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  • 101.
    Eriksson, Elina
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för människa-datorinteraktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Making sense of usability: Organizational change and sensemaking when introducing user-centred systems design in public authorities2009Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Computers have become an everyday encounter, not at least in work settings. These computers must support the user in order for her to work in an effective and efficient manner. The field of Human-Computer Interaction (HCI) has among other things been focusing on this issue, and there are numerous methods and activities that aim at helping developers to develop usable computer systems. However, the methods and activities must be used in practice in order to be beneficial, not only within research, thus the methods must make sense to the system developers, as well as the organization in which they shall be applied. Furthermore, the organization must change in order to incorporate these methods and activities, and this change must impact a larger part of the organization than just the IT-department.

    My research has revolved around the introduction of usability methods in public authorities, in particular user-centred systems design (UCSD). My methodology has been action research, which implies a close collaboration with practitioners. Some of the methods used to gather data have been interviews, participatory observations, research diaries and field studies.

    In this licentiate thesis I present my work up to date and the theories that have informed my understanding of organizations and organizational change. Furthermore I have been influenced by the sensemaking theory, which can be used in order to understand how people make sense of technology, methods and organizational change. With the help of these theories, I extend my results further than presented in the papers.

    The notion of organizational change when introducing usability issues has not achieved sufficient attention in the HCI-field. This thesis is a step towards an understanding of this issue. Furthermore, I have, with the results from my papers together with the theories presented shown that although formal documents can be used to promote change, it is not enough. Rather there is a need to further explore the interplay between formal aspects and the situated work, and how to enhance sensegiving in this sensemaking process.

  • 102.
    Eriksson, Elina
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Cajander, Åsa
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Gulliksen, Jan
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Hello World!: Experiencing usability methods without usability expertise2009Ingår i: Human-Computer Interaction – INTERACT 2009: Part II, Springer Berlin/Heidelberg, 2009, s. 550-565Konferensbidrag (Refereegranskat)
  • 103.
    Erlandsson, Mikael
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för människa-datorinteraktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Usability in Transportation: Improving the analysis of cognitive work tasks2006Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    In most vehicle domains within the transportation sector, traffic is increasing and vehicles are becoming more technologically advanced. In addition to this, drivers are faced with conflicting goals, such as punctuality, maintaining safety, minimizing fuel consumption, ensuring passenger comfort, etc. When accidents occur, the drivers' actions and mishaps are often in focus, even though the work environment, the organization behind the drivers, and the educational level may provide equally important explanations for incidents and actions.

    In this thesis, factors influencing operators' behaviour are acknowledged and attempts are made to understand how these factors affect vehicle operators in their daily work. Even though modern vehicles are equipped with new technology that supposedly aids drivers, studies of actual work typically reveal that these tools are not necessarily suited for their purpose.

    In a larger perspective, it is necessary not only to improve this technology, but to redesign how vehicle drivers perform their work. In practice, also traditional processes for development of technology affect how the operators work, although then simply a side effect of technology being introduced. Based on a deep understanding of the operators' work, the long-term goal here is to instead design new ways of working that allows the operators to use their skills to do meaningful driving tasks supported by technology.

    To acquire this understanding of how the operators work, a new method of information acquisition has been developed and tested within the rail and marine domains. These studies resulted with an understanding of what train and high-speed ferry operators are occupied with during their journeys, as well as insights into why they perform in certain manners and how they think and reason about these tasks.

  • 104.
    Erlandsson, Mikael
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    What's in your mind?: Collegial Verbalisation – An ecological approach to knowledge elicitation2014Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Knowledge elicitation of the work of professional operators, using traditional methods such as concurrent or retrospective verbalization is problematic. Concurrent verbalization distracts the operators from their primary task, and the operators have difficulties in verbalizing about their automated work tasks. Retrospective verbalization on the other hand, suffers from rationalization problems. An operator might give a perfectly good explanation of some action taken and might also be completely confident about truth of the verbalized information, when it in fact is incorrect. To overcome some of these problems, this thesis presents a new complementary verbalization method called Collegial Verbalization (CV).

    The CV-method utilizes the shared knowledge among work colleagues to improve the quality of the resulting information. The method consists roughly of the following steps; (1) Video tape subjects while they are working. (2) Play back interesting events to the subject’s colleagues individually and let them verbalize on the subject’s actions. (3) Compare the colleagues’ verbal reports to each other to find similarities, differences, etc. Throughout my research I have formulated, defined and assessed the new method in detail. The method has been applied to study train drivers, high-speed ferry operators, train traffic dispatchers and the medical staff at intensive care units.

    Comparative studies have shown; (1) that CV-protocols can be used as an independent source of data, (2) that colleagues produce reports with similar characteristics of retrospective verbal reports, (3) that the CV-method can produce more information than retrospective verbalization, because of the advantage of using multiple narrators. When the intention is to gather data as input to design, rather than establishing the original thought processes form the time of the studied events, the CV-method can also produce more reliable information than retrospective verbalization, because of the advantage of using multiple narrators.

    Based on these results, I have concluded that the CV-method has a clear advantage as a complementary information acquisition method, when studying the work of professional operators. The thesis ends with a discussion about several additional possible applications for the CV-method, such as applied team learning or psychological research in the field of decision making.

    Delarbeten
    1. Augmented reality as a navigation aid for the manoeuvring of High-Speed Crafts
    Öppna denna publikation i ny flik eller fönster >>Augmented reality as a navigation aid for the manoeuvring of High-Speed Crafts
    2004 (Engelska)Ingår i: DESIGN 2004 conference, 2004Konferensbidrag, Publicerat paper (Övrigt vetenskapligt)
    Nationell ämneskategori
    Teknik och teknologier
    Identifikatorer
    urn:nbn:se:uu:diva-47957 (URN)
    Konferens
    Design 2004
    Tillgänglig från: 2006-11-24 Skapad: 2006-11-24 Senast uppdaterad: 2014-05-13
    2. Bridging the gap between analysis and design: Improving existing driver interfaces with tools from the framwork of cognitive work analysis
    Öppna denna publikation i ny flik eller fönster >>Bridging the gap between analysis and design: Improving existing driver interfaces with tools from the framwork of cognitive work analysis
    2006 (Engelska)Ingår i: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 8, nr 1, s. 41-49Artikel i tidskrift (Refereegranskat) Published
    Abstract [en]

    Two studies of train driving are presented, both within the framework of cognitive work analysis. In the first study, the modelling tool abstraction–decomposition space is adapted to routine conditions, making the analysis more representative for normal procedures. A major contribution to these analyses was the use of the method for ‘collegial verbalisation’. One particular advantage with this method over other verbalisation methods is that it supplies the analysts with data that contain much more information, but not at the expense of being more subjective. On the contrary, this method produces think-aloud protocols from video-recordings that do not have to be interpreted by the researcher. From these analyses, it was possible to distinguish information that is an intrinsic part of the train driver task from information that is dependent on the configuration and design of the current support system. The analyses show that the driver works in three rather separate time intervals with a long-range, a short-term and an immediate sense of perspective. The driver switches between these while travelling between two stations. Based on these behaviour-shaping constraints, a prototype of a planning area of a driver interface was developed, making feed-forward planning possible for the driver. Four design iterations were completed, using a user-centred system design (UCSD) approach. Early tests show that the planning area of the interface supports the feed-forward decision strategy used by drivers who prefer an active driving style. However, the driver group also made substantial changes in the design, indicating that UCSD is an efficient tool in order to capture user competencies, and to bridge the gap between analysis and design.

    Nyckelord
    cognitive work analysis, driver interface, verbal protocols, user centred system design, participatory design, prototyping
    Nationell ämneskategori
    Teknik och teknologier
    Identifikatorer
    urn:nbn:se:uu:diva-78792 (URN)10.1007/s10111-005-0018-4 (DOI)
    Tillgänglig från: 2006-03-30 Skapad: 2006-03-30 Senast uppdaterad: 2017-12-14Bibliografiskt granskad
    3. Collegial verbalisation: a case study on a new method on information acquisition
    Öppna denna publikation i ny flik eller fönster >>Collegial verbalisation: a case study on a new method on information acquisition
    2007 (Engelska)Ingår i: Behaviour & Information Technology, ISSN 0144-929X, Vol. 26, nr 6, s. 535-543Artikel i tidskrift (Refereegranskat) Published
    Nationell ämneskategori
    Data- och informationsvetenskap
    Identifikatorer
    urn:nbn:se:uu:diva-14902 (URN)10.1080/01449290600801934 (DOI)000250361500009 ()
    Tillgänglig från: 2008-01-31 Skapad: 2008-01-31 Senast uppdaterad: 2018-01-12Bibliografiskt granskad
    4. Verbal reports and domain-specific knowledge: a comparison between collegial and retrospective verbalisation
    Öppna denna publikation i ny flik eller fönster >>Verbal reports and domain-specific knowledge: a comparison between collegial and retrospective verbalisation
    2013 (Engelska)Ingår i: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 15, nr 3, s. 239-254Artikel i tidskrift (Refereegranskat) Published
    Abstract [en]

    One way to investigate and account for the role of experience in dynamic decision-making tasks is to use a knowledge elicitation method, for example verbal protocols. Recently, methods for verbalisation by other subjects have been suggested as a way to elicit more information on thinking. One of these methods is here investigated in a quasi-experimental study on highly experienced and skilled train dispatchers. Collegial verbalisation is based on the procedure of videotaping practitioners while they perform their normal work tasks in their normal work setting. This is followed up by having a close colleague of the practitioner watch the video recordings and verbalise. The general hypothesis that verbal reports based on collegial verbalisations can provide protocol data that are close to the structure and content of verbal reports based on retrospective verbalisations was investigated. From this systematic comparison it is concluded that collegial verbalisations produce verbal protocols that are close to the retrospective verbal protocols on protocol and topic levels, but not on statement level. From this study, we conclude that the collegial protocols can be used as an independent source of data. It seems possible for a colleague to report verbally on a practitioners' observable behaviour in the same way as when the practitioner is doing a retrospective verbalisation and it may also be possible for a colleague to explain some of the non-observable behaviour of the practitioner.

    Ort, förlag, år, upplaga, sidor
    Springer London, 2013
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Forskningsämne
    Människa-dator interaktion
    Identifikatorer
    urn:nbn:se:uu:diva-183343 (URN)10.1007/s10111-012-0223-x (DOI)000322162100001 ()
    Tillgänglig från: 2012-03-20 Skapad: 2012-10-24 Senast uppdaterad: 2018-01-12Bibliografiskt granskad
    5. Collegial verbalisation: The value of verbal reports from colleagues as subjects
    Öppna denna publikation i ny flik eller fönster >>Collegial verbalisation: The value of verbal reports from colleagues as subjects
    (Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
    Nationell ämneskategori
    Teknik och teknologier
    Forskningsämne
    Människa-dator interaktion
    Identifikatorer
    urn:nbn:se:uu:diva-215393 (URN)
    Tillgänglig från: 2014-01-13 Skapad: 2014-01-13 Senast uppdaterad: 2014-05-13
    6. Collegial collaboration for safety: Assessing situation awareness by exploring cognitive strategies
    Öppna denna publikation i ny flik eller fönster >>Collegial collaboration for safety: Assessing situation awareness by exploring cognitive strategies
    2013 (Engelska)Ingår i: Past History and Future Challenges of Human Work Interaction Design (HWID): Generating Cross-domain Knowledge about Connecting Work Analysis and Interaction Design / [ed] Torkil Clemmensen, Bengt Sandblad, Arminda Lopes and Jose Abdelnour- Nocera, 2013, s. 35-40Konferensbidrag, Publicerat paper (Refereegranskat)
    Serie
    Workshop Proceedings Series of the INTERACT 2013 Conference
    Nationell ämneskategori
    Teknik och teknologier
    Forskningsämne
    Människa-dator interaktion
    Identifikatorer
    urn:nbn:se:uu:diva-211403 (URN)978-0-620-58037-3 (ISBN)
    Konferens
    Workshop at INTERACT 2013 – 14th IFIP TC13 Conference on Human-Computer Interaction, Cape Town, South Africa, September 2013
    Tillgänglig från: 2013-11-22 Skapad: 2013-11-22 Senast uppdaterad: 2014-05-13Bibliografiskt granskad
    7. Recognizing complexity: A prerequisite for skilled intuitive judgments and dynamic decisions
    Öppna denna publikation i ny flik eller fönster >>Recognizing complexity: A prerequisite for skilled intuitive judgments and dynamic decisions
    2013 (Engelska)Ingår i: SPUDM24: Subjective Probability, Utility, and Decision Making, 2013, s. 194-Konferensbidrag, Muntlig presentation med publicerat abstract (Refereegranskat)
    Nationell ämneskategori
    Psykologi (exklusive tillämpad psykologi)
    Forskningsämne
    Människa-dator interaktion
    Identifikatorer
    urn:nbn:se:uu:diva-214492 (URN)
    Konferens
    SPUDM24 - Subjective Probability, Utility, and Decision Making Conference (SPUDM); 18-22 August 2013; IESE Business School, Barcelona, Spain
    Tillgänglig från: 2014-01-08 Skapad: 2014-01-08 Senast uppdaterad: 2014-05-13Bibliografiskt granskad
  • 105.
    Erlandsson, Mikael
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Jansson, Anders
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Verbal reports and domain-specific knowledge: a comparison between collegial and retrospective verbalisation2013Ingår i: Cognition, Technology & Work, ISSN 1435-5558, E-ISSN 1435-5566, Vol. 15, nr 3, s. 239-254Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    One way to investigate and account for the role of experience in dynamic decision-making tasks is to use a knowledge elicitation method, for example verbal protocols. Recently, methods for verbalisation by other subjects have been suggested as a way to elicit more information on thinking. One of these methods is here investigated in a quasi-experimental study on highly experienced and skilled train dispatchers. Collegial verbalisation is based on the procedure of videotaping practitioners while they perform their normal work tasks in their normal work setting. This is followed up by having a close colleague of the practitioner watch the video recordings and verbalise. The general hypothesis that verbal reports based on collegial verbalisations can provide protocol data that are close to the structure and content of verbal reports based on retrospective verbalisations was investigated. From this systematic comparison it is concluded that collegial verbalisations produce verbal protocols that are close to the retrospective verbal protocols on protocol and topic levels, but not on statement level. From this study, we conclude that the collegial protocols can be used as an independent source of data. It seems possible for a colleague to report verbally on a practitioners' observable behaviour in the same way as when the practitioner is doing a retrospective verbalisation and it may also be possible for a colleague to explain some of the non-observable behaviour of the practitioner.

  • 106.
    Fors, Per
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Tekniska sektionen, Institutionen för teknikvetenskaper, Industriell teknik.
    Problematizing Sustainable ICT2019Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    How should we understand the relationship between information and communication technology (ICT) and sustainability? Generally, it is assumed that while ICT products contribute to many environmental and social problems as they are produced and disposed of, the potential of using ICT to achieve a more sustainable society is immense. However, despite the fact that such a discourse is favored not only in the industrial but also in the political and academic spheres, we have yet to see this presumed sustainability-related potential of ICT fully exploited.

    This thesis argues that conventional assumptions and understandings related to three abstractions in sustainable ICT research and practice – namely the technological, the social, and the sustainable – contribute to an overly optimistic discourse of sustainable ICT, which favors certain research approaches and practical applications. Adhering to such a discourse risks reinforcing, rather than breaking loose from, an unsustainable status quo. Through problematization, this thesis aims to unveil and challenge such underlying assumptions and understandings, based on insights from the social sciences and philosophy. New assumptions and understandings of sustainable ICT research and practice are suggested, and contribute with a perspective that among other things emphasize the ontological inseparability of the technological and the social, implying an anti-essentialist position embracing the value-ladenness and value and meaning mediatory aspects of such phenomena. The normative contributions include theoretical and methodological approaches to sustainable ICT design and sustainable ICT entrepreneurship – identified as two central practices for sustainable ICT to promote sustainability – that aim to mobilize politically charged discourses of our being together with each other, technologies and nature in order to facilitate collaborative action towards sustainable futures. This thesis should be seen as a critical contribution to fields interested in sustainable ICT, such as ICT for Sustainability (ICT4S) and Sustainable Human-Computer Interaction (SHCI).

    Delarbeten
    1. ICT and environmental sustainability in a changing society: The view of ecological World Systems Theory
    Öppna denna publikation i ny flik eller fönster >>ICT and environmental sustainability in a changing society: The view of ecological World Systems Theory
    2015 (Engelska)Ingår i: Information Technology and People, ISSN 0959-3845, E-ISSN 1758-5813, Vol. 28, nr 4, s. 758-774Artikel i tidskrift (Refereegranskat) Published
    Abstract [en]

    Purpose– The purpose of this paper is to discuss the role of information and communication technology (ICT) for promoting environmental sustainability in a changing society. Isolated studies exist, but few take a holistic view. Derived from a Marxian tradition, the authors propose Ecological World Systems Theory (WST) as a holistic framework to assess the environmental impact of ICT. The theory is adapted responding to theoretical critiques of absence of change, namely state-centrism and structuralism.Design/methodology/approach– Theoretical study. Empirical examples derived from already published literature.Findings– Ecological WST focuses on the unequal distribution of environmental degradation, sees technological development as a zero-sum game rather than cornucopia and holds that technology is often seen as a fetish in today ' s society. The findings are that popular discourses on ICT and sustainability are since the 1990s becoming increasingly cornucopian, while conditions in the ICT value chain are less cornucopian.Research limitations/implications– Theoretical contributions to Marxian critiques of ICT, with more environmental focus than earlier Marxian critiques, for example Fuchs’ work. Develop a theoretical framework for ICT and sustainability which could be compared with works of e.g. Hilty, Patrignani and Whitehouse. The work is mostly based on existing empirical studies, which is a limitation.Practical implications– This theoretical framework implies that unequal environmental degradation in different parts of the world should be taken into account when assessing environmental impact, for example by means of LCA.Social implications– The framework brings together questions of environmental effects of ICT and global justice.Originality/value– The authors apply a rarely discussed theoretical framework to ICT and environmental sustainability. By doing this the authors suggest how the discourses and the value chain of ICT is intrinsically tied to the world system.

    Nyckelord
    Green computing/Green IT, Socio-technical theory, Literature review, Power, Critical theory, Theory building
    Nationell ämneskategori
    Teknik och teknologier
    Forskningsämne
    Teknisk fysik med inriktning mot industriell teknik
    Identifikatorer
    urn:nbn:se:uu:diva-267400 (URN)10.1108/ITP-09-2014-0219 (DOI)000370546200003 ()
    Tillgänglig från: 2015-11-22 Skapad: 2015-11-22 Senast uppdaterad: 2019-01-27Bibliografiskt granskad
    2. Gamification for Sustainability: Beyond the Ludo-Aesthetical Approach
    Öppna denna publikation i ny flik eller fönster >>Gamification for Sustainability: Beyond the Ludo-Aesthetical Approach
    2016 (Engelska)Ingår i: The Business of Gamification: A Critical Analysis / [ed] Dymek, M. & Zackariasson, P., Abingdon: Routledge, 2016, 1, s. 163-181Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    In recent years, using elements from game design in nongaming contexts, gamification, has become a major trend within the industry (Deterding et al. 2011). If we put our trust in Jane McGonigal, consultant and author of the book Reality is Broken: Why Games Make Us Better and How They Can Change the World (2011), gamification has the power to save the world due to its potential to promote desirable behaviors. Al Gore, former vice president of the U.S. and environmentalist, argues that gamification can be effective not least within the area of environmental sustainability, where saving the world is the ultimate goal. By gamifying ordinary life practices, such as recycling, energy saving and sustainable consumption, games could be “the new normal” (Gore 2011). Although gamified solutions have not been developed to a great extent within the area of sustainability yet, appli- cations that promotes energy-efficient behavior, make recycling fun and help us travel more eco-friendly do exist on the market today.

    In this chapter, we aim to describe gamification for sustainability and its challenges for developers and researchers. Furthermore, we will situate it in relation to other ways of promoting sustainable consumption, such as through raising awareness and visualization. In contrast to these two meth- ods, we argue that the main difference is that within gamification, positive, enjoyable and fun affects are mobilized in order to promote the desirable behavior. Although we tie in to the idea of using affects for the promotion of sustainable behavior, we believe that only focusing on positive affects may not be the right way for sustainable gamification. By turning to theories of the Danish philosopher Søren Kierkegaard (1813–1855), we are able to introduce new ways of conceptualizing affects in the gamification discourse. We argue that in addition to fun and enjoyment, negative or neutral affects such as anxiety could prove productive for gamification for sustainability. As games could be seen as an extension of traditional media such as books or movies (Murray 1995), we further suggest that most gamified applications fail to include important aspects that could prove useful for provoking these productive affects. By drawing on narratological game theory and combining these ideas of games with our philosophical backdrop, we develop a model for conceptualizing approaches to gamification for sustainability. We pro- pose that developers and businesses should seek alternative vistas among a plethora of opportunities presented in this chapter, rather than the most prevalent approach at present (which we call the ludo-aesthetical approach) when developing gamified applications for sustainability. 

    Ort, förlag, år, upplaga, sidor
    Abingdon: Routledge, 2016 Upplaga: 1
    Serie
    Routledge Advances in Management and Business Studies
    Nyckelord
    Gamification, Spelifikation, Sustainability, ICT4S, ICT and Sustainability
    Nationell ämneskategori
    Medie- och kommunikationsvetenskap Filosofi, etik och religion Teknik och teknologier
    Identifikatorer
    urn:nbn:se:uu:diva-310698 (URN)113882416X (ISBN)978-1138824164 (ISBN)
    Tillgänglig från: 2016-12-19 Skapad: 2016-12-19 Senast uppdaterad: 2019-01-27
    3. “We Started Building Green IT Back in the 1970s”: Making Sense of Sustainable ICT through Organizational History
    Öppna denna publikation i ny flik eller fönster >>“We Started Building Green IT Back in the 1970s”: Making Sense of Sustainable ICT through Organizational History
    2018 (Engelska)Ingår i: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 10, nr 8, artikel-id 2668Artikel i tidskrift (Refereegranskat) Published
    Abstract [en]

    Traditionally, research related to Sustainable Information and Communication Technology (Sustainable ICT) has focused on the technological aspects, but there is an emerging stream of research, which looks at Sustainable ICT from the viewpoint of the social sciences. In this paper, we build on and contribute to this research by emphasizing the role of history in the shaping of Sustainable ICT. Rather than seeing the importance of history as pure technological determinism or path dependency, we draw on the historical turn in organizational studies to highlight the idea that history is malleable. This implies that organizational actors can reshape their past from the present, thus creating new conditions for the future. To highlight the importance of this theoretical conceptualization of history, we present a case study of the Nordic ICT company Tieto, where the heat recovery system of the Älvsjö data center (finished in 1978) was reconceptualized as “green” following the Green Information Technology (Green IT) trend in 2007. This way of theorizing organizational history could be used more widely within research into Sustainable ICT in order to understand why Sustainable ICT has become what it is, which also implies that we can re-interpret this history to shape the future of Sustainable ICT.

    Nyckelord
    Sustainable ICT, Green IT, Organizational history, Sustainable Data Center
    Nationell ämneskategori
    Övrig annan teknik
    Forskningsämne
    Teknisk fysik med inriktning mot industriell teknik
    Identifikatorer
    urn:nbn:se:uu:diva-365902 (URN)10.3390/su10082668 (DOI)000446767700084 ()
    Tillgänglig från: 2018-11-15 Skapad: 2018-11-15 Senast uppdaterad: 2019-01-27Bibliografiskt granskad
    4. An Intuition-Based Approach to Sustainable ICT: Insights from Eco-Ethica
    Öppna denna publikation i ny flik eller fönster >>An Intuition-Based Approach to Sustainable ICT: Insights from Eco-Ethica
    2019 (Engelska)Ingår i: Tetsugaku Companion to Japanese Ethics and Technology / [ed] Thomas Taro Lennerfors, Kiyoshi Murata, Springer, 2019, s. 181-200Kapitel i bok, del av antologi (Refereegranskat)
    Abstract [en]

    In this chapter we draw on the Japanese philosopher Tomonobu Imamichi in order to further develop our understanding of the relationship between Information and Communications Technology (ICT) and ecological sustainability. Our main contribution is an intuition-based approach to design for sustainability, which, for instance, means to design ICT products in a way that invokes feelings of wastefulness or misuse if used in an unsustainable manner. In contrast to persuasive approaches – which have mainly focused on raising awareness, nudging decisions, or stimulating positive behavior through gamification – we rely on the human tendency to unconsciously and effortlessly formulate mental heuristics or intuitions, when exposed to consistent feedback. The claim is that people can learn to associate perceptual cues with environmental impact, and by that will be empowered to make more sustainable choices. Based on the implications of Imamichi’s Eco-ethica, we suggest that this approach can be more fruitful for encouraging sustainable choices than both awareness raising and behavior manipulation.

    Ort, förlag, år, upplaga, sidor
    Springer, 2019
    Serie
    Tetsugaku Companions to Japanese Philosophy, ISSN 2662-2181, E-ISSN 2662-219X ; 1
    Nyckelord
    ICT, Sustainability, Intuition-based, design, HCI, Imamichi, Eco-ethica
    Nationell ämneskategori
    Övrig annan teknik Filosofi, etik och religion
    Forskningsämne
    Etik; Filosofi
    Identifikatorer
    urn:nbn:se:uu:diva-372894 (URN)978-3-319-59025-7 (ISBN)978-3-319-59027-1 (ISBN)
    Tillgänglig från: 2019-01-09 Skapad: 2019-01-09 Senast uppdaterad: 2019-04-26Bibliografiskt granskad
    5. The Individual-Care Nexus: A Theory of Entrepreneurial Care for Sustainable Entrepreneurship
    Öppna denna publikation i ny flik eller fönster >>The Individual-Care Nexus: A Theory of Entrepreneurial Care for Sustainable Entrepreneurship
    2019 (Engelska)Ingår i: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 11, nr 18, artikel-id 4904Artikel i tidskrift (Refereegranskat) Published
    Abstract [en]

    Sustainable entrepreneurship has recently been identified as a promising force to push a sustainable business paradigm shift. A key challenge for researchers and practitioners is thus to understand and promote such practices. However, critics have argued that sustainable entrepreneurship research is heavily reductionist, in the sense that it assumes an independent and rational entrepreneur, with an exclusive focus on entrepreneurial individuals and opportunities. In this paper, we problematize these assumptions and offer an alternative theory of sustainable entrepreneurship based on ethics of care. We introduce the individual-care nexus, where individuals are assumed to be dependent, emotional, and relationally connected. This theoretical development leads to new ways to more accurately grasp the nature of motivations, emotions, traits, and practices in sustainable entrepreneurship. We illustrate our theory with an empirical case of a sustainable entrepreneur within the Green IT movement in Sweden between 2012 and 2017. We argue that our theoretical take on entrepreneurship can both advance research in sustainable entrepreneurship and provide sustainable entrepreneurs with a better understanding of their practices and a new vocabulary.

    Nyckelord
    Sustainable Entrepreneurship, Ethics of Care, Mothering, Green IT, Emotions, Motivations, Traits, Care practices
    Nationell ämneskategori
    Ekonomi och näringsliv
    Identifikatorer
    urn:nbn:se:uu:diva-372918 (URN)10.3390/su11184904 (DOI)
    Tillgänglig från: 2019-01-09 Skapad: 2019-01-09 Senast uppdaterad: 2019-09-13Bibliografiskt granskad
  • 107.
    Frid, Emma
    et al.
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design.
    Bresin, Roberto
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design.
    Sallnäs Pysander, Eva-Lotta
    KTH, School of Computer Science and Communication (CSC), Media Technology and Interaction Design.
    Moll, Jonas
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    An exploratory study on the effect of auditory feedback on gaze behavior in a virtual throwing task with and without haptic feedback2017Ingår i: Proc. 14th Sound and Music Computing Conference, Finland: Aalto University , 2017, s. 242-249Konferensbidrag (Refereegranskat)
  • 108.
    Gadima, Nur
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media. Uppsala University.
    Children’s Tablet Games: Social & Cognitive Development Stages2015Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Due to the increasing prevalence of tablets in families, tablets have become a major platform for computer play for pre-school children. While children may potentially learn great deal from tablet play, it is at present unclear to what extent tablets support the wide variety of play activities that characterise their play and that form a necessary basis for children's development.

    This thesis presents the results of a heuristic evaluation, inspecting the play modes that presently are supported by children’s tablet games. The evaluation focused on the extent to which the mode of play was designed to correlate with children’s stage of development. Theoretical models representing the social and cognitive stages of play were used to examine all tablet games, examining how they support solitary play, parallel play, group play, functional play and dramatic play.

    The results show that for most of the investigated games, the age declaration correlates with their supported mode of play. More specifically, the investigated games supported solitary play, group play, functional play, constructive play and dramatic play in ways that were appropriate for their target age. However, none of the games supported parallel play, which is an important play form for children between 2 to 3 years old. Furthermore, very few games supported group play and constructive play. The conclusion is that while tablet game designers seem to understand and acknowledge the cognitive development of their target users, they pay less attention to the social modes of play corresponding to children's development stages. 

  • 109.
    Gao, Alex Yuan
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Barendregt, Wolmet
    Castellano, Ginevra
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Personalised human-robot co-adaptation in instructional settings using reinforcement learning2017Konferensbidrag (Övrigt vetenskapligt)
  • 110.
    Gao, Yuan
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Barendregt, Wolmet
    Obaid, Mohammad
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Castellano, Ginevra
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    When robot personalisation does not help: Insights from a robot-supported learning study2018Ingår i: Proc. 27th International Symposium on Robot and Human Interactive Communication, IEEE, 2018, s. 705-712Konferensbidrag (Refereegranskat)
  • 111.
    Gao, Yuan
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Wallkötter, Sebastian
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Obaid, Mohammad
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Castellano, Ginevra
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Investigating deep learning approaches for human-robot proxemics2018Ingår i: Proc. 27th International Symposium on Robot and Human Interactive Communication, IEEE, 2018, s. 1093-1098Konferensbidrag (Refereegranskat)
  • 112.
    Ghrabeti, Dana
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion.
    Visualisering av ägande i startupföretag2018Självständigt arbete på avancerad nivå (yrkesexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Capitalization table (cap table) is a public ledger that tracks the equity ownership of a company’s shareholders. For start-up and non-public companies this information is usually stored in a spreadsheet but even after just a couple of investment rounds the cap table can become highly complex. A factor that further increases the complexity is the need for entrepreneurs and investors to use the data for analysis and calculations for future decision making. The purpose of the thesis has been to create a design hypotheses of a usable graphical user interface that allows shareholders to more clearly understand the ownership situation of the company and future scenario. To answer the research question a user-centered design approach along with a case study was applied. The case study was chosen and performed on a start-up that already offers a web service for better management of corporation documents so that real users could be part of the design process and so that their needs could be analysed. After three iterations, an end result (implemented in AngularJS and TypeScript) was obtained, which can be split into two equal parts. Firstly, a view containing a timeline of the company and its current ownership. The view can also be used to get a snapshot of the company’s ownership in a specific point in time and to simulate how future investment rounds could dilute the current shareholder’s ownership. Secondly, a view where users can simulate future exit scenarios and how much each shareholder will earn in an exit.

  • 113. Gideon, Anders
    et al.
    Andersson, Arne W.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Olsson, Eva
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Jansson, Anders
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Människa-maskininteraktion och gränssnittsutformning i samband med tågtrafikstyrning: Rapport från ett forskningsprojekt1999Rapport (Övrigt vetenskapligt)
  • 114.
    Golay, Diane
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    An invisible burden: An experience-based approach to nurses' daily work life with healthcare information technology2019Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Information and Communication Technology (ICT) has been an increasingly pervasive component of most workplaces throughout the past half century. In healthcare, the turn to the digital has resulted into the broad implementation of Healthcare Information Technology (HIT). The impacts of ICT on work life have been investigated predominantly through surveys, although some researchers have advocated for the use of a qualitative, experience-based approach. Meanwhile, the existing body of research on the impacts of HIT on clinicians has painted a mixed picture of digitalization. Despite some clear benefits, HIT has indeed been found to have unexpected, unintended adverse consequences for hospital staff. Typical issues include loss in efficiency, extra effort to carry out routine tasks, and the creation of new, HIT-induced work activities. Simultaneously, research outside of the healthcare domain has shown that ICT could require extra effort from some users in order for the sociotechnical system to function properly – extra work often invisible to developers.

    Based on observation, interview and focus group data collected at a large Swedish hospital, this thesis set out to investigate the impact of HIT on hospital nurses from an experience-based perspective, resulting in four main contributions. First, a method supporting experience-based data analysis, the HolisticUX method, is introduced. Second, 13 forms of HIT-induced additional tasks in nurses' workload are identified, five of which are not acknowledged in previous research. Third, task avoidance is identified as a consequence of nurses' increased workload, negatively affecting patient safety, care quality and nurses' professional satisfaction. Finally, four factors are argued to contribute to a suggested invisibility of the HIT-induced time burden in nurses' work life to management and developers: 1) lack of a holistic perspective, 2) the hidden cost of a single click, 3) the invisibility of nursing work, and 4) visible data, invisible work.

    Delarbeten
    1. The impact of information and communication technology on work, workers, and the psychosocial work context: Research trends from 2000–2017
    Öppna denna publikation i ny flik eller fönster >>The impact of information and communication technology on work, workers, and the psychosocial work context: Research trends from 2000–2017
    2019 (Engelska)Ingår i: Artikel i tidskrift (Övrigt vetenskapligt) Submitted
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-381428 (URN)
    Tillgänglig från: 2019-04-09 Skapad: 2019-04-09 Senast uppdaterad: 2019-04-09Bibliografiskt granskad
    2. Analyzing work-related technology use from a UX perspective: the holisticUX method
    Öppna denna publikation i ny flik eller fönster >>Analyzing work-related technology use from a UX perspective: the holisticUX method
    2018 (Engelska)Ingår i: Proc. 10th Nordic Conference on Human-Computer Interaction, New York: ACM Press, 2018, s. 711-715Konferensbidrag, Publicerat paper (Refereegranskat)
    Ort, förlag, år, upplaga, sidor
    New York: ACM Press, 2018
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-363980 (URN)10.1145/3240167.3240244 (DOI)000455775700067 ()978-1-4503-6437-9 (ISBN)
    Konferens
    NordiCHI 2018, September 29 – October 3, Oslo, Norway
    Forskningsfinansiär
    Forte, Forskningsrådet för hälsa, arbetsliv och välfärd, 2016-07153
    Tillgänglig från: 2018-09-29 Skapad: 2018-10-22 Senast uppdaterad: 2019-04-09Bibliografiskt granskad
    3. More work, same hours: Invisible HIT-induced tasks in nurses' everyday work
    Öppna denna publikation i ny flik eller fönster >>More work, same hours: Invisible HIT-induced tasks in nurses' everyday work
    2019 (Engelska)Ingår i: Artikel i tidskrift (Övrigt vetenskapligt) Submitted
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-381431 (URN)
    Tillgänglig från: 2019-04-09 Skapad: 2019-04-09 Senast uppdaterad: 2019-04-09Bibliografiskt granskad
  • 115.
    Golay, Diane
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Analyzing work-related technology use from a UX perspective: the holisticUX method2018Ingår i: Proc. 10th Nordic Conference on Human-Computer Interaction, New York: ACM Press, 2018, s. 711-715Konferensbidrag (Refereegranskat)
  • 116.
    Golay, Diane
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    More work, same hours: Invisible HIT-induced tasks in nurses' everyday work2019Ingår i: Artikel i tidskrift (Övrigt vetenskapligt)
  • 117.
    Golay, Diane
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Löscher, Ida
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Lind, Thomas
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    The impact of information and communication technology on work, workers, and the psychosocial work context: Research trends from 2000–20172019Ingår i: Artikel i tidskrift (Övrigt vetenskapligt)
  • 118.
    Golightly, David
    et al.
    University of Nottingham, Faculty of Engineering.
    Sandblad, Bengt
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Dadashi, Nastaran
    University of Nottingham, Faculty of Engineering.
    Andersson, Arne W.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Tschirner, Simon
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Sharples, Sarah
    University of Nottingham, Faculty of Engineering.
    A socio-technical comparison of rail traffic control between GB and Sweden2013Ingår i: Rail Human Factors: Supporting reliability, safety and cost reduction, London: Taylor & Francis, 2013, s. 367-376Konferensbidrag (Refereegranskat)
    Abstract [en]

    There is strong motivation for having rail technology that is both international and interoperable. The practice, however, of moving technology that works well in one operational setting to another is not straightforward. This paper takes one type of technology, traffic control automation, and looks at variability between two contexts – GB and Sweden. The output from this work is a socio-technical framework which will be used to asses the viability of applying new advances in traffic management across a number of EU countries.

  • 119.
    Granlund, Isabelle
    et al.
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media.
    Vriend, Sita Aukje
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media.
    Benz, Julia
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media.
    Azizah, Roisatul
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media.
    Laaksoharju, Mikael
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Obaid, Mohammad
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    A user-centered storytelling approach to design a language companion robotic agent2018Ingår i: Proc. 6th International Conference on Human-Agent Interaction, New York: ACM Press, 2018, s. 29-35Konferensbidrag (Refereegranskat)
  • 120.
    Griffin, Gabriele
    et al.
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Historisk-filosofiska fakulteten, Centrum för genusvetenskap.
    Hayler, Matt Steven
    Univ Birmingham, Birmingham, W Midlands, England.
    Collaboration in Digital Humanities Research - Persisting Silences2018Ingår i: Digital Humanities Quarterly, ISSN 1938-4122, E-ISSN 1938-4122, Vol. 12, nr 1, artikel-id UNSP 000351Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Collaboration has become a hallmark of Digital Humanities (DH) research. Nonetheless it remains under-discussed and for those not deeply engaged in DH a bit of a mystery. Drawing on recent DH work and publications that engage with questions of DH collaboration in different ways (e.g. [Deegan and McCarthy] [Griffin and Hayler 2016] [Hayler and Griffin 2016]), we analyse three types of DH collaboration: 1) human-human interactions; 2) human-machine/material interactions; and 3) machine/material-machine/material interactions. We argue that engagement with collaboration processes and practices enables us to think through how DH tools and practices reinforce, resist, shape, and encode material realities which both pre-exist, and are co-produced by them. We suggest that understanding these entanglements facilitates a critical DH in which academic hierarchies and disciplinary preconceptions are challenged.

  • 121. Grünloh, Christiane
    et al.
    Cajander, Åsa
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Myreteg, Gunilla
    The record is our work tool!: Physicians' framing of a patient portal in Sweden2016Ingår i: Journal of Medical Internet Research, ISSN 1438-8871, E-ISSN 1438-8871, Vol. 18, nr 6, artikel-id e167Artikel i tidskrift (Refereegranskat)
  • 122. Grünloh, Christiane
    et al.
    Haslwanter, Jean D. Hallewell
    Kane, Bridget
    Lee, Eunji
    Lind, Thomas
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Moll, Jonas
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Rexhepi, Hanife
    Scandurra, Isabella
    Using critical incidents in workshops to inform eHealth design2017Ingår i: Human-Computer Interaction: Part I, Springer, 2017, s. 364-373Konferensbidrag (Refereegranskat)
  • 123. Grünloh, Christiane
    et al.
    Myreteg, Gunilla
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Företagsekonomiska institutionen.
    Cajander, Åsa
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Rexhepi, Hanife
    Why do they need to check me?: Patient participation through eHealth and the doctor–patient relationship2018Ingår i: Journal of Medical Internet Research, ISSN 1438-8871, E-ISSN 1438-8871, Vol. 20, nr 1, artikel-id e11Artikel i tidskrift (Refereegranskat)
  • 124.
    Göransson, Bengt
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för människa-datorinteraktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Usability Design: A framework for designing usable interactive systems in practice2001Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Today many companies have started to become aware of the advantages of doing user-centred design. However, it is extremely rare that companies adopt a fully integrated user-centred design approach in one strategic shift. Rather, companies tend to adopt practices and methods in stages or adopt a particular method or practice only when a complex set of factors align to create readiness. There is a big market for companies vending usability methods, but poor usability of systems and products is still very common, the vendors often blaming it on factors outside their immediate influence. This among other things is a call for us to work for a user-centred design attitude as a major strategy for the system development process.

    The content of this thesis is dedicated to the question of how to develop usable interactive systems in practice. Main focus is on how we can raise the awareness of usability; articulate the need for user-centred design within the industry and development organisations; and practice user-centred design. A framework for usability design as an unpretentious way of applying user-centred design is described and discussed.

  • 125. Haake, Magnus
    et al.
    Axelsson, Anton
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Clausen-Bruun, Mette
    Gulz, Agneta
    Scaffolding mentalizing via a play-&-learn game for preschoolers2015Ingår i: Computers and education, ISSN 0360-1315, E-ISSN 1873-782X, Vol. 90, s. 13-23Artikel i tidskrift (Refereegranskat)
  • 126. Hall, Lynne
    et al.
    Hume, Colette
    Tazzyman, Sarah
    Deshmukh, Amol
    Janarthanam, Srinivasan
    Hastie, Helen
    Aylett, Ruth
    Castellano, Ginevra
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Papadopoulos, Fotios
    Jones, Aidan
    Corrigan, Lee J.
    Paiva, Ana
    Alves-Oliveira, Patrícia
    Ribeiro, Tiago
    Barendregt, Wolmet
    Serholt, Sofia
    Kappas, Arvid
    Map reading with and empathic robot tutor2016Ingår i: Proc. 11th ACM/IEEE International Conference on Human Robot Interaction, Piscataway, NJ: IEEE Press, 2016, s. 567-567Konferensbidrag (Refereegranskat)
  • 127.
    Han, Qi
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media, Människa-datorinteraktion.
    The Effects of Working Memory on User’s Performance in Creative Drawing2014Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Creative thinking ability is increasingly valuable in the nowadays society, especially in the innovation industry. The way to evaluate and somehow measure human’s creativity deserved the plenty researches for decades. Among approaches for creation, drawing has been used as a support for ideation for centuries. A widely well-known creativity test was Torrance Tests of Creative Thinking (TTCT), in which creative drawing tasks took apart in. Additionally, it was proposed that creativity was a result of continuously repetitive processes of working memory and some neurophysiologists had discovered that working memory and our cerebellum collaborate to produce creativity and innovation. To expand our knowledge on the potential relationship of working memory and creativity, the problem - to what extent does a load on working memory affect creative performance in drawing tasks - therefore was addressed.The exploratory study presented in this thesis was conducted as a continuation of a series of relevant previous researches investigating how multiple factors affect the outcomes of creative drawing tasks (Zabramski & Neelakannan, 2011) (Zabramski, et al., 2011) (Zabramski, et al., 2013). A controlled experiment investigating how the outcomes of a drawing creativity test are affected when the participants are given a load on visual working memory was launched. The computerized TTCT were performed in both the experimental group and the controlled group. The load on visual working memory – the so-called Trace Fade-out setting – was only loaded for the experimental group. The Trace Fade-out setting means that what the participant has drawn on the screen will fade out until disappear in 15 seconds.This thesis presents the results of the study, which show no significant effect on creativity scores earned by the participants, in general. Specifically, relative significant differences were detected between the quality scores of the drawing outcomes obtained by the two groups. The results imply that creative drawing activities can be unaffectedly achieved in an interference of working memory, although the involved people may think they are affected during the activities and believe that they may perform better without the interference.

  • 128.
    Hedenskog, Jens
    Högskolan på Gotland, Institutionen för speldesign, teknik och lärande.
    Exploring Game Design Pitfalls through patterns: Experiences when making our first game2012Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The purpose of this report is to analyze what went wrong with the adventure game project called Fairytale, I started together with 4 of my fellow university students at Gotland University, spring 2007. My ambition with this report is to enlighten problems in game design that arose during the game development process in order to prevent others from making the same mistakes.

    The problems are analyzed according to game design patterns defined by Björk, S. and Holopainen, J. (2005). Patterns in Game Design. Boston, Massachusetts. Jenifer Niles. The game was exhibited to the public at Gotland Game Awards 2007, Leipzig Game Developers Conference 2007, Tekniska Museet 2007, Almedalsveckan 2008 and Gotland Game Awards 2008.

    The results of the report show that redesigning already finished game features means a lot of troubles in relation to its dependency on other game elements. The key abilities of the main character were vaguely defined since the beginning of the project which caused problems with earlier designed levels whenever a new item was introduced. The terrain of the prior levels didn’t match the abilities of the new items, which forced changes to be made. The biggest mistake with this project was that finished game elements never were considered final.

    My role in the project was the solo game programmer and co-designer. I shared the designing tasks together with Annika Fogelgren who also was the producer of our team. Albertina Sparrhult, Emma Johansson and Marie Viberg were our core graphic artists. Together, we created the Fairytale game.

  • 129.
    Hedlund, Markus
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi.
    Eye tracking technology for Automation Industry2012Självständigt arbete på avancerad nivå (yrkesexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    This master thesis is done at CrossControl, a company in the automation industry. A literature review was done covering state of the art technology of eye-tracking and gaze control and how it can be used in the automation industry. One purpose with the study was to indentify features important for an eye-tracker in automation applications. Findings suggests that there are no standard methods for measuring the performance of trackers and further that performance in regard to gaze control is limited by physiology of the eye rather than limitations of the devices. The differences between trackers are found in robustness when it comes to differences in people or conditions in the environment.

    A prototype was made for demonstration. The prototype was built on equipment used in the industry combined with an eye-tracker from Tobii. A library, where coordinates from the eye-tracker were used to indicate what object in the interface was gazed upon, was implemented and used to demonstrate concepts such as buttons outside the screen activated by gaze.

  • 130.
    Heed, Astrid
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion.
    Användarcentrerad utvärdering samt utveckling av ett larmsystem för vattenjet-propulsor2019Självständigt arbete på avancerad nivå (yrkesexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The purpose of this master thesis is to investigate how alarm systems and their visualizations, as well as signals affect work situations and decision making processes aboard vessels with water jet propulsion. Furthermore, this study aims to identify important aspects of the perception of alarm systems and which aspects that are more or less affected by stress, lack of information as well as audible and visual signals. To investigate this, the theory of Situation Awareness and the theory of Naturalistic Decision Making were used to make an analysis of which aspects that were more or less important for the users.

    The study found that the alarm system affect users a lot in their daily work. The aspect that was considered particularly important when designing a new alarm system was to have the users' everyday life in mind. Alarm systems that are based on guesses or what one thinks are appropriate for different users rarely turn out to be correct. Therefore, in order to design a correct alarm system, this situation should be taken into consideration. Other aspects that arose were the need to reduce false alarms and ordinary alarms in order to minimize the number of elements that can stress or disturb the users. In addition, audible and visual signals should not interfere more than necessary to call attention from the user. Finally, the thesis come to a conclusion with suggestions for a new alarm system based on the aspects mentioned above.

  • 131.
    Hirsch, Linda
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media, Människa-datorinteraktion.
    Influencing body awareness through interactive technology in physical training: A design-oriented research in equestrian vaulting with an excursion into neuromuscular biofeedback2018Självständigt arbete på avancerad nivå (masterexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    Current research is underdeveloped regarding the application and development of interactive technology in instructed physical training. This includes the lack of training tools and methods targeting body awareness. Underdeveloped body awareness leads to a lack of self-confidence and the lack to relate to oneself emotionally, mentally and/or physically, as well as the inability to relate oneself to the external world. Therefore further research in this area is strongly required.

    Accordingly, this thesis deals with the questions of what types of body awareness can be designed for in a physical training context as well as how to influence the identified types through interactive technology. Reducing the thesis’ scope, the applied research concentrated on the physical training of equestrian vaulting. Therefore, a research through design approach was applied in combination with a selection of embodied interaction methods. In total, two epochés, two bodystorming workshops, two experienced prototyping sessions, one expert interview and one pilot study were conducted by focusing on an explorative, qualitative approach while putting high emphasize on the user involvement. Through the iterative development, the effect of neuromuscular biofeedback on body awareness was tested and discussed on a superficial level as one example of how interactive technology could influence body awareness.

    Overall, results identified various types of and issues with body awareness that re-occurred throughout different training situations and for which the integration of interactive technology could be beneficial. These results further lead to design implications for and insights about the design of interactive technology aiming at supporting the training of the identified body awareness issues.

  • 132.
    Hirsch, Linda
    et al.
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media.
    Björsell, Anton
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media.
    Laaksoharju, Mikael
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Obaid, Mohammad
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Investigating design implications towards a social robot as a memory trainer2017Ingår i: Proc. 5th International Conference on Human Agent Interaction, New York: ACM Press, 2017, s. 5-10Konferensbidrag (Refereegranskat)
    Abstract [en]

    Most currently existing tools for cognitive memory therapy require physical interaction or at least the presence of another person. The goal of this paper is to investigate whether a social robot might be an acceptable solution for a more inclusive therapy for people with memory disorder and severe physical limitations. Applying a user-centered design approach, we conducted semi-structured interviews with five healthcare professionals; four medical doctors and a psychologist, in three iterations followed by a focus group activity. An analysis of the collected data suggests several implications for design with an emphasis on embodiment, social skills, interaction, and memory training exercises.

  • 133.
    Huvila, Isto
    et al.
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Historisk-filosofiska fakulteten, Institutionen för ABM.
    Cajander, Åsa
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Daniels, Mats
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Datorteknik.
    Åhlfeldt, Rose-Mharie
    Patients' perceptions of their medical records from different subject positions2015Ingår i: Journal of the Association for Information Science and Technology, ISSN 2330-1635, E-ISSN 2330-1643, Vol. 66, nr 12, s. 2456-2470Artikel i tidskrift (Refereegranskat)
  • 134. Huvila, Isto
    et al.
    Daniels, Mats
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Datorteknik.
    Cajander, Åsa
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Åhlfeldt, Rose-Marie
    Experiences and attitudes of patients reading their medical records: Differences between readers and recurrent readers2013Ingår i: Information: Interactions and Impact (i3) 2013, Aberdeen, UK: Robert Gordon University , 2013Konferensbidrag (Refereegranskat)
  • 135.
    Huvila, Isto
    et al.
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Historisk-filosofiska fakulteten, Institutionen för ABM.
    Daniels, Mats
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Datorteknik.
    Cajander, Åsa
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Åhlfeldt, Rose-Mharie
    Patients reading their medical records: Differences in experiences and attitudes between regular and inexperienced readers2016Ingår i: Information research, ISSN 1368-1613, E-ISSN 1368-1613, Vol. 21, nr 1, artikel-id 706Artikel i tidskrift (Refereegranskat)
  • 136.
    Huvila, Isto
    et al.
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Historisk-filosofiska fakulteten, Institutionen för ABM.
    Eriksson-Backa, Kristina
    Moll, Jonas
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Myreteg, Gunilla
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Företagsekonomiska institutionen.
    Hägglund, Maria
    Uppsala universitet, Medicinska och farmaceutiska vetenskapsområdet, Medicinska fakulteten, Institutionen för kvinnors och barns hälsa.
    Differences in the experiences of reading medical records online: Elderly, Older and Younger Adults compared2018Ingår i: Informaatiotutkimus, ISSN 1797-9129, Vol. 37, nr 3, s. 51-54Artikel i tidskrift (Refereegranskat)
  • 137.
    Huvila, Isto
    et al.
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Historisk-filosofiska fakulteten, Institutionen för ABM.
    Moll, Jonas
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Enwald, Heidi
    Hirvonen, Noora
    Åhlfeldt, Rose-Mharie
    Cajander, Åsa
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Age-related differences in seeking clarification to understand medical record information2019Ingår i: Proc. 12th ISIC Conference: Part 2, 2019, artikel-id isic1834Konferensbidrag (Refereegranskat)
  • 138.
    Huvila, Isto
    et al.
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Historisk-filosofiska fakulteten, Institutionen för ABM.
    Myreteg, Gunilla
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Företagsekonomiska institutionen.
    Cajander, Åsa
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Empowerment or anxiety?: Research on deployment of online medical e-health services in Sweden2013Ingår i: Bulletin of the American Society for Information Science and Technology, ISSN 1931-6550, E-ISSN 1550-8366, Vol. 39, nr 5, s. 30-33Artikel i tidskrift (Refereegranskat)
  • 139.
    Hytönen, Alexandra
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Historisk-filosofiska fakulteten, Institutionen för speldesign.
    Portraying Empathy In Character Design2015Självständigt arbete på grundnivå (kandidatexamen), 10 poäng / 15 hpStudentuppsats (Examensarbete)
    Abstract [sv]

    Det här arbetet undersöker möjliga förbättringar att väcka empati genom karaktärsdesign. Metoden som används är forskning genom design, genom att samla information om emotioner, emotionell- och karaktärsdesign, och applicera det under design fasen, två nya karaktärer är skapta baserat på en existerande spel karaktär. Utvärderingen görs med hjälp av en undersökning vars slutsats är att de nya karaktärernas förmåga att väcka empati ökade drastiskt till skillnad från original karaktären. Detta var huvudsakligen på grund av deras tydligare ansiktsuttryck och kroppspråk.

  • 140.
    Hörding, Olga
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion.
    A comparative study between user research in academia and user research in commercially driven companies2015Självständigt arbete på avancerad nivå (yrkesexamen), 20 poäng / 30 hpStudentuppsats (Examensarbete)
    Abstract [en]

    The following degree project is written within the department of Information Technology at Uppsala University. The subject studied is the difference between academic user research and such user research performed by professionals at commercially driven companies. Academic’s and professional’s agendas, interests and approaches seem to differ and consequently a gap emerges. To perform a comparison between academically defined and practically defined user research a case study and a literature study were conducted. During the literature study three main academic approaches to perform user research were studied and summarized in a unified view. The case study was performed over 4 months at Spotify in the User Research team to gain insights into how user research is conducted in a commercially driven company. The degree project shows that academics and professionals can benefit from each other. For example, academics can integrate various mix methods to better understand design and concepts and base assumptions on more reliable data. Professionals can benefit from academics by adapting a similar systematic approach to perform user research and have a larger impact on the development.

  • 141. Höök, Kristina
    et al.
    Bardzell, Jeffrey
    Bowen, Simon
    Dalsgaard, Peter
    Reeves, Stuart
    Waern, Annika
    Uppsala universitet, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Samhällsvetenskapliga fakulteten, Institutionen för informatik och media, Människa-datorinteraktion.
    Framing IxD knowledge2015Ingår i: ACM Interactions, ISSN 1072-5520, Vol. 22, nr 6Artikel i tidskrift (Övrigt vetenskapligt)
  • 142.
    Isaksson-Lutteman, Gunnika
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Future Train Traffic Control: Development and deployment of new principles and systems in train traffic control2012Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [sv]

    Framtidens system för tågtrafikstyrning kräver nya lösningar och strategier för att bättre kunna möta morgondagens krav och mål inom tågtrafikstyrning. Uppsala universitet och Trafikverket har samarbetat under många år när det gäller tågtrafikstyrning och hur man ska kunna förbättra trafikledarnas styrsystem och arbetsmiljö. I ett tidigt stadium av samarbetet har det gjorts studier och analyser av trafikledarnas uppgifter, strategier, beslutsfattande, användande av tillgänglig information samt deras tekniska stödsystem. Denna forskning resulterade i nya styr-paradigmer; från att arbeta genom att använda styrning genom undantagslösningar till att använda styrning med omplanering. Genom att använda den nya styr-paradigmen utvecklades och designades prototyp-system och gränssnitt som bättre kunde möta framtidens mål och därmed bidra till en mer optimal användning av infrastrukturens kapacitet. Ett nytt operativt tågtrafikstyrningssystem utvecklades och kallades STEG, Styrning av Tåg genom Elektronisk Graf, i en iterativ och användarcentrerad process. Systemet implementerades och testades operativt på en trafikledningscentral i mellersta Sverige. Utvärderingarna som gjordes fokuserade på vad som händer när man introducerade STEG på trafikledarnas arbetsplats. Utvärderingen visade nöjda användare som kände att de fått vara med under både utvecklings- och implementeringsfasen av det nya styrningssystemet, samt att den nya styrprincipen fungerar. STEG var framgångsrikt och har därefter vidareutvecklats till MULTI-STEG som är avsett att användas av flera användare samtidigt och därmed ge trafikledarna en möjlighet att kunna dela information på ett nytt sätt. MULTI-STEG implementerades och testades på en annan trafikledningscentral i norra Sverige. Utvärderingarna fokuserade på vad som händer när flera användare delar information och hur det påverkade deras arbete. En del komplikationer inträffade genom att misstag i implementeringsprocessen gjordes, men sammanfattningsvis så var attityden gentemot det nya systemet positiv och MULTI-STEG ansågs vara ett effektivt system för tågtrafikstyrning.

    De huvudsakliga resultaten är att STEG och MULTI-STEG kan användas som ett effektivt system för tågtrafikstyrning och att det nya systemet reducerar den onödiga kognitiva belastningen som trafikledarna upplever med dagens befintliga tågtrafiksystem. STEG är utvecklat i en användarcentrerad process, men det krävs även att implementeringsfasen är användarcentrerad för att ett nytt system ska fungera.

    Delarbeten
    1. Development and implementation of new principles and systems for train traffic control in Sweden
    Öppna denna publikation i ny flik eller fönster >>Development and implementation of new principles and systems for train traffic control in Sweden
    2010 (Engelska)Ingår i: Computers in Railways XII: Computer System Design and Operation in Railways and other Transit Systems, Southampton, UK: WIT Press , 2010, s. 441-450Konferensbidrag, Publicerat paper (Refereegranskat)
    Ort, förlag, år, upplaga, sidor
    Southampton, UK: WIT Press, 2010
    Nationell ämneskategori
    Data- och informationsvetenskap
    Identifikatorer
    urn:nbn:se:uu:diva-150562 (URN)10.2495/CR100411 (DOI)978-1-84564-468-0 (ISBN)
    Tillgänglig från: 2011-03-31 Skapad: 2011-03-31 Senast uppdaterad: 2018-01-12Bibliografiskt granskad
    2. Operative tests of a new system for train traffic control
    Öppna denna publikation i ny flik eller fönster >>Operative tests of a new system for train traffic control
    Visa övriga...
    2009 (Engelska)Ingår i: Rail Human Factors around the World: Impacts on and of People for Successful Rail Operations / [ed] Dadashi, Nastaran, 2009, s. 424-433Konferensbidrag, Publicerat paper (Övrigt vetenskapligt)
    Abstract [en]

    Tomorrow’s train traffic systems requires new strategies and solutions for efficient traintraffic control and utilization of track capacity, especially in traffic systems with a highdegree of deregulated and mixed traffic. There are many different goals associated withthe traffic control tasks and the work of the traffic controllers (dispatchers). Examples aresafety, efficiency of the traffic with regard to timeliness and energy consumption, goodservice and information to passengers and customers etc. Today’s traffic controlsystems and user interfaces do not efficiently support such goals. In earlier research wehave analyzed important aspects of the traffic controller’s tasks, strategies, decisionmaking, use of information and support systems etc. Based on this research we,together with Banverket (Swedish Rail Administration), have designed prototypesystems and interfaces that better can meet future goals and contribute to more optimaluse of infrastructure capacity. These prototype systems have now been developed into afully operational system which has been tested during 6 months, for control of train trafficin a section of the Swedish rail system. The evaluation shows that the system efficientlysupports control tasks and is well accepted by the involved traffic controllers.

    Nyckelord
    train traffic control, dispatchers, operator interface, decision support, situation awareness
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-169138 (URN)978-0-415-64475-4 (ISBN)
    Konferens
    Third International Conference on Rail Human Factors, March 3-5, 2009, Lille, France
    Tillgänglig från: 2012-02-23 Skapad: 2012-02-23 Senast uppdaterad: 2018-01-12Bibliografiskt granskad
    3. Reducing unnecessary cognitive load in train traffic control
    Öppna denna publikation i ny flik eller fönster >>Reducing unnecessary cognitive load in train traffic control
    2011 (Engelska)Konferensbidrag, Publicerat paper (Övrigt vetenskapligt)
    Abstract [en]

    Uppsala University has collaborated with Swedish National Railway Administration in research about train traffic control and how to improve traffic controllers’ work environment, so that they can better meet future demands. This has resulted in a new operational train traffic control system called STEG. The traffic controllers are today forced to develop and use very complex mental models which take a long time to learn. We have also found that their cognitive capacity is more used to indentify, understand and analyze the traffic situation and less to solve problems and find optimal solutions to disturbances. The objective for developing STEG was to change this situation and reduce unnecessary cognitive load. Interviews with traffic controllers show that STEG has reduced the complexity of their mental models and contributed to less unnecessary cognitive load in operation. Our conclusion is that by reducing the complexity of their mental model, they can be skilled much faster and they are now able to use their cognitive capacity and skills on the important parts of their work.

    Nyckelord
    mental models, cognitive load, learning, operator interface, decision making, situation awareness, perception, train traffic control
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-169142 (URN)
    Konferens
    Conference for work environment research, June 15-17, 2011, Luleå, Sweden
    Tillgänglig från: 2012-02-23 Skapad: 2012-02-23 Senast uppdaterad: 2018-01-12Bibliografiskt granskad
    4. All or nothing: Deployment must also be user-centred
    Öppna denna publikation i ny flik eller fönster >>All or nothing: Deployment must also be user-centred
    2012 (Engelska)Ingår i: Ergonomics Open Journal, ISSN 1875-9343, E-ISSN 1875-9343Artikel i tidskrift (Övrigt vetenskapligt) Submitted
    Abstract [en]

    This article describes the importance ofusing a user-centred deployment process.The article is based on a case study of twotrain traffic control centres where the samesystem, STEG, was deployed with differentcontexts.

    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-169144 (URN)
    Tillgänglig från: 2012-02-23 Skapad: 2012-02-23 Senast uppdaterad: 2018-01-12Bibliografiskt granskad
  • 143.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Kauppi, Arvid
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Andersson, Arne W.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Erlandsson, Mikael
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Människa-datorinteraktion.
    Operative tests of a new system for train traffic control2009Ingår i: Rail Human Factors around the World: Impacts on and of People for Successful Rail Operations / [ed] Dadashi, Nastaran, 2009, s. 424-433Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Tomorrow’s train traffic systems requires new strategies and solutions for efficient traintraffic control and utilization of track capacity, especially in traffic systems with a highdegree of deregulated and mixed traffic. There are many different goals associated withthe traffic control tasks and the work of the traffic controllers (dispatchers). Examples aresafety, efficiency of the traffic with regard to timeliness and energy consumption, goodservice and information to passengers and customers etc. Today’s traffic controlsystems and user interfaces do not efficiently support such goals. In earlier research wehave analyzed important aspects of the traffic controller’s tasks, strategies, decisionmaking, use of information and support systems etc. Based on this research we,together with Banverket (Swedish Rail Administration), have designed prototypesystems and interfaces that better can meet future goals and contribute to more optimaluse of infrastructure capacity. These prototype systems have now been developed into afully operational system which has been tested during 6 months, for control of train trafficin a section of the Swedish rail system. The evaluation shows that the system efficientlysupports control tasks and is well accepted by the involved traffic controllers.

  • 144.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Andersson, Arne W.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Tschirner, Simon
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    All or nothing: Deployment must also be user-centred2012Ingår i: Ergonomics Open Journal, ISSN 1875-9343, E-ISSN 1875-9343Artikel i tidskrift (Övrigt vetenskapligt)
    Abstract [en]

    This article describes the importance ofusing a user-centred deployment process.The article is based on a case study of twotrain traffic control centres where the samesystem, STEG, was deployed with differentcontexts.

  • 145.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Andersson, Arne W.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Tschirner, Simon
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Reducing unnecessary cognitive load in train traffic control2011Konferensbidrag (Övrigt vetenskapligt)
    Abstract [en]

    Uppsala University has collaborated with Swedish National Railway Administration in research about train traffic control and how to improve traffic controllers’ work environment, so that they can better meet future demands. This has resulted in a new operational train traffic control system called STEG. The traffic controllers are today forced to develop and use very complex mental models which take a long time to learn. We have also found that their cognitive capacity is more used to indentify, understand and analyze the traffic situation and less to solve problems and find optimal solutions to disturbances. The objective for developing STEG was to change this situation and reduce unnecessary cognitive load. Interviews with traffic controllers show that STEG has reduced the complexity of their mental models and contributed to less unnecessary cognitive load in operation. Our conclusion is that by reducing the complexity of their mental model, they can be skilled much faster and they are now able to use their cognitive capacity and skills on the important parts of their work.

  • 146.
    Janols, Rebecka
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för visuell information och interaktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Evolving Systems – Engaged Users: Key Principles for Improving Region-wide Health IT Adoption2013Doktorsavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Many countries have formulated their eHealth visions and billions of dollars have been spent on supporting the eHealth development throughout the world. An important part of the development is the electronic patient record (EPR). To enable sharing and increase cooperation between care providers, most Swedish county councils have decided to use a region-wide EPR. The health professionals often experience numerous problems and consider the region-wide EPR to be too generic and require them to tailor their practices instead of the system evolving towards supporting their needs.

    The aim of the PhD research is to gain knowledge of adoption when deploying and using region-wide health IT systems. This is accomplished by studying, analysing and reflecting upon what region-wide health IT systems are and how professionals use them in their practice. In the research a grounded theory method has been used, which means that the empirical data, not theories and hypotheses, have driven the research process. The data-gathering methods have been interviews, observations, participating in meetings, questionnaires, seminars and conducting literature reviews.

    In order to be able to improve the adoption, a set of four key principles has been identified: (1) Evolving systems-Engaged users, (2) Treat IT deployment and usage as part of organisational development, (3) Identify, respect and support differences, and (4) Identify what must be customised and what can be centralised.

    These four principles challenge the traditional way of developing enterprise-wide IT and emphasise the importance that users must engage in the development, procurement and deployment process to identify their similar and unique needs and procedures. It is crucial that both the similarities and uniqueness are respected and supported. The similarities can be supported by a centralised, standardised solution, while uniqueness requires a customised solution. In order to accomplish that, the IT deployment and usage needs to be treated as an important part of the on-going organisational development, and the IT systems must evolve, i.e., be continuously developed in order to engage the users to participate. 

    Delarbeten
    1. Physicians' concept of time usage: A key concern in EPR deployment
    Öppna denna publikation i ny flik eller fönster >>Physicians' concept of time usage: A key concern in EPR deployment
    2010 (Engelska)Konferensbidrag, Publicerat paper (Refereegranskat)
    Abstract [en]

    This paper is based on an interview study with 19 resident, specialist and senior physicians. The study was initiated by a Swedish Hospital management to investigate physicians’ attitude towards their EPR (Electronic Patient Records) and give recommendations for improvement in organization, development, deployment and training. The management had experienced that the physicians were unwilling to take part in the EPR deployment process and simultaneously complained about the low usability and potential safety risks of the systems. The study shows that the EPR must be considered a shared responsibility within the whole organization and not just a property of the IT department. The physicians must consider, and really experience, EPR as efficient support in their daily work rather than something they are forced to use. This includes considering work with the EPR as an important part of their work with patients.

    Ort, förlag, år, upplaga, sidor
    Berlin: Springer-Verlag, 2010
    Serie
    IFIP Advances in Information and Communication Technology ; 335
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-134219 (URN)10.1007/978-3-642-15515-4_8 (DOI)978-3-642-15514-7 (ISBN)
    Konferens
    World Computer Congress 2010
    Tillgänglig från: 2010-11-22 Skapad: 2010-11-22 Senast uppdaterad: 2018-01-12
    2. Same System – Different Experiences: Physicians' and Nurses' Experiences in Using IT Systems
    Öppna denna publikation i ny flik eller fönster >>Same System – Different Experiences: Physicians' and Nurses' Experiences in Using IT Systems
    2011 (Engelska)Konferensbidrag, Publicerat paper (Refereegranskat)
    Abstract [en]

    In this paper we use a sociotechnical approach and theories about group processes to analyse how two main clinician groups, nurses and physicians, are influenced by their main IT tool, the Electronic Patient Record (EPR), in their clinical practice. The paper is based on interviews with 19 physicians and 17 nurses that work at a Swedish university hospital. The clinicians considered the use of an EPR system necessary, but experienced the need to change their clinical practice to less efficient work routines in order for the EPR system to support them. The main result of the paper is that the EPR system affected nurses and physicians differently. The physicians were more frustrated and experienced that the EPR system worsened their clinical practice and a decreased status among the other clinical professions. The nurses on the other hand experienced that their work became more visible than before and found it easier to claim the importance of their work towards the physicians.

    Ort, förlag, år, upplaga, sidor
    New York: ACM Press, 2011
    Nyckelord
    electronic patient records, group and organization interfaces, group processes, health care, sociotechnical system, studies of organisations, technology and work, usability
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-163527 (URN)10.1145/2071536.2071562 (DOI)978-1-4503-1090-1 (ISBN)
    Konferens
    23rd Australian Computer-Human Interaction Conference
    Tillgänglig från: 2011-12-13 Skapad: 2011-12-13 Senast uppdaterad: 2018-01-12
    3. Three Key Concerns for a Successful EPR Deployment and Usage
    Öppna denna publikation i ny flik eller fönster >>Three Key Concerns for a Successful EPR Deployment and Usage
    2011 (Engelska)Ingår i: User Centred Networked Health Care: Proceedings of MIE 2011 / [ed] Anne Moen, Stig Kjær Andersen, Jos Aarts, Petter Hurlen, 2011, s. 260-264Konferensbidrag, Publicerat paper (Refereegranskat)
    Abstract [en]

    The health care environment is unique because of the large and complex organisation with a traditional hierarchic structure that is governed by laws and regulations. This paper examines how a large Swedish health care organisation work with usability issues regarding Electronic Patient Record (EPR) deployment and usage. EPR systems have great impact on work environment and clinical work routines will not be performed in the same way as before. This paper analyse how the EPR management and core business understand their EPR responsibilities and work with usability aspects at different levels in the organisations. The paper reveals that there is a conflict about responsibility between EPR management and core business management. The reasons for the confusion are contradictive understanding of what an EPR system is, an IT system or a tool for the core business to perform better health care work. This leads to that care staff's experience regarding the EPR system's usability, is not being listened to within the organisation. Three key concerns for a successful EPR deployment and usage are identified and further analysed; education, evaluation and support & improvement ideas.

    Serie
    Studies in Health Technology and Informatics, ISSN 0926-9630 ; 169
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-163528 (URN)10.3233/978-1-60750-806-9-260 (DOI)978-1-60750-806-9 (ISBN)978-1-60750-805-2 (ISBN)
    Konferens
    MIE 2011 - XXIII International Conference of the European Federation for Medical Informatics, August 28-31, 2011, Oslo, Norway
    Tillgänglig från: 2011-12-15 Skapad: 2011-12-13 Senast uppdaterad: 2018-01-12Bibliografiskt granskad
    4. Time Does Not Heal Usability Issues!: Results from a Longitudinal Evaluation of a Health IT Deployment Performed at Three Swedish Hospital Units
    Öppna denna publikation i ny flik eller fönster >>Time Does Not Heal Usability Issues!: Results from a Longitudinal Evaluation of a Health IT Deployment Performed at Three Swedish Hospital Units
    2012 (Engelska)Ingår i: OzCHI '12 Proceedings of the 24th Australian Computer-Human Interaction Conference, New York, NY, USA: ACM Press, 2012, s. 273-280Konferensbidrag, Publicerat paper (Refereegranskat)
    Abstract [en]

    This paper presents a longitudinal evaluation of user adoption during a Patient Administrative System (PAS) deployment. The research was performed at three units within a Swedish university hospital. Both qualitative and quantitative methods have been used to gather data before, during and up to two years after the deployment. The results show that all users experienced usability problems. After two years of usage the system was still not considered to be as supportive as the old system. The users that were required to use the system felt unsure and stressed about whether all information was consulted or not. The users that were less dependent on the system solved the problems by not doing the tasks; instead they let the clerks continue to do the PAS tasks as they did before the deployment. The results indicate that time will not heal usability problems; instead they need to be addressed in other ways.

    Ort, förlag, år, upplaga, sidor
    New York, NY, USA: ACM Press, 2012
    Nyckelord
    EPR, deployment, ehealth, evaluation, implementation, organisational change, sociotechnical systems, usability, user adoption
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Forskningsämne
    Medicinsk informatik; Människa-dator interaktion
    Identifikatorer
    urn:nbn:se:uu:diva-188363 (URN)10.1145/2414536.2414582 (DOI)978-1-4503-1438-1 (ISBN)
    Konferens
    24rd Australian Computer-Human Interaction Conference
    Tillgänglig från: 2013-01-17 Skapad: 2012-12-16 Senast uppdaterad: 2018-01-11Bibliografiskt granskad
    5. Evaluation of User Adoption during Three Module Deployments of Region-wide Electronic Patient Record Systems
    Öppna denna publikation i ny flik eller fönster >>Evaluation of User Adoption during Three Module Deployments of Region-wide Electronic Patient Record Systems
    2014 (Engelska)Ingår i: International Journal of Medical Informatics, ISSN 1386-5056, E-ISSN 1872-8243, Vol. 83, nr 6, s. 438-449Artikel i tidskrift (Refereegranskat) Published
    Abstract [en]

    BACKGROUND:

    In Sweden there are modular region-wide EPR systems that are implemented at various health organisations in the region. The market is dominated by four IT systems that have been procured and deployed in 18 out of 21 regions.

    METHODS:

    In a 2.5-year research study, deployments of three region-wide EPR modules: a patient administration system, eReferral module and eMedication module were followed and evaluated. Health professionals, EPR maintenance organisation, IT and health care managers were observed, interviewed and responded to questionnaires.

    RESULTS:

    Although the same deployment process was used during the three deployments, large variations in the units' adoptions were observed. The variations were due to: (1) expectation and attitude, (2) management and steering, (3) end-user involvement, (4) EPR learning, and (5) usability and the possibility of changing and improving the EPR.

    CONCLUSIONS:

    If changes in work processes are not considered in development and deployment, the potential benefits will not be achieved. It is therefore crucial that EPR deployment is conceived as organisational development. Users must be supported not just before and during the go-live phase, but also in the post-period. A problem often encountered is that it is difficult to make late changes in a region-wide EPR, and it is an open question whether it is possible to talk about a successful deployment if the usability of the introduced system is low.

    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Forskningsämne
    Människa-dator interaktion; Medicinsk informatik
    Identifikatorer
    urn:nbn:se:uu:diva-196508 (URN)10.1016/j.ijmedinf.2014.02.003 (DOI)000335903400005 ()24630924 (PubMedID)
    Tillgänglig från: 2013-03-11 Skapad: 2013-03-11 Senast uppdaterad: 2018-01-11Bibliografiskt granskad
    6. Secondary Users Interpretations on Key Concerns for Achieving an Effective and Efficient Region-wide Electronic Patient Record Usage
    Öppna denna publikation i ny flik eller fönster >>Secondary Users Interpretations on Key Concerns for Achieving an Effective and Efficient Region-wide Electronic Patient Record Usage
    2013 (Engelska)Ingår i: The 21st European Conference on Information Systems (ECIS 2013), AIS Electronic Library , 2013Konferensbidrag, Publicerat paper (Refereegranskat)
    Abstract [en]

    The paper presents secondary users interpretation of key concerns (KC) for achieving an efficient and effective electronic patient record (EPR) usage. The evaluation is based on twelve interviews with Clinical Directors and IT Directors that are responsible for delivering high quality care, procuring and implementing IT. The participants represented five Swedish county councils who all use a region-wide EPR for all primary and hospital services. The analysis indicated that there were an unresolved conflict regarding what influence the IT should have on how the health professionals performed practice. Either the systems’ usability or the health professionals unwillingness to change, were blamed for the problems. We argue that the conflict is based on the idea that one EPR is going to support all user groups. Using a region-wide EPR must not be a problem. In the studied organisations, however, it became a problem because to achieve “one system that fits all” the fact that different user groups had different needs, roles and responsibilities were neglected. Neglecting the users’ needs is not solving the problems; instead it will increase the conflict. Using the KC will shed light on differences between primary and secondary users interpretations of the aim of the region-wide EPR. 

    Ort, förlag, år, upplaga, sidor
    AIS Electronic Library, 2013
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Identifikatorer
    urn:nbn:se:uu:diva-196509 (URN)
    Konferens
    The 21st European Conference on Information Systems (ECIS 2013)
    Tillgänglig från: 2013-03-20 Skapad: 2013-03-11 Senast uppdaterad: 2018-01-11Bibliografiskt granskad
    7. Interpretation of the Concepts of Enterprise-wide and Best of Breed IT within the New Zealand eHealth Community
    Öppna denna publikation i ny flik eller fönster >>Interpretation of the Concepts of Enterprise-wide and Best of Breed IT within the New Zealand eHealth Community
    2013 (Engelska)Ingår i: Health Care and Informatics Review Online, ISSN 1176-4201, Vol. 17, nr 1, s. 11-17Artikel i tidskrift (Refereegranskat) Published
    Abstract [en]

    Purpose The New Zealand eHealth landscape is diverse with hundreds of systems ‘wired together’ in a complex puzzle. The purpose of this paper is to explore the current debate about selecting and using Best of Breed (BoB) or Enterprise-wide (EW) eHealth systems.

    Method Strategic eHealth documents were analysed and 14 senior IS executives from health and IT organisations were interviewed.

    Findings There appears to be agreement about: (1) what the concepts mean; (2) the problems caused by the mix of BoB and EW, e.g., the strong influence of clinicians on IT decision making; and (3) a possible solution to the complex puzzle lies in changing the mix to emphasise patient-centric eHealth. However, when discussing to what degree IT systems should be customised and/or centralised disagreements become visible.

    Discussion and conclusions There is a trend among decision-makers towards patients’ needs rather than the physical context in deciding system use and design, with an emphasis on what is considered to be ‘best practice’. In this process the preferred systems are EW, however it is important to remember that it is not the only option. There is a risk that if the IT system is too generic (centralised) it might be an unsupportive tool for clinicians and undermine its purpose. 

    Nyckelord
    eHealth, enterprise-wide systems, Best of Breed systems, procurement, development, system usage
    Nationell ämneskategori
    Människa-datorinteraktion (interaktionsdesign)
    Forskningsämne
    Medicinsk informatik; Människa-dator interaktion
    Identifikatorer
    urn:nbn:se:uu:diva-196505 (URN)
    Tillgänglig från: 2013-04-01 Skapad: 2013-03-10 Senast uppdaterad: 2018-01-11Bibliografiskt granskad
  • 147.
    Janols, Rebecka
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Avdelningen för människa-datorinteraktion. Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Tailor the system or tailor the user?: How to make better use of electronic patient record systems2011Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
    Abstract [en]

    Health care organisations are extremely complex because they consist of heterogeneous groups of people (clinical professions, patients, managers), use advanced technology (medical devices and patient record systems), and apply many organisational and clinical routines. When introducing Electronic Patient Record systems (EPR) in health care organisations, all these aspects get affected. Using a sociotechnical perspective is necessary in order to get a "successful" EPR usage.

    The aim of my PhD studies is to provide health care organisations with knowledge and insights into how they can improve their organisation and practice in relation to usage of EPR systems. In my research I have used a grounded theory methodology for studying, analysing and reflecting on how electronic patient record systems are used by professionals in their practice. Studies have been conducted during a 2.5 years collaborative research project. Within the studied health care organisation there are differing opinions if an EPR system is mainly a technical system or a tool to support the clinical organisation. This conceptual division leads to an uncertainty in who is responsible for the proper function of the EPR system and have a major effect for the clinicians in their clinical practice. During the research seven potential problems areas, mandate, usability, education, participation, improvements, support and evaluation have been identified as crucial for the health care organisation to manage to achieve an effective EPR usage.

    The main results are 1) The health care organisation needs to establish a problem-solving strategy that questions the reasons behind the problems occurred, 2) The different stakeholder groups need to interact, create a better understanding for each other's perspective and agree on the same goal for the EPR system, 3) The clinical organisation needs help to improve their clinical practice in relation to the EPR system, 4) The EPR deployment and usage affect the clinicians in different ways. Their attitude towards the EPR system is dependent on the usability of the EPR system, the deployment process, their experience of participation, education, support and possibilities to improve the system.

  • 148.
    Janols, Rebecka
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Time Does Not Heal Usability Issues!: Results from a Longitudinal Evaluation of a Health IT Deployment Performed at Three Swedish Hospital Units2012Ingår i: OzCHI '12 Proceedings of the 24th Australian Computer-Human Interaction Conference, New York, NY, USA: ACM Press, 2012, s. 273-280Konferensbidrag (Refereegranskat)
    Abstract [en]

    This paper presents a longitudinal evaluation of user adoption during a Patient Administrative System (PAS) deployment. The research was performed at three units within a Swedish university hospital. Both qualitative and quantitative methods have been used to gather data before, during and up to two years after the deployment. The results show that all users experienced usability problems. After two years of usage the system was still not considered to be as supportive as the old system. The users that were required to use the system felt unsure and stressed about whether all information was consulted or not. The users that were less dependent on the system solved the problems by not doing the tasks; instead they let the clerks continue to do the PAS tasks as they did before the deployment. The results indicate that time will not heal usability problems; instead they need to be addressed in other ways.

  • 149.
    Janols, Rebecka
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Day, Karen
    Orr, Martin
    Interpretation of the Concepts of Enterprise-wide and Best of Breed IT within the New Zealand eHealth Community2013Ingår i: Health Care and Informatics Review Online, ISSN 1176-4201, Vol. 17, nr 1, s. 11-17Artikel i tidskrift (Refereegranskat)
    Abstract [en]

    Purpose The New Zealand eHealth landscape is diverse with hundreds of systems ‘wired together’ in a complex puzzle. The purpose of this paper is to explore the current debate about selecting and using Best of Breed (BoB) or Enterprise-wide (EW) eHealth systems.

    Method Strategic eHealth documents were analysed and 14 senior IS executives from health and IT organisations were interviewed.

    Findings There appears to be agreement about: (1) what the concepts mean; (2) the problems caused by the mix of BoB and EW, e.g., the strong influence of clinicians on IT decision making; and (3) a possible solution to the complex puzzle lies in changing the mix to emphasise patient-centric eHealth. However, when discussing to what degree IT systems should be customised and/or centralised disagreements become visible.

    Discussion and conclusions There is a trend among decision-makers towards patients’ needs rather than the physical context in deciding system use and design, with an emphasis on what is considered to be ‘best practice’. In this process the preferred systems are EW, however it is important to remember that it is not the only option. There is a risk that if the IT system is too generic (centralised) it might be an unsupportive tool for clinicians and undermine its purpose. 

  • 150.
    Janols, Rebecka
    et al.
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Göransson, Bengt
    Uppsala universitet, Teknisk-naturvetenskapliga vetenskapsområdet, Matematisk-datavetenskapliga sektionen, Institutionen för informationsteknologi, Bildanalys och människa-datorinteraktion.
    Same System – Different Experiences: Physicians' and Nurses' Experiences in Using IT Systems2011Konferensbidrag (Refereegranskat)
    Abstract [en]

    In this paper we use a sociotechnical approach and theories about group processes to analyse how two main clinician groups, nurses and physicians, are influenced by their main IT tool, the Electronic Patient Record (EPR), in their clinical practice. The paper is based on interviews with 19 physicians and 17 nurses that work at a Swedish university hospital. The clinicians considered the use of an EPR system necessary, but experienced the need to change their clinical practice to less efficient work routines in order for the EPR system to support them. The main result of the paper is that the EPR system affected nurses and physicians differently. The physicians were more frustrated and experienced that the EPR system worsened their clinical practice and a decreased status among the other clinical professions. The nurses on the other hand experienced that their work became more visible than before and found it easier to claim the importance of their work towards the physicians.

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