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  • 101.
    Boivie, Inger
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability and users’ health issues in systems development2003Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    The figures of reported health problems in computer-supported, administrative, work are alarmingly high and increasing. The main health problems are visual discomfort, repetitive strain injuries (RSI) and stress-related disorders. Some important risk factors are poor workstation design, constrained work postures, repetitive work and long hours of computer use every day. Others are high demands, poor control over workload and work pace and poor relations to management and colleagues. There is also evidence that poor design and usability of the computer systems as well as technical problems with the computer add to the pressure perceived by the user, which may in its turn cause stress-related disorders.

    Systems (software) development is often technology-driven and the design and contents of the resulting system shapes the work situation, including factors affecting the users' health and well-being. There are numerous examples in the literature describing how poorly designed systems fail to support the real work practices, introducing new ones that are inadequate and more time-consuming. Thus these, supposedly supporting, computer systems get in the way of efficient and effective work, adding a burden on the workers rather than helping them out.

    This thesis tries to describe some of the relations between the systems development process and users' health complaints, in a work context. I also discuss whether or not the concepts of usability and user experience can be used to address users' health issues in the systems development process. The main results indicate that although usability must be addressed, it is not sufficient. Occupational health issues must be explicitly integrated in systems development, and be given priority. This thesis also describes some potential methods and techniques for doing that.

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  • 102.
    Boman, Hanna
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Utvärdering av innovationsstöd inom eHälsa i Stockholms läns sjukvårdsområde2015Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    This thesis investigates how actors within the health care sector work with innovation and development of information technology products, also called eHealth. eHealth services is an expanding area which will play a vital role in tomorrow's health care system. Staffs within health care organizations do have a lot of ideas of how to develop and improve the work process and how to provide better health care.

    The study was performed at Stockholms läns sjukvårdsområde (SLSO) and the purpose of this project is to evaluate the support given by SLSO innovation gateway. Innovation gateway is an approach that has been spread to some of Sweden's county councils, where the aim is to take advantage of the staffs ideas and to develop products and services based on activities that contribute to improving health care. Interviews and observations have been made to understand the innovation environment in Stockholms läns lansting. This gave an understanding for which user-centred aspects that are important to consider when developing eHealth innovations. Aspects like security, usability and availability are essential to consider when creating innovations that create value for patients and employees. The results also showed that staffs need better support from the organization and an understanding and knowledge in information technology, law and project management to be able to manage and develop eHealth innovations. The study has also shown that the client, the project and developers must all be involved in the innovation process and work with the organization to succeed. It requires a reallocation of resources to enable SLSO to provide the demanded support. 

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  • 103.
    Borälv, Erik
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Design and usability in telemedicine2001Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    A design of computer systems, that effectively supports the user, is a major goal within human-computer interaction. To achieve this, we must understand and master several tasks. These tasks concern firstly what to develop and secondly how to develop the system.

    The design and implementation of effective and efficient user interfaces is a prerequisite for the successful introduction of computer support in the medical domain. We base our work on a fundamental understanding of cognitive aspects of human-computer interaction, as well as on detailed analysis of the specific needs and requirements of the end users, i.e., the medical professionals.

    This thesis presents several approaches for development of systems for computer-supported work in health care. The solutions described concern vital problem areas: (1) the focus on the work tasks to be performed, (2) the cost of software and the way competition works in a networked world. Solutions to these problems can lead to more usable systems from a user's perspective but may also change the nature of computer applications.

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  • 104.
    Boustedt, Tova
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Klinikintern statistik: en fallstudie kring behov av och möjligheter till framtagandet av ett statistikverktyg2014Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The health care sector is one of the most information-intensive institutions in Sweden. Big investments in information technology have been made to ensure efficiency and quality within organisations in health care. This has led to high requirements in documentation and resulted in an increase in administration which gradually more often is done by nurses and doctors. A major problem is that it is difficult to gain access to the information recorded in all the different systems, which is their objective. This causes double documentation instead of being a support in follow-up performance.  

    This study investigates the use of a central warehouse to enhance how people work with statistics at a clinic. The purpose of the project was to identify need and issues surrounding the clinical internal statistic of the Department of Neurosurgery and then give an improvement proposal in the form of a prototype software tool. During the project a requirement analysis in the form of interviews and observations in the clinic was carried out and the project team could identify users, systems, artefacts and information needs were identified.

    The result of this work is a prototype which was developed in a user-centered process, where contact with the IT-department (e-Hälsa) provided opportunities for access to data. The project has contributed a survey of the clinic where information- and functional needs about administrative statistics have been compiled and are the basis for a prototype that demonstrates a possible concept for recording and monitoring.

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    KlinikinternStatistik_TovaBoustedt
  • 105. Brey, Philip
    et al.
    Dainow, Brandt
    Erden, Yasemin J.
    Matar, Amal
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Centre for Research Ethics and Bioethics.
    Jansen, Philip
    Rodrigues, Rowena
    Santiago, Nicole
    Resseguier, Anais
    Tambornino, Lisa
    Lanzerath, Dirk
    Hoevel, Philipp
    SIENNA D6.3: Methods for translating ethical analysis into instruments for the ethical development and deployment of emerging technologies2021Report (Other academic)
    Abstract [en]

    In this SIENNA deliverable we present five general methods for translating ethical analysis into frameworks and methods for the ethical guidance of new emerging technologies. These are:

    a multistakeholder, coevolutionary strategy for ethically responsible development, deployment and use of new technology,a step-by-step method for the development of ethics guidelines and ways in which guidelines can be operationalized,a general approach for Ethics by Design, that works for all technology fields,suggestions for ethics and human rights projects on new and emerging technologies for

    engaging with policy-maker, and finallya method on how research ethics committees can support ethics in new emerging technology research.

  • 106.
    Bugnar, Alexandru
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of Game Design.
    Persson, Jesper
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of Game Design.
    How Quicksave and Quickload Affects Immersion Within Immersive Simulation Games2021Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Immersive sims are all about being immersed and acting in a believable world, despite this,we believe that how their save systems affect player experience has not been exploredenough. In this paper we examined the relationship between save systems, save scumming,and player immersion using the scales tested by Weibel and Wissmath (2012) in their studyabout presence and flow and how they constitute immersion. In order to test how much savescumming influences immersion, we had two groups of players play Deus Ex: HumanRevolution: one that played using only the autosave system, and the other one exclusivelyusing quicksaves. After playing the game for two hours, they then answered twoquestionnaires that allowed us to gauge their presence and flow respectively. Our test foundwhat looks to be a trend of quicksave negatively affecting flow, but our results are notstatistically relevant (P = .11), this might be due to our small sample size (N = 10).

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  • 107.
    Bulygin, Denis
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Human-Computer Interaction.
    How do people evaluate virtual goods in social media? The case of Dota 22019Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Virtual purchases are the main source of revenue for developers of F2P games being a market with expected 17.4 billions of dollars volume in 2019. Despite the broad scope of research of virtual purchases, it is still unclear how the player evaluate non-functional goods. Based on analysis of discussions of virtual decorative items this work what experiences nonfunctional items grants players with and how those experiences discussions reflect in the item’s price. 

    With the use of Structural Topic Modeling framework this work demonstrates the dimensions of players’ experience in their association with price change on the case of Reddit.com subreddit /r/Dota2. Analysis reveals three main categories of discussions: dimensions of hedonic value, dimensions of social value, expectations mismatch. This work contributes to studies of virtual purchases by decomposing each category into experience dimensions and by revealing the relationship between extracted experience dimensions and items price.

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  • 108.
    Bälter, Mattias
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
    Learn to program without the use of syntax: Examining the ability to learn programming through visual programming2022Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    As our society becomes more digitalized, the need for programmers is increasing. There are multiple schools world wide who have started implementing programming classes at early ages for their students. These classes are mostly taught using visual programming.Having the correct tools to teach programming in an introductory manner is of utmost importance, which visual programming can provide for the students.When novices start learning programming, the initial struggle for them is to master the aspects of syntax. Visual programming removes the aspect of syntax and focuses on teaching the students core concepts of programming. This is the problem that this project focuses on; The ability for novices to learn programming through visual blocks instead of syntax. The problem was approached with user testing of a game created, where the users solve puzzles using visual programming. Using the data from the user tests, evaluations and conclusions are drawn to whether visual programming is more beneficial for learning core programming concepts than syntax programming is.

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  • 109.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Complex systems for society2018In: XRDS, ISSN 1528-4972, Vol. 25, no 1, p. 63-63Article in journal (Refereed)
  • 110.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Software engineering with conflicting user needs: Patient accessible electronic patient records2018In: Proceedings of the International Workshop on Software Engineering in Healthcare Systems, IEEE, 2018, p. 1-1Conference paper (Refereed)
    Abstract [en]

    With roots in Human Centred Software Engineering, and in User Centred Systems Design Asa Cajander has lead research on Patient Accessible Electronic Health Records (PAEHR) for six years. This experience has made her revisit the core values of user centeredness, as the different user groups of PAEHR indeed describe conflicting user needs. In this key note she will present the patients' perspective of the system, and contrast that with the perspectives of physicians and nurses. The conflicting needs of the different user groups will be illustrated by a small role play, and she will relate and discuss the findings in relation to the design and development of eHealth systems.

  • 111.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability – Who Cares?: The Introduction of User-Centred Systems Design in Organisations2010Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis analyses the difficulties encountered in the promotion of usability, especially in relation to occupation health issues, when developing IT systems in a public authority. It examines what happens when User-Centred Systems Design (UCSD) approaches are introduced to organisations with in-house systems development for their employees. It studies how stakeholder values affect the outcomes in terms of usability, occupational health, and institutional acceptance. Moreover, new methods are examined and evaluated as potential tools for assisting the adoption of UCSD. These methods are for example Field studies for system developers, Usability coaching for stakeholders and Management views of usability.

    A stated aim is to influence systems development in practice. Hence an action research paradigm has been employed, carrying out research and change in real life settings, gathering and analysing data using qualitative techniques.

    This thesis is based on a constructivist perspective, where theories in the areas of learning and organisational change have been used in order to better understand the research questions.

    The research demonstrates that most people are enthusiastic to, and interested in, UCSD with a focus on the computerised work environment. Many of the stakeholder groups, such as managers, users, project managers and system developers, changed their construct of identity as well as practice when UCSD was introduced.

    However, this research shows that there are several values that affect systems development and hinder usability work. These include for example value of rationality and objectivity, and differing values and perspectives underpinning descriptions and discourse on work and systems development. Values such as automation, efficiency, and customer satisfaction shape the development of new technology, and ultimately the tasks, work practices integrated in IT systems.

    Moreover, the results demonstrate that even though many consider usability as important, few take active responsibility for it, as the title of this thesis suggests.

    List of papers
    1. Work environment and computer systems development
    Open this publication in new window or tab >>Work environment and computer systems development
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    2003 (English)In: Behaviour and Information Technology, ISSN 1362-3001, Vol. 22, no 6, p. 375-387Article in journal (Refereed) Published
    Abstract [en]

    Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure and provide efficient solutions to, and are more seldom studied or solved. Solutions to work environment problems are usually applied to already existing work situations through improved equipment and work place design, health programmes, education, reorganizations, etc. The problems are seldom prevented by means of applying relevant methods early in the systems development process, before the artefacts have been designed and implemented. This paper, and the following papers of this special issue, will focus on the need to integrate different interdisciplinary methods at different phases in the development process of computerized support systems, with the ultimate goal to prevent work environment problems and decrease the health risks to the users.

    Keywords
    dator, informationsteknologi, kommunikationsteknologi, arbetsmiljö, användbarhet, organisation, organisationsutveckling, datoretik; computer, information, communication, technology, work environment, usability, organizational development, computer ethics
    National Category
    Computer Sciences Psychology Business Administration
    Identifiers
    urn:nbn:se:uu:diva-46656 (URN)10.1080/01449290310001624356 (DOI)
    Available from: 2007-03-19 Created: 2007-03-19 Last updated: 2018-01-11Bibliographically approved
    2. Key Principles for User-Centred Systems Design
    Open this publication in new window or tab >>Key Principles for User-Centred Systems Design
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    2003 In: Behaviour & Information Technology, Vol. 22, no 6, p. 397 – 409-Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-93523 (URN)
    Funder
    Available from: 2005-09-30 Created: 2005-09-30 Last updated: 2010-11-22Bibliographically approved
    3. Usability and User’s Health Issues in Systems Development - Attitudes and Perspectives
    Open this publication in new window or tab >>Usability and User’s Health Issues in Systems Development - Attitudes and Perspectives
    2007 (English)In: Maturing Usability: Quality in Software, Interaction, and Value, Springer Verlag , 2007Chapter in book (Other academic)
    Place, publisher, year, edition, pages
    Springer Verlag, 2007
    National Category
    Engineering and Technology
    Identifiers
    urn:nbn:se:uu:diva-14949 (URN)978-1846289408 (ISBN)
    Available from: 2008-02-01 Created: 2008-02-01 Last updated: 2012-09-28Bibliographically approved
    4. User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority
    Open this publication in new window or tab >>User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority
    Show others...
    2009 (English)In: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 5, no 3, p. 13-53Article in journal (Refereed) Published
    Keywords
    Attitudes, Field Studies, Management Perspectives, Organizational Change, Public Authority, Usability, Stress, Systems Development Models, Usability Policy, Usability Index, User Centred Systems Design, User Participation, Vision Seminars, Work Environment
    National Category
    Computer and Information Sciences
    Identifiers
    urn:nbn:se:uu:diva-100307 (URN)10.4018/jthi.2009070102 (DOI)
    Available from: 2009-03-30 Created: 2009-03-30 Last updated: 2018-01-13Bibliographically approved
    5. Introducing Usability Roles in Public Authorities
    Open this publication in new window or tab >>Introducing Usability Roles in Public Authorities
    2008 (English)In: Proc. 5th Nordic Conference on Human-Computer Interaction: Building Bridges, New York: ACM Press , 2008, p. 113-122Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    New York: ACM Press, 2008
    Keywords
    Usability professional, usability expert, case study, public authority
    Identifiers
    urn:nbn:se:uu:diva-87374 (URN)10.1145/1463160.1463173 (DOI)978-1-59593-704-9 (ISBN)
    Available from: 2008-11-17 Created: 2008-09-11 Last updated: 2010-04-13Bibliographically approved
    6. Management Perspectives on Usability in a Public Authority - A Case Study
    Open this publication in new window or tab >>Management Perspectives on Usability in a Public Authority - A Case Study
    2006 (English)In: NordiCHI 2006: Changing Roles, 2006, p. 521-Conference paper, Published paper (Refereed)
    Abstract [en]

    In trying to understand the problem of poor usability in

    computer-supported work, this article looks at management

    and their perspective on usability in a public authority.

    What are their underlying basic values, assumptions and

    attitudes? Why do managers interpret usability as they do,

    and what are the consequences for the organization and for

    usability? The empirical basis is an interpretive case study

    where 19 semi-structured interviews were conducted.

    Results indicate that usability is interpreted differently,

    depending on the formal roles of informants. Furthermore, a

    majority of the informants express personal, but limited,

    responsibility for usability. Moreover, we found that basic

    values are based on an instrumental view of work where

    efficiency and economy are important constituents. We

    identified that even though users participate in IT

    development, they have no formal responsibility or

    authority. They have become IT workers in that they

    perform highly technical tasks such as integral testing.

    Identifiers
    urn:nbn:se:uu:diva-22200 (URN)1-59593-325-5 (ISBN)
    Available from: 2007-01-12 Created: 2007-01-12 Last updated: 2010-04-13
    7. Hello World!: Experiencing usability methods without usability expertise
    Open this publication in new window or tab >>Hello World!: Experiencing usability methods without usability expertise
    2009 (English)In: Human-Computer Interaction – INTERACT 2009: Part II, Springer Berlin/Heidelberg, 2009, p. 550-565Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    Springer Berlin/Heidelberg, 2009
    Series
    Lecture Notes in Computer Science ; 5727
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-122356 (URN)10.1007/978-3-642-03658-3_60 (DOI)000270204900060 ()978-3-642-03657-6 (ISBN)
    Conference
    INTERACT 2009
    Available from: 2010-04-09 Created: 2010-04-09 Last updated: 2018-01-12Bibliographically approved
    8. Towards a usability coaching method for institutionalizing usability in organisations
    Open this publication in new window or tab >>Towards a usability coaching method for institutionalizing usability in organisations
    2010 (English)In: Human-Computer Interaction, Berlin: Springer-Verlag , 2010, p. 86-97Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    Berlin: Springer-Verlag, 2010
    Series
    IFIP Advances in Information and Communication Technology ; 332
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-122357 (URN)10.1007/978-3-642-15231-3_10 (DOI)978-3-642-15230-6 (ISBN)
    Conference
    World Computer Congress 2010
    Available from: 2010-04-09 Created: 2010-04-09 Last updated: 2018-01-12Bibliographically approved
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    FULLTEXT01
  • 112.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Values and perspectives affecting IT systems development and usability work2006Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Computer supported work is often stressful and inadequate computer systems and poor usability contribute to the problem. Still the work situation, and work environment of users are seldom considered when developing computer systems, and it is difficult to incorporate the ideas of User Centred Systems Design (UCSD) in practice. Hence, this research addresses the difficulty in integrating usability, UCSD and occupational health issues in IT systems development in order to improve the resulting work situation and well-being of users. How do basic values and perspectives of stakeholders in systems development projects affect the work with UCSD, usability and users’ health issues in the organisations studied?

    This research aims at influencing systems development in practice; hence, research is carried out in real life settings with an action research approach. Data is gathered and analysed with a qualitative research approach with interview studies, meetings with stakeholders, analysis of documentation, observations and field studies. The theoretical framework adheres to situated action, participatory design, and UCSD that stresses the importance of involving users in the design process.

    This research shows that several basic values and perspectives affect systems development and hinder the usability work, for example, the perspective on user representatives, the value of rationality and objectivity, and the perspective underpinning descriptions and discourse on work. Moreover, this research indicates that the strong business values of automation, efficiency and customer satisfaction shape the development of new technology, and ultimately the tasks and work practices of the civil servants. In short, the studies show that there are some contradictions in business values and the implementation of user-centred systems design, usability and health issues in systems development.

    Attitudes and perspectives are not easily changed, and change comes gradually. In these organisations, we continuously discuss the integration of health issues in systems development, and by introducing and changing the models of systems development these will hopefully enable communication and change forwards of new perspectives and values. However, a focus on models alone is insufficient and therefore we need to develop a systematic approach to include reflection and new perspectives. Perhaps the reflection itself would help us see our values and perspectives and to alter them?

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  • 113.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Eriksson, Elina
    Gulliksen, Jan
    Towards a usability coaching method for institutionalizing usability in organisations2010In: Human-Computer Interaction, Berlin: Springer-Verlag , 2010, p. 86-97Conference paper (Refereed)
  • 114.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grünloh, Christiane
    Electronic health records are more than a work tool: Conflicting needs of direct and indirect stakeholders2019In: Proc. 37th CHI Conference on Human Factors in Computing Systems, New York: ACM Press, 2019, article id 635Conference paper (Refereed)
  • 115.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grünloh, Christiane
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Scandurra, Isabella
    Designing eHealth Services for Patients and Relatives: Critical incidents and lessons to learn2016In: Proc. 9th Nordic Conference on Human-Computer Interaction: Game-Changing Design, New York: ACM Press, 2016, article id 130Conference paper (Other academic)
  • 116.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grünloh, Christiane
    Moll, Jonas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Using data for better cancer treatments2018In: Care for Cancer, Uppsala University, 2018, p. 34-37Conference paper (Other academic)
    Download full text (pdf)
    Precedings
  • 117.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Grünloh, Christiane
    Rexhepi, Hanife
    Worlds Apart: Doctors' technological frames and online medical records2015In: INTERACT 2015 Adjunct Proceedings, University of Bamberg Press , 2015, p. 357-367Conference paper (Refereed)
  • 118.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research.
    Hedström, Gustaf
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Public Health and Caring Sciences, Health Services Research.
    Leijon, Sofia
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
    Larusdottir, Marta
    Reykjavik Univ, Sch Comp Sci, Reykjavik, Iceland..
    Professional decision making with digitalisation of patient contacts in a medical advice setting: a qualitative study of a pilot project with a chat programme in Sweden2021In: BMJ Open, E-ISSN 2044-6055, Vol. 11, no 12, article id e054103Article in journal (Refereed)
    Abstract [en]

    Objectives: Patient e-services are increasingly launched globally to make healthcare more efficient and digitalised. One area that is digitalised is medical advice, where patients asynchronously chat with nurses and physicians, with patients having filled in a form with predefined questions before the chat. This study aimed to explore how occupational professionalism and the possibility of professional judgement are affected when clinical patient contact is digitalised. The study’s overall question concerns whether and how the scope of the healthcare staff’s professional judgement and occupational professionalism are affected by digitalisation.

    Design and setting: A qualitative study of healthcare professionals working in a pilot project with a chat programme for patients in a medical advice setting in Sweden.

    Participants and analysis: Contextual inquiries and 17 interviews with nurses (n=9) and physicians (n=8). The interviews were thematically analysed. The analysis was inductive and based on theories of decision making.

    Results: Three themes emerged: (1) Predefined questions to patients not tailored for healthcare professionals’ work, (2) reduced trust in written communication and (3) reduced opportunity to obtain information through chat communication.

    Conclusions: The results indicate that asynchronous chat with patients might reduce the opportunity for nurses and physicians to obtain and use professional knowledge and discretionary decision making. Furthermore, the system’s design increases uncertainty in assessments and decision making, which reduces the range of occupational professionalism.

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  • 119.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Huvila, Isto
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM.
    Salminen-Karlsson, Minna
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Centre for Gender Research.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Scandurra, Isabella
    Örebro University School of Business, Örebro, Sweden.
    Effects of patient accessible electronic health records on nurses’ work environment: a survey study on expectations in Sweden2022In: BMJ Open, E-ISSN 2044-6055, Vol. 12, no 11, article id e059188Article in journal (Refereed)
    Abstract [en]

    ObjectivesThe introduction of information and communication technology influences the work environment of large groups of employees in healthcare. In Sweden, a national healthcare service providing patient accessible electronic health records (PAEHR) has been deployed, and this paper investigates nurses' expected effects of this implementation.SettingNurses associated with the Swedish Association of Health Professionals working in healthcare such as primary care, hospitals and midwives in Sweden. Before a full-scale national implementation of PAEHR, a web survey study was distributed nationally. The respondents represented all 21 Swedish regions. Questions included five-point Likert scale questions and open questions.ParticipantsA survey link was distributed via email to 8460 registered nurses, midwives and union representatives in Sweden. The response rate was 35.4% (2867 respondents: registered nurses 84%; midwives 6%; chief position 5%; in projects 2% and other 3%). Three reminders were sent out, all of them increasing the response rate. A majority of the respondents were female (89.9%), 8.4% male, whereas 1.7% did not indicate their gender. 31.4% were under 40 years old, 53.8% 40-59 and 13.7% over 60.ResultsData were analysed using exploratory factor analysis with principal component analysis as the extraction method. The analysis revealed three distinct factors related to nurses' expectations of PAEHR: (1) PAEHR improves the quality of care, (2) PAEHR improves the quality of the work environment and (3) risk and fears concerning patients' well-being. Some interesting results include that more experienced nurses are more favourable to PAEHR. Our analysis also shows that the view of the nurse-patient relationship is an essential underlying factor related to positive or negative expectations.ConclusionsResults show that the expectations and perceptions of PAEHR vary depending on the nurse's view of who the electronic record belongs to. Younger nurses are somewhat more negative towards PAEHR than older nurses.

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  • 120.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Hägglund, Maria
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Research group (Dept. of women´s and children´s health), Clinical Psychology in Healthcare.
    Scandurra, Isabella
    Örebro University .
    Wolf, Axel
    University of Gothenburg .
    Personcentrering med journalåtkomst och andra e-hälsotjänster2020In: Medicinsk informatik, Liber, 2020Chapter in book (Other (popular science, discussion, etc.))
  • 121.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Janols, Rebecka
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Eriksson, Elina
    On the establishment of user-centred perspectives2014In: Proc. 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, New York: ACM Press, 2014, p. 103-112Conference paper (Refereed)
  • 122.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Larusdottir, Marta
    Reykjavik University Department of Computer Science, , Menntavegur 1, 102 Reykjavik, Iceland.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Stadin, Magdalena
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Experiences of Extensive User Involvement through Vision Seminars in a Large IT Project2023In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 35, no 4, p. 543-552Article in journal (Refereed)
    Abstract [en]

    As the complexity of IT systems increases, the demand for methods taking the whole work situation into account grows. The Vision Seminar (VS) process addresses the future usage of technologies in complex digital work environments. This paper describes the experiences of conducting the VS process in the context of a large IT project to improve study-administrative work. The participants and stakeholders' experiences of participating in VS workshops were studied as the effect the participants and stakeholders believed the vision might have. Data were gathered through interviews and a survey. The participants were confident that the time spent on workshops was worthwhile and that achieving the future described in the resulting vision was feasible. The stakeholders perceived the VS process as rigorous. They were happily surprised by the positive spirit and engagement displayed by the participants. The utility of the resulting vision not being obvious was the most notable weakness mentioned.

  • 123.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Nyberg, Britta
    Uppsala University, University Administration, Planning Division.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Ekonomiadministratörernas IT-relaterade arbetsmiljö vid Uppsala universitet: En kortfattad rapport från KiA-projektet2014Report (Other academic)
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  • 124.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lárusdóttir, Marta
    Eriksson, Elina
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Contextual personas as a method for understanding digital work environments2015In: Human Work Interaction Design: Work Analysis and Interaction Design Methods for Pervasive and Smart Workplaces, Springer, 2015, p. 141-152Conference paper (Refereed)
    Abstract [en]

    The role of IT at the workplace has changed dramatically from being a tool within the work environment to include all aspects of social and private life. New workplaces emerge where IT becomes more and more divergent, embedded and pervasive. These new aspects of IT at work need to be addressed with new or adapted human centred activities. This paper present and discuss a modified version of personas called contextual personas developed to better address the new working life. The contextual personas were developed using contextual inquiry, and focus groups as well as argumentative design. From the process of developing the contextual personas we learned that they are indeed a promising tool to understand the new work situations, and especially the holistic view of IT at work as they bring the whole working-life of the personas into focus. Finally, we discuss in what way the contextual personas could give developers extended understanding of the users' future office work environment.

  • 125.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computing Education Research. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Lárusdóttir, Marta
    Geiser, Johannes L.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
    UX professionals’ learning and usage of UX methods in agile2022In: Information and Software Technology, ISSN 0950-5849, E-ISSN 1873-6025, Vol. 151, p. 107005-107005, article id 107005Article in journal (Refereed)
    Abstract [en]

    Context: The usage of User Experience (UX) methods has been studied through the years. However, little is known about UX professionals’ lifelong learning processes related to UX methods in Agile, choosing what UX methods to use, and the enablers and hindrances for using the UX methods.

    Objective: The study aims to broaden current knowledge about UX professionals’ lifelong learning practices to understand their work situations better. The paper describes how UX professionals learn about and choose UX methods, their frequency of use, and the enablers and barriers when using the UX methods in Agile.

    Method: An interview study was conducted with 13 UX professionals from various industries and two countries working with Agile and UX. We used a qualitative approach, and a thematic analysis was carried out to answer the research questions.

    Results: The results show that support from colleagues is an essential component for learning about the methods and how to use UX methods. Time pressure makes UX professionals choose methods they know will deliver their desired results. Prototyping, user testing, user journeys, and workshops are the most frequently used UX methods. Additionally, the results show that UX professionals think that the UX methods are often too complicated and take too long to learn. Additionally, they find it challenging to integrate UX methods into Agile.

    Conclusion: These findings indicate that UX methods might work better if designed to be less complicated and deliver results more efficiently. Moreover, collegial and peer learning is central to UX professionals. The HCI community could be more active in supporting this culture by sharing information and learning. Finally, the usability and UX of the tools affect which UX methods are used.

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  • 126.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lárusdóttir, Marta
    Gulliksen, Jan
    Existing but not explicit: The user perspective in Scrum projects in practice2013In: Human-Computer Interaction – INTERACT 2013: Part III, Springer Berlin/Heidelberg, 2013, p. 762-779Conference paper (Refereed)
  • 127.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Lárusdóttir, Marta
    Hedström, Gustaf
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Immunology, Genetics and Pathology, Experimental and Clinical Oncology.
    The effects of automation of a patient‑centric service in primary care on the work engagement and exhaustion of nurses2020In: Quality and User Experience, ISSN 2366-0139, E-ISSN 2366-0147, Vol. 5, no 9Article in journal (Refereed)
    Abstract [en]

    Digitalising patient-centric services to address society’s challenges with an ageing population and healthcare provision is by many seen as important. Studying the effects of the digitalisation on the work engagement of the users of the new systems is vital in this context, especially since previous research has established that the work engagement at work in healthcare is problematic. Work engagement is defined as a positive, fulfilling, affective-motivational state of work related well being, as is closely connected to the experience of resources and demands in the work context. These resources can be for example digital support, experienced demands or empowerment whereas exhaustion is connected to work demand in a workplace. This study contributes to knowledge about the effects of digitalisation on work engagement and exhaustion in the context of patient-centred services and eHealth. Contextual interviews were conducted on site for 5 h with nurses using a new chat function and using telephone for medical advice to patients. Additionally, semi-structured interviews were conducted with all the nurses participating in this digitalisation project to gather more insights into their work engagement in the two work situations. Results were analysed in different themes of areas affected by the digitalisation in the two overarching themes: job demands and job resources. The results show that the change to a chat function when communicating with advice seekers had connection to work engagement in several ways. The nurses experienced less time pressure and emotional pressure, but also a loss of job control and feedback from colleagues working from home.

  • 128.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Lárusdóttir, Marta K.
    Reykjavik University .
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Walking in the Jungle with a Machete: ICT Leaders' Perspectives on User-Centred Systems Design2022In: Behavior and Information Technology, ISSN 0144-929X, E-ISSN 1362-3001, Vol. 41, no 6, p. 1230-1244Article in journal (Refereed)
    Abstract [en]

    Previous research has established that leaders in information and communication technology (ICT) are crucial for establishing a user-centred systems design perspective in ICT for work-related tasks. This paper therefore describes the perspectives of 18 ICT leaders in three kinds of leadership roles (managers, project leaders and specialists) in order to understand their views of user-centred systems design concerning ICT. It uses the concept of technological frames of reference to analyse three domains: technology-in-use, technology strategy and nature of technology. The results show that many specialists see user involvement as a critical factor in successfully establishing new information and communication technologies, but that these systems are currently built around the needs of management rather than end users. Looking forward, all three relevant social groups are optimistic about how ICT will become more user-centred and more strategically aligned in the future. However, changes in ICT are described as extremely energy-consuming and difficult – akin to ‘walking in the jungle with a machete’. Finally, we discuss the relevance of technological frames and present some implications for the successful establishment of user-centred system design as a perspective in organisations.

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  • 129.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Moll, Jonas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Englund, Sara
    Hansman, Anastasia
    Medical records online for patients and effects on the work environment of nurses2018In: Building Continents of Knowledge in Oceans of Data: The Future of Co-Created eHealth, Amsterdam, The Netherlands: IOS Press, 2018, p. 271-275Conference paper (Refereed)
    Abstract [en]

    In 2012 Patients Accessible Electronic Health Records (PAEHR) was introduced in Region Uppsala, Sweden. When PAEHR was introduced heath care professionals were very concerned especially in relation to potential negative effects on their work environment. However, few studies exist that investigate in what way work environments have been affected, and no studies have focused on the nurses' working in primary care. Hence, the purpose of this study was to fill this gap through seven interviews with primary care nurses that were transcribed and thematically analysed. The study shows that the nurses' experiences an altered contact as patients accessing PAEHR came prepared to meetings with more informed questions. They also experienced that the service had increased their work load and that it creates uncertainty for nurses who do not know when to inform the patient about test results etc. Finally, some implications are discussed in relation to the patients' role in shared decision making

  • 130.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Things take time: Establishing usability work in a university context2015In: European Journal of Higher Education IT, ISSN 2409-1340, Vol. 2, no 1Article in journal (Refereed)
  • 131.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lárusdóttir, Marta
    Challenges for action research on HWID in activity based workplaces2015In: INTERACT 2015 Adjunct Proceedings, University of Bamberg Press , 2015, p. 161-170Conference paper (Refereed)
  • 132.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    McDermott, Roger
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Vision seminars and administration of university education: A case study2015In: Proc. 1st Al Baha University and Uppsala University Symposium on Quality in Computing Education, 2015, p. 29-32Conference paper (Refereed)
  • 133.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Stadin, Magdalena
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Artificial intelligence, robotisation and the work environment: Literature review2022Report (Other academic)
  • 134.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Stadin, Magdalena
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Raviola, Elena
    Göteborgs universitet .
    Artificiell intelligens, robotisering och arbetsmiljön2022Report (Other (popular science, discussion, etc.))
  • 135.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Åhlfeldt, Rose-Mharie
    Journal via nätet: delaktighet för patienterna och oro hos personalen2016Report (Other academic)
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  • 136.
    Calvo Barajas, Natalia
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Perugia, Giulia
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Castellano, Ginevra
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    The Effects of Motivational Strategies and Goal Attainment on Children’s Trust in a Virtual Social Robot: A Pilot Study2021In: Interaction Design and Children, New York, USA: ACM Digital Library, 2021, p. 537-541Conference paper (Refereed)
    Abstract [en]

    Understanding the way different robot’s strategies affect children’s perceptions of social robots is crucial for a trustworthy child-robot relationship. This paper presents a preliminary study on whether motivational strategies based on Regulatory Focus Theory and goal attainment affect children’s perception of a virtual social robot when solving a task. The ongoing pandemic (COVID-19) is altering the way we perform research. Hence, we designed a fully autonomous game with a virtual social robot. In an online user study, 25 children (8 to 17 years old) played a regulatory focus goal-oriented game with a virtual child-like version of the Furhat robot. We evaluated children’s perceptions of the robot’s social trust, competency trust, and likability. Also, we assessed the children’s affective state (valence and arousal) before and after playing the game. Our preliminary results show that in the prevention condition, fulfilling the goal elicited less happiness in children. Surprisingly, we observed a trend increase in the social and competency trust elicited by the virtual robot when children were prevented from fulfilling the goal of the task. We discuss the results and the effects of online setups on conducting user studies with children.

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  • 137.
    Canesi, Dávid
    et al.
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of Game Design.
    Sandvik, Samuel
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of Game Design.
    Serov, Bogdan
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of Game Design.
    Comparing the Sources of Engagement for Esports Viewership by Demographics: Exploring how region, game genres, gender, age, and other factors influence people’s preferences when watching online esports broadcasts2024Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
    Abstract [en]

    Spectating esports online has been getting more and more popular in recent years. In order to cater to everyone’s needs and provide the best experience for spectators from all backgrounds, it is important to understand the unique motivations for each type of person to watch esports. In this paper, we build on past research not only in the field of esports, but also traditional sports and sociology to conduct a thorough study uncovering factors that influence people’s esports viewership habits. To achieve this, a survey (n = 542) was conducted, the data from which was analyzed in light of our theoretical framework. Our results showed that while motivating factors are somewhat homogenous across demographics, there are still minor patterns and predictors that can be used to describe the habits of different groups. Our main findings were the importance of tight-knit communities in fighting games, the different roles of communities and competitiveness between genders, and younger people’s preference for co-streams.

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    CSEEVD
  • 138.
    Carlson, Sara
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Löscher, Ida
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Fröjd, Camilla
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Surgical Sciences, Education in Nursing. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Surgical Sciences, Anaesthesiology and Intensive Care. Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Surgical Sciences, Vascular Surgery.
    Using Cognitive Work Analysis to Model the Impact of Digitalization on Intensive Care NursingIn: Journal of Cognitive Engineering and Decision Making, ISSN 1555-3434, E-ISSN 2169-5032Article in journal (Refereed)
    Abstract [en]

    The continuous development of health IT fuels a process of ongoing digitalization that affects the work of hospital staff. A Cognitive Work Analysis methodology was used to investigate the impact of digitalization through a Clinical Information System (CIS), an addition to the basic Electronic Medical Record, on one intensive care unit (ICU). Both observations and semi-structured interviews were performed. The replacement of a paper charting system with a digital CIS that meant some of the administrative tasks could be automated and other tasks being performed on a computer screen instead of using paper. The nurses’ work domain was modeled and compared to a study performed prior to the implementation of the CIS. The study demonstrates the potential utility of the Cognitive Work Analysis approach (when applied both pre and post-implementation) to evaluate the impact of a CIS on ICU nurses.

  • 139.
    Castellano, Ginevra
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Leite, Iolanda
    Univ Tecn Lisboa, INESC ID, Oporto, Portugal.; Univ Tecn Lisboa, Inst Super Tecn, Oporto, Portugal..
    Paiva, Ana
    Univ Tecn Lisboa, INESC ID, Oporto, Portugal.; Univ Tecn Lisboa, Inst Super Tecn, Oporto, Portugal..
    Detecting perceived quality of interaction with a robot using contextual features2017In: Autonomous Robots, ISSN 0929-5593, E-ISSN 1573-7527, Vol. 41, no 5, p. 1245-1261Article in journal (Refereed)
    Abstract [en]

    This work aims to advance the state of the art in exploring the role of task, social context and their interdependencies in the automatic prediction of affective and social dimensions in human-robot interaction. We explored several SVMs-based models with different features extracted from a set of context logs collected in a human-robot interaction experiment where children play a chess game with a social robot. The features include information about the game and the social context at the interaction level (overall features) and at the game turn level (turn-based features). While overall features capture game and social context at the interaction level, turn-based features attempt to encode the dependencies of game and social context at each turn of the game. Results showed that game and social context-based features can be successfully used to predict dimensions of quality of interaction with the robot. In particular, overall features proved to perform equally or better than turn-based features, and game context-based features more effective than social context-based features. Our results show that the interplay between game and social context-based features, combined with features encoding their dependencies, lead to higher recognition performances for a subset of dimensions.

  • 140.
    Cederved, Catarina
    et al.
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Pediatric oncology research with a special focus on side effects.
    Ljungman, Gustaf
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Pediatric oncology research with a special focus on side effects.
    Back, Jon
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Human-Computer Interaction.
    Ångström Brännström, Charlotte
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Pediatric oncology research with a special focus on side effects. Department of Nursing, Umeå University, Umeå, Sweden.
    Engvall, Gunn
    Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Pediatric oncology research with a special focus on side effects.
    Acceptability and potential impact on perceived anxiety of a serious game about radiotherapy in children aged 5 to 14 years: A feasibility and randomized controlled pilot trialManuscript (preprint) (Other academic)
    Abstract [en]

    A web-based serious game was developed as psychological preparation for children who are going to undergo radiotherapy. The game was developed together with children with experience of radiotherapy. The study aimed to investigate the feasibility in terms of reach, usability, and acceptability, of a serious game about radiotherapy, and to evaluate whether it can decrease anxiety levels in children aged 5 to14 years undergoing radiotherapy. The study was designed as a randomized controlled pilot trial with predefined feasibility criteria. Twenty-eight children were assessed for eligibility and 23 were found to meet the inclusion criteria. They were consecutively randomized into one of two study arms. One child was excluded after randomization due to language difficulties. If randomized into Group 1, the children received the intervention (serious game) before treatment started. Children in Group 2 received the intervention after three days of treatment. Questionnaires with fixed answers were used to assess anxiety levels (an adapted version of STAIC) and experiences of gameplay (an adapted version of PENS). The predefined feasibility criterion that the children should play the game for 20 minutes or more was not met. The second criterion, that 70% or more of the participants should return all of the questionnaires was not met either, however, more than 80% returned the PENS questionnaires. All feasibility criteria set for the study were not meet, suggesting that adaptions need to be made if a future study is going to be undertaken. There was no indication that playing the serious game decreased the children’s stated anxiety. When combining the two groups, a pattern emerged that anxiety levels decreased over time. The PENS questionnaire adapted for children showed promising results regarding player satisfaction when using the serious game within healthcare. The trial was registered at ClinicalTrials.gov:NCT04728555

  • 141.
    Chandel, Kuhelee
    et al.
    Högskolan i Gävle, Akademin för teknik och miljö.
    Åhlén, Julia
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology.
    Seipel, Stefan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology. Department of Computer and Geospatial Sciences, University of Gävle, Sweden.
    Augmented Reality and Indoor Positioning in Context of Smart Industry: A Review2022In: Management and Production Engineering Review, ISSN 2080-8208, E-ISSN 2082-1344, Vol. 13, no 4, p. 72-87Article in journal (Refereed)
    Abstract [en]

    Presently, digitalization is causing continuous transformation of industrial processes. However,it does pose challenges like spatially contextualizing data from industrial processes. Thereare various methods for calculating and delivering real-time location data. Indoor positioningsystems (IPS) are one such method, used to locate objects and people within buildings. Theyhave the potential to improve digital industrial processes, but they are currently underutilized.In addition, augmented reality (AR) is a critical technology in today’s digital industrialtransformation. This article aims to investigate the use of IPS and AR in manufacturing,the methodologies and technologies employed, the issues and limitations encountered, andidentify future research opportunities. This study concludes that, while there have been manystudies on IPS and navigation AR, there has been a dearth of research efforts in combiningthe two. Furthermore, because controlled environments may not expose users to the practicalissues they may face, more research in a real-world manufacturing environment is required toproduce more reliable and sustainable results.

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  • 142.
    Chen, Li
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Designing Digital-Physical Meeting Places to Enhance Social Interaction2022Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Involuntary loneliness has become a societal challenge and might be developed into mental illness. Social inclusion is believed to be a key factor of mental wellness. It is important for decision makers to put in intersectoral efforts to enhance social interaction and create social belongingness which would be beneficial to the well-being of community members. This study seeks to understand how we can design digital-physical meeting places to enhance social interaction in community settings. A pre-study was conducted to understand the current social interaction experiences. Three ideas of potential solutions were generated based on the results of pre-study. A final prototype following the idea of Interactive Band was made to evaluate through user tests and semi-structured interviews. The findings showed that it could be supportive for enhancing social interaction through instant feedback and variation of play. This article further discussed what design choices could facilitate interaction with the designed object and interaction with other people and what should be considered when designing for a community.

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  • 143.
    Chen, Yiran
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media.
    Persuasive Design: Enable Bystanders to Get Access to the Nearest AED When OHCAs Happen2020Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    Out-of-hospital cardiac arrest (OHCA) has become a leading cause of death in Sweden, while the useful tool external defibrillator (AED), which enables the heart to restart to beat, is not fully used. Prior studies have worked out various solutions to promote the use of AEDs. However, those studies only delved into the situation in certain areas but barely fit the conditions in Sweden. In addition, few of the studies explored the cause of low use of AEDs from the perspective of users. This work investigated the drawbacks in the current situation in Sweden and users’ thoughts towards using AEDs. As a result, this thesis presented a persuasive design, a group of embedded functions in Google Maps. The main effects of the design are: 1. Endowing bystanders with knowledge of where AEDs are located and how to manage the device 2. Facilitating the process of seeking and retrieving the devices and creating a channel for bystanders to sought help. The prototype was further evaluated through Heuristic Evaluation. The study results showed the design successfully made a persuasive impact on bystanders to change their attitudes by offering instruction for them to seek and control AEDs. The design also remedied deficiencies in the current situation of using AEDs in Sweden. Lastly, the study concluded persuasive design can play a role to facilitate the use of AEDs, thus improving the survival rate of OHCAs.

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  • 144. Chisik, Yoram
    et al.
    Altarriba Bertran, Ferran
    Schaper, Marie Monique
    Márquez Segura, Elena
    Turmo Vidal, Laia
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Human-Computer Interaction.
    Wilde, Danielle
    Chasing play potentials in food culture: embracing children's perspectives2020Conference paper (Refereed)
    Abstract [en]

     In this one-day workshop, we will explore how food related culture and traditions can guide the design of playful technologies and experiences. Using food as an accessible starting point, we aim to bring together a diverse set of participants in order to share and make creative use of playful traditions and food stuffs through hands-on prototyping, play and discussion. At the end of the day we expect to further advance our methodological inquiry with insights on how children's natural affinity to play can be leveraged in co-design explorations aimed at chasing play potentials in foods and food related practices as well as expand the repository of play-food potentials we have been curating for the past months. Overall the workshop will contribute to enriching the set of tools available for designers interested in play and technologies for everyday use, in and beyond the food domain.

  • 145. Chisik, Yoram
    et al.
    Schaper, Marie-Monique
    Altarriba Bertran, Ferran
    Lupu, Ruxandra
    Barbu, Laetitia
    Turmo Vidal, Laia
    Nilsen, Erik
    Gupta, Saumya
    Valero, Cristina
    Through the Zoom Glass: Drawing Design Inspiration from Mediated Playful Interactions with Food and Child Personas2021Conference paper (Refereed)
  • 146. Christensen, Lars Rune
    et al.
    Erickson, Ingrid
    Harper, Richard
    Lewkowicz, Myriam
    Nauwerck, Gerolf
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction.
    Why Do CSCW Insights Lose Out to Management Intuitions?2020In: Proceedings of 18th European Conference on Computer-Supported Cooperative Work, 2020Conference paper (Refereed)
  • 147.
    Christersson, Oskar
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Accessibility Concepts to Include Elderly in the Digital World2024Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    The digital world offers endless possibilities. New technology is constantly released, and different ways to interact with and use systems are often introduced. Even though the usefulness of digital systems can be high, the constant ongoing release of new technology forces users to keep up. To be able to participate in the world of digital technology, a user must possess the necessary understanding of how to use and interact with the technology in question. This project addresses the topic of digital accessibility, with focus on elderly. Defined accessibility concepts are gathered through a literature study and used in the process of developing two new prototypes of the web application Klimatkollen. The prototypes are then evaluated, partially through a Think Aloud process where users over 60 years old rate the difficulty of performing specified tasks in the prototypes. Due to deviations in the test process, it is not possible to conclude if the accessibility concepts used in this project have any effect on the usage of a system. However, the literature study, and the concepts gathered can be used as a starting point for future research.

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  • 148.
    Clark, Valjean
    Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Social Sciences, Department of Informatics and Media, Human-Computer Interaction.
    Exploring design and product development data in high-tech companies using data visualization2013Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
    Abstract [en]

    In high-tech companies, user experience has become an important part of data-driven product development, but unfortunately the artifacts created by user experience work are often stored in disparate documents and databases, and it is difficult to get a big picture of all the artifacts that have been created and how they relate to each other and to other product development data. Data visualization is one way to approach solving these issues, but how can this data be presented to users in a meaningful way such that both the artifacts and the relationships between them are understood? Three hierarchical data visualizations - partition, sunburst, and zoomable treemap - were built around some early product development data. These visualizations were tested in a comparative exploratory usability test with six users to find how well users understood the data and the relationships between the data. The most significant results were that most users did not know how to interact with the partition and sunburst visualizations until prompted to do so, users had a difference in understanding the data between the sunburst and partition visualization, and some techniques worked very well to keep users oriented while others did not. Future work should first focus on adding a creative element to the tool, where data can be added and relationships can be built in the visualization itself, and then focus on testing the tool again with a more specific audience of strategic planners, UX designers, and requirements engineers. 

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  • 149.
    Clear, Adrian
    et al.
    Lancaster University, Lancaster, United Kingdom.
    Friday, Adrian
    Lancaster University, Lancaster, United Kingdom.
    Hazas, Mike
    Lancaster University, Lancaster, United Kingdom.
    Lord, Carolynne
    Lancaster University, Lancaster, United Kingdom.
    Catch my drift?: Achieving comfort more sustainably in conventionally heated buildings2014In: DIS ’14: Proceedings of the 2014 conference on Designing interactive systems, ACM , 2014, p. 1015-1024Conference paper (Refereed)
    Abstract [en]

    Tightly regulating indoor building temperatures using mechanical heating and cooling contributes significantly to worldwide greenhouse gas emissions. One promising approach for reducing the energy demand associated with indoor climate control is the adaptive model for thermal comfort. In this paper, we explore the challenges and opportunities for supporting the transition toward adaptive thermal comfort in conventionally heated buildings. We replaced the heating control system for eight university undergraduates living on campus for fifty days from January-March 2013. We report on the participants’ experiences of living with and adapting to the change in conditions. We reflect on the lessons arising from our intervention for researchers and practitioners seeking to design for sustainability and thermal comfort.

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  • 150.
    Clear, Adrian K.
    et al.
    Lancaster University, Lancaster, Lancashire, UK.
    Hazas, Michael
    Lancaster University, Lancaster, Lancashire, UK.
    Morley, Janine
    Lancaster University, Lancaster, Lancashire, UK.
    Friday, Adrian
    Lancaster University, Lancaster, Lancashire, UK.
    Bates, Oliver
    Lancaster University, Lancaster, Lancashire, UK.
    Domestic food and sustainable design: A study of university student cooking and its impacts2013In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’13), ACM , 2013, p. 2447-2456Conference paper (Refereed)
    Abstract [en]

    In four university student kitchens over twenty-one days, we captured participants’ food preparation activity, quantified the greenhouse gas emissions and direct energy connected to the food and cooking, and talked to participants about their food practices. Grounded in this uniquely detailed micro-account, our findings inform sustainable design for cooking and eating at home and quantify the potential impacts. We outline the relation of the impacts to our participants’ approaches to everyday food preparation, the organisation of their time, and the role of social meals. Our technique allows evaluation of opportunities for sustainable intervention design: at the appliance, in the digitally-mediated organisation of meals and inventory management, and more broadly in reflecting upon and reshaping diet.

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