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Are Critical Episodes always Critical to a Stay-or-Switch Decision?
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies.
2002 (English)In: QUIS 8 : quality in service : crossing borders / [ed] Steven Tax ... [et al.], Victoria, BC: University of Victoria, Faculty of Business , 2002Conference paper, Published paper (Other academic)
Place, publisher, year, edition, pages
Victoria, BC: University of Victoria, Faculty of Business , 2002.
National Category
Business Administration
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URN: urn:nbn:se:uu:diva-71176ISBN: 1550582526 (print)OAI: oai:DiVA.org:uu-71176DiVA: diva2:99087
Conference
The 8th International Research Conference on Service Quality (QUIS 8), Victoria, British Columbia, Canada, June 11-14, 2002.
Available from: 2005-04-29 Created: 2005-04-29 Last updated: 2010-10-13Bibliographically approved

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Gidhagen, Mikael

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