digital tools to be used. The local actors, Arbetsförmedlingen in Uppsala and the municipality of Uppsala, claim that if digital tools were to be used, IT support needs to be offered to the immigrants. In opposite, the national actor Arbetsförmedlingen’s department of digital services claims that no support is needed. Finally, digital tools are recognized as a resource in mapping of work profession and competencies, in the course Swedish for immigrants and reporting activities. Conversely, digital tools could be barriers in these steps too due to inadequate IT knowledge and language barriers.
Place, publisher, year, edition, pages
2016. , 30 p.
Uppsatser Kulturgeografiska institutionen
Integration, digital tools, digital exclusion & integration program
Integration, digitala hjälpmedel, digitala tjänster, etableringsuppdraget & digital exkludering
IdentifiersURN: urn:nbn:se:uu:diva-296884OAI: oai:DiVA.org:uu-296884DiVA: diva2:940082
Subject / course
Systems in Technology and Society Programme