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  • 1.
    Aakhus, Mark
    et al.
    Rutgers University.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Lennmyr, Fredrik
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Surgical Sciences, Anaesthesiology and Intensive Care.
    Digital Innovation as Design of Digital Practice: Doctors as Designers in Healthcare2018In: Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS), 2018, p. 4594-4601Conference paper (Refereed)
    Abstract [en]

    Medical professionals are increasingly assuming the role of maker and creator. At the same time, digital innovations, as part of evolving information infrastructures, are becoming increasingly prevalent in healthcare. In this paper, we adopt a Schönian approach to understand how a medical professional, who is not an IS designer by trade, engages in the design of digital practice - turning what may appear as a failed digital innovation effort into a successful design of digital practice. Our inquiry suggests three pragmatic principles that call for further investigation: (a) professionals can make a significant contribution to design work by inventing means for fact-based, reflective engagement with the situation; (b) the reorganization of work practice involves organizational design, information system design, and communication design; and (c) developing design as digital practice entails the development of fact-based design practice and must engage practical theories.

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  • 2. Aakhus, Mark
    et al.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Lyytinen, Kalle
    Te’eni, Dov
    Symbolic Action Research in Information Systems: Introduction to the Special Issue2014In: Management Information Systems Quarterly, ISSN 0276-7783, E-ISSN 2162-9730, Vol. 38, no 4, p. 1187-1200Article in journal (Other academic)
    Abstract [en]

    This special issue introduction explores the need to study information systems as symbolic action systems, defines broadly the research domain and related assumptions, notes the origins of this perspective, articulates its key lines of study, and discusses the state of the field in light of published research. The essay also positions the three papers of the special issue in the broader Information Systems (IS) discourse and notes their specific contribution in bridging so far unconnected streams of research and expanding research methods amenable to symbolic action research. This introductory essay furthermore observes some unique challenges in pulling together the special issue that invited the editors to combat against the tendency to approach communicative processes associated with information systems as primarily psychological processes. In closing we note several lines of inquiry that can strengthen future studies of symbolic action including better design theories, more flexible and open use of methods, and attentive use of rich traditions that inform symbolic action research in IS.

  • 3.
    Bengtsson, Fredrik
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Information technology as a change actant in sustainability innovation: Insights from Uppsala2011In: Journal of strategic information systems, ISSN 0963-8687, E-ISSN 1873-1198, Vol. 20, no 1, p. 96-112Article in journal (Refereed)
    Abstract [en]

    This study investigates the effects of a sustainability initiative in a Swedish municipality viewed through the lens of actor network theory. The focus is on the consequences of committing to the implementation of a reporting and analysis system for IT-supported sustainability. This commitment involves several actor networks, both internal and external to the municipality. The study shows that, to implement successfully a sustainability initiative, a thorough understanding of organizational routines and standards is required to enrol the affected stakeholders. Information systems can play a central role as tools for improving sustainability indicators and routines, thereby constituting important change actants.

  • 4.
    Bengtsson, Fredrik
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Sustaining Sustainability: Investigating the Long-Term Effects of a Sustainability Initiative2016In: Nordic Contributions in IS Research: 7th Scandinavian Conference on Information Systems, SCIS 2016 and IFIP8.6 2016, Ljungskile, Sweden, August 7-10, 2016, Proceedings / [ed] Lundh Snis, Ulrika, Switzerland: Springer International Publishing , 2016, p. 86-99Chapter in book (Refereed)
    Abstract [en]

    This study investigates to what extent holistic sustainability values persist when a sustainability innovation initiative is transformed to standard mode of operation in a Swedish municipality through the lens of actor-network theory. The focus is on the effect of change in sustainability routines, inscribed in IT systems, when governance shifts from a dedicated initiative management to regular management. This longitudinal study shows that information systems can play a central role to enrol stakeholders in sustainable practices, but that sustainability outcomes are closely related to the view of sustainability inscribed in routines and supportive IT systems.

  • 5.
    Conchúir, Eoin
    et al.
    University of Limerick.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Holmström Olsson, Helena
    IT-universitetet i Göteborg.
    Fitzgerald, Brian
    Global software development: Where are the benefits?2009In: Communications of the ACM, ISSN 0001-0782, E-ISSN 1557-7317, Vol. 52, no 8, p. 127-131Article in journal (Refereed)
  • 6.
    Ejnefjäll, Thomas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    On Usefulness in Mandatory Healthcare Settings2016In: DIGIT 2016 PROCEEDINGS, Association for Information Systems , 2016Conference paper (Refereed)
    Abstract [en]

    This paper explores usefulness in mandatory healthcare settings. Building on previous research and interviews with all categories of users of a Patient Data Management System (PDMS) designed to replace all paper documentation in an intensive care unit we suggest that it might be appropriate if questionnaire items concerning usefulness (a) not only measures benefits for the individual person and (b) are contextualized which would make it easier for staff to relate to the items.

  • 7.
    Ejnefjäll, Thomas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Hedrén, Andreas
    WORKAROUNDS IN INFORMATION SYSTEMS RESEARCH: A FIVE-YEAR UPDATE2023In: ECIS 2023 Proceedings, 2023Conference paper (Refereed)
    Abstract [en]

    This paper complements an earlier (2019) literature review on workarounds in information systems research by including research that has influenced or been published in core IS outlets during the last five years (2018–2022). Our study captures research that strengthened, widened, and challenged theoretical insights from the previous review. It also provides additional insights and develops seven themes of theoretical insight. The 31 new papers and our updated analysis are most evident in the three themes: Workarounds and power, Temporality of workarounds, and Managing workarounds. We also found additional studies using the term ‘workaround’ differently to the extent that they have not applied the term to the same empirical phenomena, which questions the validity of some theoretical claims. We also found significantly more studies that used quantitative data-collection methods than the previous review.

  • 8.
    Ejnefjäll, Thomas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Conceptualizing Workarounds: Meanings and Manifestations in Information Systems Research2019In: Communications of the Association for Information Systems, ISSN 1529-3181, E-ISSN 1529-3181, Vol. 45, p. 340-363Article in journal (Refereed)
    Abstract [en]

    We reviewed papers in core IS outlets that defined the term workaround or presented an example of a workaround. In the analysis, we used Ogden and Richard's triangle of reference as a theoretical framework to analyze the relationship between 1) the term workaround; 2) theories, definitions, and use of the term; and 3) their empirical basis and empirical workaround behavior that the papers describe. First, we summarize the existing theoretical insights regarding workarounds and investigate their validity. Second, we show that studies have defined and used the term workaround differently to the extent that they have not always applied it to the same empirical phenomena, which raises questions about some theoretical insights' validity. Third, we suggest a definition for workarounds that we inductively derived from empirical accounts of workaround behavior and, therefore, that adequately describes how researchers commonly use the term and makes it possible to distinguish workarounds from other similar phenomena.

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  • 9.
    Eriksson Lundström, Jenny
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Wiberg, MikaelUppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.Hrastinski, StefanUppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.Edenius, MatsUppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.Ågerfalk, Pär J.Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Managing Open Innovation Technologies2012Collection (editor) (Refereed)
  • 10.
    Eriksson, Owen
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Henderson-Sellers, Brian
    Ågerfalk, Pär J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ontological and linguistic metamodelling revisited: A language use approach2013In: Information and Software Technology, ISSN 0950-5849, E-ISSN 1873-6025, Vol. 55, no 12, p. 2099-2124Article in journal (Refereed)
    Abstract [en]

    Context: Although metamodelling is generally accepted as important for our understanding of software and systems development, arguments about the validity and utility of ontological versus linguistic metamodelling continue. Objective: The paper examines the traditional, metamodel-focused construction of modelling languages in the context of language use, and particularly speech act theory. These concepts are then applied to the problems introduced by the "Orthogonal Classification Architecture" that is often called the ontological/linguistic paradox. The aim of the paper is to show how it is possible to overcome these problems. Method: The paper adopts a conceptual-analytical approach by revisiting the published arguments and developing an alternative metamodelling architecture based on language use. Results: The analysis shows that when we apply a language use perspective of meaning to traditional modelling concepts, a number of incongruities and misconceptions in the traditional approaches are revealed - issues that are not evident in previous work based primarily on set theory. Clearly differentiating between the extensional and intensional aspects of class concepts (as sets) and also between objects (in the social world) and things (in the physical world) allows for a deeper understanding to be gained of the relationship between the ontological and linguistic views promulgated in the modelling world. Conclusions: We propose that a viewpoint that integrates language use ideas into traditional modelling (and metamodelling) is vital, and stress that meaning is not inherent in the physical world; meaning, and thus socially valid objects, are constructed by use of language, which may or may not establish a one-to-one correspondence relationship between objects and physical things. 

  • 11.
    Eriksson, Owen
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Rethinking the Meaning of Identifiers in Information Infrastructures2010In: Journal of the Association for Information Systems, E-ISSN 1536-9323, Vol. 11, no 8, p. 433-454Article in journal (Refereed)
    Abstract [en]

    Identifiers — such as personal identification numbers, student numbers, and license numbers — are used for identifying individual objects and constitute an important part of the information infrastructures of organizations and society. The design, choice, assignment, withdrawal, and replacement of identifiers are significant economic and political issues with more profound consequences than are perhaps commonly perceived. Use of identifiers can result in significant costs because they may include descriptive information, because an inappropriate identifier may be chosen for the object in question, or because there may be a lack of institutional control of the identifier. The objective of this paper is to elaborate on these problems by explaining the identifier construct from a technical, institutional, ontological, and information infrastructural perspective. Based on this understanding, we provide guidelines for how identifiers should be designed, chosen, replaced, and controlled. Accordingly, we address the practical need for improved design principles relating to the increasingly important infrastructural character of computerized information systems that stems from the importance of appropriate identifiers for information infrastructures and society as a whole. In order to understand the role, function, and meaning of identifiers, it is important to acknowledge that the identifier is fundamentally a linguistic construct used when referring to socially constructed institutional objects. Institutional objects are symbolic entities that represent institutional and brute facts, which are the results of human actions.

  • 12.
    Eriksson, Owen
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär J
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Speaking things into existence: Ontological foundations of identity representation and management2022In: Information Systems Journal, ISSN 1350-1917, E-ISSN 1365-2575, Vol. 32, no 1, p. 33-60Article in journal (Refereed)
    Abstract [en]

    Conceptual models capture knowledge about domains of reality. Therefore, conceptual models and their modelling constructs should be based on theories about the world—that is, they should be grounded in ontology. Identity is fundamental to ontology and conceptual modelling because it addresses the very existence of objects and conceptual systems in general. Classification involves grouping objects that share similarities and delineating them from objects that fall under other concepts (qualitative identity). However, among objects that fall under the same concept, we must also distinguish between individual objects (individual identity). In this paper, we analyze the ontological question of identity, focusing specifically on institutional identity, which is the identity of socially constructed institutional objects. An institutional entity is a language construct that is ‘spoken into existence’. We elaborate on how institutional identity changes how we understand conceptual modelling and the models produced. We show that different models result if we base modelling on a property-based conception of identity compared to an institutional one. We use the Bunge-Wand-Weber principles, which embrace a property-based view of identity, as an anchor to the existing literature to point out how this type of ontology sidesteps identity in general and institutional identity in particular. We contribute theoretically by providing the first in-depth ontological analysis of what the notion of institutional identity can bring to conceptual modelling. We also contribute a solid ontological grounding of identity management and the identity of things in digital infrastructures.

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  • 13.
    Goldkuhl, Göran
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media. Linköping Univ, Dept Management & Engn, Linköping, Sweden.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Sjöström, Jonas
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    A Design Science Approach to Information Systems Education2017In: Designing The Digital Transformation, Desrist 2017 / [ed] Maedche, A., vom Brocke J. & Hevner, A., Springer, 2017, Vol. 10243, p. 383-397Conference paper (Refereed)
    Abstract [en]

    Information systems (IS) education is concerned with design and management of information systems. To be prepared to work as an IS practitioner, there is a need for training in design issues during education. This paper investigates what a design science approach would imply for IS education. Such an IS education approach is elaborated and synthesized in eight principles: (1) Exploit resonance between IS research and IS development, (2) conduct theory-informed design-exercises, (3) conduct practice-inspired design-exercises, (4) alternate between the concrete and the abstract, (5) reflect based on experiences for own design-theoretical synthesis, (6) evaluate design processes and design products, (7) archive design reflections in a knowledge diary, (8) compile design artifacts into a portfolio. One key characteristic of design science (DS) is the integration of research and design. A DS approach to IS education means an integration of design and learning. This education approach is theoretically grounded in IS design science literature and also broader in literature of design inquiry (Dewey), experiential learning theory (Kolb) and education of the reflective practitioner (Schön).

  • 14.
    Henderson-Sellers, Brian
    et al.
    Univ Technol Sydney, Sch Software, Broadway, NSW, Australia.
    Gonzalez-Perez, Cesar
    CSIC, Inst Heritage Sci Incipit, Santiago De Compostela, Spain.
    Eriksson, Owen
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Walkerden, Greg
    Macquarie Univ, Dept Geog & Planning, Sydney, NSW, Australia.
    Software Modelling Languages: A Wish List2015In: Proceedings of the Seventh International Workshop on Modeling in Software Engineering / [ed] Gray, J., Chechik, M., Kulkarni, V., Paige, R., IEEE Press, 2015, p. 72-77Conference paper (Refereed)
    Abstract [en]

    Contemporary software engineering modelling tends to rely on general-purpose languages, such as the Unified Modeling Language. However, such languages are practice-based and seldom underpinned with a solid theory – be it mathematical, ontological or concomitant with language use. The future of software modelling deserves research to evaluate whether a language base that is compatible with these various elements as well as being philosophically coherent offers practical advantages to software developers.

  • 15.
    Henderson-Sellers, Brian
    et al.
    University of Technology, Sydney, Australia.
    Ralyté, Jolita
    University of Geneva, Carouge, Switzerland.
    Ågerfalk, Pär J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Rossi, Matti
    Aalto University, Aalto, Finland.
    Situational Method Engineering2014Book (Other academic)
    Abstract [en]

    While previously available methodologies for software – like those published in the early days of object technology – claimed to be appropriate for every conceivable project, situational method engineering (SME) acknowledges that most projects typically have individual characteristics and situations. Thus, finding the most effective methodology for a particular project needs specific tailoring to that situation. Such a tailored software development methodology needs to take into account all the bits and pieces needed for an organization to develop software, including the software process, the input and output work products, the people involved, the languages used to describe requirements, design, code, and eventually also measures of success or failure.

    The authors have structured the book into three parts. Part I deals with all the basic concepts, terminology and overall ideas underpinning situational method engineering. As a summary of this part, they present a formal meta-model that enables readers to create their own quality methods and supporting tools. In Part II, they explain how to implement SME in practice, i.e., how to find method components and put them together and how to evaluate the resulting method. For illustration, they also include several industry case studies of customized or constructed processes, highlighting the impact that high-quality engineered methods can have on the success of an industrial software development. Finally, Part III summarizes some of the more recent and forward-looking ideas.

    This book presents the first summary of the state of the art for SME. For academics, it provides a comprehensive conceptual framework and discusses new research areas. For lecturers, thanks to its step-by-step explanations from basics to the customization and quality assessment of constructed methods, it serves as a solid basis for comprehensive courses on the topic. For industry methodologists, it offers a reference guide on features and technologies to consider when developing in-house software development methods or customising and adopting off-the-shelf ones.

  • 16.
    Holmström Olsson, Helena
    et al.
    DSV.
    Ò Conchúir, Eoin
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Information Science.
    Fitzgerald, Brian
    Two-Stage Offshoring: An Investigation of the Irish Bridge2008In: Management Information Systems Quarterly, ISSN 0276-7783, E-ISSN 2162-9730, Vol. 32, no 2, p. 257-279Article in journal (Refereed)
    Abstract [en]

    This paper investigates two-stage offshoring as experienced by the Irish sites of two large global companies, headquartered in the United States, with significant software development operations. As part of these companies, the Irish sites act as a bridge in their offshoring arrangements: While the United States sites offshore work to Ireland, the Irish sites offshore work further to India and, hence, have experience of being both customer and vendor in two-stage offshore sourcing relationships. Using a framework derived from relational exchange theory (RET), we conducted multiple case study research to investigate and develop an initial theoretical model of the implementation of this two-stage offshoring bridge model. Our study shows that while both companies act as bridges in two-stage offshoring arrangements, their approaches differ in relation to (1) team integration, (2) organizational level implementation, and (3) site hierarchy. Although, there are opportunities afforded by the bridge model at present, the extent to which these opportunities will be viable into the future is open to question. As revealed in our study, temporal location seems to favor a bridge location such as Ireland, certainly with United States–Asian partners. However, location alone will not be enough to maintain position in future two-stage offshoring arrangements. Furthermore, our research supports the view that offshoring tends to progress through a staged sequence of progressively lower cost destinations. Such a development suggests that two-stage offshoring, as described in this paper, will eventually become what we would term multi-stage offshoring.

  • 17. Karlsson, Fredrik
    et al.
    Ågerfalk, Par J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    MC Sandbox: Devising a tool for method-user-centered method configuration2012In: Information and Software Technology, ISSN 0950-5849, E-ISSN 1873-6025, Vol. 54, no 5, p. 501-516Article in journal (Refereed)
    Abstract [en]

    Context: Method engineering approaches are often based on the assumption that method users are able to explicitly express their situational method requirements. Similar to systems requirements, method requirements are often vague and hard to explicate. In this paper we address the issue of involving method users early in method configuration. This is done through borrowing ideas from user-centered design and prototyping, and implementing them on the method engineering layer. Objective: We design a computerized tool, MC Sandbox, to capture method requirements through the use of method-user-centered method configuration, hence bridging the gap between systems developers’ and method engineers’ understanding of and expectations on a situational method. Method: The research method adopted can be characterized as multi-grounded action research. Our implementation of multi-grounded action research follows the traditional ‘canonical’ action research method, which has cycles of diagnosing, action planning, action taking, evaluating, and specifying learning. The research project comprised three such action research cycles where 10 action cases were performed. Results: MC Sandbox has proven useful in eliciting and negotiating method requirements in a continuously ongoing dialog between the method users and the method engineers during configuration workshops. The results also show that the method engineer role rotated among the systems developers and that they were indeed committed to the negotiated methods during the systems development projects. Conclusion: It is possible for method users to actively participate and construct suitable situational methods if they are provided with appropriate high-level modelling concepts, such as method components, configuration packages and configuration templates. This way, the project members’ understanding of the current development practice develops incrementally, both in terms of understanding the needs and available method support. In addition, both method requirements and commitments are made explicit, which are important aspects when working with method configuration from a collaboration point of view.

  • 18.
    Karlsson, Fredrik
    et al.
    Örebro universitet.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Exploring agile values in method configuration2009In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 18, no 4, p. 300-316Article in journal (Refereed)
    Abstract [en]

    The Method for Method Configuration (MMC) has been proposed as a method engineering approach to tailoring information systems development methods. This meta-method has been used on a variety of methods, but none of these studies have focused on the ability to manage method tailoring with the intention to promote specific values and goals, such as agile ones. This paper explores how MMC has been used during three software development projects to manage method tailoring with the intention to promote agile goals and values. Through content examples of method configurations we have shown that it is possible to use MMC and its conceptual framework on eXtreme Programming and we report on lessons learned with regard to maintaining coherency with the overall goals of the original method.

  • 19.
    Karlsson, Fredrik
    et al.
    Örebro universitet.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Method Configuration: The eXtreme Programming Case2008In: Agile processes in software engineering and eXtreme programming: 9th international conference, XP 2008, Limerick, Ireland, June 10-14, 2008 : proceedings / [ed] Pekka Abrahamsson ... [et al.], Berlin: Springer , 2008, p. 32-41Conference paper (Refereed)
    Abstract [en]

    The Method for Method Configuration (MMC) has been proposed as a method engineering approach to tailoring software development methods. This paper evaluates MMC during three software development projects where it was used to tailor eXtreme Programming (XP). The study has been justified by the need to complement earlier evaluations of MMC and providing more conclusive tests to determine the effectiveness of the meta-method in practice. Also, since MMC originates from the plan-based method community, no tests have so far been made on agile methods. Many method engineering concepts have similar roots and it is of interest to evaluate their applicability also in the agile context. We report on the migration results together with lessons learned.

  • 20. Karlsson, Fredrik
    et al.
    Ågerfalk, Pär
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science.
    Multi-Grounded Action Research in Method Engineering: The MMC Case2007In: Proceedings of IFIP WG8.1 Working Conference on Situational Method Engineering: Fundamentals and Experiences, 2007, p. 19-32Conference paper (Refereed)
    Abstract [en]

    There appears to be two schools of information systems development methods research that largely pursue their own agendas without many cross-references. On the one hand there is the method engineering research and on the other hand there is the method-in-action research. There seems to be much to be gained from integrating these two schools, developing knowledge that both has the formality (rigor) and reflects its enactment in practice. To achieve this, the research approach adopted has to embrace this duality. In this paper we explore how Multi-Grounded Action Research (MGAR) can contribute to achieving this aim. MGAR has been used in the development of a Method for Method Configuration, a research product that integrates the strengths of both schools.

  • 21.
    Karlsson, Fredrik
    et al.
    Örebro universitet.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Towards Structured Flexibility in Information Systems Development: Devising a Method for Method Configuration2009In: Journal of Database Management, ISSN 1063-8016, E-ISSN 1533-8010, Vol. 20, no 3, p. 51-75Article in journal (Refereed)
    Abstract [en]

    Method configuration is a specific type of Method Engineering (ME) that takes an existing organization-wide Information Systems Development Method (ISDM) as its point of departure. Existing assembly-based ME approaches are not well suited to this task. As an alternative, this article suggests a metamethod approach to tailoring organization-wide ISDMs. We refer to this approach as the Method for Method Configuration (MMC). MMC takes into account the need to combine structure, which is one reason for choosing an organization-wide ISDM in the first place, with flexibility, which is essential for making the chosen ISDM fit actual projects. The metamethod is built using a three-layered reuse model comprising method components, configuration packages, and configuration templates. These concepts are combined efficiently to produce a situational method and thereby to facilitate the work of method engineers.

  • 22. Keller, Christina
    et al.
    Wiberg, MikaelUppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.Ågerfalk, Par J.Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.Eriksson Lundström, Jenny S. Z.Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Nordic Contributions in IS Research: Third Scandinavian Conference on Information Systems, SCIS 2012, Sigtuna, Sweden, August 2012, Proceedings2012Conference proceedings (editor) (Refereed)
  • 23. Lane, Michael
    et al.
    Fitzgerald, Brian
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Identifying Lean Software Development Values2012In: Proceedings of the 20th European Conference on Information Systems (ECIS 2012), Barcelona, Spain, June 10–13, 2012., Association for Information Systems, 2012Conference paper (Refereed)
    Abstract [en]

    Agile software development (ASD) has emerged as a practice-led initiative which offers great promise in improving software productivity. However some confusion exists as to its relationship with Lean Software Development (LSD). Some treat LSD as more or less synonymous with ASD whereas others view LSD as a different concept. The definition and positioning of LSD relative to ASD is important as it gets to the heart of software development as craft versus science debate. The purpose of this paper is to identify core LSD values that 'define' LSD much as the agile manifesto values unified and defined so-called "lightweight methods" for ASD. We posit that LSD is more management philosophy than method and illuminate this through a genealogical analysis of the origins of LSD. We identify principles from various sources on the application of lean thinking in different domains. Synthesizing these principles we derive a candidate set of lean values that characterise LSD. Although immediately valuable to practitioners seeking to apply lean values in agile projects, future research will use this value-set to assess elements of "lean thinking" in the practices and principles of various agile methods so as to facilitate optimal applicability of these methods in a lean context.

  • 24. Lane, Michael
    et al.
    Fitzgerald, Brian
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    The Influence of New Product Development on Scrum Practices2012In: Researching Agile Development of Information Systems (RAISE 2012), 2012Conference paper (Refereed)
    Abstract [en]

    One of the most widely used Agile software development (ASD) methods is Scrum. The underlying inspiration for Scrum came from an examination of new product development (NPD). This work proposes that the combination of six management characteristics results in very positive and effective product development: built-in instability, self-organizing project teams, overlapping development phases, "multi-learning", subtle control and organizational transfer of learning (Takeuchi et al. 1986). This paper reports on one strand of an overall research study investigating the motivations for adoption of Scrum. The strand in question focuses on the identification of the particular Scrum practices that relate to NPD characteristics.

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    fulltext
  • 25.
    Lane, Michael
    et al.
    University of Limerick.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Informationssystem.
    Experiences in Global Software Development: A Framework-based Analysis of Distributed Product Development Projects2009In: Fourth IEEE International Conference on Global Software Engineering, Limerick, 13-16 July, 2009, Los Alamitos, CA: IEEE Computer Society , 2009, p. 244-248Conference paper (Refereed)
    Abstract [en]

    Many authors have reported on various challenges and benefits encountered by teams engaged in global software development (GSD). Previous research has proposed a framework to structure these challenges and benefits within dimensions of distance and process. In this paper, the framework was used as an analytic device to investigate various projects performed by distributed teams in order to explore further the mechanisms used in industry both to overcome obstacles posed by distance and process challenges and also to exploit potential benefits enabled by global software development.

  • 26.
    Lane, Michael
    et al.
    University of Limerick.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    On the Suitability of Particular Software Development Roles to Global Software Development2008In: Proceedings of the The 3rd International Conference on Global Software Engineering. ICGSE 2008. Bangalore, 17-20 Aug. 2008., 2008, p. 3-12Conference paper (Refereed)
    Abstract [en]

    Global software development surfaces various challenges and benefits that are not always present in co-located teams. The purpose of this paper is to explore a set of propositions that address the suitability of four different software development roles to Global software development (GSD). A qualitative research approach was applied to collaborations undertaken between remote counterparts playing the same development role in various GSD projects. Specific development roles were considered: business analyst, designer, developer and development-support. A framework that details the benefits and challenges of GSD was used as a basis for this research. Suitability of a role to GSD is based upon the balance of challenges and benefits discovered in that role's case. Finally, opportunities for future research are presented.

  • 27.
    Larsson, Anders Olof
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Right on track?: Corporate twitter use under pressure2011Conference paper (Refereed)
    Abstract [en]

    Since its launch in 2006, Twitter use has evolved and is increasingly being adopted in a variety of contexts. One such area of use is business, where companies have tried to establish practices and guidelines for company and employee ”tweeting”. This paper presents a study on Twitter use by SJ, the national Swedish train operator. The aim of the study is to investigate how SJ (known on Twitter under the handle @SJ_AB) made use of the platform at hand to communicate with customers during the tumultuous Christmas season of 2010. Specifically, the paper features analysis of an extensive data set containing approximatley 2000 tweets tagged as relevant to the study and archived during the winter of 2010/11 using the TwapperKeeper application. By reporting findings on Twitter use during the height of what is perhaps the busiest holiday season, which also featured severe weather conditions, the paper provides unique insights into the practice of Twitter use in a corporate context. Moreover, by utilizing social network analyses of a large dataset archived utilizing state-of-the-art online applications, the study contributes to the development of scientific methods to handle large-scale online empirics.

  • 28. Larsson, Anders Olof
    et al.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Snowing, freezing... tweeting?: Organizational Twitter use during crisis2013In: First Monday, E-ISSN 1396-0466, Vol. 18, no 6Article in journal (Refereed)
    Abstract [en]

    This paper presents a study on Twitter use by SJ, the national Swedish train operator. The aim of the study is to investigate how SJ (known on Twitter under the handle @SJ_AB) made use of the platform at hand to communicate with customers during the tumultuous Christmas season of 2010. The paper features an analysis of an extensive data set containing 3,394 tweets tagged as relevant and archived during the winter of 2010/11. Findings show that while SJ are indeed utilizing Twitter to communicate with their customers, the discerned communicative patterns are mostly pertaining to what is described as an “office hour”–approach — making use of the Twitter platform in a way that largely conforms to established routines of organizational communication.

  • 29. Lings, Brian
    et al.
    Lundell, Björn
    Ågerfalk, Pär
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science.
    Fitzgerald, Brian
    A reference model for successful Distributed Development of Software Systems2007In: Proceedings of the 2nd IEEE International Conference on Global Software Engineering, 2007, p. 130-139Conference paper (Refereed)
    Abstract [en]

    Distributed Development (DD) of Software Systems is an issue of increasing significance for organisations today, all the more so given the current trend towards globalisation. In this paper we present a reference model which can be used as a reference point for any company wishing to review their own DD scenario. This is particularised in two forms, one as an exemplar model for a global (GSD) development scenario and one as a particularisation of this for intra-national DD scenarios. By drawing from eight case-studies on DD, we present ten general strategies for successful DD together with our reference model which characterises an ideal DD situation.

  • 30.
    Premanandan, Shweta
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ahmad, Awais
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Designing a Persuasive E-Coaching Application for Informal Caregivers2023In: Caring is Sharing: Exploiting the Value in Data for Health and Innovation / [ed] Maria Hägglund; Madeleine Blusi; Stefano Bonacina; Lina Nilsson; Inge Cort Madsen; Sylvia Pelayo; Anne Moen; Arriel Benis; Lars Lindsköld; Parisis Gallos, IOS Press, 2023, , p. 5p. 922-926Conference paper (Refereed)
    Abstract [en]

    Being an informal caregiver is not easy, and might cause physical and psychosocial burden, especially in the long run. However, the formal health care system has little support for informal caregivers who experience abandonment and lack information. Mobile health can potentially be an efficient and cost-effective way of supporting informal caregivers. However, research has shown that mHealth systems often have problems with usability, and people do not use the systems for more than a short period. Therefore, this paper explores the design of an mHealth app using Persuasive Design, an established design framework. This paper presents the design of the first version of the e-coaching application using the persuasive design framework and unmet needs of informal caregivers from the literature. This prototype version will be updated based on interview data from informal caregivers in Sweden.

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    fulltext
  • 31.
    Premanandan, Shweta
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ahmad, Awais
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Dolezel, Michal
    Department of Information Technologies, Faculty of Informatics and Statistics, Prague University of Economics and Business, Prague, Czech Republic.
    van Gemert-Pijnen, Lisette
    Department of Psychology, Health, and Technology, Faculty of Behavioral, Management and Social Sciences, University of Twente, Enschede, Netherlands.
    Designing a Mobile e-Coaching App for Immigrant Informal Caregivers: Qualitative Study Using the Persuasive System Design Model2023In: JMIR mhealth and uhealth, E-ISSN 2291-5222, Vol. 11, article id e50038Article in journal (Refereed)
    Abstract [en]

    Background: Informal caregivers are vital in caring for their family and friends at home who may have illnesses or disabilities. In particular, the demands for caregiving can be even more challenging for those with limited resources, support systems, and language barriers, such as immigrant informal caregivers. They face complex challenges in providing care for their relatives. These challenges can be related to sociocultural diversity, language barriers, and health care system navigation. Acknowledging the global context of the increasing number of immigrants is essential in designing inclusive mobile health apps.

    Objective: This study aims to investigate the needs of immigrant informal caregivers in Sweden and discuss the application of the Persuasive System Design Model (PSDM) to develop an e-coaching prototype. By addressing the unique challenges faced by immigrant informal caregivers, this study will contribute to the development of more effective and inclusive mobile health apps.

    Methods: The participants were considered immigrants and included in the study if they and their parents were born outside of Sweden. Through various channels, such as the National Association of Relatives, rehabilitation departments at municipalities, and immigrant groups, we recruited 13 immigrant informal caregivers. These immigrant informal caregivers were primarily women aged 18 to 40 years. Most participants belonged to the Middle Eastern region whereas some were from North Africa. However, all of them spoke Arabic. We used semistructured interviews to gather data from the participants in Arabic, which were translated into English. Data were analyzed using thematic analysis and discussed in relation to the extended PSDM. The needs of the caregivers were compared with the description of persuasive design principles, and a design principle was chosen based on the match. The PSDM was extended if the need description did not match any principles. Several brainstorming and prototyping sessions were conducted to design the mobile e-coaching app.

    Results: Immigrant informal caregivers have various needs in their caregiving role. They reported a need for training on the illness and future caregiving needs, assistance with understanding the Swedish language and culture, and help with accessing internet-based information and services. They also required recognition and appreciation for their efforts, additional informal support, and easy access to health care services, which can be important for their mental health. The PSDM was adapted to the informal caregiving context by adding “facilitating conditions” and “verbal encouragement” as additional persuasive design principles. This study also presents the subsequent mobile e-coaching app for immigrant informal caregivers in Sweden.

    Conclusions: This study revealed important immigrant informal caregivers’ needs based on which design suggestions for a mobile e-coaching app were presented. We also proposed an adapted PSDM, for the informal caregiving context. The adapted PSDM can be further used to design digital interventions for caregiving.

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  • 32.
    Premanandan, Shweta
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ahmad, Awais
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    van Gemert-Pijnen, Lisette
    Department of Psychology, Health, and Technology, Faculty of Behavioral, Management and Social Sciences, University of Twente, Enschede, The Netherlands.
    Design Suggestions for a Persuasive E-coaching Application: A Study on Informal Caregivers' Needs2023In: Digital Health, E-ISSN 2055-2076, Vol. 9, p. 1-12Article in journal (Refereed)
    Abstract [en]

    Objective: Informal caregivers such as relatives or close friends of patients are essential for caregiving at home. However, caregiving is a complex experience that may affect the caregivers’ well-being. Therefore, there is a need to provide support for caregivers, which we address in this article by proposing design suggestions for an e-coaching application. This study identifies the unmet needs of caregivers in Sweden and provides design suggestions for an e-coaching application using the persuasive system design (PSD) model. The PSD model offers a systematic approach to designing IT interventions.

    Methods: A qualitative research design was used, and semi-structured interviews were conducted with 13 informal caregivers from different municipalities in Sweden. A thematic analysis was performed to analyze the data. The PSD model was used to map the needs emerging from this analysis to propose design suggestions for an e-coaching application for caregivers.

    Results: Six needs were identified, and based on them, we proposed design suggestions for an e-coaching application using the PSD model. These unmet needs are monitoring and guidance, assistance to avail formal care services, access to practical information without being overwhelmed, feeling of community, access to informal support, and grief acceptance. The last two needs could not be mapped using the existing PSD model, resulting in an extended PSD model.

    Conclusion: This study revealed the important needs of informal caregivers based on which design suggestions for an e-coaching application were presented. We also proposed an adapted PSD model. This adapted PSD model can be further used for designing digital interventions in caregiving.

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  • 33.
    Premanandan, Shweta
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ahmad, Awais
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    van Gemert-Pijnen, Lisette
    Centre for eHealth and Wellbeing Research, Department of Psychology, Health & Technology, University of Twente, Enschede, Netherlands.
    Designing and Evaluating IT Applications for Informal Caregivers: Protocol for a Scoping Review2023In: JMIR Research Protocols, E-ISSN 1929-0748, Vol. 12, article id e47650Article, review/survey (Refereed)
    Abstract [en]

    Background: A growing number of informal caregivers in many countries are important for effective functioning of health care in our society. Hence, they must receive the required support and services to continue providing care. IT applications can be used to support informal caregivers in their caregiving activities. However, evidence-informed guidelines for developing such IT applications and their evaluation are scarce. Hence, this scoping review can aid researchers and designers by providing design recommendations for IT apps for caregivers and potentially improve the design of IT applications for caregivers to meet their needs better.

    Objective: This study aims to describe the proposal for a scoping review of current practices and recommendations in designing and evaluating IT applications for informal caregivers. The scoping review will also discuss the opportunities and challenges in designing these IT applications.

    Methods: We will use a 5-step scoping review methodology to map relevant literature published as follows: (1) identify the research question, (2) identify relevant studies, (3) select relevant studies for review, (4) chart the data from selected literature, and (5) summarize and report results. A structured search will be conducted in PubMed, Scopus, IEEE digital library, Web of Science, and ACM Digital Library databases. In addition, hand searches of reference lists and keyword searches in Google Scholar will also be conducted. Inclusion criteria will be researched (journal and conference) articles focused on IT applications designed for use by informal caregivers and study type to be qualitative studies. Two reviewers will independently identify articles for review and extract data. Conflicts will be discussed, and a third reviewer will be consulted if a consensus cannot be reached. These data will be analyzed using thematic analysis.

    Results: The results from this scoping review will be presented in a narrative form, and additional data on study characteristics will be presented in diagrams or tabular format. Uppsala University first initiated this scoping review protocol in December 2021 as part of the European Union–funded project ENTWINE. This work was also supported by the Swedish Research Council and the Swedish Cancer Society. The results will be presented in August 2023 and will be disseminated through a report to the European Union and a peer-reviewed journal publication. In addition, the team plans to share its findings on various public platforms, including social media, blog posts, and relevant conferences and workshops.

    Conclusions: This is, to our knowledge, the first study to map the literature on the design and evaluation of IT applications for informal caregivers. The scoping review’s results will detail the requirements, design suggestions, and user preferences, as well as the usability criteria and features of IT applications for informal caregivers. A mapping of studies could inform the design and implementation of future IT applications for informal caregivers.

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    Review Protocol
  • 34.
    Rafiq, Asma
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Sjöström, Jonas
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Psychosocial oncology and supportive care.
    Boundary Resources Dependency in Third-Party Development from the Developer's Perspective2013Conference paper (Refereed)
    Abstract [en]

    The purpose of this paper is to explore issues pertaining to the devel- opment of third-party applications aimed to be hosted at software platforms. While prior research has addressed design challenges in platform design, and suggested a boundary resources model to understand such design, we argue that the application developers’ perspective has not yet been scrutinized. Drawing on design experiences from application development for the Facebook platform, we suggest further elaboration of the boundary resources model for software platforms. Our results show that the developers and applications are highly af- fected by the unpredictability of software platforms. Based on an empirically justified account of experience with boundary resources dependencies, we pro- pose a set of implications for third-party development as well as platform development and maintenance. The study should be helpful in determining the influence of boundary resources on third-party developers and applications whilst planning for application development on such platforms. It should also be useful to platform owners involved in the development and maintenance of boundary resources for third-party development.

  • 35.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Psychosocial oncology and supportive care.
    Rahman, Mohammad Hafijur
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Psychosocial oncology and supportive care.
    Rafiq, Asma
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Lochan, Ruth
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär J
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Respondent Behavior Logging: An Opportunity for Online Survey Design2013In: Design Science at the Intersection of Physical and Virtual Design: 8th International Conference, DESRIST 2013, Helsinki, Finland, June 11-12, 2013. Proceedings. / [ed] J vom Brocke et al., Springer, 2013, p. 511-518Conference paper (Refereed)
    Abstract [en]

    This work-in-progress paper introduces the concept of Respondent Behavior Logging (RBL), consisting of static and dynamic models that conceptualize respondent behavior when filling in online questionnaires. It is argued that web-based survey design may benefit from logging as a technique for evaluation, since such data may prove useful during re-design of questionnaires. Although other aspects of online surveys have attracted considerable attention both in industry and in literature, how the Web may leverage new and innovative techniques to support survey design is still underexplored. Some preliminary results are reported in the paper, and issues are raised regarding how to appropriately evaluate and demonstrate the qualities of the RBL concept as a means for survey re-design.

  • 36.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Rahman, Mohammad Hafijur
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Rafiq, Asma
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Lochan, Ruth
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Respondent Behavior Logging: An Opportunity for Online Survey Design2013In: Design Science at the Intersection of Physical and Virtual Design, 2013, p. 511-518Conference paper (Refereed)
    Abstract [en]

    This work-in-progress paper introduces the concept of Respondent Behavior Logging (RBL), consisting of static and dynamic models that conceptualize respondent behavior when filling in online questionnaires. It is argued that web-based survey design may benefit from logging as a technique for evaluation, since such data may prove useful during re-design of questionnaires. Although other aspects of online surveys have attracted considerable attention both in industry and in literature, how the Web may leverage new and innovative techniques to support survey design is still underexplored. Some preliminary results are reported in the paper, and issues are raised regarding how to appropriately evaluate and demonstrate the qualities of the RBL concept as a means for survey re-design.

  • 37.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    An Analytic Framework for Design-oriented Research Concepts2009In: AMCIS 2009: Proceedings, 2009Conference paper (Refereed)
    Abstract [en]

    Over the last few decades, the field of information systems has shown a steadily increasing interest in design-oriented research. This is manifested through the emergence of different ontological and epistemological positions among IS researchers. Some challenges arise from this development, such as (a) a need to understand design-oriented IS research in relation to design-oriented approaches in other disciplines, and (b) a need for design theory representation that targets and is useful to stakeholders in both research and practice. This paper proposes a conceptual framework for understanding designoriented research, and its implications for research with a focus on meeting the two challenges mentioned above.

  • 38.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Hevner, Alan
    USF Muma College of Business.
    The Design of a System for Online Psychosocial Care: Balancing Privacy and Accountability in Sensitive Online Healthcare Environments2022In: Journal of the Association for Information Systems, E-ISSN 1536-9323, Vol. 23, no 1, p. 237-263Article in journal (Refereed)
    Abstract [en]

    The design of sensitive online healthcare systems must balance the requirements of privacy and accountability for the good of individuals, organizations, and society. Via a design science research approach, we build and evaluate a sophisticated software system for the online provision of psychosocial healthcare to distributed and vulnerable populations. Multi-disciplinary research capabilities are embedded within the system to investigate the effectiveness of online treatment protocols. Throughout the development cycles of the system, we build an emergent design theory of scrutiny that applies a multi-layer protocol to support governance of privacy and accountability in sensitive online applications. The design goal is to balance stakeholder privacy protections with the need to provide for accountable interventions in critical and well-defined care situations. The research implications for the development and governance of online applications in numerous privacy-sensitive application areas are explored.

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    fulltext
  • 39.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Hevner, Alan R.
    Privacy and Accountability in Online Communities: Towards a Theory of Scrutiny2014In: DESIGN SCIENCE: PERSPECTIVES FROM EUROPE, 2014, p. 41-51Conference paper (Refereed)
    Abstract [en]

    Information systems design must balance requirements of privacy and accountability for the good of individuals and society. We ground our study in the context of the design and development of a eHealth system for psychosocial care. Multi-level privacy protections are balanced with the need to provide for accountable interventions in well-defined critical care situations. We identify a set of meta-requirements leading towards a theory of scrutiny.

  • 40.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Hevner, Alan R.
    Univ S Florida, Informat Syst & Decis Sci Dept, USA.
    Scrutinizing Privacy and Accountability in Online Psychosocial Care2017In: IT Professional Magazine, ISSN 1520-9202, E-ISSN 1941-045X, Vol. 19, no 3, p. 45-51Article in journal (Refereed)
    Abstract [en]

    The authors' scrutiny-management technique supports managers and IT developers to systematically address privacy and accountability issues when designing software for the online delivery of health servicesspecifically, psychosocial care.

  • 41.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Psychosocial oncology and supportive care.
    Ågerfalk, Pär Johan
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Hevner, Alan
    University of South Florida.
    The Design of a Multi-layer Scrutiny Protocol to Support Online Privacy and Accountability2014In: Advancing the Impact of Design Science: Moving from Theory to Practice / [ed] Tremblay, M. C., VanderMeer, D., Rothenberger, M., Gupta, A., Yoon, V., Springer International Publishing , 2014, p. 85-98Conference paper (Refereed)
    Abstract [en]

    Information systems design must balance requirements of privacy and accountability for the good of individuals and society. Drawing from an evolving theory of scrutiny, we propose a multi-layer protocol to support the rigorous application of privacy rules and accountability rules in sensitive online applications. We ground our study in the context of the design and development of an eHealth system for psychosocial care. Privacy protections are balanced with the need to provide for accountable interventions in well-defined critical care situations.

  • 42.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär Johan
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Lochan, Ruth
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Mutability Matters: Baselining the Consequences of Design2011Conference paper (Refereed)
    Abstract [en]

    Artefact mutability has been proposed as an important component of design theory in information systems. Although initial work on establishing a solid foundation for discussing mutability has been reported, conceptual as well as practical uncertainty still prevails. This paper draws on empirical work in a design science research project in the health sector to explore the notion of mutability and provides a novel conceptualization based on four different types of mutability. The study shows that in order to embrace mutability, IS researchers need to establish a sound philosophy of mutability and be open to incorporate theory and best practices from neighbouring fields, perhaps primarily from software engineering.

  • 43.
    Sjöström, Jonas
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Information Systems.
    Tuunanen, Tuure
    University of Jyväskylä.
    An Educational Interaction Model for Curriculum Design and Evolution2021In: International Conference on Information Systems (ICIS) 2021: Proceedings, Austin: Association for Information Systems, 2021Conference paper (Refereed)
    Abstract [en]

    In this short paper, we report from a case study addressing complexities of IS curriculum design. In a design science research process, we build on literature as well as workshops with IS practitioners in the design of two IS bachelor programs. Drawing from experiences from the process, we abstract the educational interaction model (EIM). Based on the identified types of stakeholder interaction, we articulate five considerations for IS curriculum design and evolution. Future work will focus on testing and further developing the EIM model in evaluation and design of IS curricula.

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  • 44.
    Smite, Darja
    et al.
    Blekinge Tekniska Högskola.
    Moe, Nils BredeSINTEF.Ågerfalk, PärUppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Agility Across Time and Space: Implementing Agile Methods in Global Software Projects2010Collection (editor) (Other academic)
    Abstract [en]

    Rather than deciding whether or not to get involved in global sourcing, many companies are facing decisions about whether or not to apply agile methods in their distributed projects. These companies are often motivated by the opportunities to solve the coordination and communication difficulties associated with global software development. Yet while agile principles prescribe close interaction and co-location, the very nature of distributed software development does not support these prerequisites. Šmite, Moe, and Ågerfalk structured the book into five parts. In "Motivation" the editors introduce the fundamentals of agile distributed software development and explain the rationale behind the application of agile practices in globally distributed software projects. "Transition" describes implementation strategies, adoption of particular agile practices for distributed projects, and general concepts of agility. "Management" details practical implications for project planning, time management, and customer and subcontractor interaction. "Teams" discusses agile distributed team configuration, effective communication and knowledge transfer, and allocation of roles and responsibilities. Finally, in the "Epilogue" the editors summarize all contributions and present future trends for research and practice in agile distributed development. This book is primarily targeted at researchers, lecturers, and students in empirical software engineering, and at practitioners involved in globally distributed software projects. The contributions are based on sound empirical research and identify gaps and commonalities in both the existing state of the art and state of the practice. In addition, they also offer practical advice through many hints, checklists, and experience reports. Questions answered in this book include: What should companies expect from merging agile and distributed strategies? What are the stumbling blocks that prevent companies from realizing the benefits of the agile approach in distributed environments, and how can we recognize infeasible strategies and unfavorable circumstances? What helps managers cope with the challenges of implementing agile approaches in distributed software development projects? How can distributed teams survive the decisions taken by management and become efficient through the application of agile approaches?

  • 45. Smite, Darja
    et al.
    Moe, Nils Brede
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Agility Across Time and Space: Summing up and Planning for the Future2010In: Agility Across Time and Space: Implementing Agile Methods in Global Software Projects / [ed] Darja Šmite, Nils Brede Moe and Pär J. Ågerfalk, Heidelberg: Springer , 2010, 1, p. 333-337Chapter in book (Other academic)
    Abstract [en]

    This chapter identifies the emerging trends in understanding the application of agility across time and space. The chapter presents findings from an expert survey that summarize the most important practical advice and the major areas of improvement and future work.

  • 46.
    Smite, Darja
    et al.
    BTH.
    Moe, Nils Brede
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Fundamentals of Agile Distributed Software Development2010In: Agility Across Time and Space: Implementing Agile Methods in Global Software Projects / [ed] Darja Šmite, Nils Brede Moe and Pär J. Ågerfalk, Heidelberg: Springer , 2010, 1, p. 3-7Chapter in book (Other academic)
    Abstract [en]

    This chapter provides an introduction to the area of agile distributed software development. It proceeds as follows. We start by introducing and motivating (globally) distributed software development, and follow on with agile software development. With this foundation we discuss the concept of agile distributed development, its motivation and some of the pertinent issues involved.

  • 47. Te'eni, Dv
    et al.
    Rowe, Frantz
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Lee, Jong Seok
    Publishing and getting published in EJIS: marshaling contributions for a diversity of genres2015In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 24, no 6, p. 559-568Article in journal (Other academic)
  • 48.
    Thorén, Claes
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Edenius, Mats
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Through the Printing Press: An Account of Open Practices in the Swedish Newspaper Industry2014In: Journal of the Association for Information Systems, E-ISSN 1536-9323, Vol. 15, no 11, p. 779-804Article in journal (Refereed)
    Abstract [en]

    Organizational practices that foster a dialogic relationship between organizations and their constituent customers have created an arena for inbound and outbound innovation. At the nexus of this development occurring in the media industries, these flows are carried by various forms of digital, social media and an increasing digital presence in the form of dynamic websites with varying degrees of interactive capabilities. In this paper, we posit that the newspaper industry is torn between indifference and cautious apprehension caused by the difficulty in marrying the journalism profession’s carefully guarded gatekeeping practices with the revolving doors of open innovation. Gatekeeping has emerged as a fiercely defended cornerstone for the industry and the profession of journalism itself is not enough to distinguish amateurs from professionals; for the segregation between professionals and amateurs to carry weight rather than being reduced to a hollow title, the segregation needs a practice that explicitly enforces gatekeeping—where actions speak louder than titles. Against this backdrop, we pursue the following research question: Why has IT-enabled open innovation become such a contentious issue in the context of the newspaper industry? Combining contextual in-situ ethnographic interviews and observation with an industry-wide content analysis of Swedish newspaper websites, we present an in-depth view of what IT-enabled open innovation means in the context of the newspaper industry. Results show that the process of legitimization inscribed by a particularly charged information technology—the printing press—continues to exert great influence in what constitutes open practice in the newspaper industry.

  • 49.
    Thorén, Claes
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Ågerfalk, Pär J.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Rolandsson, Bertil
    Gothenburg University, Sweden.
    Voicing the Puppet: Accommodating unresolved institutional tensions in digital open practices2018In: Organization Studies, ISSN 0170-8406, E-ISSN 1741-3044, Vol. 39, no 7, p. 923-945Article in journal (Refereed)
    Abstract [en]

    This paper examines managerial control and the tensions caused by digital open practices. Drawing on qualitative interviews with managers of a prominent Swedish newspaper corporation, we apply the theoretical lens of institutional logics to analyse the institutional tensions stemming from pressure to integrate user-generated content, and the strategies for managing multiple logics that emerge as a result. Specifically, by linking managerial control to the logics of ‘profession’, the ‘market’ and the ‘corporation’, we use the concept of ventriloquism to show how managers recreate professional legitimacy when handling digital open practices by letting the corporate logic mimic the values of the profession. The study at hand contributes to the understanding of how digital open practices leverage managerial and corporate control, and the consequences thereof, and how the newspaper industry still has not fully managed to reconcile with user-generated content. Prior research is inconclusive as to whether digital open practices increase or decrease managerial control. This study concludes that framing the market logic in digital media exerts pressure on managers to find a defensive compromise to cope with unresolved tensions between the corporate and professional logics.

  • 50.
    Ågerfalk, Pär
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Artificial intelligence as digital agency2020In: European Journal of Information Systems, ISSN 0960-085X, E-ISSN 1476-9344, Vol. 29, no 1, p. 1-8Article in journal (Other academic)
12 1 - 50 of 76
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