Are Critical Episodes always Critical to a Stay-or-Switch Decision?
2002 (English)In: QUIS 8 : quality in service : crossing borders / [ed] Steven Tax ... [et al.], Victoria, BC: University of Victoria, Faculty of Business , 2002Conference paper (Other academic)
Place, publisher, year, edition, pages
Victoria, BC: University of Victoria, Faculty of Business , 2002.
IdentifiersURN: urn:nbn:se:uu:diva-71176ISBN: 1550582526OAI: oai:DiVA.org:uu-71176DiVA: diva2:99087
The 8th International Research Conference on Service Quality (QUIS 8), Victoria, British Columbia, Canada, June 11-14, 2002.