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En studie om informationssystems problemområden hos en svensk storbanks finansiella riskkontroll
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
2016 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [sv]

Banken vill att deras arbetsprocesser ska vara så effektiva som möjligt och samtidigt hålla hög kvalité. Studien har undersökt hur bankens verksamhet gällande finansiell riskkontroll bedrivs inom avdelningen för Capital Market och hur informationssystemen påverkar verksamhetens arbetsprocesser. Studien är en fallstudie där insamlad empiri huvudsakligen inhämtades från intervjuer men även deltagande observation och dokumentstudier. Efteråt genomfördes en empirisk analys som identifierade tre problemområden, dessa låg som grund till att utforma ett teoretiskt ramverk som användes till att analysera underlaget ytterligare och identifiera olika samband i den insamlade empirin. Det teoretiska ramverket består av Nonakas (1994; 1996; 2000) teorier om kunskap, Heinrich (2014) och Beynon-Davies (2013) teorier kring informationskvalité och att informationssystems kvalité påverkar arbetsprocessers kvalité, Holsapple (2008) och Zhu & Chens (2008) teorier om beslutsstöd, och till sist Shuchih & Chin-Shien (2007) teorier kring informationssäkerhet. Studien visar att bankens informationssystem påverkar arbetsprocesser negativt genom tre problemområden. Dessa är informationskvalité, beslutsstöd och rapportövervakning. Alla områden är nödvändiga för banken att vara medveten om och reflektera över om banken ska kunna utveckla informationssystemen att bli mer stödjande och öka arbetsprocessers kvalité. Gemensamt och centralt för dessa problemområden är kunskap gällande finansiell riskkontroll där mycket baseras på tyst kunskap. Studien visar på att översätta den tysta kunskapen till explicit kunskap är en central aspekt för att problemområdena ska kunna förbättras.

Abstract [en]

The bank wants their work processes to be as efficient as possible while maintaining high quality. This study examined how the bank’s activities regarding financial risk control is conducted within the department of Capital Markets, and how the information systems affects the work processes. The study is a case study in which empirical data primarily was collected through interviews, but also through participant observation and document studies. When all empirical data was conducted early analysis identified three problem areas, these was the basis of designing a theoretical framework that was used to analyse the three problems further and identify relationships between them. The theoretical framework consists of Nonakas (1994; 1996; 2000) theories of knowledge, Heinrich (2014) and Beynon-Davies (2013) theories about information quality and how the quality of information system affects the quality of work processes, Holsapple (2008) and Zhu & Chen (2008) theories was included to describe decision support, and finally Shuchih & Chin-Shien (2007) theories about information security was included. The study concludes that the information systems affects the work processes negatively in three problem areas. These are information quality, decision support and report monitoring. All three areas are necessary to be aware of in order to develop information systems to become more supportive and raise quality of work processes. Common and central to these problem areas are knowledge regarding financial risk control, where much is based on tacit knowledge. The study shows that converting tacit knowledge into explicit knowledge is a central aspect to consider if the problem areas will be able to be improved.

Place, publisher, year, edition, pages
2016. , 65 p.
Keyword [en]
financial risk control, knowledge, information quality, decision support, report monitoring
Keyword [sv]
finansiell riskkontroll, kunskap, informationskvalité, beslutsstöd, rapportövervakning
National Category
Social Sciences
Identifiers
URN: urn:nbn:se:uu:diva-297635OAI: oai:DiVA.org:uu-297635DiVA: diva2:942655
Subject / course
Information Systems
Educational program
Master Programme in Management, Communication and IT
Supervisors
Examiners
Available from: 2016-06-27 Created: 2016-06-26 Last updated: 2016-06-27Bibliographically approved

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