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  • 1.
    Golay, Diane
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    An invisible burden: An experience-based approach to nurses' daily work life with healthcare information technology2019Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Information and Communication Technology (ICT) has been an increasingly pervasive component of most workplaces throughout the past half century. In healthcare, the turn to the digital has resulted into the broad implementation of Healthcare Information Technology (HIT). The impacts of ICT on work life have been investigated predominantly through surveys, although some researchers have advocated for the use of a qualitative, experience-based approach. Meanwhile, the existing body of research on the impacts of HIT on clinicians has painted a mixed picture of digitalization. Despite some clear benefits, HIT has indeed been found to have unexpected, unintended adverse consequences for hospital staff. Typical issues include loss in efficiency, extra effort to carry out routine tasks, and the creation of new, HIT-induced work activities. Simultaneously, research outside of the healthcare domain has shown that ICT could require extra effort from some users in order for the sociotechnical system to function properly – extra work often invisible to developers.

    Based on observation, interview and focus group data collected at a large Swedish hospital, this thesis set out to investigate the impact of HIT on hospital nurses from an experience-based perspective, resulting in four main contributions. First, a method supporting experience-based data analysis, the HolisticUX method, is introduced. Second, 13 forms of HIT-induced additional tasks in nurses' workload are identified, five of which are not acknowledged in previous research. Third, task avoidance is identified as a consequence of nurses' increased workload, negatively affecting patient safety, care quality and nurses' professional satisfaction. Finally, four factors are argued to contribute to a suggested invisibility of the HIT-induced time burden in nurses' work life to management and developers: 1) lack of a holistic perspective, 2) the hidden cost of a single click, 3) the invisibility of nursing work, and 4) visible data, invisible work.

    List of papers
    1. The impact of information and communication technology on work, workers, and the psychosocial work context: Research trends from 2000–2017
    Open this publication in new window or tab >>The impact of information and communication technology on work, workers, and the psychosocial work context: Research trends from 2000–2017
    2019 (English)In: Article in journal (Other academic) Submitted
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-381428 (URN)
    Available from: 2019-04-09 Created: 2019-04-09 Last updated: 2019-04-09Bibliographically approved
    2. Analyzing work-related technology use from a UX perspective: the holisticUX method
    Open this publication in new window or tab >>Analyzing work-related technology use from a UX perspective: the holisticUX method
    2018 (English)In: Proc. 10th Nordic Conference on Human-Computer Interaction, New York: ACM Press, 2018, p. 711-715Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    New York: ACM Press, 2018
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-363980 (URN)10.1145/3240167.3240244 (DOI)000455775700067 ()978-1-4503-6437-9 (ISBN)
    Conference
    NordiCHI 2018, September 29 – October 3, Oslo, Norway
    Funder
    Forte, Swedish Research Council for Health, Working Life and Welfare, 2016-07153
    Available from: 2018-09-29 Created: 2018-10-22 Last updated: 2019-04-09Bibliographically approved
    3. More work, same hours: Invisible HIT-induced tasks in nurses' everyday work
    Open this publication in new window or tab >>More work, same hours: Invisible HIT-induced tasks in nurses' everyday work
    2019 (English)In: Article in journal (Other academic) Submitted
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-381431 (URN)
    Available from: 2019-04-09 Created: 2019-04-09 Last updated: 2019-04-09Bibliographically approved
  • 2.
    Golay, Diane
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Analyzing work-related technology use from a UX perspective: the holisticUX method2018In: Proc. 10th Nordic Conference on Human-Computer Interaction, New York: ACM Press, 2018, p. 711-715Conference paper (Refereed)
  • 3.
    Golay, Diane
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    More work, same hours: Invisible HIT-induced tasks in nurses' everyday work2019In: Article in journal (Other academic)
  • 4.
    Golay, Diane
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Löscher, Ida
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    The impact of information and communication technology on work, workers, and the psychosocial work context: Research trends from 2000–20172019In: Article in journal (Other academic)
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