Logo: to the web site of Uppsala University

uu.sePublications from Uppsala University
Change search
Refine search result
1 - 24 of 24
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Rows per page
  • 5
  • 10
  • 20
  • 50
  • 100
  • 250
Sort
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
  • Standard (Relevance)
  • Author A-Ö
  • Author Ö-A
  • Title A-Ö
  • Title Ö-A
  • Publication type A-Ö
  • Publication type Ö-A
  • Issued (Oldest first)
  • Issued (Newest first)
  • Created (Oldest first)
  • Created (Newest first)
  • Last updated (Oldest first)
  • Last updated (Newest first)
  • Disputation date (earliest first)
  • Disputation date (latest first)
Select
The maximal number of hits you can export is 250. When you want to export more records please use the Create feeds function.
  • 1.
    Alenljung, Beatrice
    et al.
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Andreasson, Rebecca
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Billing, Erik A.
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Lindblom, Jessica
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Lowe, Robert
    Högskolan i Skövde, Institutionen för informationsteknologi.
    User Experience of Conveying Emotions by Touch2017In: Proceedings of the 26th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN), 2017, p. 1240-1247Conference paper (Refereed)
    Abstract [en]

    In the present study, 64 users were asked to convey eight distinct emotion to a humanoid Nao robot via touch, and were then asked to evaluate their experiences of performing that task. Large differences between emotions were revealed. Users perceived conveying of positive/pro-social emotions as significantly easier than negative emotions, with love and disgust as the two extremes. When asked whether they would act differently towards a human, compared to the robot, the users’ replies varied. A content analysis of interviews revealed a generally positive user experience (UX) while interacting with the robot, but users also found the task challenging in several ways. Three major themes with impact on the UX emerged; responsiveness, robustness, and trickiness. The results are discussed in relation to a study of human-human affective tactile interaction, with implications for human-robot interaction (HRI) and design of social and affective robotics in particular. 

  • 2. Alenljung, Beatrice
    et al.
    Andreasson, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lowe, Robert
    Billing, Erik
    Lindblom, Jessica
    Conveying Emotions by Touch to the Nao Robot: A User Experience Perspective2018In: Multimodal Technologies and Interaction, ISSN 2414-4088, Vol. 2, no 4, article id 82Article in journal (Refereed)
    Abstract
  • 3. Alenljung, Beatrice
    et al.
    Lindblom, Jessica
    Andreasson, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Ziemke, Tom
    User experience in social human–robot interaction2017In: International Journal of Ambient Computing and Intelligence (IJACI), ISSN 1941-6237, E-ISSN 1941-6245, Vol. 8, no 2, p. 12-31Article in journal (Refereed)
    Abstract
  • 4.
    Andreasson, Rebecca
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. School of Informatics, University of Skövde, Skövde, Sweden.
    Alenljung, Beatrice
    School of Informatics, University of Skövde, Skövde, Sweden.
    Billing, Erik
    School of Informatics, University of Skövde, Skövde, Sweden.
    Lowe, Robert
    Department of Applied ITUniversity of Gothenburg, Gothenburg, Sweden.
    Affective touch in human–robot interaction: Conveying emotion to the Nao robot2018In: International Journal of Social Robotics, ISSN 1875-4791, E-ISSN 1875-4805, Vol. 10, p. 473-491Article in journal (Refereed)
    Abstract [en]

    Affective touch has a fundamental role in human development, social bonding, and for providing emotional support in interpersonal relationships. We present, what is to our knowledge, the first HRI study of tactile conveyance of both positive and negative emotions (affective touch) on the Nao robot, and based on an experimental set-up from a study of human–human tactile communication. In the present work, participants conveyed eight emotions to a small humanoid robot via touch. We found that female participants conveyed emotions for a longer time, using more varied interaction and touching more regions on the robot’s body, compared to male participants. Several differences between emotions were found such that emotions could be classified by the valence of the emotion conveyed, by combining touch amount and duration. Overall, these results show high agreement with those reported for human–human affective tactile communication and could also have impact on the design and placement of tactile sensors on humanoid robots.

    Download full text (pdf)
    fulltext
  • 5.
    Andreasson, Rebecca
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Arweström Jansson, Anders
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Towards a distributed cognition perspective of the Swedish train traffic system2017In: Proceedings of the 13th SweCog Conference, Högskolan i Skövde , 2017, p. 37-39Conference paper (Refereed)
    Download full text (pdf)
    fulltext
  • 6.
    Andreasson, Rebecca
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Jansson, Anders A
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lindblom, Jessica
    Past and future challenges for railway research and the role of a systems perspective2019In: Proc. 20th Congress of the International Ergonomics Association: Volume VII, Springer, 2019, p. 1737-1746Conference paper (Refereed)
    Abstract [en]

    Operational train traffic is dependent on an efficient traffic plan monitored and executed by the traffic controllers, the proficient maneuvering of the trains by the train drivers, and on the interaction, communication, and coordination between these two work roles. The railway research community, and the branch of industry itself, has called for an integrated systems perspective for the whole train traffic system to achieve an efficient performance. As human-human and human-technology interactions are natural parts of the socio-technical system of train traffic, the aim of this paper is to provide illustrative examples for why a systems perspective is needed for the future of railway research. Furthermore, we present the theoretical framework of distributed cognition (DCog) as a necessary addition to the theoretical and methodological toolbox of the Human Factors and Ergonomics (HF&E) discipline. To realize efficient and coordinated processes involved in organizing and executing operational train traffic, the paper proposes that the DCog framework should be implemented in the train traffic domain as a viable approach forward.

  • 7.
    Andreasson, Rebecca
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Jansson, Anders
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lindblom, Jessica
    Högskolan i Skövde, Institutionen för informationsteknologi.
    The coordination between train traffic controllers and train drivers: a distributed cognition perspective on railway2019In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 21, no 3, p. 417-443Article in journal (Refereed)
    Abstract [en]

    Although there has long been a call for a holistic systems perspective to better understand real work in the complex domain of railway traffic, prior research has not strongly emphasised the socio-technical perspective. In operational railway traffic, the successful planning and execution of the traffic are the product of the socio-technical system comprised by both train drivers and traffic controllers. This paper presents a study inspired by cognitive ethnography with the aim to characterise the coordinating activities that are conducted by train traffic controllers and train drivers in the work practices of the socio-technical system of Swedish railway. The theoretical framework of distributed cognition (DCog) is used as a conceptual and analytical tool to make sense of the complex railway domain and the best practices as they are developed and performed “in the wild”. The analysis reveals a pattern of collaboration and coordination of actions among the workers and we introduce the concept of enacted actionable practices as a key concern for understanding how a successfully executed railway traffic emerges as a property of the socio-technical system. The implications for future railway research are briefly discussed.

    Download full text (pdf)
    fulltext
  • 8.
    Andreasson, Rebecca
    et al.
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Lindblom, Jessica
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Thorvald, Peter
    Högskolan i Skövde, Institutionen för ingenjörsvetenskap.
    Distributed Cognition in Manufacturing: Collaborative Assembly Work2016In: Advances in Manufacturing Technology XXX / [ed] Yee Mey Goh, Keith Case, IOS Press , 2016, p. 243-248Conference paper (Refereed)
    Abstract [en]

    Cognitive science is becoming increasingly central within humanfactors and ergonomics (HF&E) and there has long been a call for a more systemicperspective in the area with a somewhat broader unit of analysis. This paperpresents a case study applying the theoretical framework of distributed cognition(DCog), which shows how DCog would offer a more complete understanding ofmanufacturing within its greater context, including the social, cultural, andmaterial surroundings. This paper aims to characterize and analyse dock assemblyof forest machines as a complex socio-technical system from a DCog perspective;focusing on the creation of enacted landscapes in this particular setting. The paperalso exemplifies benefits of using the DCog framework in the manufacturingdomain as a way of grasping the assembly workers’ tacit competence and skills.

  • 9.
    Andreasson, Rebecca
    et al.
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Lindblom, Jessica
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Thorvald, Peter
    Högskolan i Skövde, Institutionen för ingenjörsvetenskap.
    Interruptions in the wild: portraying the handling of interruptions in manufacturing from a distributed cognition lens2017In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 19, no 1, p. 85-108Article in journal (Refereed)
    Abstract [en]

    This paper presents a study examining interruptionsin the wild by portraying the handling of interruptionsin manufacturing from a distributed cognitionlens. By studying how interruptions occur and are handledin the daily activities of a work team at a large foundry forcasting heavy diesel engines, we highlight situations whenthe propagation, transformation, and representation ofinformation are not supported by prescribed work processesand propose recommendations for how this can beamended. The study was conducted by several visits to theaforementioned factory with cognitive ethnography as thebasis for the data collection. The focus was on identifyinginterruptions and analysing these through a distributedcognition framework as an initial step towards studyinginterruptions in a manufacturing environment. The keyfindings include the identification of three, previouslyundefined, types of interruptions and the conclusion thatinterruptions do indeed affect the distributed workload ofthe socio-technical system and thus the overall productionperformance at the casting line.

    Download full text (pdf)
    FULLTEXT01
  • 10.
    Andreasson, Rebecca
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Högskolan i Skövde, Institutionen för informationsteknologi.
    Lindblom, Jessica
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Thorvald, Peter
    Högskolan i Skövde, Institutionen för ingenjörsvetenskap.
    Tool use and collaborative work of dock assembly in practice2017In: Production & Manufacturing Research, ISSN 2169-3277, Vol. 5, no 1, p. 164-190Article in journal (Refereed)
    Abstract [en]

    In order to deepen the understanding of the intrinsic interactions and interplay between humans, tools, and environment from a systems perspective, research in the wild (RITW) approaches have gained traction during recent decades as they provide a higher ecological validity of findings. This paper presents a RITW study, investigating how assembly, in this case dock assembly of forwarders, was done in practice. As our theoretical foundation, we used the framework of distributed cognition, which is one of the main pillars of RITW. The findings are presented in narrative form, describing and highlighting that the workers achieve an efficient production outcome by being integral parts of the whole production process and doing so through coordination of activities benefitting the shared goal of the distributed socio-technical system.

    Download full text (pdf)
    FULLTEXT01
  • 11.
    Andreasson, Rebecca
    et al.
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Lindblom, Jessica
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Thorvald, Peter
    Högskolan i Skövde, Institutionen för ingenjörsvetenskap.
    Towards an increased degree of usability work in organizations2015In: Procedia Manufacturing, ISSN 2351-9789, Vol. 3, p. 5739-5746Article in journal (Refereed)
    Abstract [en]

    It is widely recognized that there is a substantial gap between usability research and practice where UCD approaches are rarelyapplied in practice due to arguments regarding the intricate nature of its methods and techniques. This paper presents an actionresearch study designed to investigate and analyze the potentials for an increased degree of UCD activities in the earlydevelopment phases of advanced information systems technology. The results demonstrate that there is a large interest inusability but that organizational priority and competence is often lacking. Instead one relies heavily on questionable conceptssuch as „trained professionals‟ to excuse the low effort towards usability. Based on the results, six recommendations forimproved usability work in R&D organizations are presented, focusing on the importance of prioritization of, and education inusability work.

  • 12.
    Andreasson, Rebecca
    et al.
    University of Skövde, School of Informatics.
    Riveiro, Maria
    University of Skövde, School of Informatics.
    Effects of Visualizing Missing Data: An Empirical Evaluation2014In: 18th International Conference on Information Visualisation (IV) / [ed] Ebad Banissi, Mark W. McK. Bannatyne, Francis T. Marchese, Muhammad Sarfraz, Anna Ursyn, Gilles Venturini, Theodor G. Wyeld, Urska Cvek, Marjan Trutschl, Georges Grinstein, Vladimir Geroimenko, Sarah Kenderdine & Fatma Bouali, 2014, p. 132-138Conference paper (Refereed)
    Abstract [en]

    This paper presents an empirical study that evaluates the effects of visualizing missing data on decision-making tasks. A comparison between three visualization techniques: (1) emptiness, (2) fuzziness, and (3) emptiness plus explanation, revealed that the latter technique induced significantly higher degree of decision-confidence than the visualization technique fuzziness. Moreover, emptiness plus explanation yield the highest number of risky choices of the three. This result suggests that uncertainty visualization techniques affect the decision-maker and the decision-confidence. Additionally, the results indicate a possible relation between the degree of decision-confidence and the decision-maker's displayed risk behavior.

  • 13.
    Cort, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Att utveckla ihärdighet: En intervjustudie om lärarens roll för studenters motivation att jobba mot långsiktiga mål2020Conference paper (Refereed)
    Abstract [sv]

    Ihärdighet, eller ”grit”, är en egenskap som beskriver individers förmåga att behålla motivation i strävan mot ett långsiktigt mål och trots motgångar (Duckworth mfl., 2007). Personer med grit har ofta också ett ”growth mindset” vilket innebär en tilltro till sig själv och en inställning att lärande är en ständigt pågående process. Motsatsen, ett statiskt mindset, innebär att individen ser motstånd och misslyckanden som bevis på oförmåga (Dweck, 2017). Processen för lärande kommer då i skymundan och motgångar ses som ett definitivt mått på individens kompetens och värde. I klassrummet är det högst troligt att vi möter både studenter med ett growth mindset och de utan. De sistnämnda har sannolikt en tendens att ge upp när de stöter på utmaningar i utbildningen. Ur ett högskolepedagogiskt perspektiv är det relevant att fråga oss vad vi som lärare kan göra för att stötta studenterna i att utveckla ett growth mindset och bidra till ökad ihärdighet. Vinsten med detta skulle ligga i färre avhopp på kurser och utbildningsprogram samt i en större samhällelig utveckling när allt fler studenter lyckas använda sin fulla potential utan att hämmas av ett statiskt mindset.

    För att undersöka vad lärare kan göra för att stötta studenternas utveckling av ett growth mindset, och därmed också deras ihärdighet, genomfördes gruppintervjuer med studenter vid Uppsala universitet. Totalt genomfördes fyra stycken, 30 minuter långa, gruppintervjuer med totalt 13 deltagare. Intervjufrågorna kretsade kring utveckling av ihärdighet med fokus på studenternas erfarenheter av undervisning och vad de uppfattar som stöttande respektive begränsande när de kommer till att upprätthålla motivation över tid. Med en tematisk analys identifierades följande tre teman: Positiv attityd, Lärande som en process, och Att skapa kontext. Mer konkret handlar det om att som lärare (1) ha en positiv attityd till sitt ämne samt att visa tilltro till studenternas möjlighet att lära, (2) att se studenternas individuella inlärningskurvor och i viss mån anpassa undervisningen därefter, samt att (3) sätta ämnet och undervisningen i en större kontext för att synliggöra hur den aktuella kursen relaterar till utbildningsämnet samt till studenternas framtida yrkesutövanden. De aspekter som studenterna lyfter kan tyckas grundläggande men de är centrala för att förmedla vikten av att anstränga sig och vinsten av att inte ge upp. Om vi genom att inkludera små medel som dessa i vår undervisning kan öka studenternas tro på sina möjligheter att lära har vi inget att förlora men desto mer att vinna.

    Referenser:Duckworth, A. L., Peterson, C., Matthews, M. D., & Kelly, D. R. (2007). Grit: perseverance and passion for long-term goals. Journal of Personality and Social Psychology, 92(6), 1087–1101.

    Dweck, C. S. (2017). Mindset: du blir vad du tänker. Natur & kultur.

  • 14.
    Cort, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Behind the Scenes: Unintended Effects of Increased Technology use in Operational Train Traffic2020In: Swedish Transportation Research Conference 2020, October 21, 2020., 2020Conference paper (Refereed)
    Abstract [en]

    Information technology has been an increasingly pervasive component of most workplaces throughout the past half-century, and has resulted in changes to how, when and where we work. In operational train traffic, the main actors are traffic controllers and train drivers and their workplaces are no exception to the rapid implementation pace of new IT across society. The work of traffic control is performed in a control room—an environment that has long been technology-intensive, and automation is anticipated to play an even more increasing role in the future. At the same time, the train drivers that traditionally have relied on their “out the window” perception are now requested to work with a variety of modern driver systems and are thus exposed to more information technologies within the cab than ever before. Overall, the last two decades have presented a rapid growth of railway technologies, mostly with the aim to increase capacity. In this talk, I pose the question as to how this has affected the work practices conducted by traffic controllers and train drivers respectively but also how it has affected the collaborative aspects of their work.

    Download full text (pdf)
    fulltext
  • 15.
    Cort, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Getting Work Done: The Significance of the Human in Complex Socio-Technical Systems2021Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis aims to deepen the understanding of the role and relevance of the worker in the functioning of complex socio-technical systems. The perspective adopted is profoundly human-centred and the worker is considered as a resource. This stands in stark contrast to the performance-related measurements and accident investigations which have typically formed much research on work in complex safety-critical systems and conveyed a perspective of the human as merely a system cog. The empirical material in this thesis is based on ethnographic fieldwork in the shape of workplace studies conducted across two distinct work domains: manufacturing and operational train traffic. The studies are informed by distributed cognition (DCog) and activity theory (AT) as prominent theoretical approaches for developing in-depth understandings of how work activities are accomplished in situations where the interplay between humans and their socio-cultural and material environment is of interest. The findings are illustrated by empirical work that provides detailed accounts of work practices derived from a total of four work settings. It is illustrated how acquired experiences and skills allow the workers to simultaneously use and create resources in the socio-material environment. The findings also reveal novel characteristics of adaptations as driven by a human agency rather than being a result of external demands, which is the common view in literature on work in safety-critical domains. Based on the findings, the role of the worker is illustrated as a meaning-making actor – not only participating in, but also actively contributing to the system and its functioning. In that capacity, the worker is acting as a driving force for a process of continuous development, allowing the system to continue to function although frequently exposed to uncertainties and unexpected events. This thesis contributes to a deepened understanding of the role of human workers in socio-technical systems, highlighting how workers are an invaluable asset when it comes to managing large variations and unexpected events in technology-mediated complex work. This contribution is complementary to the current understanding of how to uphold system safety and provides insight into what underlies a mutually beneficial relationship between humans and technology to which both parties can contribute with what they do best.

    List of papers
    1. Tool use and collaborative work of dock assembly in practice
    Open this publication in new window or tab >>Tool use and collaborative work of dock assembly in practice
    2017 (English)In: Production & Manufacturing Research, ISSN 2169-3277, Vol. 5, no 1, p. 164-190Article in journal (Refereed) Published
    Abstract [en]

    In order to deepen the understanding of the intrinsic interactions and interplay between humans, tools, and environment from a systems perspective, research in the wild (RITW) approaches have gained traction during recent decades as they provide a higher ecological validity of findings. This paper presents a RITW study, investigating how assembly, in this case dock assembly of forwarders, was done in practice. As our theoretical foundation, we used the framework of distributed cognition, which is one of the main pillars of RITW. The findings are presented in narrative form, describing and highlighting that the workers achieve an efficient production outcome by being integral parts of the whole production process and doing so through coordination of activities benefitting the shared goal of the distributed socio-technical system.

    Keywords
    DCog, dock assembly, human factors & ergonomics, embodiment, tool use
    National Category
    Production Engineering, Human Work Science and Ergonomics
    Research subject
    User Centred Product Design; Interaction Lab (ILAB)
    Identifiers
    urn:nbn:se:uu:diva-333583 (URN)10.1080/21693277.2017.1374890 (DOI)000412286800003 ()2-s2.0-85029912768 (Scopus ID)
    Available from: 2017-09-26 Created: 2017-11-15 Last updated: 2021-10-29Bibliographically approved
    2. Interruptions in the wild: portraying the handling of interruptions in manufacturing from a distributed cognition lens
    Open this publication in new window or tab >>Interruptions in the wild: portraying the handling of interruptions in manufacturing from a distributed cognition lens
    2017 (English)In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 19, no 1, p. 85-108Article in journal (Refereed) Published
    Abstract [en]

    This paper presents a study examining interruptionsin the wild by portraying the handling of interruptionsin manufacturing from a distributed cognitionlens. By studying how interruptions occur and are handledin the daily activities of a work team at a large foundry forcasting heavy diesel engines, we highlight situations whenthe propagation, transformation, and representation ofinformation are not supported by prescribed work processesand propose recommendations for how this can beamended. The study was conducted by several visits to theaforementioned factory with cognitive ethnography as thebasis for the data collection. The focus was on identifyinginterruptions and analysing these through a distributedcognition framework as an initial step towards studyinginterruptions in a manufacturing environment. The keyfindings include the identification of three, previouslyundefined, types of interruptions and the conclusion thatinterruptions do indeed affect the distributed workload ofthe socio-technical system and thus the overall productionperformance at the casting line.

    Place, publisher, year, edition, pages
    Springer, 2017
    Keywords
    Manufacturing, Interruptions, Distributed cognition, Cognitive ethnography
    National Category
    Other Engineering and Technologies not elsewhere specified
    Research subject
    Technology; Interaction Lab (ILAB); User Centred Product Design
    Identifiers
    urn:nbn:se:uu:diva-333582 (URN)10.1007/s10111-016-0399-6 (DOI)000394999300006 ()2-s2.0-85007170452 (Scopus ID)
    Funder
    EU, FP7, Seventh Framework Programme, 314350]
    Available from: 2017-11-15 Created: 2017-11-15 Last updated: 2021-10-29Bibliographically approved
    3. The coordination between train traffic controllers and train drivers: a distributed cognition perspective on railway
    Open this publication in new window or tab >>The coordination between train traffic controllers and train drivers: a distributed cognition perspective on railway
    2019 (English)In: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 21, no 3, p. 417-443Article in journal (Refereed) Published
    Abstract [en]

    Although there has long been a call for a holistic systems perspective to better understand real work in the complex domain of railway traffic, prior research has not strongly emphasised the socio-technical perspective. In operational railway traffic, the successful planning and execution of the traffic are the product of the socio-technical system comprised by both train drivers and traffic controllers. This paper presents a study inspired by cognitive ethnography with the aim to characterise the coordinating activities that are conducted by train traffic controllers and train drivers in the work practices of the socio-technical system of Swedish railway. The theoretical framework of distributed cognition (DCog) is used as a conceptual and analytical tool to make sense of the complex railway domain and the best practices as they are developed and performed “in the wild”. The analysis reveals a pattern of collaboration and coordination of actions among the workers and we introduce the concept of enacted actionable practices as a key concern for understanding how a successfully executed railway traffic emerges as a property of the socio-technical system. The implications for future railway research are briefly discussed.

    Keywords
    Distributed cognition, DCog, Railway, Rail human factors
    National Category
    Interaction Technologies
    Research subject
    Interaction Lab (ILAB)
    Identifiers
    urn:nbn:se:uu:diva-364088 (URN)10.1007/s10111-018-0513-z (DOI)000478042500005 ()2-s2.0-85051644932 (Scopus ID)
    Funder
    Swedish Transport Administration
    Available from: 2018-10-23 Created: 2018-10-23 Last updated: 2021-10-29Bibliographically approved
    4. ”We’re Doing This Together”: An in-Depth Analysis of the Teamwork between Train Traffic Controllers and Train Drivers
    Open this publication in new window or tab >>”We’re Doing This Together”: An in-Depth Analysis of the Teamwork between Train Traffic Controllers and Train Drivers
    2020 (English)In: Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications / [ed] Andreas Holzinger, Hugo Plácido Silva, Markus Helfert, and Larry Constantine, Portugal, 2020, p. 96-103Conference paper, Published paper (Refereed)
    Abstract [en]

    Operational train traffic is executed by train drivers and traffic controllers operating as a tightly coupled team. Although separated in time and space, their work is intertwined to the degree that the realisation of the train traffic depends on successful coordination and collaboration between them. Prior rail research is mostly focused on either one of these two roles, which leaves the collaboration between them understudied. The controller-driver dyad is at the core of operational train traffic and their relationship is of major interest in creating and maintaining a safe and efficient train traffic system. With the use of observations and interviews, this study investigates and analyses the controller-driver dynamic, how they view each other and their collaboration. The findings highlight team spirit and trust within the relationship, and at the same time reveal an underlying relational distance that affects the relationship and their prerequisites for achieving a successful collaboration. Lack of insights into each other’s work and different priorities generate challenges, just as the implementation of new technology and its effects on information distribution. Findings are discussed in the context of obtaining a holistic perspective of operational train traffic, and the fundamental activities that lie at its core.

    Place, publisher, year, edition, pages
    Portugal: , 2020
    Keywords
    Operational Train Traffic, Train Traffic Controller, Train Driver, Teamwork
    National Category
    Human Computer Interaction
    Research subject
    Human-Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-424506 (URN)10.5220/0010058000960103 (DOI)000799464300009 ()978-989-758-480-0 (ISBN)
    Conference
    4th International Conference on Computer-Human Interaction Research and Applications (CHIRA) 2020
    Available from: 2020-11-06 Created: 2020-11-06 Last updated: 2022-07-01Bibliographically approved
    5. At the Centre of Coordination for Train Traffic: Activity Theory and Distributed Cognition in times of digitalisation
    Open this publication in new window or tab >>At the Centre of Coordination for Train Traffic: Activity Theory and Distributed Cognition in times of digitalisation
    (English)In: Article in journal (Refereed) Submitted
    Abstract [en]

    The field of computer supported cooperative work (CSCW) is growing extensively, addressing a wide range of coordinative and technological applications from several perspectives. In this paper, we analyse and describe the use of technology in work practices within train traffic control rooms as they unfold in these complex technology-dense environments. With a workplace study, we focus on how traffic controllers and information officers deal with situations involving delays and disruptions of the traffic flow. In particular, we describe how the workers keep the trains running as well as how the activities of traffic controllers and information officers are shaped by the conduct of others, whether they are located in the same space or not. Part of our empirical work is a detailed analysis of the coordinative practices and technology use that is enacted in this setting based on two theories often applied within CSCW: Distributed Cognition (DCog) and Activity Theory (AT). We have three purposes with this paper: 1) addressing to what extent the ongoing digitalisation impacts the technology usage and if there are any novel insights on work practices to CSCW, 2) contributing to the discussion on the future use of DCog and AT in workplace studies in the increasingly digitalised nature of control room work, and 3) stimulating future research into the impacts of digitalisation from the viewpoint of how the workers contribute to upholding the traffic flow and how it should shape future work within operational train traffic from a holistic perspective.

    Keywords
    Activity theory, Centre of coordination, Control room, Distributed Cognition, Operational train traffic, Railway, Theory, Traffic control
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-456583 (URN)
    Projects
    Socioteknisk systemdesign av framtidens tågtrafiksystem
    Available from: 2021-10-20 Created: 2021-10-20 Last updated: 2021-10-21
    6. Sensing the breakdown: Managing complexity at the railway
    Open this publication in new window or tab >>Sensing the breakdown: Managing complexity at the railway
    2023 (English)In: Culture and Organization, ISSN 1475-9551, E-ISSN 1477-2760Article in journal (Refereed) Epub ahead of print
    Abstract [en]

    This paper explores the complex and time-critical work practices within operational train traffic in Sweden by reporting on an incident causing an infrastructure breakdown and large traffic disruptions. Based on a workplace study approach, we report on how the control room workers – train traffic controllers and information officers – grasp, make sense of, and handle the consequences of the incident as it unfolds in realtime. We portray how the workers develop and acquire a sense of place in relation to the incident’s severity which is essential for successfully handling the situation. By introducing the ‘sense of place’ concept originally derived from the field of natural resources to the domain of operational train traffic, we provide a deepened understanding of the challenges characterising remote control work from a safety-critical socio-technical systems perspective. Finally, reflections on the application of the ‘sense of place’ concept, safety aspects and directions for future research are provided.

    Place, publisher, year, edition, pages
    Routledge, 2023
    Keywords
    Socio-technical systems, workplace studies, control room, work practices, railway, sense of place
    National Category
    Human Computer Interaction
    Research subject
    Human-Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-456580 (URN)10.1080/14759551.2023.2266857 (DOI)
    Projects
    Socioteknisk systemdesign av framtidens tågtrafiksystemTrafikverkets excellenssatsningMänniska och automation i framtida samverkan
    Funder
    Swedish Transport Administration, 2019/8562Swedish Transport Administration, 2020/11957Swedish Transport Administration, 2020/7162
    Available from: 2021-10-20 Created: 2021-10-20 Last updated: 2023-10-12
    Download full text (pdf)
    UUThesis_R-Cort-2021
    Download (jpg)
    presentationsbild
  • 16.
    Cort, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    ”We’re Doing This Together”: An in-Depth Analysis of the Teamwork between Train Traffic Controllers and Train Drivers2020In: Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications / [ed] Andreas Holzinger, Hugo Plácido Silva, Markus Helfert, and Larry Constantine, Portugal, 2020, p. 96-103Conference paper (Refereed)
    Abstract [en]

    Operational train traffic is executed by train drivers and traffic controllers operating as a tightly coupled team. Although separated in time and space, their work is intertwined to the degree that the realisation of the train traffic depends on successful coordination and collaboration between them. Prior rail research is mostly focused on either one of these two roles, which leaves the collaboration between them understudied. The controller-driver dyad is at the core of operational train traffic and their relationship is of major interest in creating and maintaining a safe and efficient train traffic system. With the use of observations and interviews, this study investigates and analyses the controller-driver dynamic, how they view each other and their collaboration. The findings highlight team spirit and trust within the relationship, and at the same time reveal an underlying relational distance that affects the relationship and their prerequisites for achieving a successful collaboration. Lack of insights into each other’s work and different priorities generate challenges, just as the implementation of new technology and its effects on information distribution. Findings are discussed in the context of obtaining a holistic perspective of operational train traffic, and the fundamental activities that lie at its core.

  • 17.
    Cort, Rebecca
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Lindblom, Jessica
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. University of Skövde, School of Informatics.
    At the Centre of Coordination for Train Traffic: Activity Theory and Distributed Cognition in times of digitalisationIn: Article in journal (Refereed)
    Abstract [en]

    The field of computer supported cooperative work (CSCW) is growing extensively, addressing a wide range of coordinative and technological applications from several perspectives. In this paper, we analyse and describe the use of technology in work practices within train traffic control rooms as they unfold in these complex technology-dense environments. With a workplace study, we focus on how traffic controllers and information officers deal with situations involving delays and disruptions of the traffic flow. In particular, we describe how the workers keep the trains running as well as how the activities of traffic controllers and information officers are shaped by the conduct of others, whether they are located in the same space or not. Part of our empirical work is a detailed analysis of the coordinative practices and technology use that is enacted in this setting based on two theories often applied within CSCW: Distributed Cognition (DCog) and Activity Theory (AT). We have three purposes with this paper: 1) addressing to what extent the ongoing digitalisation impacts the technology usage and if there are any novel insights on work practices to CSCW, 2) contributing to the discussion on the future use of DCog and AT in workplace studies in the increasingly digitalised nature of control room work, and 3) stimulating future research into the impacts of digitalisation from the viewpoint of how the workers contribute to upholding the traffic flow and how it should shape future work within operational train traffic from a holistic perspective.

  • 18.
    Cort, Rebecca
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lindblom, Jessica
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sensing the breakdown: Managing complexity at the railway2023In: Culture and Organization, ISSN 1475-9551, E-ISSN 1477-2760Article in journal (Refereed)
    Abstract [en]

    This paper explores the complex and time-critical work practices within operational train traffic in Sweden by reporting on an incident causing an infrastructure breakdown and large traffic disruptions. Based on a workplace study approach, we report on how the control room workers – train traffic controllers and information officers – grasp, make sense of, and handle the consequences of the incident as it unfolds in realtime. We portray how the workers develop and acquire a sense of place in relation to the incident’s severity which is essential for successfully handling the situation. By introducing the ‘sense of place’ concept originally derived from the field of natural resources to the domain of operational train traffic, we provide a deepened understanding of the challenges characterising remote control work from a safety-critical socio-technical systems perspective. Finally, reflections on the application of the ‘sense of place’ concept, safety aspects and directions for future research are provided.

    Download full text (pdf)
    fulltext
  • 19.
    Jansson, Anders A.
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Cort, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Assessment of openness as a dynamic team skill in order to counteract “free-riding”2020In: 2020 IEEE Frontiers in Education Conference (FIE), 2020Conference paper (Refereed)
    Abstract [en]

    Group work is frequently used in higher education to prepare students for their future work roles and to foster the development of interpersonal and social skills. Such skills may be of particular importance when solving complex problems, in study situations as well as in real life. However, students often report on problems in group work and teachers face difficulties in making fair assessments of the individuals’ contribution. This paper emphasizes the development of openness as an essential team skill for enabling successful group work, to counteract free-riding, and to facilitate teachers in making fair assessments. With the use of a questionnaire for peer assessments of team skills, we measured openness in 23 groups from two different courses—one with students who know each other well and one with students who just met. In a comparison of the two student groups, we conclude that students with a history of working together exhibited more openness, thus speaking in favor of group work running over a longer period of time. We consider the operationalization of the concept of openness as the main contribution here, in addition to the empirical result.

  • 20.
    Lindblom, Jessica
    et al.
    University of Skövde, School of Informatics.
    Andreasson, Rebecca
    University of Skövde, School of Informatics.
    Current Challenges for UX Evaluation of Human-Robot Interaction2016In: Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future / [ed] Christopher Schlick; Stefan Trzcieliński, Switzerland: Springer, 2016, p. 267-277Conference paper (Refereed)
    Abstract [en]

    The development of socially interactive robots is expected to have an increasing importance in everyday life for a growing number of people. For social robots to provide long-term added value to people’s lives, it is of major importance to stress the need for developing a positive user experience (UX). The human-centered view emphasizes various aspects including acceptance, usability,  and credibility, as they emerge in the interaction between humans and robots. In current human-robot interaction (HRI) research, UX is reckoned to be important, but is often taken for granted. However, a positive user experience does not appear by itself but has to be systematically designed and evaluated. In this paper, we focus on the role and relevance of UX in HRI and present three challenges related to the evaluation of UX in interaction with robots, addressing the need for interdisciplinary research in order to achieve long-term success of socially interactive robots.

  • 21. Lowe, Robert
    et al.
    Andreasson, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Alenljung, Beatrice
    Lund, Anja
    Billing, Erik
    Designing for a wearable affective interface for the NAO robot: A study of emotion conveyance by touch2018In: Multimodal Technologies and Interaction, ISSN 2414-4088, Vol. 2, no 1Article in journal (Refereed)
  • 22.
    Thorvald, Peter
    et al.
    University of Skövde, School of Engineering Science.
    Lindblom, Jessica
    University of Skövde, School of Informatics.
    Andreasson, Rebecca
    University of Skövde, School of Informatics.
    CLAM – A method for cognitive load assessment in manufacturing2017In: Advances in Manufacturing Technology XXXI / [ed] Gao, J., El Souri, M., Keates, S, Amsterdam, 2017, Vol. 6, no 1, p. 114-119Conference paper (Refereed)
    Abstract [en]

    The increasing complexity and demands of assembly operations in manufacturing has been shown to lead to increased cognitive load in assembly workers. Previous work has outlined the complexity of an assembly worker’s situation both in terms of difficulty and speed of work and there have been a few attempts at creating frameworks and methods for understanding the key aspects of what creates increased cognitive load. This paper presents a tool for assessing cognitive load in manufacturing, primarily assembly. The paper presents the method and an accompanying tool as well as some insights derived from this method development. The intended contribution of the work is to make a difference in reducing the cognitive load of assembly workers on the shop floor, thus focusing the development on applicability and usability of the tool in practice. 

  • 23.
    Thorvald, Peter
    et al.
    Högskolan i Skövde, Institutionen för ingenjörsvetenskap.
    Lindblom, Jessica
    Högskolan i Skövde, Institutionen för informationsteknologi.
    Andreasson, Rebecca
    Högskolan i Skövde, Institutionen för informationsteknologi.
    CLAM – A method for cognitive load assessment in manufacturing2017In: Advances in Manufacturing Technology XXXI / [ed] Gao, J., El Souri, M., Keates, S., Amsterdam: IOS Press , 2017, p. 114-119Conference paper (Refereed)
    Abstract [en]

    The increasing complexity and demands of assembly operations in manufacturing has been shown to lead to increased cognitive load in assembly workers. Previous work has outlined the complexity of an assembly worker’s situation both in terms of difficulty and speed of work and there have been a few attempts at creating frameworks and methods for understanding the key aspects of what creates increased cognitive load. This paper presents a tool for assessing cognitive load in manufacturing, primarily assembly. The paper presents the method and an accompanying tool as well as some insights derived from this method development. The intended contribution of the work is to make a difference in reducing the cognitive load of assembly workers on the shop floor, thus focusing the development on applicability and usability of the tool in practice. 

  • 24.
    Thorvald, Peter
    et al.
    University of Skövde, School of Engineering Science.
    Lindblom, Jessica
    University of Skövde, School of Informatics.
    Andreasson, Rebecca
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    On the development of a method for cognitive load assessment in manufacturing2019In: Robotics and Computer-Integrated Manufacturing, ISSN 0736-5845, E-ISSN 1879-2537, Vol. 59, p. 252-266Article in journal (Refereed)
    Abstract [en]

    The increasing complexity and demands of assembly operations in manufacturing has been shown to lead to increased cognitive load in assembly workers. Previous work has outlined the complexity of an assembly worker's situation both in terms of difficulty and speed of work and there have been a few attempts at creating frameworks and methods for understanding the key aspects of what creates increased cognitive load. This paper presents the development of an analytic method, denoted CLAM (Cognitive Load Assessment for Manufacturing), and a tool for assessing cognitive load in manufacturing, primarily assembly. It outlines the journey of the development as well as discusses and problematizes relevant meta-methodological issues paired with method development. The intended contribution of the work is to make a difference in reducing the cognitive load of assembly workers on the shop floor, thus focusing the development on applicability and usability of the tool in practice. With this purpose in mind, focus of the method development has been on the practitioners, i.e. the method should not require any expert knowledge to be applied. The CLAM method and accompanying documentation such as a handbook containing instructions towards using the method and interpreting the results, is available in an online tool.

1 - 24 of 24
CiteExportLink to result list
Permanent link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf