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Biblioteken som arena för konflikt: ”If you asked them [average persons] whether library staff  worked in a threatening hostile environment they would probably laugh at you for even suggesting it”
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
2016 (Swedish)Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

Recently there has been an increase in media reports regarding problems such as violence, disorder and threats in public libraries. In the context of found discourses, this paper examines the reporting of these issues. The information is also put in relation to relevant pre-existing research. The availability of research regarding the working environment in libraries is limited in extent and scope. Surveys directed to employees in the library sector hints that incidents do occur somewhat regularly. National research suggests a general increase in work related violence. Internationally, such occurances have been seen to be overrepresented in areas marked by socialeconomical issues.

Three discourses become visible in the media reports: the first focusing on establishing the issue, the second seeing libraries as a mirror for society at large and the third focusing on libraries as quiet institutions. The first discourse is passive with its nodal point in the problem itself. The second discourse has an established nodal point in societal problems and the third discourse highlights that problems arise due to the deviation of a standard of quietness. None of the discourses are oriented towards problem solving. No practical solutions are provided. There is also a marked lack of consensus as to where the problems have their origins. What can be extracted are factors that can provide understanding as to how solutions can be formed. In order to enable the implemention of effective measures, it is necessary to accept the fact that problems do occur. Only when there is no longer a primary tendency to orient towards discussing the problem itself can such measures be presented

Place, publisher, year, edition, pages
2016. , 71 p.
Uppsatser inom biblioteks- & informationsvetenskap, ISSN 1650-4267 ; 703
National Category
Information Studies
URN: urn:nbn:se:uu:diva-299479Local ID: 703OAI: oai:DiVA.org:uu-299479DiVA: diva2:949448
Subject / course
Library and Information Science
Educational program
Master Programme in ALM
Available from: 2016-07-21 Created: 2016-07-19 Last updated: 2016-07-21Bibliographically approved

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