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  • 1.
    Ahmad, Awais
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Johansson, Birgitta
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Immunology, Genetics and Pathology, Experimental and Clinical Oncology.
    Ehrsson, Ylva Tiblom
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Surgical Sciences, Otolaryngology and Head and Neck Surgery.
    Langegård, Ulrica
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Immunology, Genetics and Pathology, Experimental and Clinical Oncology.
    Designing for Human Well-Being: A Case Study with Informal Caregivers of Individuals with Cancer2022In: Studies in Health Technology and Informatics, ISSN 0926-9630, E-ISSN 1879-8365, Vol. 294, p. 214-218Article in journal (Refereed)
    Abstract [en]

    Informal Caregivers such as a spouse, other close relatives or friends of cancer patients can play an essential role in home-based treatment and care. However, the informal caregivers might not be prepared for this responsibility, and they might have several unmet requirements for taking care of patients in the home environment. The informal caregivers’ physical, social and psychological health is also profoundly affected due to the health conditions of their relatives. We propose a User-centred Positive Design as a hybrid framework by merging the traditional User-cantered design and positive design frameworks to enhance the informal caregivers’ subjective well-being. Our ongoing project (Carer-eSupport) will be used as a case study, and its main objective is to co-create and evaluate a web-based support system for informal caregivers of people with cancer. The proposed framework can be used for the design and development of health information systems with a special focus on users’ wellbeing and positive emotions.

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  • 2.
    Ahmad, Awais
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Premanandan, Shweta
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Langegård, Ulrica
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Immunology, Genetics and Pathology, Cancer precision medicine.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Johansson, Birgitta
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Immunology, Genetics and Pathology, Cancer precision medicine. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Healthcare Sciences and e-Health.
    Carlsson, Maria E.
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Lifestyle and rehabilitation in long term illness.
    Ehrsson, Ylva Tiblom
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Surgical Sciences, Otolaryngology and Head and Neck Surgery.
    Positive Design Framework for Carer-eSupport: A Qualitative Study to Support Informal Caregivers of Patients with Head and Neck Cancer in Sweden2023In: JMIR Cancer, E-ISSN 2369-1999, Vol. 9, article id e45748Article in journal (Refereed)
    Abstract [en]

    Background: Informal caregivers of patients with head and neck cancer (HNC), such as the patient’s spouse, other close relatives, or friends, can play an important role in home-based treatment and health care. Research shows that informal caregivers are usually unprepared for this responsibility and need support with taking care of patients and other daily life activities. These circumstances place them in a vulnerable position, and their well-being may be compromised. This study is part of our ongoing project Carer eSupport, which aims to develop a web-based intervention to facilitate informal caregivers in the home environment.

    Objective: This study aimed to explore the situation and context of informal caregivers of patients with HNC and their needs for designing and developing a web-based intervention (Carer eSupport). In addition, we proposed a novel framework for the development of a web-based intervention aimed at promoting the well-being of informal caregivers. Methods: Focus groups were conducted with 15 informal caregivers and 13 healthcare professionals. Both informal caregivers and healthcare professionals were recruited from 3 university hospitals in Sweden. We adopted a thematic data analysis process to analyze the data.

    Results: We investigated informal caregivers’ needs, critical factors for adoption, and desired functionalities of Carer eSupport.A total of 4 major themes, including information, web-based forum, virtual meeting place, and chatbot, emerged and were discussed by informal caregivers and health care professionals for Carer eSupport. However, most study participants did not like the idea of a chatbot for asking questions and retrieving information and expressed their concerns such as a lack of trust in robotic technologies and missing human contact while communicating with chatbots. The results from the focus groups were discussed through the lens of positive design research approaches.

    Conclusions: This study provided an in-depth understanding of informal caregivers’ contexts and their preferred functions for a web-based intervention (Carer eSupport). Using the theoretical foundation of designing for well-being and positive design in the informal caregiving context, we proposed a positive design framework to support informal caregivers’ well-being. Our proposed framework might be helpful for human-computer interaction and user experience researchers to design meaningful health interventions with a clear focus on users’ well-being and positive emotions, especially for informal caregivers of patients with HNC.

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  • 3. Bernáld, Helena
    et al.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Kultur, Can
    Löfström, Anette
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    McDermott, Roger
    Russell Dag, Lori
    Intercultural competence in global collaboration courses in computer engineering2012In: Advances in Design for Cross-Cultural Activities: Part I, Boca Raton, FL: CRC Press, 2012, p. 351-361Conference paper (Refereed)
  • 4. Bernáld, Helena
    et al.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Laxer, Cary
    Reasoning about the value of cultural awareness in international collaboration2011In: Journal of Applied Computing and Information Technology, ISSN 2230-4398, Vol. 15, no 1:I2Article in journal (Refereed)
  • 5.
    Bärkås, Annika
    et al.
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Healthcare Sciences and e-Health.
    Hägglund, Maria
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Healthcare Sciences and e-Health.
    Moll, Jonas
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Rexhepi, Hanife
    Hörhammer, Iiris
    Blease, Charlotte
    Scandurra, Isabella
    Patients' Access to Their Psychiatric Records: A Comparison of Four Countries2022In: Challenges of Trustable AI and Added-Value on Health: Proceedings of MIE 2022 / [ed] Brigitte Séroussi, Patrick Weber, Ferdinand Dhombres, Cyril Grouin, Jan-David Liebe, Sylvia Pelayo, Andrea Pinna, Bastien Rance, Lucia Sacchi, Adrien Ugon, Arriel Benis & Parisis Gallos, IOS Press, 2022, p. 510-514Conference paper (Refereed)
    Abstract [en]

    Several Nordic and Baltic countries are forerunners in the digitalization of patient ehealth services and have since long implemented psychiatric records as parts of the ehealth services. There are country-specific differences in what clinical information is offered to patients concerning their online patient accessible psychiatric records. This study explores national differences in Sweden, Norway, Finland, and Estonia in patient access to their psychiatric records. Data was collected through a socio-technical data collection template developed during a workshop series and then analyzed in a cross-country comparison focusing on items related to psychiatry records online. The results show that psychiatric records online are offered to patients in all four countries, and provide the same functionality and similar psychiatry information. Overall, the conclusion is that experiences of various functionalities should be scrutinized to promote transparency of psychiatric records as part of the national eHealth services to increase equality of care and patient empowerment.

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  • 6.
    Bärkås, Annika
    et al.
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Participatory eHealth and Health Data Research Group.
    Kharko, Anna
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Participatory eHealth and Health Data Research Group.
    Blease, Charlotte
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Participatory eHealth and Health Data Research Group.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Johansen Fagerlund, Asbjørn
    Huvila, Isto
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
    Johansen, Monika Alise
    Kane, Bridget
    Kujala, Sari
    Moll, Jonas
    Rexhepi, Hanife
    Scandurra, Isabella
    Wang, Bo
    Hägglund, Maria
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Healthcare Sciences and e-Health.
    Errors, Omissions, and Offenses in the Health Record of Mental Health Care Patients: Results from a Nationwide Survey in Sweden2023In: Journal of Medical Internet Research, E-ISSN 1438-8871, Vol. 25Article in journal (Refereed)
    Abstract [en]

    Background: Previous research reports that patients with mental health conditions experience benefits, for example, increased empowerment and validation, from reading their patient-accessible electronic health records (PAEHRs). In mental health care (MHC), PAEHRs remain controversial, as health care professionals are concerned that patients may feel worried or offended by the content of the notes. Moreover, existing research has focused on specific mental health diagnoses, excluding the larger PAEHR userbase with experience in MHC. Objective: The objective of this study is to establish if and how the experiences of patients with and those without MHC differ in using their PAEHRs by (1) comparing patient characteristics and differences in using the national patient portal between the 2 groups and (2) establishing group differences in the prevalence of negative experiences, for example, rates of errors, omissions, and offenses between the 2 groups. Methods: Our analysis was performed on data from an online patient survey distributed through the Swedish national patient portal as part of our international research project, NORDeHEALTH. The respondents were patient users of the national patient portal 1177, aged 15 years or older, and categorized either as those with MHC experience or with any other health care experience (nonmental health care [non-MHC]). Patient characteristics such as gender, age, education, employment, and health status were gathered. Portal use characteristics included frequency of access, encouragement to read the record, and instances of positive and negative experiences. Negative experiences were further explored through rates of error, omission, and offense. The data were summarized through descriptive statistics. Group differences were analyzed through Pearson chi-square. Results: Of the total sample (N=12,334), MHC respondents (n=3131) experienced errors (1586/3131, 50.65%, and non-MHC 3311/9203, 35.98%), omissions (1089/3131, 34.78%, and non-MHC 2427/9203, 26.37%) and offenses (1183/3131, 37.78%, and non-MHC 1616/9203, 17.56%) in the electronic health record at a higher rate than non-MHC respondents (n=9203). Respondents reported that the identified error (MHC 795/3131, 50.13%, and non-MHC 1366/9203, 41.26%) and omission (MHC 622/3131, 57.12%, and non-MHC 1329/9203, 54.76%) were “very important,” but most did nothing to correct them (MHC 792/3131, 41.29%, and non-MHC 1838/9203, 42.17%). Most of the respondents identified as women in both groups. Conclusions: About 1 in 2 MHC patients identified an error in the record, and about 1 in 3 identified an omission, both at a much higher rate than in the non-MHC group. Patients with MHC also felt offended by the content of the notes more commonly (1 in 3 vs 1 in 6). These findings validate some of the worries expressed by health care professionals about providing patients with MHC with PAEHRs and highlight challenges with the documentation quality in the records.

  • 7.
    Bärkås, Annika
    et al.
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Healthcare Sciences and e-Health.
    Scandurra, Isabella
    Rexhepi, Hanife
    Blease, Charlotte
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Hägglund, Maria
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Healthcare Sciences and e-Health.
    Patients’ Access to Their Psychiatric Notes: Current Policies and Practices in Sweden2021In: International Journal of Environmental Research and Public Health, ISSN 1661-7827, E-ISSN 1660-4601, Vol. 18, no 17, article id 9140Article in journal (Refereed)
    Abstract [en]

    Patients’ access to electronic health records (EHRs) is debated worldwide, and access to psychiatry records is even more criticized. There is a nationwide service in Sweden which offers all citizens the opportunity to read their EHR, including clinical notes. This study aims to explore Swedish national and local policy regulations regarding patients’ access to their psychiatric notes and describe to what extent patients currently are offered access to them. The rationale behind the study is that current policies and current practices may differ between the 21 self-governing regions, although there is a national regulation. We gathered web-based information from policy documents and regulations from each region’s website. We also conducted key stakeholder interviews with respondents from the regions and cross-regional private care providers, using a qualitative approach. The results show that 17 of 21 regions share psychiatric notes with patients, where forensic psychiatric care was the most excluded psychiatric care setting. All private care providers reported that they mainly follow the regions’ guidelines. Our findings show that regional differences concerning sharing psychiatric notes persist, despite Swedish regulations and a national policy that stipulates equal care for everyone. The differences, however, appear to have decreased over time, and we report evidence that the regions are moving toward increased transparency for psychiatry patients.

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  • 8.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Complex systems for society2018In: XRDS, ISSN 1528-4972, Vol. 25, no 1, p. 63-63Article in journal (Refereed)
  • 9.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Software engineering with conflicting user needs: Patient accessible electronic patient records2018In: Proceedings of the International Workshop on Software Engineering in Healthcare Systems, IEEE, 2018, p. 1-1Conference paper (Refereed)
    Abstract [en]

    With roots in Human Centred Software Engineering, and in User Centred Systems Design Asa Cajander has lead research on Patient Accessible Electronic Health Records (PAEHR) for six years. This experience has made her revisit the core values of user centeredness, as the different user groups of PAEHR indeed describe conflicting user needs. In this key note she will present the patients' perspective of the system, and contrast that with the perspectives of physicians and nurses. The conflicting needs of the different user groups will be illustrated by a small role play, and she will relate and discuss the findings in relation to the design and development of eHealth systems.

  • 10.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability – Who Cares?: The Introduction of User-Centred Systems Design in Organisations2010Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis analyses the difficulties encountered in the promotion of usability, especially in relation to occupation health issues, when developing IT systems in a public authority. It examines what happens when User-Centred Systems Design (UCSD) approaches are introduced to organisations with in-house systems development for their employees. It studies how stakeholder values affect the outcomes in terms of usability, occupational health, and institutional acceptance. Moreover, new methods are examined and evaluated as potential tools for assisting the adoption of UCSD. These methods are for example Field studies for system developers, Usability coaching for stakeholders and Management views of usability.

    A stated aim is to influence systems development in practice. Hence an action research paradigm has been employed, carrying out research and change in real life settings, gathering and analysing data using qualitative techniques.

    This thesis is based on a constructivist perspective, where theories in the areas of learning and organisational change have been used in order to better understand the research questions.

    The research demonstrates that most people are enthusiastic to, and interested in, UCSD with a focus on the computerised work environment. Many of the stakeholder groups, such as managers, users, project managers and system developers, changed their construct of identity as well as practice when UCSD was introduced.

    However, this research shows that there are several values that affect systems development and hinder usability work. These include for example value of rationality and objectivity, and differing values and perspectives underpinning descriptions and discourse on work and systems development. Values such as automation, efficiency, and customer satisfaction shape the development of new technology, and ultimately the tasks, work practices integrated in IT systems.

    Moreover, the results demonstrate that even though many consider usability as important, few take active responsibility for it, as the title of this thesis suggests.

    List of papers
    1. Work environment and computer systems development
    Open this publication in new window or tab >>Work environment and computer systems development
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    2003 (English)In: Behaviour and Information Technology, ISSN 1362-3001, Vol. 22, no 6, p. 375-387Article in journal (Refereed) Published
    Abstract [en]

    Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure and provide efficient solutions to, and are more seldom studied or solved. Solutions to work environment problems are usually applied to already existing work situations through improved equipment and work place design, health programmes, education, reorganizations, etc. The problems are seldom prevented by means of applying relevant methods early in the systems development process, before the artefacts have been designed and implemented. This paper, and the following papers of this special issue, will focus on the need to integrate different interdisciplinary methods at different phases in the development process of computerized support systems, with the ultimate goal to prevent work environment problems and decrease the health risks to the users.

    Keywords
    dator, informationsteknologi, kommunikationsteknologi, arbetsmiljö, användbarhet, organisation, organisationsutveckling, datoretik; computer, information, communication, technology, work environment, usability, organizational development, computer ethics
    National Category
    Computer Sciences Psychology Business Administration
    Identifiers
    urn:nbn:se:uu:diva-46656 (URN)10.1080/01449290310001624356 (DOI)
    Available from: 2007-03-19 Created: 2007-03-19 Last updated: 2018-01-11Bibliographically approved
    2. Key Principles for User-Centred Systems Design
    Open this publication in new window or tab >>Key Principles for User-Centred Systems Design
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    2003 In: Behaviour & Information Technology, Vol. 22, no 6, p. 397 – 409-Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-93523 (URN)
    Funder
    Available from: 2005-09-30 Created: 2005-09-30 Last updated: 2010-11-22Bibliographically approved
    3. Usability and User’s Health Issues in Systems Development - Attitudes and Perspectives
    Open this publication in new window or tab >>Usability and User’s Health Issues in Systems Development - Attitudes and Perspectives
    2007 (English)In: Maturing Usability: Quality in Software, Interaction, and Value, Springer Verlag , 2007Chapter in book (Other academic)
    Place, publisher, year, edition, pages
    Springer Verlag, 2007
    National Category
    Engineering and Technology
    Identifiers
    urn:nbn:se:uu:diva-14949 (URN)978-1846289408 (ISBN)
    Available from: 2008-02-01 Created: 2008-02-01 Last updated: 2012-09-28Bibliographically approved
    4. User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority
    Open this publication in new window or tab >>User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority
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    2009 (English)In: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 5, no 3, p. 13-53Article in journal (Refereed) Published
    Keywords
    Attitudes, Field Studies, Management Perspectives, Organizational Change, Public Authority, Usability, Stress, Systems Development Models, Usability Policy, Usability Index, User Centred Systems Design, User Participation, Vision Seminars, Work Environment
    National Category
    Computer and Information Sciences
    Identifiers
    urn:nbn:se:uu:diva-100307 (URN)10.4018/jthi.2009070102 (DOI)
    Available from: 2009-03-30 Created: 2009-03-30 Last updated: 2018-01-13Bibliographically approved
    5. Introducing Usability Roles in Public Authorities
    Open this publication in new window or tab >>Introducing Usability Roles in Public Authorities
    2008 (English)In: Proc. 5th Nordic Conference on Human-Computer Interaction: Building Bridges, New York: ACM Press , 2008, p. 113-122Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    New York: ACM Press, 2008
    Keywords
    Usability professional, usability expert, case study, public authority
    Identifiers
    urn:nbn:se:uu:diva-87374 (URN)10.1145/1463160.1463173 (DOI)978-1-59593-704-9 (ISBN)
    Available from: 2008-11-17 Created: 2008-09-11 Last updated: 2010-04-13Bibliographically approved
    6. Management Perspectives on Usability in a Public Authority - A Case Study
    Open this publication in new window or tab >>Management Perspectives on Usability in a Public Authority - A Case Study
    2006 (English)In: NordiCHI 2006: Changing Roles, 2006, p. 521-Conference paper, Published paper (Refereed)
    Abstract [en]

    In trying to understand the problem of poor usability in

    computer-supported work, this article looks at management

    and their perspective on usability in a public authority.

    What are their underlying basic values, assumptions and

    attitudes? Why do managers interpret usability as they do,

    and what are the consequences for the organization and for

    usability? The empirical basis is an interpretive case study

    where 19 semi-structured interviews were conducted.

    Results indicate that usability is interpreted differently,

    depending on the formal roles of informants. Furthermore, a

    majority of the informants express personal, but limited,

    responsibility for usability. Moreover, we found that basic

    values are based on an instrumental view of work where

    efficiency and economy are important constituents. We

    identified that even though users participate in IT

    development, they have no formal responsibility or

    authority. They have become IT workers in that they

    perform highly technical tasks such as integral testing.

    Identifiers
    urn:nbn:se:uu:diva-22200 (URN)1-59593-325-5 (ISBN)
    Available from: 2007-01-12 Created: 2007-01-12 Last updated: 2010-04-13
    7. Hello World!: Experiencing usability methods without usability expertise
    Open this publication in new window or tab >>Hello World!: Experiencing usability methods without usability expertise
    2009 (English)In: Human-Computer Interaction – INTERACT 2009: Part II, Springer Berlin/Heidelberg, 2009, p. 550-565Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    Springer Berlin/Heidelberg, 2009
    Series
    Lecture Notes in Computer Science ; 5727
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-122356 (URN)10.1007/978-3-642-03658-3_60 (DOI)000270204900060 ()978-3-642-03657-6 (ISBN)
    Conference
    INTERACT 2009
    Available from: 2010-04-09 Created: 2010-04-09 Last updated: 2018-01-12Bibliographically approved
    8. Towards a usability coaching method for institutionalizing usability in organisations
    Open this publication in new window or tab >>Towards a usability coaching method for institutionalizing usability in organisations
    2010 (English)In: Human-Computer Interaction, Berlin: Springer-Verlag , 2010, p. 86-97Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    Berlin: Springer-Verlag, 2010
    Series
    IFIP Advances in Information and Communication Technology ; 332
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-122357 (URN)10.1007/978-3-642-15231-3_10 (DOI)978-3-642-15230-6 (ISBN)
    Conference
    World Computer Congress 2010
    Available from: 2010-04-09 Created: 2010-04-09 Last updated: 2018-01-12Bibliographically approved
    Download full text (pdf)
    FULLTEXT01
  • 11.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Values and perspectives affecting IT systems development and usability work2006Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Computer supported work is often stressful and inadequate computer systems and poor usability contribute to the problem. Still the work situation, and work environment of users are seldom considered when developing computer systems, and it is difficult to incorporate the ideas of User Centred Systems Design (UCSD) in practice. Hence, this research addresses the difficulty in integrating usability, UCSD and occupational health issues in IT systems development in order to improve the resulting work situation and well-being of users. How do basic values and perspectives of stakeholders in systems development projects affect the work with UCSD, usability and users’ health issues in the organisations studied?

    This research aims at influencing systems development in practice; hence, research is carried out in real life settings with an action research approach. Data is gathered and analysed with a qualitative research approach with interview studies, meetings with stakeholders, analysis of documentation, observations and field studies. The theoretical framework adheres to situated action, participatory design, and UCSD that stresses the importance of involving users in the design process.

    This research shows that several basic values and perspectives affect systems development and hinder the usability work, for example, the perspective on user representatives, the value of rationality and objectivity, and the perspective underpinning descriptions and discourse on work. Moreover, this research indicates that the strong business values of automation, efficiency and customer satisfaction shape the development of new technology, and ultimately the tasks and work practices of the civil servants. In short, the studies show that there are some contradictions in business values and the implementation of user-centred systems design, usability and health issues in systems development.

    Attitudes and perspectives are not easily changed, and change comes gradually. In these organisations, we continuously discuss the integration of health issues in systems development, and by introducing and changing the models of systems development these will hopefully enable communication and change forwards of new perspectives and values. However, a focus on models alone is insufficient and therefore we need to develop a systematic approach to include reflection and new perspectives. Perhaps the reflection itself would help us see our values and perspectives and to alter them?

    Download full text (pdf)
    fulltext
  • 12.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Boivie, Inger
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability and User’s Health Issues in Systems Development - Attitudes and Perspectives2007In: Maturing Usability: Quality in Software, Interaction, and Value, Springer Verlag , 2007Chapter in book (Other academic)
  • 13.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Clear, Tony
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Introducing an external mentor in an international open ended group project2009In: Proc. 39th ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE , 2009, p. T2D-1-6Conference paper (Refereed)
  • 14.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Clear, Tony
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Edlund, Joel
    Hamrin, Per
    Laxer, Cary
    Persson, Martin
    Students analyzing their collaboration in an international open ended group project2009In: Proc. 39th ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE , 2009, p. M1D-1-6Conference paper (Refereed)
  • 15.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Corneliussen, Hilde
    Western Norway Research Institute.
    Myreteg, Gunilla
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Business Studies. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Dyb, Kari
    Norwegian Centre for E-health Research.
    What brings women into ehealth?: Women's career trajectories in digital transformations in health care2020In: Proceedings of the 12th International Conference on e-Health, 2020Conference paper (Refereed)
    Abstract [en]

    Digital transformation of health care services is addressed world-wide in order to more efficiently meet the patients’ information and health care needs. However, little is known about the people working with this transformation, where two traditionally gendered fields meet; health care and IT. While work with digitalization generally is dominated by men, digitalization of health care services involves a large number of women. This case study explores the career trajectories of women working with the digital transformation of eHealth services. Who are the women in this eHealth project, and how did they come to working with this digital transformation? The analysis shows different types of trajectories that brought the women into eHealth transformations: The first illustrating women who were pushed into working with eHealth by their job descriptions, the second showing women using eHealth as an escape route from something else, and the last trajectory showing how women stumbled across eHealth and decided to stay on. This has implications for the educational system, and points to the need for being able to study computer science later in life. It also calls for a better understanding of what drives women in transformation processes.

  • 16.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Internationella studentprojekt – en ämnesdidaktisk utmaning2010In: Kunskapens nya världar: Mötet mellan pedagogik och teknik vid Uppsala Learning Lab / [ed] Lee, Jenny, Uppsala Learning Lab, Uppsala University , 2010, p. 255-269Chapter in book (Other academic)
  • 17.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Bernáld, Helena
    Victor, Björn
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Science.
    Professionella kompetenser i projektkurser2012In: Proc. 3:e Utvecklingskonferensen för Sveriges ingenjörsutbildningar / [ed] Gunnarsson, Svante, Linköping University Electronic Press, 2012, p. 123-128Conference paper (Refereed)
  • 18.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Cullhed, Mats
    Clear, Tony
    McDermott, Roger
    Laxer, Cary
    Categorizing how students use collaborative technologies in a globally distributed project2012In: Proc. 42nd ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE , 2012, p. 1325-1330Conference paper (Refereed)
  • 19.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Golay, Diane
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Moll, Jonas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nylén, Aletta
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Science. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Pears, Arnold
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Peters, Anne-Kathrin
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    McDermott, Roger
    Unexpected student behaviour and learning opportunities: Using the theory of planned behaviour to analyse a critical incident2017In: Proc. 47th ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE Press, 2017Conference paper (Refereed)
  • 20.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Kultur, Can
    Russell Dag, Lori
    Laxer, Cary
    Managing international student collaborations: An experience report2012In: Proc. 42nd ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE , 2012, p. 355-360Conference paper (Refereed)
  • 21.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    McDermott, Roger
    On valuing peers: theories of learning and intercultural competence2012In: Computer Science Education, ISSN 0899-3408, E-ISSN 1744-5175, Vol. 22, p. 319-342Article in journal (Refereed)
  • 22.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    McDermott, Roger
    von Konsky, Brian
    Assessing professional skills in engineering education2011In: Australian Computer Science Communications, ISSN 0157-3055, Vol. 33, no 2, p. 145-154Article in journal (Refereed)
  • 23.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Peters, Anne-Kathrin
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    McDermott, Roger
    Critical thinking, peer-writing, and the importance of feedback2014In: Proc. 44th ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE Press, 2014, p. 1501-1507Conference paper (Refereed)
  • 24.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    von Konsky, Brian R.
    Development of Professional Competencies in Engineering Education2011In: Proc. 41st ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE , 2011, p. S1C-1-5Conference paper (Refereed)
  • 25.
    Cajander, Åsa
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Eriksson, Elina
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Automation and E-government Services: A Widened Perspective2007In: The 1st International Workshop on Design & Evaluation of e-Government Applications and Services: DEGAS, 2007Conference paper (Other scientific)
    Abstract [en]

    This short paper questions the focus on automation of egovernment processes, and efficiency in e-government, which is prevalent in both research and in practice in Swedish governments. We argue that this focus on automation and efficiency might cause unhealthy work

    for civil servants, and services that do not meet the demands or needs of the citizens. Hence, the role of the civil servant must be reconsidered, from a mere “overseer” of an automated process, to a highly skilled worker that provides complex services and works efficiently with information. Moreover, research on egovernment should elaborate more on the changes that needs to be done in the services provided, as well as which services that are suitable for the Internet and other media.

  • 26.
    Cajander, Åsa
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Eriksson, Elina
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Evaluating Procurement, Usability and Off-the-Shelf Office Software2007In: COST294-MAUSE Workshop - Downstream Utility: The Good, the Bad, and the Utterly Useless, 2007, p. 22-29Conference paper (Other (popular scientific, debate etc.))
    Abstract [en]

    Off-the-shelf office software has lately been receiving increasing attention in Sweden. This experience report illustrate different perspectives on a usability evaluation of the procurement process and the off-the-shelf software system. This study was part of a long-term action research project in a large government organization. Data was collected through documents, interviews, and participatory observations. This paper describes how the usability evaluation was carried out, how the context of the usability evaluation changed during these weeks and finally discuss and interpret why the stakeholders experienced the evaluation as useful. The usability evaluation was found to be very useful by stakeholders from the organization, whereas the usability expert as well as our research group had difficulties in seeing the usefulness. Findings indicate an agenda that was revealed late in the project as one of the main reason for the importance of the evaluation. Also a true belief in the perfection of the off-the-shelf office software and a somewhat different view of what usability is might explain the downstream utility.

  • 27.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Eriksson, Elina
    Gulliksen, Jan
    Towards a usability coaching method for institutionalizing usability in organisations2010In: Human-Computer Interaction, Berlin: Springer-Verlag , 2010, p. 86-97Conference paper (Refereed)
  • 28.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Eriksson, Elina
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Användbara IT-stöd: En utvärdering av ett forskningsprojekt vid CSN, Centrala studiestödsnämnden2008Report (Other academic)
    Abstract [sv]

    Utvecklingsrådet för den statliga sektorn har tagit ett initiativ för att stödja myndigheternas arbete med att förbättra arbetsmiljön och sänka sjukfrånvaron. Därför startades programmet Satsa friskt. Programmet ger stöd i form av ekonomiskt bidrag och experthjälp till olika projekt inom statliga myndigheter. Ett av Satsa Friskts insatsområden är Människa IT . Inom detta område har det sedan 2004 bedrivits ett antal olika projekt vid flera statliga verk. Vi har från MDI (avdelningen för människa-datorinteraktion, institutionen för informationsteknologi) vid Uppsala universitet varit mer omfattande inblandad i tre olika sådana projekt: vid CSN, Migrationsverket och SMHI. Syftet och innehållet har varierat en del mellan de olika projekten, men ett huvudsakligt fokus har varit hur man kan se till att de framtida IT-stödda arbetena inom myndigheterna blir effektivare och arbetsmiljön bättre. Genom att bättre beakta användbarhets- och arbetsmiljöaspekter vid kravställande, utveckling och införande av IT-stöd kan man stödja en positiv utveckling av verksamheten som sådan liksom av arbetsinnehåll och arbetsmiljö för den enskilde individen. Resultatet kan då bli effektivare verksamhet, bättre service till kunder och ett hälsosammare och hållbarare arbete för de anställda. Denna rapport beskriver det arbete som under åren 2005-2007 genomförts i samverkan mellan CSN, Centrala studiestödsnämnden, och MDI, Uppsala universitet. Förutom en kort beskrivning av innehållet i det arbete som gjorts inom projektet redovisar denna rapport en utvärdering av resultatet, de lärdomar som vi gjort från projektet, de råd vi kan ge till andra som vill ta del av dessa lärdomar samt en förteckning av de rapporter av olika slag som producerats.

  • 29.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grünloh, Christiane
    Electronic health records are more than a work tool: Conflicting needs of direct and indirect stakeholders2019In: Proc. 37th CHI Conference on Human Factors in Computing Systems, New York: ACM Press, 2019, article id 635Conference paper (Refereed)
  • 30.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grünloh, Christiane
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Scandurra, Isabella
    Designing eHealth Services for Patients and Relatives: Critical incidents and lessons to learn2016In: Proc. 9th Nordic Conference on Human-Computer Interaction: Game-Changing Design, New York: ACM Press, 2016, article id 130Conference paper (Other academic)
  • 31.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grünloh, Christiane
    Moll, Jonas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Using data for better cancer treatments2018In: Care for Cancer, Uppsala University, 2018, p. 34-37Conference paper (Other academic)
    Download full text (pdf)
    Precedings
  • 32.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grünloh, Christiane
    Rexhepi, Hanife
    Worlds Apart: Doctors' technological frames and online medical records2015In: INTERACT 2015 Adjunct Proceedings, University of Bamberg Press , 2015, p. 357-367Conference paper (Refereed)
  • 33.
    Cajander, Åsa
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Gulliksen, Jan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Boivie, Inger
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Management Perspectives on Usability in a Public Authority - A Case Study2006In: NordiCHI 2006: Changing Roles, 2006, p. 521-Conference paper (Refereed)
    Abstract [en]

    In trying to understand the problem of poor usability in

    computer-supported work, this article looks at management

    and their perspective on usability in a public authority.

    What are their underlying basic values, assumptions and

    attitudes? Why do managers interpret usability as they do,

    and what are the consequences for the organization and for

    usability? The empirical basis is an interpretive case study

    where 19 semi-structured interviews were conducted.

    Results indicate that usability is interpreted differently,

    depending on the formal roles of informants. Furthermore, a

    majority of the informants express personal, but limited,

    responsibility for usability. Moreover, we found that basic

    values are based on an instrumental view of work where

    efficiency and economy are important constituents. We

    identified that even though users participate in IT

    development, they have no formal responsibility or

    authority. They have become IT workers in that they

    perform highly technical tasks such as integral testing.

  • 34.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Hedström, Gustaf
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Health Services Research.
    Leijon, Sofia
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
    Larusdottir, Marta
    Reykjavik Univ, Sch Comp Sci, Reykjavik, Iceland..
    Professional decision making with digitalisation of patient contacts in a medical advice setting: a qualitative study of a pilot project with a chat programme in Sweden2021In: BMJ Open, E-ISSN 2044-6055, Vol. 11, no 12, article id e054103Article in journal (Refereed)
    Abstract [en]

    Objectives: Patient e-services are increasingly launched globally to make healthcare more efficient and digitalised. One area that is digitalised is medical advice, where patients asynchronously chat with nurses and physicians, with patients having filled in a form with predefined questions before the chat. This study aimed to explore how occupational professionalism and the possibility of professional judgement are affected when clinical patient contact is digitalised. The study’s overall question concerns whether and how the scope of the healthcare staff’s professional judgement and occupational professionalism are affected by digitalisation.

    Design and setting: A qualitative study of healthcare professionals working in a pilot project with a chat programme for patients in a medical advice setting in Sweden.

    Participants and analysis: Contextual inquiries and 17 interviews with nurses (n=9) and physicians (n=8). The interviews were thematically analysed. The analysis was inductive and based on theories of decision making.

    Results: Three themes emerged: (1) Predefined questions to patients not tailored for healthcare professionals’ work, (2) reduced trust in written communication and (3) reduced opportunity to obtain information through chat communication.

    Conclusions: The results indicate that asynchronous chat with patients might reduce the opportunity for nurses and physicians to obtain and use professional knowledge and discretionary decision making. Furthermore, the system’s design increases uncertainty in assessments and decision making, which reduces the range of occupational professionalism.

    Download full text (pdf)
    fulltext
  • 35.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Huvila, Isto
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
    Salminen-Karlsson, Minna
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Centre for Gender Research.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Scandurra, Isabella
    Örebro University School of Business, Örebro, Sweden.
    Effects of patient accessible electronic health records on nurses’ work environment: a survey study on expectations in Sweden2022In: BMJ Open, E-ISSN 2044-6055, Vol. 12, no 11, article id e059188Article in journal (Refereed)
    Abstract [en]

    ObjectivesThe introduction of information and communication technology influences the work environment of large groups of employees in healthcare. In Sweden, a national healthcare service providing patient accessible electronic health records (PAEHR) has been deployed, and this paper investigates nurses' expected effects of this implementation.SettingNurses associated with the Swedish Association of Health Professionals working in healthcare such as primary care, hospitals and midwives in Sweden. Before a full-scale national implementation of PAEHR, a web survey study was distributed nationally. The respondents represented all 21 Swedish regions. Questions included five-point Likert scale questions and open questions.ParticipantsA survey link was distributed via email to 8460 registered nurses, midwives and union representatives in Sweden. The response rate was 35.4% (2867 respondents: registered nurses 84%; midwives 6%; chief position 5%; in projects 2% and other 3%). Three reminders were sent out, all of them increasing the response rate. A majority of the respondents were female (89.9%), 8.4% male, whereas 1.7% did not indicate their gender. 31.4% were under 40 years old, 53.8% 40-59 and 13.7% over 60.ResultsData were analysed using exploratory factor analysis with principal component analysis as the extraction method. The analysis revealed three distinct factors related to nurses' expectations of PAEHR: (1) PAEHR improves the quality of care, (2) PAEHR improves the quality of the work environment and (3) risk and fears concerning patients' well-being. Some interesting results include that more experienced nurses are more favourable to PAEHR. Our analysis also shows that the view of the nurse-patient relationship is an essential underlying factor related to positive or negative expectations.ConclusionsResults show that the expectations and perceptions of PAEHR vary depending on the nurse's view of who the electronic record belongs to. Younger nurses are somewhat more negative towards PAEHR than older nurses.

    Download full text (pdf)
    fulltext
  • 36.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Hägglund, Maria
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Research group (Dept. of women´s and children´s health), Clinical Psychology in Healthcare.
    Scandurra, Isabella
    Örebro University .
    Wolf, Axel
    University of Gothenburg .
    Personcentrering med journalåtkomst och andra e-hälsotjänster2020In: Medicinsk informatik, Liber, 2020Chapter in book (Other (popular science, discussion, etc.))
  • 37.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Janols, Rebecka
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Eriksson, Elina
    On the establishment of user-centred perspectives2014In: Proc. 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, New York: ACM Press, 2014, p. 103-112Conference paper (Refereed)
  • 38.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Larusdottir, Marta
    Reykjavik University Department of Computer Science, , Menntavegur 1, 102 Reykjavik, Iceland.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Stadin, Magdalena
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Experiences of Extensive User Involvement through Vision Seminars in a Large IT Project2023In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 35, no 4, p. 543-552Article in journal (Refereed)
    Abstract [en]

    As the complexity of IT systems increases, the demand for methods taking the whole work situation into account grows. The Vision Seminar (VS) process addresses the future usage of technologies in complex digital work environments. This paper describes the experiences of conducting the VS process in the context of a large IT project to improve study-administrative work. The participants and stakeholders' experiences of participating in VS workshops were studied as the effect the participants and stakeholders believed the vision might have. Data were gathered through interviews and a survey. The participants were confident that the time spent on workshops was worthwhile and that achieving the future described in the resulting vision was feasible. The stakeholders perceived the VS process as rigorous. They were happily surprised by the positive spirit and engagement displayed by the participants. The utility of the resulting vision not being obvious was the most notable weakness mentioned.

  • 39.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Nyberg, Britta
    Uppsala University, University Administration, Planning Division.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Ekonomiadministratörernas IT-relaterade arbetsmiljö vid Uppsala universitet: En kortfattad rapport från KiA-projektet2014Report (Other academic)
  • 40.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lárusdóttir, Marta
    Eriksson, Elina
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Contextual personas as a method for understanding digital work environments2015In: Human Work Interaction Design: Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces, Springer, 2015, p. 141-152Conference paper (Refereed)
    Abstract [en]

    The role of IT at the workplace has changed dramatically from being a tool within the work environment to include all aspects of social and private life. New workplaces emerge where IT becomes more and more divergent, embedded and pervasive. These new aspects of IT at work need to be addressed with new or adapted human centred activities. This paper present and discuss a modified version of personas called contextual personas developed to better address the new working life. The contextual personas were developed using contextual inquiry, and focus groups as well as argumentative design. From the process of developing the contextual personas we learned that they are indeed a promising tool to understand the new work situations, and especially the holistic view of IT at work as they bring the whole working-life of the personas into focus. Finally, we discuss in what way the contextual personas could give developers extended understanding of the users' future office work environment.

  • 41.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Lárusdóttir, Marta
    Geiser, Johannes L.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
    UX professionals’ learning and usage of UX methods in agile2022In: Information and Software Technology, ISSN 0950-5849, E-ISSN 1873-6025, Vol. 151, p. 107005-107005, article id 107005Article in journal (Refereed)
    Abstract [en]

    Context: The usage of User Experience (UX) methods has been studied through the years. However, little is known about UX professionals’ lifelong learning processes related to UX methods in Agile, choosing what UX methods to use, and the enablers and hindrances for using the UX methods.

    Objective: The study aims to broaden current knowledge about UX professionals’ lifelong learning practices to understand their work situations better. The paper describes how UX professionals learn about and choose UX methods, their frequency of use, and the enablers and barriers when using the UX methods in Agile.

    Method: An interview study was conducted with 13 UX professionals from various industries and two countries working with Agile and UX. We used a qualitative approach, and a thematic analysis was carried out to answer the research questions.

    Results: The results show that support from colleagues is an essential component for learning about the methods and how to use UX methods. Time pressure makes UX professionals choose methods they know will deliver their desired results. Prototyping, user testing, user journeys, and workshops are the most frequently used UX methods. Additionally, the results show that UX professionals think that the UX methods are often too complicated and take too long to learn. Additionally, they find it challenging to integrate UX methods into Agile.

    Conclusion: These findings indicate that UX methods might work better if designed to be less complicated and deliver results more efficiently. Moreover, collegial and peer learning is central to UX professionals. The HCI community could be more active in supporting this culture by sharing information and learning. Finally, the usability and UX of the tools affect which UX methods are used.

    Download full text (pdf)
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  • 42.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lárusdóttir, Marta
    Gulliksen, Jan
    Existing but not explicit: The user perspective in Scrum projects in practice2013In: Human-Computer Interaction – INTERACT 2013: Part III, Springer Berlin/Heidelberg, 2013, p. 762-779Conference paper (Refereed)
  • 43.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Lárusdóttir, Marta
    Hedström, Gustaf
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Immunology, Genetics and Pathology, Experimental and Clinical Oncology.
    The effects of automation of a patient‑centric service in primary care on the work engagement and exhaustion of nurses2020In: Quality and User Experience, ISSN 2366-0139, E-ISSN 2366-0147, Vol. 5, no 9Article in journal (Refereed)
    Abstract [en]

    Digitalising patient-centric services to address society’s challenges with an ageing population and healthcare provision is by many seen as important. Studying the effects of the digitalisation on the work engagement of the users of the new systems is vital in this context, especially since previous research has established that the work engagement at work in healthcare is problematic. Work engagement is defined as a positive, fulfilling, affective-motivational state of work related well being, as is closely connected to the experience of resources and demands in the work context. These resources can be for example digital support, experienced demands or empowerment whereas exhaustion is connected to work demand in a workplace. This study contributes to knowledge about the effects of digitalisation on work engagement and exhaustion in the context of patient-centred services and eHealth. Contextual interviews were conducted on site for 5 h with nurses using a new chat function and using telephone for medical advice to patients. Additionally, semi-structured interviews were conducted with all the nurses participating in this digitalisation project to gather more insights into their work engagement in the two work situations. Results were analysed in different themes of areas affected by the digitalisation in the two overarching themes: job demands and job resources. The results show that the change to a chat function when communicating with advice seekers had connection to work engagement in several ways. The nurses experienced less time pressure and emotional pressure, but also a loss of job control and feedback from colleagues working from home.

  • 44.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Lárusdóttir, Marta K.
    Reykjavik University .
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Walking in the Jungle with a Machete: ICT Leaders' Perspectives on User-Centred Systems Design2022In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 41, no 6, p. 1230-1244Article in journal (Refereed)
    Abstract [en]

    Previous research has established that leaders in information and communication technology (ICT) are crucial for establishing a user-centred systems design perspective in ICT for work-related tasks. This paper therefore describes the perspectives of 18 ICT leaders in three kinds of leadership roles (managers, project leaders and specialists) in order to understand their views of user-centred systems design concerning ICT. It uses the concept of technological frames of reference to analyse three domains: technology-in-use, technology strategy and nature of technology. The results show that many specialists see user involvement as a critical factor in successfully establishing new information and communication technologies, but that these systems are currently built around the needs of management rather than end users. Looking forward, all three relevant social groups are optimistic about how ICT will become more user-centred and more strategically aligned in the future. However, changes in ICT are described as extremely energy-consuming and difficult – akin to ‘walking in the jungle with a machete’. Finally, we discuss the relevance of technological frames and present some implications for the successful establishment of user-centred system design as a perspective in organisations.

    Download full text (pdf)
    fulltext
  • 45.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Moll, Jonas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Englund, Sara
    Hansman, Anastasia
    Medical records online for patients and effects on the work environment of nurses2018In: Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth, Amsterdam, The Netherlands: IOS Press, 2018, p. 271-275Conference paper (Refereed)
    Abstract [en]

    In 2012 Patients Accessible Electronic Health Records (PAEHR) was introduced in Region Uppsala, Sweden. When PAEHR was introduced heath care professionals were very concerned especially in relation to potential negative effects on their work environment. However, few studies exist that investigate in what way work environments have been affected, and no studies have focused on the nurses' working in primary care. Hence, the purpose of this study was to fill this gap through seven interviews with primary care nurses that were transcribed and thematically analysed. The study shows that the nurses' experiences an altered contact as patients accessing PAEHR came prepared to meetings with more informed questions. They also experienced that the service had increased their work load and that it creates uncertainty for nurses who do not know when to inform the patient about test results etc. Finally, some implications are discussed in relation to the patients' role in shared decision making

  • 46.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Things take time: Establishing usability work in a university context2015In: European Journal of Higher Education IT, ISSN 2409-1340, Vol. 2, no 1Article in journal (Refereed)
  • 47.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lárusdóttir, Marta
    Challenges for action research on HWID in activity based workplaces2015In: INTERACT 2015 Adjunct Proceedings, University of Bamberg Press , 2015, p. 161-170Conference paper (Refereed)
  • 48.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    McDermott, Roger
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Vision seminars and administration of university education: A case study2015In: Proc. 1st Al Baha University and Uppsala University Symposium on Quality in Computing Education, 2015, p. 29-32Conference paper (Refereed)
  • 49.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Stadin, Magdalena
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Artificial intelligence, robotisation and the work environment: Literature review2022Report (Other academic)
  • 50.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Schnaas, Ulrike
    Uppsala University, University Administration, Division for Quality Enhancement.
    Peer reflection on inclusive supervision: A study circle as a space for collegial learning2016In: Utbildning och Lärande / Education and Learning, ISSN 2001-4554, Vol. 10, no 1, p. 54-69Article in journal (Refereed)
1234 1 - 50 of 166
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