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  • 1.
    Anderberg, Magnus
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Kundtillfredsställelse inom hållbarhetsarbete: Metoder för att mäta kundtillfredsställelse inom hållbarhetsarbete i en kommun2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The study seeks to identify methods of measurements of sustainability development from a customer satisfaction point of view in a municipality at the urban management section. The studied organization is experiencing a potential for development within how sustainability development is being measured. The sustainability work is being performed cross-sectional within the municipality. The sustainability management is being performed with various methods. In order to reach the purpose with this essay the formal and official control documents for the department and the municipality has been analyzed with qualitative methods through direct observations as means to identify primary data. After collection of the data semi-structured interviews has been performed with individuals within different areas that has a direct connection to the organizations sustainability work, in order to complete the direct observations. As theory concepts within sustainability, methods for reporting and measuring sustainability, quality, customer satisfaction, LCA-analysis and earlier research has been used. Earlier research has mainly debated methods of measurements of social sustainability or methods and reasons for sustainability reporting. The most important results is that the organisation has a clear and structured sustainability program but do not perform any kind of measurements of the work from a customer satisfaction perspective. It has not been possible to identify a standard method for measuring this within any available theory. The conclusions within the study gives that the municipality hast he possibility to collect information about what the customer expectations is regarding sustainability through for example a poll. It is likely possible to standardize methods to follow up on sustainability from a customer satisfaction perspective in order to increase the customer satisfaction.

  • 2.
    Andersson, Emma
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Uppdraget och ansvaret: En fallstudie hur några lärare uppfattar sitt uppdrag och dess ansvar på en grundskola2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    During the last couple of years, an increasing number of teachers have chosen to leave their profession in the world of teaching. There a number of reasons as to why teachers are leaving their current employment; some teachers describe their administrative workload being overwhelming whilst others state that the general responsibility at the workplace has increased. In addition, some teachers declare that the general workload also has increased. Nowadays there is a lack of educated teachers, approximately around 60 000 vacant posts need to be filled in the Swedish school-system. In a school, located in the south of Sweden, there has been a large shift of employees. There has been a large number of teachers, who have been on sick leave or left their employment voluntarily. In a pre-study, made in the spring of 2019, which this essay is based on, ambiguities were identified in regard to the job description and the division of responsibility, in the teaching profession. In order to carry out the study of this essay, a case study with an abductive approach was chosen to investigate the factors behind the problems previously mentioned, in the previously mentioned a south-Swedish school. The premise of the study was to present different factors which influence and support the teachers’ mission. The intention of the essay was to identify and map factors which can promote mission- and responsibility-comprehension in the school.  To enable the essay and the study, the following questions were used: Which factors are hindering the teachers’ mission- and responsibility comprehension? and Which factors create mission- and responsibility comprehension?. To understand the teachers’ challenges in everyday tasks and discover possible factors that are influencing the teachers’ mission, the author of the essay has studied results which previous research has produced. The collection of data is a qualitative data collection method consisting of observations of teachers as well as individual with the teachers. In chapter 4, results, the results of the observation-schedule and the teachers’ dictums are presented. The factors which obstructed the teachers in their daily work were (1) Digitalized communication, (2) Confidence and honesty between staff, (3) Lack of cooperation between colleagues, (4) The meeting’s agenda, which took time from the teachers’ work, (5) The lack of leadership and (6) The teachers’ working methods. The factors which promoted mission- and responsibility comprehension were (1) The teachers’ comprehension of their mission, (2) The structure of the meetings, in the shape of a scheduled day and time for the meeting, (3) The motivation and dedication the teachers feel for their job as well as (4) The willingness to cooperate between teachers. To create better opportunities for mission- and responsibility comprehension, a PDSA-cycle was presented for the continuation of the work improvement for the school.

  • 3.
    Axelsson Olsson, Maria
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Förbättringsarbete inom den offentliga sektorn: Rekryteringsprocessen och dess ansvarsfördelning2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The study aims to gain an understanding of how the seasonal recruitment and division of responsibilities within the Resource Team at Region Gotland currently established in order to find opportunities for improvement in the process. The study is based on two questions of aim, "How do the seasonal recruitment and the division of responsibilities currently look like?" And "How can the seasonal recruitment process be developed?". The data material has been collected through qualitative methods in the form of interviews, observations of the daily operations and provision of internal documents. The material shows that there are certain ambiguities when it comes to seasonal recruitment in its entirety, and also when it comes to the distribution of responsibility among the employees, whereas there is uncertainty who is responsible for the different activities in the process. The problem that can arise in the case of an ambiguous division of responsibility is that employees do not know what is expected of them in their work roles, which can result in tasks not being performed. To develop and hopefully improve the seasonal recruitment process, a visualization of the process is inspired by the model for process charts, blueprinting. The Resource Team should clarify the division of responsibilities associated with the seasonal recruitment as some activities currently have no one in charge. It is advised and proposed that the Resource Team should create a work role in order to delegate the responsibilities in case of absence.

  • 4.
    Baumgarten, Joanna
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Sundvall, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Mål och vision i en föränderlig miljö: Ledningsgruppens perspektiv2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The thesis was carried out in collaboration with a care company in Greater Stockholm, spring 2017. The aim of the thesis was to describe how the management team, from each management team member point of view, worked with goals and vision. Based on the result, improvement suggestions were generated and an appropriate development plan for development was presented. The thesis questions were based how the management team presently works with goal and vision, what factors can impact goal a vision at the company and to present what can be developed. The goal with the thesis was and that the presented work would be beneficial for the company’s future work and developments. The thesis was based on a pilot study in which different areas with improvement potentials was mapped out, the area of goal and vision was chosen in collaboration with the university, supervisor from the company and the students. A qualitative study was conducted with a phenomenological approach with method triangulation with deep interviews, observation of internal ISO audit and document study of meeting protocols from management team meetings. The study was inductive, which led to the theory being compiled after the outcome was documented. The result, as evidenced by categorization, coding and concentration. The result showed that the management team did not have a common view on the clarity of long-term goals and visions. A number of impact factors emerged during the work and resulted in conclusions with improvement proposals and implementation plan. The result is primarily important for the activities that have taken part in the thesis work, but other organizations and studies can also benefit from the work.

  • 5.
    Bekteshi, Fatbardha
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Förbättringsarbete inom rollfördelning2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    After the chosen organization has undergone a major reorganization, it is well-being today. The reorganization involed cuts in personnel and closure of productions. After the reorganization, tasks, projects and roles were left without resources. After the organization, it is prosperous today. The organization is no longer in the survival phase, but the reorganization has not stopped to stabilize after the survival phase. Stabilizing the organzation requires leadership, communication, projects and processes for the role-sharing improvement area. During the study, it was possible to conduct seven interviews, two observations and document collection. The distribution of roles is about revealing that employess go into each other's areas or tasks despite the processes that show the boundaries between the different areas. It creates unclear roles, boundaries between work areas and communication shortages. The study presents a survey of the selected organization's current situation and improvement proposals as well as implementation plan. 

  • 6.
    Bergqvist, Isabelle
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    First Impressions Last: Ett förbättringsarbete av introduktionsprocessen hos Sandviken kommuns Servicekontor2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The induction process creates a first impression of the organisation and have a great importance regarding new employees’ comfort at work. An inadequate or seemingly absent induction process for new hires can therefore be vital regarding if the person choose to stay in the organisation or look for other alternatives. In the pre study a survey was conducted at Servicekontoret, Sandviken municipality. The purpose of the survey was to find out why Servicekontoret had a hard time finding and retaining new employees. The survey showed that Servicekontorets poor induction program of new employees was the main reason. The purpose of this study was to create and implement a digital induction program with routines.

    To enable to map the current state and identify potential improvements, eight interviews, one observation and one document collection were conducted. The result was analysed against a framework based on Human Resource Management (HRM) and Total Quality Management (TQM). The analyse proved that Servicekontorets induction program was characterized by individualized socialization tactics rather than institutionalized socialization tactics. A negative result since research has shown that employees tend to experience more positive job attitudes, higher levels of fit, and lower levels of turnover after they go through institutionalized socialization tactics compared with those who undergo individualized tactics.

    Based on previous research, the new induction program was designed according to institutionalized socialization tactics. The program has also been designed based on diversity strategies and new routines have been developed, including following up on new hires. Finally, the program has undergone a quality assurance based on TQM. 

    It is important to keep in mind that quality management is an ongoing work rather than project management with a definite beginning and end. The new induction program creates a good first impression of Servicekontoret, but it is not enough to ensure that new employees will stay in the organisation. It is now up to Servicekontoret to administer the result from this study and continue improving the induction.

  • 7.
    Billström, Susanne
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Styrning i en mindre kommun: Hur politiska beslut når ut i verksamheterna2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The aim of this study is to examine how an organization works with adjusting to a problem from the top to the bottom in solving of the problem. The study is being done during a period of 10 weeks within a local government authority in Sweden. An audit that was carried out some years ago criticized the organization regarding the lack of coordination between the different levels of management, both the political and administrative. The organization attempted to change the way it manages its planning and monitoring has not been successful. This study investigates how these changes have been implemented throughout all levels of the organization. This study concludes that changes in organizations within a government need time when implementing changes. Local governments are regulated by laws that will have an impact on when changes might be needed or possible. Other conclusions are that managing by objectives may not lead to a better coordination between different levels of management. In fact it might lead to less coordination.

  • 8.
    Björck, Lovisa
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Arbetsplatslärande: En fallstudie om ledningsarbete inom upplärningsprocessen.2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The concept of competence summarizes requirements for knowledge and skills that are required for individuals, companies, organisations and nations to function effectively and in a timely manner. The growth of the service society in parallel with today’s rapid knowledge and technology development and increased processional competition has resulted in competence becoming a central concept in education and management. The development has meant a greater focus on external efficiency (to do the right things), which means that human performance, competence, nowadays are a prerequisite for delivering value to the customer.

    The improvement has been carried out at Liseberg which is one of Sweden’s most visited tourist destinations. The work has been delimited to the housing department and the working group reception. The reception is one of three working groups that are active in the department and is responsible for the guest’s stay at Liseberg’s residential facilities, Lisebergsbyn and Askim Stand. Before the improvement, a preliminary study was carried out that identified improvement possibilities in the training process of new employees to the reception. The preliminary study showed a great variation in the result and the experience of the execution of the training, which was considered an urgent improvement as the department is driven by human performance.

    Therefore, the aim of the improvement has been to improve the training process within the workgroup reception by clarifying working techniques and ensuring competence. Investigations of the present education process, how the work techniques can be clarified and how the competence can be ensured have been used to achieve the aim of the study.

    The result indicates that the working group has a common understanding of what needs to be taught and why it is important, however when and how a work task should be taught. The training process is currently not process-focused or defined, among other things, lacking management processes completely, which explains the employees’ experience of lack of structure and focus. The process function in such a way, as allowing the responsible managers to plan the work process themselves. The results also show that the managers’ motivation and self-confidence to their own competence to carry out the work with the process are varied.

    The study concludes that the training process needs to be process-focused, have management processes and add a supervisor course to the existing support process to ensure the necessary competence needed, as well as unifying and clarifying the working techniques. The working group also needs to clarify roles and expectations linked to the process’s activities and apply situational based management to the operative part of the process.

  • 9.
    Blom, Sara
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Förbättra arbetssätten på ett litet It-företag2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of the thesis work is to map, explain, propose and follow up on solutions to quality problems in a small growing IT company in an attempt to reduce or completely eliminate costs of poor quality. The report includes theory of change management, process and quality management, process maturity, agile methods, characteristic features for IT companies, DMAIC project tool and challenges for growing companies. It is a case study that is based predominantly on qualitative primary data. Data has been collected using a customer survey, as well as observations and interviews with employees and management.

    The result shows that the organization is struggling with quality problems. The problems look slightly different depending on which department is being reviewed. In the development department, which works with large projects over a long period of time, the main problem is lack of complete customer requirement specifications. At the Operations Department the main problem is that they are unable to test according to needs.

    Cunclusions to be drawn is that there are quality deficiencies related to testing and requirements specification within the IT company. Part of the reasons behind the problems is the lack of structure and follow-up. Three action plans have been drawn up to address the problems. A follow-up plan has also been created, which includes both follow-up of statistical data and feedback from employees and customers.

  • 10.
    Blomquist, Olivia
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Identifiering av processmognad i en kundtjänst2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Maturity models can help organizations understand their processes and thereby improve them.  The Capability Maturity Model (CMM) is a framework with five index-based levels that describes key elements in an effective software process. By identifying a level of process maturity, the model's guidelines can be followed for improvement in process performance.

    The aim of the study has been to study the performance of a customer service process and identify its process maturity, in order to find proposals for process improvements. By measuring the current performance with the help of combination of methods the process has been compared with CMM's two first levels. The study is based on the questions (1) How does the process perform today? (2) Which level of maturity in relation to CMM does the process have? and (3) How can the processes maturity be improved?

    Data has been collected through questionnaires from which the mean values have been compared with the company’s specified goals. Causes of process variation have been studied with the help of regression analyses, employee surveys, interviews with leaders and participatory observations. The performance and maturity of the process has been analysed using CMM's guidelines and the quality tool capability analysis.

    The study shows (1) that the process varies considerably and that there are assignable causes of variation in the process. The process is not consistent with the target values. The target values ​​have not been updated in recent years and therefore do not match the actual process capability. There are no well-defined routines to manage the process. (2) The Capability Index is estimated to 0.7 which places the process on the first level of CMM. This would indicate that the process is as unstable and uncontrolled. (3) In order to develop from the first level of CMM, process management principles and target values should be implemented. Control parameters should be implemented in the process both from an organizational perspective and as a customer perspective in order to create the conditions for a more stable process. The organization itself should also implement process work, new goals and routines for improvement work in the daily work.

  • 11.
    Blondell, Ellen
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    The importance of attitudes, capabilities and values in management: Minor Field Study in the discipline of industrial engineering2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study explores the capabilities, attitudes and values of a Norwegian salmon producing company in Chile. The study was carried out as a minor field study in Chile, with the purpose to highlight areas of importance for continuous improvement. Based on a sample of 45 questionnaire responses from employees and managers in the Chilean organization. This study highlights inclusion, commitment, motivation and gender equality. The study highlights the importance of engaged leadership, opportunities for participation and commitment, as the result was put in context to modern organization theories. The study concludes that the studied organization has committed employees which is a great asset for continuous improvement. However, there is a minority of women which can be considered as an area of attention.

  • 12.
    Boije, Sara
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Kunden i centrum: En avgörande kvalitetsprincip2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This study aims to use the quality principle: Customer Focus, based from the concept of Total Quality Management, as a base for an empirical study. The chosen organization that has been the subject of the study is GotlandsHem AB, the largest housing agent on Gotland island. The study has been carried out as a project and has been based on a preliminary study that was previously carried out in the spring, 2019. The preliminary study showed seven problem areas within the organization, one of which was chosen to be the focus of the project. The problem area has been named Customer Perspective and deals with which perspectives GotlandsHem uses today as a basis for the daily activities. A crucial principle that many companies today are trying to maintain, is the quality principle: Customer Focus. The purpose of this study is to investigate and evaluate which principles related to their customers, GotlandsHem uses today. The purpose also includes how the company can use Customer Focus to better understand how they can use their own principles to control their daily work and affect Customer Satisfaction. The design for the study is qualitative with a deductive approach. The study design for the study is a case study and the data collection method used is semi-structured interviews. The study is based on several theoretical concepts: Customer, Customer Satisfaction, TQM, Quality, and Customer Focus. The theoretical background also deals with measurement of Customer Satisfaction and Quality.The result showed that there are different perceptions about whether GotlandsHem works according to the quality principle: Customer Focus. It also revealed the current principles GotlandsHem works according by today.

     

    Key words: customer, customer focus, customer satisfaction, principle, total quality management

  • 13.
    Bolin, Nora
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Förbättring av Utvecklingsavdelningen genom målfokuserat arbete2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The study has been carried out at the hospital, Akademiska's development unit, in Uppsala,Sweden. From the feasibility study, conducted in the same unit, an area of improvements was found, control and management. The study has therefore focused on that area of managementand control. The study aimed to identify improvements to the development unit's work, related to their purpose and goals. In order to achieve the purpose of the study, the following questions wave been used: 

    1. What is the purpose of the Development unit in Akademiska's hospital?

    2. How do the unit's coworkers work?

    3. How can the unit's work be improved? 

    To answer the following questions, different methods were used, observation, interviews withthe employees, a group interview with the management group and a survey were used. In the analysis, tools like the relationship diagram, a tree diagram and a "five why"-method were used. The results of the data collection found that the purpose of the unit was defined unclearly and not properly communicated to the coworkers. The employees work tended to be patient-focused, which is also described as one of the two parts of the purpose of the unit. 

    Theories related to leadership and management has been used for the analysis. The theoriesalso refer to goals, group development, procrastination and resistance to development. From the analysis, it has been found that the employees are in the first stage of the group development stages. The uncleared defined purpose tended to be the reason to why employeesworked patient-focused. 

    The conclusion of the study resulted in the three following steps: 

    1. Clarify the purpose (why the unit exist) 

    2. Set goals that contribute to the fulfillment of the purpose. Communicate the goals throughthe entire organization and use SMART goals 

    3. Slightly change the leadership to more controlling leadership, follow up and confirm thecoworkers work. Plan the work towards the goals and clarify what should be done and when it should be done. 

    Key words: change, development, group development, leadership, opposition, safety

  • 14.
    Boström, Linette
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Fokus på processer: att skifta från lönsamhet till effektivitet2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    During a pilot study with an organization, it appeared the the most critical cause of their problems was the lack of internal structure and process orientation in their daily work. The organization decided to look deeper into their customer process and a closer analysis in the sub part called buying. The purpose of this case study was to map the buying-process, identify the wastes and activities that were not of value according to Lean theories. The purpose was also to leave suggestions for improvements in the process, both according to quality management but also with a touch of sustainability.

    Theories that were chosen were according to quality management and contained Lean, process mapping, cycles of improvement and supplier interaction. The project had a deductive approach, which in this case study assumed that quality management is right, and everything that compared to that and did not contain elements from quality management identified as something wrong. The approach was combined with participant observations to be able to collect data about the process by adding documents of value like a code of conduct and a yearly operational plan.

    The  result mapped a structure of daily work that involved two departments called production planning and administration. The administation was in practice workers from the sales department and further analysis showed that employees mostly work with manual handling and they have too many suppliers to be able to be effective. The organization didn't set yearly goals or key performance indicators for every process, but instead for every department without consideration that the process cut through in total of five departments.

    The conclusion was that the organization need to change many of their financial goals to quality management goal setting to be able to contain effectiveness. The organization needs to distribute a process ownership and map their processes. If the organization wants to obtain knowledge about sustainability reports they need to start collecting data about their products life cycles, which they will do with advantage of cutting the number of suppliers. 

  • 15.
    Brink, Eleonora
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    En generisk verktygslåda för kvalitetsarbete i kommuner2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this report is to identify a generic toolbox for a Swedish municipality's quality work. To do so, the report examines two things. First of all, how a generic toolbox can be designed for a municipality's quality work, and, secondly, how a municipality can strengthen its work with quality. An abductive method has formed the basis for the gathering of theory and empirical evidence. Pragmatism has furthermore been at the heart of convergence, crystallizing a need for tools, in some cases pragmatically tailor made from theory and practice. The toolbox is proposed to consist of a PDSA wheel extending over a year’s period. The tools will be executed in conjunction since they are based on the previous tool’s results. A test that was carried out indicates that the proposed toolbox in fact has a generic cross-function even if knowledge about the use along with leadership values seem to be needed. In order to strengthen the overall quality work the municipality is proposed to compare results from all operations during the year, measurements of results could be used in order to create digital Annual Quality Reports. Also, the top management is encouraged to show interest for daily operations by, for example, site visits. Finally, the municipality should ensure that the quality work carried out by the Quality Management Team is given greater bearing. As an example this can be done by providing citizens with an overview of the inspection’s protocol.

  • 16.
    Broka, Eva
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Nå en ny målgrupp genom marknadsmix2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This thesis holds how to reach a new target group through market mix. The

    purpose of the thesis is to study how the organization can reach a new target

    group which is new potential employees in the care of the elderly by working on

    the market mix. The theory that was used are offensive quality development by

    which continuous improvements can be achieved. Theory about communication

    was used and the importance of rhetorical skills while presenting the information

    to the target group. When it comes to transformation theory the digitized change,

    employees are often determined that it is important to start marketing themselves

    digitally and get the equipment needed. A major role played also the theory about

    marketing mix which was a major part of this study. Examination methods used

    were written interviews and the letter method. The written interviews was done by

    contacting the municipalities in Sweden to know how they do the marketing to the

    potential employees. On the other hand the letter method was done by contacting

    the studied organizations employees to know their ideas about how to encounter

    the new employees. The results of this study was that the organization’s employee

    mentioned that marketing should be done by digital channels because the time we

    are living in requires it. Lastly, the conclusions was that market mix can be a great

    strategy to reach the new target group and to always improve the marketing by

    doing a plan and then also realize the plan by doing the events and campaigns.

  • 17.
    Butterfield, Hanna
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Johansson, Jennika
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Psykosocialt välmående förbättrar kvalitetssäkringen för brukare2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The psychosocial well-being of the staff in daily operations has a major impact on the users' own development. The need for work training for people with certain disabilities is based today on the Act on Support and Service, the persons who receive a decision granted for this form of work training are placed on a daily activity to in the future be able to step out into working life and handle a profession as too many of us is not seen as a major challenge.

    The lack of time that prevails among the staff, in turn, leads to the users not getting the help they need and unfortunately their development is slowed down and the first step out into the working life is increasingly slipping away from them. The individual has their needs which the staff needs to take into account, but today they are not able to handle when the staff has too many users to be responsible for.

    The resources in the business are too few to take care of the people who are entitled to help with legal decisions. Time optimization for the tasks and a mapping of what should be prioritized can generate a more comfortable workplace, but primarily a quality assurance where the user is at the center.

  • 18.
    Bäck, Linda
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Analys av kvalitetsbristrapporter vid en tillverkande industri: En fallstudie utförd i enlighet med Sex Sigmas projektmetodik DMAIC2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The thesis has been carried out in a manufacturing industry with high quality requirements both from customers and national regulatory frameworks for medical devices. To meet these requirements the site is certified by ISO 9001, ISO 13485 and ASME as well as they continuously work by the principles of Lean and Six Sigma. For different types of defects in the production, such as quality defects on materials, non-conformance reports are established for monitoring, analyzing and statistical logging the problems. Monitoring is done on supplier and item level. However there is no analyzing or monitoring of the type of quality problems. A deeper statistical analyze of various types of defects according to Six Sigma and DMAIC has therefore been seen as relevant to this study. The questions "What types of defects contribute to the largest internal quality costs according to rework and scrap?" "What are the root causes to the defects?" and "Which root causes requires the least resources to be eliminated, while giving the most positive impact if they are?" form the basis of this work. 

    The study has been made in accordance to DMAIC. Various methods and tools from the improvement program Six Sigma has been used for collecting, processing and analyzing data. The methods used for collecting data was collection from database, literature studies, interviews, and observations. The methods used for analyzing data was stratification, triangulation and DMAIC. The tools used was the Kano model, CTQ-analysis, Pareto chart, check sheet, flowchart, bar graphs and cause-effect diagram based on 7M. 

    The results that occurred was that different types of defects in form of indentations or chipped metal items, scratches on plastic and glass tubes as well as scratches on metal items account for the largest proportion of internal quality costs in the form of scrap and rework on avd2. On avd1 the cause of defects that account for the largest proportion of internal costs in the form of scrap and rework does not appear just as clearly. The root causes identified to the occurrence of the defects is insufficient 5S on avd2 as well as in the inventory. Suggestions to the organization for eliminating the root causes are: 

    Short-term solutions: Sort, organize and clean, mostly in assembly halls, to remove all unnecessary items and free space. The storage of steel items should be reviewed as well as how the material is presented for the assemblers.  

    Long-term solutions: A continuous work with 5S, both inside the assembly halls and in the warehouse. Work in accordance with a pull-system instead of today's push-system. 

  • 19.
    Clevehorn, Lovisa Paula
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Sustainability in hospitality: A case study of hotel Galomar2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Newly refurbished Galomar opened in the summer of 2018 and is awarded the first self-sufficient hotel in Madeira Island out of renewable energy sources. The hotel management is highly engaged in sustainability and therefore wants to ensure that they are doing everything achievable to be as sustainable as possible. The purpose of this report was to identify and analyse the environmental and sustainability work performed at hotel Galomar. The basis for identification was performed through a simplified life cycle assessment. Analysis was performed using the corner stone model, the United Nations seventeen sustainability goals and quality management tools such as: GAP-analysis, SWOT and 10M. The methodologies used to collect data was primarily qualitative through observation of hotel Galomar and interviews with guests staying at the hotel. Results show that the hotel primarily works to provide to sustainability in hospitality through engaged management, energy management system, advanced water system, inclusion of employees and guests and different activities to contribute to the local community. Results also show that there is a competitive advantage for a hotel to work with sustainability since this is something that is more and more desired and required by today’s travellers. Tourism is in a very special position to benefit from local communities, socially and economically, and to raise awareness and support for preservation of the environment. Within the tourism sector, economic development and environmental conservation should not be seen as opposing forces- they should be pursued hand in hand as aspirations that can and should be mutually reinforcing.

  • 20. de la Chapelle, Eva
    Förbättring och utveckling av kompetensförsörjning: En kvalitativ studie utförd vid Swedavia AB2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    An organizations quality management, including process improvement and -development requires continuous work. Quality- and process improvement does not only concern the individual employee but the entire organization. This bachelor thesis is about studying and improving a competence provision process at the organization Swedavia. The purpose is to suggest improvements that increase the efficiency and clarifies the competence prevision process.

    The thesis is based on the questions (1) How can the competence prevision be improved at Swedavia? And (2) How can the competence prevision be developed into a more adaptable process that fits into all business areas? In order to identify the cause of quality deficiency, three quality management tools have been used. To provide manageable improvement proposals, data collection has been focused on individual perspective such as interviews and surveys, as well as an operational perspective where quality audits have been reviewed. By analyzing the result with aid in information and material concerning competence prevision and process improvement, improvement proposals for the process have been developed and presented in an implementation plan.

    The study shows that (1) Swedavia’s competence provision can be improved by further developing the process method descriptions, responsibilities and the tools used. An improvement that benefits both the employees and the organization is to apply a clearer description of the overall competence provision process. The description should be based on guidelines for competence management by the Swedish Standard Institute. The result shows that depending on the area of business, the unconsciousness seems to vary. Improvement proposals for a more adaptable process (2) therefore include clearer guidelines, process tools and methods that is specific to the studied business area. In addition to suggested improvements, Swedavia should review what is considered to be of most importance and challenging in the process management, good communication and accessibility.

  • 21.
    Didriksson, Nina
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Standardiserade arbetssätt: Barriäridentifiering och framläggning av riktlinjer för återimplementering av 5S2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The study has the intention to identify factors that prevent Organization X from succeeding with 5S as well as establish guidelines for reimplementation of the working method. Collected materials, through qualitative methods within phenomenological research framework, demonstrate that Organization X used to have good level of 5S in the organization. Maintaining this level has how ever been neglected during recent years. Current work in 5S is inadequate and several employees have requested structure and orderliness at the work place. Analyzation of differences between past and present work of 5S as well as analysing the difference between the employees’ expectations and Organization X promises of 5S in the organization and barriers affecting the accomplishment of 5S were identified. The identified barriers are: lack of top management commitment and requirement, lack of goals, vision and strategy, lack of education and training, inadequate leadership, resource shortages for improvement work, lack of follow-up and revision, unclear ownership responsibility and role allocation as well as lack of improvement process. A performed cultural analysis shows a rational organizational culture in Organization X which strives for stability and rapid short term changes. The organizational culture demonstrates a consonance with the current 5S-work, which may mean a resistance for change. An important activity to focus on in future reimplementation of 5S is to identify norms, values and incentive which have ability to affect drive forces to foster change. Organization X should focus on educating the top managers and the employees in 5S as well as initiating and follow up the implementation. The last implementation of 5S was successful. Based on the result of the previous implementation, Organization X could use previous strategy for reimplementation based on organizational experience. The chosen strategy for reimplementation of 5S should be adapted to Organization X words of value and business. Follow-ups and revisions as well as constructing an improvement process are important activities for 5S anchoring in the organization. The activities contribute to the cultural change 5S requires for successful reimplementation.

  • 22.
    Dåverklo, Josefin
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Eriksson, Ebba
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Förbättringsmöjligheter i en testutrustning för transmissioner inom anläggningsmaskinsindustrin2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    All manufacturing requires some form of quality control to be able to ensure that a product will meet the customers requirements. Volvo Construction Equipment AB has a TDI station, Test Delivery Inspection, for transmissions. They experience a lack of insight and knowledge of the tests that has been done and therefore the purpose of this project is to investigate and improve Volvo CE's test equipment for transmissions and its reliability. The aim is to provide improvement proposals to the organization as well as a plan for the implementation, follow-up and control of the process.

    The study is an improvement project and therefore the methodology Six Sigma and parts of the work process DMAIC are used to accomplish the study. The method is adapted for improvement projects and is primarily used by larger producing companies. For data collection, both quantitative and qualitative methods are used. These methods are; the use of existing data from the organization, brainstorming and two different MSA tests aimed at examining the machine and the human's influence on the process.

    Several quality tools were helpful when analyzing the results and the two factors that has the biggest impact on the test equipment's results is the impact from the human and the test equipment itself such as the variation of the test equipment. An initial approach to reducing the impact of these factors and thereby making the test equipment more reliable is to make sure that all routines are followed and ensure that the method for extracting data from the test equipment is right.

    The conclusions are that the tolerance limits needs to be checked again just because they are based on personal experience and the process can be controlled with statistical process control. To follow up on the results, the same tests can be performed repeatedly and compared with this project. The project can be described as a standardized working method for similar improvement projects and can also be applied to other processes. 

  • 23.
    Ehn, Millie
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Med kunden i fokus: Förbättringsarbete inom en av Migrationsverkets förvarsavdelningar2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Sickness absence in society increases, which implies that organizations must find internal factors in the work that may be contributing factors to this. In an associated pilot study, a lack of structured work towards the organizations objectives was identified as a possible cause for perceived deficiencies of employees in the studied organization. Therefore, an action based research with a deductive approach was chosen for the conduction of this study, based on a study that suggests that work based on the principles of Total quality management creates efficiency while at the same time promoting health in organizations. The purpose of this study has been to identify and enable implementation of identified opportunities for improvement, with the aim of the studied organization achieving set goals. As support, the following questions have been used (1) What does management need to improve in their work so that the organization can achieve set goals? and (2) how can management implement principles of Total quality management in its work for consisting results? Through mainly workshops and observations the results have been collected in order to identify, together with the participants constituted by the department's management, a current situation with improvement opportunities, and a desired location with an associated action plan. With the help of quality technical tools, four basic causes have been identified. These root causes need to be solved in order to then allow changes in structure followed by a supportive culture in order to achieve changed behavior with a focus on original assignment. The root causes identified are: (1) management's lack of knowledge in customer-centered quality work (2) management's priorities, (3) that management does not identify basic causes of problems, and (4) that management does not evaluate their own work in a systematic way. An action plan proposes concrete solutions to the identified root causes to enable implementation. The solution proposals consist in part of a general improvement model with proposals for the development of a relevant toolbox. Furthermore, the solutions consist of management needing to acquire knowledge and at the same time develop learning in order to broaden the scope within which knowledge acquisition takes place, and to evaluate their priorities and create time for tasks that enable behavioral influence. The conclusions are that (1) the management needs to improve work on structure by starting from the original assignment, which needs to be followed by a formal culture that supports the work. When the management has designed culture and structure based on the original assignment, the management can implement a trust-based approach and management (2) The management can implement principles from Total quality management by designing the culture of the organization drawing from these principles. In order to achieve lasting results, a unified design of structure and culture are needed, and in addition that the management must first handle the identified root causes.

  • 24. Eriksson Estrada, Rebecka
    et al.
    Lindbäck, Åsa
    Förebyggande och riskbaserad avvikelsehantering i materialförsörjningsprocesser: En fallstudie av materialplaneringsfunktionen på ett företag inom fordonsindustrin2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The report is a qualitative case study that focuses on a specific process, dealing with deviations, a disturbance in the normal state of the material supply process. The deviation management process is complex and require a view from different perspectives. A qualitative and quantitative data collection has been conducted with the data collection methods observation, interview and document studies. The purpose of the study is to identify improvement opportunities in the material planning deviation management process and propose improvements for how they can work process-focused in preventing, managing and following up deviations. In August 2017, the company launched a new generation of products for the truck market. Prior to the introduction, the material supply process was well established with a defined standard mode. In conjunction with the introduction of the new generation of products, the amount of articles doubled in the production process, new suppliers and material flows were introduced which put new demands on the logistics function and material planning to provide production with materials “just-in-time”. The changes meant disturbances in normal conditions through increased variability and new causes of deviations. The deviation management process is complex, mainly due to undefined working methods and routines at present. Had the process worked according to the organization's principled operating system, the problem would probably be different. Three improvement areas were identified during the course of the study; preventive work, standardized work methods and follow-up. The authors have, with the help of the questions, sought to guide and find suggestions for improvement.

  • 25.
    Eriksson, Jonas
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Utveckling av förbättringsprocess och kommunikation i Structor Uppsala2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Quality improvement inherently requires continuous improvement in an iterative process to meet and exceed customer needs. Through applying an action research strategy and the quality principles of the cornerstone model Structor Uppsala has undergone a research process based on participation. The aim of the study has been to develop the organization’s improvement process and internal communication regarding said process. The study has revolved around the questions (1) How can Structor Uppsala improve their improvement process? and (2) How can Structor Uppsala communicate internally with regards to their improvement process?

    By discussing improvement from a traditional perspective and as an evolutionary process during workshops the organization itself has developed a vision for how the improvement process in Structor could be managed in the future. Structors vison was based on collecting and managing improvement proposals. The organization's vision for the future was supplemented with theoretical requirements such as: feedback on improvement proposals needs to be given regularly, the management of proposals should contain follow-up points, the existing management system should be integrated and the improvement process should be iterative and build on the cycle: plan, do, study, act. A workflow detailing how Structors improvement process can be structured and what communication channels could be used to support the proposed workflow were defined based on Structors requests and the theoretical demands formulated.

    The study shows that (1) Structor Uppsala's improvement process can initially be improved by introducing a structured improvement process based on the created workflow. The proposed structure should be regarded as a beginning and a platform for subsequent improvement of the iterative improvement process. (2) Communication connected to the improvement process should utilize existing communication channels able to convey communication rich in content. Communication regarding improvement is therefore suggested to primarily take place during existing regular meetings complemented with digital platforms already used by the organization.

  • 26.
    Eriksson, Nina
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Centralisering av personalplanering: En fallstudie om effektivisering och processtyrning2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Keolis conducts public transport on behalf of municipalities around the country. Through locally adapted and sustainable city traffic, Keolis creates value for travelers, society and owners. The company has been wholly owned by the international public transport group Keolis since the autumn of 2010. Keolis is located in Jönköping County, Örebro County, Stockholm County, Västra Götaland, Värmland, Östergötland and Dalarna. The company's working method focuses on putting the traveler's needs in focus, which is to offer the solution that is best for travelers and the environment, regardless of the type of traffic. One step in the company's journey was in 2017 a decision to centralize the personnel planning department to be able to increase steering towards set goals and saving resources. Process and flow activity are two interwoven pillars for successful efficiency improvement work. It is in the process that flow activity arises. In order to streamline flow activity, we need to understand the process The starting point for the project is a preliminary study conducted at the company earlier 2019. The preliminary study analyzed the flow process "preparing the traffic day" within the personnel planning department for the Stockholm area and identified improvement areas ahead of upcoming in-depth analysis that takes place in this work. An action plan for identifying and prioritizing improvement areas at the department is presented. The conclusion states the importance of introducing methodological working methods to enable continuous improvements. Based on the identified areas of improvement, the study is designed to answer the question of what improvement should be prioritize and in what order should the organization implement improvements. The implementation would accrue in working methods and approach to gradually streamline the department after centralization Subsequently, an action plan for identifying and prioritizing improvement areas at the department is presented. The conclusion states the importance of introducing methodological working methods to be able to work with continuous improvements. In the near future, leveling out workflow is necessary for stabilizing the process and providing the opportunity to reach the system limit. There are good chances to further develop the department by changing perspectives on the distribution and introducing new working flows. Improvements to these areas will lead to the gradual fulfillment of the initial goal of centralization in the form of a standard approach and increased productivity and profitability.

  • 27.
    Erixon, Sara
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Ekdahl, Emely
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Informationsöverflöd eller informationsbrist: En fallstudie av den interna kommunikationen på Trafikverket2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The studied unit at the Swedish Transport Administration, Trafikledning Öst Stockholm, suffers from a substantial personnel shortage, which meant that employees have problems with obtaining and absorbing information. Also the managers need to spend a lot of time solving staffing issues. The biggest problem is considered to be the large amount of mail that makes it difficult to screen the information. The purpose of this study is to investigate the internal communication at the unit with the aim of developing an implementation plan to improve the internal communication. The study intends to answer the following questions: (1) What is the root cause of the communication problem? (2) How does leadership affect the internal communication? (3) How are the employees affected by the internal communication? (4) How can the internal communication be improved?The theoretical framework is based on theory of communication and internal communication and for instance deals with approaches to communication and pathways to effective internal communication. The study is a case study based on a qualitative approach. Data collection was done partly through a workshop with selected organisational members and through surveys sent to all employees and managers at the unit.The result shows that the organisation is characterised by a transmission approach to communication where communication is seen as the transfer of information from top to bottom, from management to employees and where the employee is a passive recipient. The employees feel that they receive too much information while the managers believe that they send out a reasonable amount. The lack of time seems to affect both parties where the managers are struggling to get the information out and the employees are struggling with having time to comprehend the information received.The conclusions shows the following: (1) The transmission approach to communication is considered to be the root cause of the problem. (2) The management has a vital role in internal communication and should focus more on adapting communication to the recipient. (3) The employees are adversely affected by the deficiencies in internal communication through, among other things, stress and reduced well-being. (4) An altered approach to communication from transmission to sharing of information is believed to be able to improve the internal communication along with the improvements in the developed implementation plan.

  • 28.
    Erlien, Marte
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Implementering av automatiseradsvetsteknik: En kvalitativ fallstudie2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The degree projects purpose is to explore, analyze and explainwhat quality improvements robotic welding can bring to a company’soperations. The study was carried out as a qualitative case studywith an inductive approach. Together with established theoriesfrom TQM and change management, research of manually performed andautomated welding technology, and requirements from ISO standardshas been used to corroborate the requirements and changes that thewelding company are facing. As method for data collectioninterviews, document studies and benchmarking has been conductedin order to analyze the possible quality improvements the companycan achieve by changing parts of their manufacturing system frommanually to automated welding processes. The result of the studyshows that the company is experiencing inefficiency as aconsequence of the workflow in the existing workshop. The companyare at the planning stage of building av new workshop, where thenew workshop together with implementation of automated weldingprocesses can raise new opportunities and simplify the work forthe coworkers which also can reduce safety hazards. The conclusionof the degree project show that the employees who will be affectedby the implementation are aware of, and they have a positiveattitude to the change process as they will get better knowledgeand expertise due to courses required to operate the robot. Thecompany’s management system must be revised in order to adapt tothe new working methods. In relation to the installations that thecompany delivers, the installations may experience improvedwelding quality and the installations lead time will be reduced.The degree project highlights the importance of planning and thatboth the change and implementation process require structure andcontrol.

  • 29.
    Etelhag, Felix
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Åström, Jonas
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Effektivisering av delprocessen utleveranser: Ett förbättringsarbete på Gotlandssnus AB2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Gotlandssnus AB is an industrial organization that produces tobacco product snus and the nicotine-free option Qvitt. The company has experienced rapid growth since 2004 and qualitywork has been affected. After completion of a preliminary study, the subprocess deliveries was considered to be in need of improvement. The employees felt that the process consisted of unnecessary and time-consuming moments. The purpose of the study was to develop an improvement proposal for test including an implementation plan for the subprocess deliveries. Questions used in the study was (1) How can the subprocess delivery be improved? (2) Are proposed actions lead to improvment? (3) Can values, practices and tools from offensive quality development be applied in the improvement work of the subprocess deliveries? The theoretical background shows that offensive quality development can be described as a combination of values, practices and tools that work together to actively prevent quality shortages and promote continuous improvement efforts, instead of controlling and repairing. The DMAIC approach has provided the basis for the improvement work, where focus group meetings, semistructured interviews and observations have been used to collect qualitative data. For the collection of quantitative data, order history has been obtained and a time study has been conducted to base decisions on facts. The collected data has been analyzed using quality tools. The result shows that (1) The perceived problem with the subprocess was ineffective moments where the moment of labeling proved to be most time consuming and was considered duplication. In the subprocess production there was already a labeling moment that was possible to change. The moment could therefore be moved from subprocess deliveries to subprocess production. (2) The improvement resulted in increased efficiency in the subprocess deliveries without affecting the efficiency in the subprocess production. (3) The practic method DMAIC has created a systematic workflow in the improvement work using values that have been guiding. Tools have created the conditions for defining problems, measurement, analysis and improvement.

  • 30.
    Finér Tegnér, Johanna
    et al.
    iDeal of Sweden.
    Fällman, Nadja
    iDeal of Sweden.
    Kommunikation mellan medarbetare: En handlingsplan för iDeal of Sweden2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In today's society, we are exposed to a large amount of information via e-mail, internet and social media, which affects our way of communicating with each other. The digital revolution has developed the companies and their duties and roles. As companies become more digital, surveys show that employees experience the work more stressfully and increase the amount of information. In this report, communication has been investigated between employees at iDeal of Sweden, where communication is primarily via Skype. Through interviews and observations, the students have mapped the current communication. The purpose is to find the underlying reasons for the company to improve communication and submit an action plan around this.

  • 31.
    Gemoll, Matilda
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Isgren, Cassandra
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Is leadership something you do or something you are?: En undersökning i samarbete med Volvo Cars kring hur ledarskapet i Volvo Personal Serviceverkstäder kan utvecklas i linje med Lean Leadership för att öka möjligheterna till lyckade implementeringar och fortsatt utveckling av Volvo Personal Service.2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The study was conducted in collaboration with Volvo Cars in the spring of 2019. The study examined the leadership of workshop managers in Sweden, Spain, Italy, Brazil, Chile, Mexico, Belgium and Poland.

    The purpose of the study was to investigate how leadership can be developed to increase the possibilities for successful implementations of Volvo Personal Service and to investigate which parts of Lean Leadership are required for Volvo Cars to be able to run and develop the leadership of VPS workshops successfully. Selected questions for the study would generate which pitfalls could be identified in the workshop managers' leadership based on research and how Volvo Cars would develop the leadership of these workshops in order for them to be more in line with Lean Leadership. The aim of the study has been to generate a written document for Volvo Cars regarding how the company should guide or develop the existing leadership to lay the foundation for successful implementations and continued development of VPS.

    The thesis is based on a pilot study in which five areas of improvement were mapped to finally decide that the leadership of the workshop managers was the area of improvement that should be investigated deeper. Volvo Cars has noted that the implementation of VPS not always is successful in all workshops and wanted to investigate whether the problem could lie with the workshop managers in Volvo workshops. Case study was chosen as a research strategy for the study, since only one research unit would be investigated, that is, connect Volvo workshops and their workshop managers. The survey was conducted with a qualitative design because the research questions and chosen research strategy were supplemented with a mixed form of data collection to deliver the best possible results for the study. Personal interviews and web surveys were chosen as methods for the data collection.

    During the pilot study, it emerged that there was suspicion that the leadership conducted by the workshop managers is a form of command and control. The workshop managers also experienced difficulties in changing their leadership and focusing on supporting and developing leadership instead of controlling leadership. The result of the survey shows the total opposite, the workshop managers conduct a coaching leadership with a great focus on the employees' development, their own development and continuous improvements, which also are important elements of Lean Leadership.

    The conclusions that the study has laid the foundation for are that the workshop managers conduct a leadership that is not at all in line with what Volvo Cars predicted. The workshop managers have shown clearly that they possess characteristics that support Lean Leadership, but they have also proven that in many situations they conduct Lean Leadership and that they are fully capable of changing their own leadership. The result will mainly benefit Volvo Cars and their continued work with VPS, but other organizations in the industry can also use the study's results regarding the new leadership.

  • 32.
    Göthe, Melanie
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Andersson, Carola
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Erfarenhetsåterföring i projekt inom LKAB Södra samt kommunikation gällande förändringar uppkomna till följd av projekt2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The purpose of this degree project was to develop and improve two earlier identified areas within LKAB in which there was potential for improvement. Thiswas done by the use of earlier acquired and newly obtained knowledge. To ensure that the purpose of this degree project was fulfilled two questions was designed: “How can the organization’s knowledge management improve?” and “How can the organization’s communication to employees affected by changes resulting from projects improve”. When the degree project was initiated there was no structured way of work for knowledge management nor was there any guidelines concerning how this type of communication was to be executed. Literature studies were accomplished by the use of already obtained course literature, libraries and databases. Data was collected through semi-structured interviews with six subjectively selected employees within the organization. The collected data was mapped out and categorized with the use of a template. The results showed thatthe majority of the employees saw multiple flaws within the identified areas and wished for improvement. The tiny part of the knowledge management that was structured was the one within the final project reports. The shared knowledge within the project reports was very thin and not always helpful for others as well as hard to find due to the reports not being searchable by the use of key words. The employees had many suggestions regarding how the knowledge managementcould improve. These included adding a search function, more structure andspecial gatherings for sharing knowledge only. Regarding the communication surrounding changes resulting from projects it was said that it varies and as far asthe employees knew there was no policy or guidelines to follow. All employees preferred verbal communication when being informed about changes that would affect their daily work but also shared that information often came to them through their intranet Arena or e-mail. The conclusions drawn from this was that structural improvements was needed in both areas, improvements must be established amongst the employees and a better understanding for the profits made possibleby the implementation of these improvements must be acquired. To improve the knowledge management the final project reports must be searchable, knowledge must be documented continuously throughout the project, project reports must be transferred in the event of a change of archive structure, the contents mustspecified and include both hard and soft topics and lastly the avail of knowledge management must be established amongst the management as well as theemployees and seen as a natural part of the project delivery. To improve the communication to employees affected by changes resulting from projects a communication policy must be established, the communication plan within projects must be based on a thorough stakeholder analysis, the communication should be verbal and a deeper understanding regarding how communication becomes a powerful tool must be obtained.

  • 33.
    Haddad, Armin
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Coldevin, Kevin
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Optimering av arbetssätt och processer inom ett IT-företag2019Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    This thesis aims to identify quality problems within the studied organization, whereupon quality-technical approaches are applied in order to produce solution proposals. The report includes the theories SWOT, Social Media Landscape, Cornerstone Model, Process Modeling, Process Maturity, TQM, PDSA Cycle, Statistical Process Control, Ishikawa Diagram and previous research that is considered adequate. The work is a case study where qualitative and quantitative data, predominantly of the primary form, created the basis for the report's content.

    Results indicate that there is a lack of necessary routines and resource efficiency within the studied organization to enable continued progression. The company's resources are used inefficiently, which is considered to inhibit the company's development opportunities. The fact that there are quality problems within the organization has resulted in an unwanted amount of unfulfilled bookings, a phenomenon called timeouts. The phenomenon has subsequently led to a loss of potential income. Presented results further demonstrate that within the studied organization there are good conditions for growth.

    Conclusions that can be drawn show that the studied organization, in agreement with previous research, faces the challenge of creating a balance between an agile working method and process maturity. The lack of documentation and routines as well as inefficient resource utilization represent major threats to growth, after which three solutions have been presented. The report presents the following three solution proposals: improvement of process maturity, acquisition of stylists and activation of existing stylists and acquisition of extra staff. For each individual solution, an individually designed action plan and a preliminary design timetable have been established.

  • 34.
    Hallberg, Robin
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Johansson, Rasmus
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Kartläggning av population vid statliga konsekvensutredningar2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The current bachelor thesis is based on an earlier pilot study that identified shortcomings in impact assessment regarding the company's cost effects in regulation. The purpose of the work is to develop a model for improved population mapping, the identified improvement potential which, according to the preliminary study, is seen to have the greatest impact on the overall quality of impact assessments. The work also includes the development of a plan for implementation. The theoretical framework for the study is based on Deming's profound knowledge and the ideology concerning total quality management and the associated cornerstone-model. To solve the problem a modified model of the Plan-Do-Study- Act cycle called Check-Plan-Do is used as methodology. The survey conducted and related results have generated an applicable model for improved population mapping. The result has corresponded to the purpose of the report and creates improved conditions for mapping the population through the development of a standardized process. 

  • 35.
    Hultemar, Stefan
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Jalmelid, Niklas
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences, Industrial Engineering & Management.
    Arbetssätt för ständiga förbättringar: Studie inom Region Gotland2017Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    The study is based on a number of problem areas in working with continuous improvements in Regionstyrelseförvaltningens kansli (RSF-kansli), Region Gotland.The purpose of the study is to propose working methods for RSF-kansli to work with continuous improvements. The study is based on three main issues; how can RSF-kansli work with continuous improvements; how can the employees get more time to work with continuous improvements; and how can they exchange work related experiences?Several improvement tools are available in the Region Gotland organization, but are not used by RSF-kansli. The theory of the study consists basically of theories related to continuous improvements. As part of the analysis other municipalities working with successful improvement are studied. Recommended working methods for RSF-kansli are influenced by identified key factors in other municipalities' work.

    The key finding in the study is that no systematic methods for continuous improvements are used by RSF-kansli. Employees work mainly with deviation management rather than proactive improvements. Another key finding is weak leadership when working with improvements, where no common goals are established in the working group. Existing improvement initiatives are personally initiated by employees.A management system for continuous improvement is proposed to the RSF-kansli to eliminate the shortcomings identified in the work with continuous improvement. The PDSA-cycle is included in the proposed management system to give the employees opportunities to work systematically with continuous improvements. An implementation plan has been established to support RSF-kansli in the event of the introducing the management system.Conclusions emerged from the study are that the organization needs leadership and management commitment to be successful in working with continuous improvements.The employees have to work with continuous improvements together and focus on the documentation of the developed improvements to be able to exchange work related experiences. RSF-kansli also have to make the work with continuous improvements more systematic to be successful.

  • 36.
    Hurtig, Marie
    Uppsala University, Disciplinary Domain of Science and Technology, Technology, Department of Engineering Sciences.
    Planering vid sjukfrånvaro i hemtjänsten2018Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    In the field of care for the elderly today there are challenges, such as high workload and poor working hours, which means that recruitment is difficult in the operations. The increased workload causes sick leave, which in turn leads to more sickness absence in the workplace. The study is builds on surveys of the staff and interviews with other companies in order to share thoughts and working methods that can help to develop the planning process. The study provide ideas and tools for the business about what they need to do and change to get better and to use