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  • 1.
    Allan, J
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Hill, R JBrebbia, C ASciutto, GSone, S
    Train traffic control by re-planning in real-time2004Conference proceedings (editor) (Refereed)
  • 2.
    Andersson, A.W.
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Sandblad, B
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. MDI.
    Hellström, P
    Frej, I
    Gideon, A
    A systems analysis approach t omodelling train traffic control1997In: WCRR 1997, 1997Conference paper (Refereed)
  • 3.
    Asai, Ryoko
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Diversity in the construction of organization value2010In: Which values for which organisations / [ed] Rusconi et al., G., 2010Conference paper (Refereed)
  • 4.
    Bark, Ida
    et al.
    Människa-datorinteraktion.
    Følstad, Asbjørn
    Människa-datorinteraktion.
    Gulliksen, Jan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    USE AND USEFULNESS OF HCI METHODS: RESULTS FROM AN EXPLORATORY STUDY AMONG NORDIC HCI PRACTITIONERS2005In: People and Computers XIX: The Bigger Picture, 2005Conference paper (Refereed)
    Abstract [en]

    As an HCI practitioner, it would be of great value to know which methods other HCI practitioners find most useful in different project phases. Also it would be interesting to know whether the type of ICT projects has any effects on HCI practitioners’ perception of the usefulness of the methods. This paper presents results from an exploratory survey of HCI practitioners in the Nordic countries conducted in the fall of 2004. 179 of the respondents were usability professionals or UI designers with two or more years of experience. The survey results give insights with regard to whether or not HCI practitioners are included in those project phases regarded as most important. Also it describes which HCI methods that are used in different project phases, and how useful different HCI methods are perceived to be. The study complements existing HCI practitioner survey investigations by an explicit allocation of the HCI methods under consideration to concrete project phases, and by including analyses of group differences between practitioners working with different kinds of development projects.

  • 5. Bark, Mats
    et al.
    Heide, Mats
    Langen, Maria
    Nygren, Else
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Intranätboken: från elektronisk anslagstavla till dagligt arbetsverktyg2002Book (Other scientific)
    Abstract [en]

    Boken handlar inte om tekniken bakom intranät eller hur man implementerar ett intranät, utan fokuserar på "mjuka" saker som innehåll, kommunikation, organisation, kultur, lärande och gränssnitt. Den visar på de möjligheter och svårigheter det innebär att skapa system som stödjer individens och organisationens processer.

    Intranätboken kan läsas från pärm till pärm, men man kan också välja att läsa de kapitel man är mest intresserad av, eftersom de är fristående. Varje författare har skrivit om den del av intranät hon/han behärskar bäst. Boken rör sig från det övergripande och något mer teoretiska till en fallstudie av portalutvecklingen inom Telia, och avslutas med en mer handgriplig diskussion om vikten av att skapa användarvänliga webblösningar. Perspektivet är snarare utifrån en vidareutveckling av ett befintligt intranät än en start av ett nytt.

    Boken är främst avsedd för dem som arbetar med webbfrågor inom något större organisationer, men är även tänkt för högskole-/universitetskurser i medie- och kommunikationsvetenskap, företagsekonomi och informatik.

  • 6.
    Blomkvist, Stefan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    User-centred design and agile development of IT systems2006Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Despite the knowledge on the interaction between humans and computers, too many IT systems show great deficits when it comes to usability. Every day we run into technology that makes our every day life and our work unnecessarily complex and difficult because of the IT systems that are not designed to support our tasks in a usable way. This thesis deals with different aspects of usability and the process of how to develop usable IT systems effectively. Primarily, the systems concerned are used in professional work, such as case handling systems in large government organisations.

    The main objective of this research is to understand which essential factors in the system development process that facilitate the development of usable IT systems. Another key subject is how human-computer interaction (HCI) knowledge can be integrated into systems development, in particular the integration of user-centred design (UCD) and agile software development. The research is based on a qualitative approach and on reflections from my own experience in development projects. It also includes exploratory studies and design cases.

    The attempts of bridging the gap between HCI and software engineering have not been notably successful in practice. To address some of these problems, there is a need for a more precise definition of user-centred design, which is proposed in the thesis. Also, the complicated reality of systems development is not considered enough by HCI researchers and practitioner. To reach better results, UCD has to be integrated as a natural part of the development process. In the thesis, I argue that the agile approach together with UCD can be a good starting point for this integration. The agile approach emphasises that responding to change in development is more important than strictly adhering to a plan. Also, it prioritises regular deliveries of working software over extensive models and documentation. However, from an HCI perspective, agile processes do not inherently provide the required support for user-centred design. Nevertheless, the basic values and specific methods of agile development may have the potential to work very well together with UCD. For instance, iterative development is fundamental to both user-centred design and agile development.

    Finally, the research addresses how iterative methods can be used to find design solutions that support the users to cope with the problems of overview and control in case handling work.

  • 7.
    Blomkvist, Stefan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa -datorinteraktion.
    Boivie, Inger
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa -datorinteraktion.
    Masoodian, Masood
    Persson, Jenny
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa -datorinteraktion.
    From Piles to Tiles: Designing for Overview and Control in Case Handling Systems2004In: Conference Proceedings of OZCHI 2004: The CHISIG Annual Conference on Human-Computer Interaction, 2004Conference paper (Refereed)
  • 8.
    Boivie, I., Blomkvist, S., Persson, J., Åborg, C.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. HUMAN-COMPUTER INTERACTION.
    Addressing users' health issues in software development - an exploratory study2003In: Behaviour & Information Technology, special section on Designing IT for Healthy Work, Vol. 22, no 6, p. 411-420Article in journal (Refereed)
  • 9.
    Boivie, Inger
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    A Fine Balance: Addressing Usability and Users’ Needs in the Development of IT Systems for the Workplace2005Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    IT systems with poor usability are a serious problem in many workplaces. Many workers, particularly office workers, spend a large part of their workday at the computer, and usability problems can cause frustration and impact negatively on productivity. This thesis discusses some of the problems associated with addressing usability and users’ needs in IT systems development.

    Usability issues and users’ needs are often marginalised or even abandoned in systems development. Technical issues and deadlines are given precedence, while usability activities and user activities are cut back or cancelled. Research shows that there are various obstacles to usability and user involvement, including difficulties with understanding the usability concept, insufficient usability expertise and a lack of time and resources.

    This thesis presents a number of studies that look at the problem from different angles. The main question is why usability and users’ needs are marginalised in bespoke systems development, where IT systems are built for a specific work context. The research presented in this thesis also addresses user-centred systems design as a way of integrating usability issues and users’ needs into systems development. The thesis concludes with a discussion about different ways of viewing and representing the users’ work: the systems theoretical view and the view of work as a social process. The former emphasises the formal aspects of work and views users as components in an overall system, whereas the latter focuses on work as a social process and people as active agents. The discussion concludes with the argument that the conflict between these two views is played out in the systems development process, which may help explain some of the difficulties that arise when working with usability and users’ needs.

    List of papers
    1. The Lonesome Cowboy: A Study of the Usability Designer Role in Systems Development
    Open this publication in new window or tab >>The Lonesome Cowboy: A Study of the Usability Designer Role in Systems Development
    2006 (English)In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 18, no 4, p. 601-634Article in journal (Refereed) Published
    Abstract [en]

    This paper reports on an evaluation of the usability designer role as applied in two Swedish systems development organisations. The role was initially defined by us, but evolved in these two organisations. We conducted interviews with usability designers, project managers and a user representative. Our main research question was whether or not the introduction of a usability designer has been successful in terms of changes in the systems development process and the impact the role has had on products, projects and organisations. To some extent, the role has met our expectations and intentions for instance, in helping the usability designers shift their focus towards design, and assume some kind of "users' advocate" role. But in other ways, the role "failed". The usability designers in our study are still facing the kind of problems and obstacles that usability professionals have always had to deal with.

    Keywords
    user-centred systems design; UCSD; usability; usability practitioner; usability professional; software development
    National Category
    Computer and Information Sciences
    Identifiers
    urn:nbn:se:uu:diva-76432 (URN)10.1016/j.intcom.2005.10.003 (DOI)000238876500005 ()
    Available from: 2006-03-21 Created: 2006-03-21 Last updated: 2018-01-13Bibliographically approved
    2. Making a Difference: A Survey of the Usability Profession in Sweden
    Open this publication in new window or tab >>Making a Difference: A Survey of the Usability Profession in Sweden
    Show others...
    2004 In: Proceedings of NordiCHI 2004, 2004, p. 207-215Chapter in book (Other academic) Published
    Identifiers
    urn:nbn:se:uu:diva-93521 (URN)
    Available from: 2005-09-30 Created: 2005-09-30Bibliographically approved
    3. Usability professionals: current practices and future development
    Open this publication in new window or tab >>Usability professionals: current practices and future development
    2006 (English)In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 18, no 4, p. 568-600Article in journal (Refereed) Published
    Abstract [en]

    The usability concept has now received such a wide recognition in information technology (IT) development that working with usability can be regarded as a profession in its own right. In recent research projects, we have surveyed and studied usability work on an individual level in a number of Swedish development organisations, including success factors and obstacles. What we have seen relates to the individual usability professional and her background and experiences, the organisation in which she operates, the development process, communication and communication means, and finally the attitudes and basic values held by the people involved.

    In this paper, we compile and reflect on selected findings from different studies on usability work in practical systems1 development in a number of Swedish organisations. We discuss our findings from a practical point of view and relate them to the research of others within the international HCI community. Finally, we discuss some issues we consider important for the future development of the practice of usability that we believe is of interest to the international community of usability professionals.

    Keywords
    Usability, Design, User-centred design, Organisation, Software development, Practice, Role, Profession
    National Category
    Computer Sciences
    Identifiers
    urn:nbn:se:uu:diva-76433 (URN)10.1016/j.intcom.2005.10.005 (DOI)000238876500004 ()
    Available from: 2006-03-21 Created: 2006-03-21 Last updated: 2018-01-13Bibliographically approved
    4. Key Principles for User-Centred Systems Design
    Open this publication in new window or tab >>Key Principles for User-Centred Systems Design
    Show others...
    2003 In: Behaviour & Information Technology, Vol. 22, no 6, p. 397 – 409-Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-93523 (URN)
    Funder
    Available from: 2005-09-30 Created: 2005-09-30 Last updated: 2010-11-22Bibliographically approved
    5. Why Usability Gets Lost or Usability in In-house Software Development
    Open this publication in new window or tab >>Why Usability Gets Lost or Usability in In-house Software Development
    2003 In: Interacting with Computers, Vol. 15, no 4, p. 623-639Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-93524 (URN)
    Available from: 2005-09-30 Created: 2005-09-30Bibliographically approved
    6. Addressing Users' Health Issues in Software Development: An Exploratory Study
    Open this publication in new window or tab >>Addressing Users' Health Issues in Software Development: An Exploratory Study
    2003 In: Behaviour & Information Technology, Vol. 22, no 6, p. 411-420Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-93525 (URN)
    Available from: 2005-09-30 Created: 2005-09-30Bibliographically approved
    7. From Piles to Tiles: Designing for Overview and Control in Case Handling Systems
    Open this publication in new window or tab >>From Piles to Tiles: Designing for Overview and Control in Case Handling Systems
    2004 In: Conference Proceedings of OZCHI 2004, 2004, p. 161-170Chapter in book (Other academic) Published
    Identifiers
    urn:nbn:se:uu:diva-93526 (URN)
    Available from: 2005-09-30 Created: 2005-09-30Bibliographically approved
  • 10.
    Boivie, Inger
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. HUMAN-COMPUTER INTERACTION.
    Health Problems in Computer-supported Work - a Usability Matter?2002In: Proceedings of HCI Conference 2002. People and Computers, 2002Conference paper (Refereed)
  • 11.
    Boivie, Inger
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability and users’ health issues in systems development2003Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    The figures of reported health problems in computer-supported, administrative, work are alarmingly high and increasing. The main health problems are visual discomfort, repetitive strain injuries (RSI) and stress-related disorders. Some important risk factors are poor workstation design, constrained work postures, repetitive work and long hours of computer use every day. Others are high demands, poor control over workload and work pace and poor relations to management and colleagues. There is also evidence that poor design and usability of the computer systems as well as technical problems with the computer add to the pressure perceived by the user, which may in its turn cause stress-related disorders.

    Systems (software) development is often technology-driven and the design and contents of the resulting system shapes the work situation, including factors affecting the users' health and well-being. There are numerous examples in the literature describing how poorly designed systems fail to support the real work practices, introducing new ones that are inadequate and more time-consuming. Thus these, supposedly supporting, computer systems get in the way of efficient and effective work, adding a burden on the workers rather than helping them out.

    This thesis tries to describe some of the relations between the systems development process and users' health complaints, in a work context. I also discuss whether or not the concepts of usability and user experience can be used to address users' health issues in the systems development process. The main results indicate that although usability must be addressed, it is not sufficient. Occupational health issues must be explicitly integrated in systems development, and be given priority. This thesis also describes some potential methods and techniques for doing that.

  • 12.
    Boivie, Inger
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. HUMAN-COMPUTER INTERACTION.
    Gulliksen, Jan
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. HUMAN-COMPUTER INTERACTION.
    Göransson, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. HUMAN-COMPUTER INTERACTION.
    It’s all in a days work of a software engineer2003In: Proceedings of HCI International 2003, June 22-27, Crete, Greece, 2003Conference paper (Refereed)
  • 13.
    Boivie, Inger
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Göransson, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    The Lonesome Cowboy: A Study of the Usability Designer Role in Systems Development2006In: Interacting with computers, ISSN 0953-5438, E-ISSN 1873-7951, Vol. 18, no 4, p. 601-634Article in journal (Refereed)
    Abstract [en]

    This paper reports on an evaluation of the usability designer role as applied in two Swedish systems development organisations. The role was initially defined by us, but evolved in these two organisations. We conducted interviews with usability designers, project managers and a user representative. Our main research question was whether or not the introduction of a usability designer has been successful in terms of changes in the systems development process and the impact the role has had on products, projects and organisations. To some extent, the role has met our expectations and intentions for instance, in helping the usability designers shift their focus towards design, and assume some kind of "users' advocate" role. But in other ways, the role "failed". The usability designers in our study are still facing the kind of problems and obstacles that usability professionals have always had to deal with.

  • 14.
    Boivie, Inger
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Åborg, Carl
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Persson, Jenny
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Löfberg, Mats
    Why usability gets lost or usability in in-house software development2003In: Interacting with Computers, Vol. 15, no 4, p. 623-639Article in journal (Refereed)
  • 15.
    BORALV, E
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    GORANSSON, B
    OLSSON, E
    SANDBLAD, B
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    USABILITY AND EFFICIENCY - THE HELIOS APPROACH TO DEVELOPMENT OF USER INTERFACES1994In: COMPUTER METHODS AND PROGRAMS IN BIOMEDICINE, ISSN 0169-2607, Vol. 45, p. S47-S64Article in journal (Other scientific)
    Abstract [en]

    This paper describes the user interface related services of the HELIOS project. The design and implementation of efficient user interfaces is a prerequisite for successful introduction of computer support in health care ward units. Design principles must be based on a basic understanding of cognitive aspects of human-computer interaction, as well as on detailed knowledge about the specific needs and requirements of the health care professionals. In the HELIOS project, a style guide for design of user interfaces has been developed. The style guide defines detailed design guide-lines together with a set of interface elements specified for the ward domain. Development tools for construction and implementation of user interfaces to ward applications have been developed and integrated into the HELIOS SEE. The tools are based on the TeleUSE product, which has been extended and adjusted to the HELIOS specifications. A set of new widgets, designed to implement health care interface elements, has been incorporated into the development tool.

  • 16.
    BORALV, E
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    GÖRANSSON, B
    OLSSON, E
    SANDBLAD, B
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    DOCUMENTATION AND INFORMATION-SERVICES IN THE HELIOS PROJECT1994In: COMPUTER METHODS AND PROGRAMS IN BIOMEDICINE, ISSN 0169-2607 [Natvet], Vol. 45, p. S139-S145Article in journal (Other scientific)
    Abstract [en]

    In a modern software project large amounts of documentation is produced. All parts of the complex software system require extensive documentation--both for reference purposes and promotional reasons. However, there are some aspects that often are forgotten or badly implemented; (i) the availability of on-line documentation, (ii) integration of the different formats of documentation, and (iii) the world wide promotional aspect. To solve these problems, the Helios project has chosen to integrate its public documentation and software material into a hypertext system using the World Wide Web.

  • 17.
    Borälv, Erik
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Design and Evaluation of the CHILI System2004Report (Other (popular scientific, debate etc.))
    Abstract [en]

    The CHILI system is a general-purpose radiology workstation with teleradiology and telecardiology functions. The design of the CHILI user interface is made with the purpose to achieve high usability. Usability is treated as part of the product develop-ment process instead of being a separate activity. A number of design principles rationale – guided the design of the user interface. The minimalism of the system comes from the approach to focus primarily on work tasks instead of functionality. This is accomplished by displaying as much information as possible in one single window. No functions are out of sight in menus or additional dialogue windows. An evaluation using questionnaires was performed to assess the usability of the system. The questionnaires include a validated usability measure (the System Usability Scale) to give a global assessment of system usability. Five experienced users were interviewed individually to complement the ques-tionnaire data. The design approach used in the CHILI system was found to be working, both from an experienced and new user’s perspective. The strong sides of the system are the ease of use, the minimalism of the design, and the way the system is adapted to the working environment. Areas where it is possible to improve are the on-line help system, questions regarding available functionality, and user training. Continuous redesign and development has helped increase usability.

  • 18.
    Borälv, Erik
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Design and usability in telemedicine2001Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    A design of computer systems, that effectively supports the user, is a major goal within human-computer interaction. To achieve this, we must understand and master several tasks. These tasks concern firstly what to develop and secondly how to develop the system.

    The design and implementation of effective and efficient user interfaces is a prerequisite for the successful introduction of computer support in the medical domain. We base our work on a fundamental understanding of cognitive aspects of human-computer interaction, as well as on detailed analysis of the specific needs and requirements of the end users, i.e., the medical professionals.

    This thesis presents several approaches for development of systems for computer-supported work in health care. The solutions described concern vital problem areas: (1) the focus on the work tasks to be performed, (2) the cost of software and the way competition works in a networked world. Solutions to these problems can lead to more usable systems from a user's perspective but may also change the nature of computer applications.

  • 19.
    Borälv, Erik
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Design in Telemedicine: Development and Implementation of Usable Computer Systems2005Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    Designing computer systems that effectively support the user is the major goal within human-computer interaction. To achieve this, we must understand and master several tasks. This process must initially deal with the question of knowing what to develop and later, with the question of knowing how to design and develop the system. This view might seem off-target at first, since it does not explicitly mention the goals or functions of the system. However, more often than not, there is no objective goal to aim for that can be formally specified and used as a target criterion that will signal when we have designed an appropriate system. Instead, there is a large set of vague goals – some of which may last through the entire project and some that will not. It is therefore somewhat confounding that most of the current methods of systems development require that these goals are explicitly laid out, in order to steer development.

    For researchers in Human-Computer Interaction, the existence of many varying – and possibly conflicting goals – presents is a great challenge. The constructive main focus on producing usable systems is a matter of understanding this complex situation and knowing how to proceed from there.

    There are many existing approaches that can be used to carry out this complex development process. This thesis presents one approach, based on the notion that the elements that constitute a successful system are also a part of the solution.

    This thesis presents this approach as it is applied to the development of systems for computer-supported work in health care. The projected solution suggests that we need to focus more intently on active user involvement in iterative development that is significantly long-term. The traditional, rather narrow circle of focus that encompasses design, development and evaluation is not sufficient.

    List of papers
    1. Domain Specific Style Guides - Design and Implementation
    Open this publication in new window or tab >>Domain Specific Style Guides - Design and Implementation
    1993 In: Proceedings of the Motif & COSE International User Conference, p. 133-139Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-92534 (URN)
    Available from: 2005-01-14 Created: 2005-01-14Bibliographically approved
    2. Usability and Efficiency - the Helios approach to development of user interfaces
    Open this publication in new window or tab >>Usability and Efficiency - the Helios approach to development of user interfaces
    1994 In: Computer methods and programs in biomedicine, ISSN 0169-2607, Vol. 45, p. 47-64Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-92535 (URN)
    Available from: 2005-01-14 Created: 2005-01-14Bibliographically approved
    3. A Teleradiology System Design Case
    Open this publication in new window or tab >>A Teleradiology System Design Case
    1997 In: Conference proceedings of Designing Interactive Systems 1997: ACM’s Special Interest Group in Computer-Human Interaction (SIGCHI) in co-operation with the International Federation for Information Processing (IFIPWG 13.2), 1997, p. 27-30Chapter in book (Other academic) Published
    Identifiers
    urn:nbn:se:uu:diva-92536 (URN)0-89791-863-0 (ISBN)
    Available from: 2005-01-14 Created: 2005-01-14Bibliographically approved
    4. Design and evaluation of the CHILI system
    Open this publication in new window or tab >>Design and evaluation of the CHILI system
    2004 In: Technical reports from the Department of Information Technology at Uppsala University, ISSN 1404-3203, no 56Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-92537 (URN)
    Available from: 2005-01-14 Created: 2005-01-14Bibliographically approved
    5. Evaluation and reflections on the design of the WeAidU system
    Open this publication in new window or tab >>Evaluation and reflections on the design of the WeAidU system
    2004 In: Technical reports from the Department of Information Technology at Uppsala University, ISSN 1404-3203, no 57Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-92538 (URN)
    Available from: 2005-01-14 Created: 2005-01-14Bibliographically approved
  • 20.
    Borälv, Erik
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Evaluation and Reflections on the Design of the WeAidU System2004Report (Other (popular science, discussion, etc.))
    Abstract [en]

    The Web-Based Artificial Intelligence for Diagnostic Use (WeAidU) system is a support system providing near instantaneous professional aid in clinical decision making. The system involves neural networks trained to interpret myocardial perfusion scintigrams, and enhance the effectiveness of clinical decision making when it comes to coronary artery disease. The system is designed to work on the Internet in a client/server setup . The usability of the system is evaluated. The evaluation result is related to two previous evaluations. A link is made from evaluation results to the way the system is designed and developed. It is observed that some of the usability problems found are tied to the development process. Usability inspections locate a number of possible problem areas when it comes to the user interaction. At the same time the user's assessment of usability is satisfactory or even high. This is most likely explained by the novel nature of this computer support and a very committed user group. Clinical physiology is acknowledged to be a computerized field, where physician's acceptability and use of computers is fairly high. It is observed that the development team's, in this particular context, favored a view of usability as a quality of the product before the view of usability as integrated in the development process/product. A more integrated view of usability is suggested to remove usability errors and integration barriers, and to help the system better fit into the physician's daily routines.

  • 21.
    Borälv, Erik
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Engelmann, Uwe
    Schröter, Andre
    Schwab, M
    Meinzer, HP
    Requirements for a new Generation of Personal Digital Assistants intended for medical Use2000Conference paper (Refereed)
  • 22.
    Borälv, Erik
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Göransson, Bengt
    Olsson, Eva
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability and efficiency. The Helios approach to development of user interfaces.1994Other (Other scientific)
  • 23.
    Borälv, Erik
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Johansson, Niklas
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Papaioannou, Emmanuel
    Demiris, Athanasios
    A Design Case: Interactive Sports Content Broadcasting2004Report (Other (popular scientific, debate etc.))
    Abstract [en]

    Digital television is a new and interesting platform for developing multimedia services. The MELISA platform aims at cross-media broadcasting over digital television and 3G mobile networks. The platform provides presentation of interactive video content, advertisement and gaming. The devices targeted by these services are Set-Top Boxes and Portable Digital Assistants. A new service, in combination with technology that does not yet allow for very rich interaction, requires careful and inventive design of the user interfaces. The key to gaining consumer acceptance of interactive TV is ease of use. In this paper we present the system architecture briefly and discuss issues related to user interface design, considering both the type of media content and hardware platforms. We reflect on the design process used and its suitability as we as designers have experienced it.

  • 24.
    Borälv, Erik
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Schröter, Andre
    Bernauer, K
    Schwab, M
    Söllig, C
    Lopez, JL
    Pappa, A
    Bahner, MR
    Loose, R
    Meinzer, HP
    Mobile Teleradiologie: Anwendungsszenarien und Benutzeranforderungen.2000In: Telemedizinführer Deutschland. Ausgabe 2001., p. 327-331Article in journal (Other scientific)
  • 25. Bryding, G
    et al.
    Börjesson, M
    Engström, T
    Eklund, P
    Haglund, Mats
    Jansson, Anders
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Mattsson, L
    Rudolf, J
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Åberg, Lars
    Teknik som kan minska kollektivtrafikresenärernas oro: KFB Rapport 2000:342000Report (Other academic)
  • 26.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability – Who Cares?: The Introduction of User-Centred Systems Design in Organisations2010Doctoral thesis, comprehensive summary (Other academic)
    Abstract [en]

    This thesis analyses the difficulties encountered in the promotion of usability, especially in relation to occupation health issues, when developing IT systems in a public authority. It examines what happens when User-Centred Systems Design (UCSD) approaches are introduced to organisations with in-house systems development for their employees. It studies how stakeholder values affect the outcomes in terms of usability, occupational health, and institutional acceptance. Moreover, new methods are examined and evaluated as potential tools for assisting the adoption of UCSD. These methods are for example Field studies for system developers, Usability coaching for stakeholders and Management views of usability.

    A stated aim is to influence systems development in practice. Hence an action research paradigm has been employed, carrying out research and change in real life settings, gathering and analysing data using qualitative techniques.

    This thesis is based on a constructivist perspective, where theories in the areas of learning and organisational change have been used in order to better understand the research questions.

    The research demonstrates that most people are enthusiastic to, and interested in, UCSD with a focus on the computerised work environment. Many of the stakeholder groups, such as managers, users, project managers and system developers, changed their construct of identity as well as practice when UCSD was introduced.

    However, this research shows that there are several values that affect systems development and hinder usability work. These include for example value of rationality and objectivity, and differing values and perspectives underpinning descriptions and discourse on work and systems development. Values such as automation, efficiency, and customer satisfaction shape the development of new technology, and ultimately the tasks, work practices integrated in IT systems.

    Moreover, the results demonstrate that even though many consider usability as important, few take active responsibility for it, as the title of this thesis suggests.

    List of papers
    1. Work environment and computer systems development
    Open this publication in new window or tab >>Work environment and computer systems development
    Show others...
    2003 (English)In: Behaviour and Information Technology, ISSN 1362-3001, Vol. 22, no 6, p. 375-387Article in journal (Refereed) Published
    Abstract [en]

    Work environment and occupational health problems of different nature are constantly increasing in computer supported work. Most efforts to improve the work environment are focused primarily on physical aspects, and to some extent on psychosocial aspects. Mental workload and cognitive problems are of a more complex nature, more difficult to measure and provide efficient solutions to, and are more seldom studied or solved. Solutions to work environment problems are usually applied to already existing work situations through improved equipment and work place design, health programmes, education, reorganizations, etc. The problems are seldom prevented by means of applying relevant methods early in the systems development process, before the artefacts have been designed and implemented. This paper, and the following papers of this special issue, will focus on the need to integrate different interdisciplinary methods at different phases in the development process of computerized support systems, with the ultimate goal to prevent work environment problems and decrease the health risks to the users.

    Keywords
    dator, informationsteknologi, kommunikationsteknologi, arbetsmiljö, användbarhet, organisation, organisationsutveckling, datoretik; computer, information, communication, technology, work environment, usability, organizational development, computer ethics
    National Category
    Computer Sciences Psychology Business Administration
    Identifiers
    urn:nbn:se:uu:diva-46656 (URN)10.1080/01449290310001624356 (DOI)
    Available from: 2007-03-19 Created: 2007-03-19 Last updated: 2018-01-11Bibliographically approved
    2. Key Principles for User-Centred Systems Design
    Open this publication in new window or tab >>Key Principles for User-Centred Systems Design
    Show others...
    2003 In: Behaviour & Information Technology, Vol. 22, no 6, p. 397 – 409-Article in journal (Refereed) Published
    Identifiers
    urn:nbn:se:uu:diva-93523 (URN)
    Funder
    Available from: 2005-09-30 Created: 2005-09-30 Last updated: 2010-11-22Bibliographically approved
    3. Usability and User’s Health Issues in Systems Development - Attitudes and Perspectives
    Open this publication in new window or tab >>Usability and User’s Health Issues in Systems Development - Attitudes and Perspectives
    2007 (English)In: Maturing Usability: Quality in Software, Interaction, and Value, Springer Verlag , 2007Chapter in book (Other academic)
    Place, publisher, year, edition, pages
    Springer Verlag, 2007
    National Category
    Engineering and Technology
    Identifiers
    urn:nbn:se:uu:diva-14949 (URN)978-1846289408 (ISBN)
    Available from: 2008-02-01 Created: 2008-02-01 Last updated: 2012-09-28Bibliographically approved
    4. User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority
    Open this publication in new window or tab >>User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority
    Show others...
    2009 (English)In: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 5, no 3, p. 13-53Article in journal (Refereed) Published
    Keywords
    Attitudes, Field Studies, Management Perspectives, Organizational Change, Public Authority, Usability, Stress, Systems Development Models, Usability Policy, Usability Index, User Centred Systems Design, User Participation, Vision Seminars, Work Environment
    National Category
    Computer and Information Sciences
    Identifiers
    urn:nbn:se:uu:diva-100307 (URN)10.4018/jthi.2009070102 (DOI)
    Available from: 2009-03-30 Created: 2009-03-30 Last updated: 2018-01-13Bibliographically approved
    5. Introducing Usability Roles in Public Authorities
    Open this publication in new window or tab >>Introducing Usability Roles in Public Authorities
    2008 (English)In: Proc. 5th Nordic Conference on Human-Computer Interaction: Building Bridges, New York: ACM Press , 2008, p. 113-122Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    New York: ACM Press, 2008
    Keywords
    Usability professional, usability expert, case study, public authority
    Identifiers
    urn:nbn:se:uu:diva-87374 (URN)10.1145/1463160.1463173 (DOI)978-1-59593-704-9 (ISBN)
    Available from: 2008-11-17 Created: 2008-09-11 Last updated: 2010-04-13Bibliographically approved
    6. Management Perspectives on Usability in a Public Authority - A Case Study
    Open this publication in new window or tab >>Management Perspectives on Usability in a Public Authority - A Case Study
    2006 (English)In: NordiCHI 2006: Changing Roles, 2006, p. 521-Conference paper, Published paper (Refereed)
    Abstract [en]

    In trying to understand the problem of poor usability in

    computer-supported work, this article looks at management

    and their perspective on usability in a public authority.

    What are their underlying basic values, assumptions and

    attitudes? Why do managers interpret usability as they do,

    and what are the consequences for the organization and for

    usability? The empirical basis is an interpretive case study

    where 19 semi-structured interviews were conducted.

    Results indicate that usability is interpreted differently,

    depending on the formal roles of informants. Furthermore, a

    majority of the informants express personal, but limited,

    responsibility for usability. Moreover, we found that basic

    values are based on an instrumental view of work where

    efficiency and economy are important constituents. We

    identified that even though users participate in IT

    development, they have no formal responsibility or

    authority. They have become IT workers in that they

    perform highly technical tasks such as integral testing.

    Identifiers
    urn:nbn:se:uu:diva-22200 (URN)1-59593-325-5 (ISBN)
    Available from: 2007-01-12 Created: 2007-01-12 Last updated: 2010-04-13
    7. Hello World!: Experiencing usability methods without usability expertise
    Open this publication in new window or tab >>Hello World!: Experiencing usability methods without usability expertise
    2009 (English)In: Human-Computer Interaction – INTERACT 2009: Part II, Springer Berlin/Heidelberg, 2009, p. 550-565Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    Springer Berlin/Heidelberg, 2009
    Series
    Lecture Notes in Computer Science ; 5727
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-122356 (URN)10.1007/978-3-642-03658-3_60 (DOI)000270204900060 ()978-3-642-03657-6 (ISBN)
    Conference
    INTERACT 2009
    Available from: 2010-04-09 Created: 2010-04-09 Last updated: 2018-01-12Bibliographically approved
    8. Towards a usability coaching method for institutionalizing usability in organisations
    Open this publication in new window or tab >>Towards a usability coaching method for institutionalizing usability in organisations
    2010 (English)In: Human-Computer Interaction, Berlin: Springer-Verlag , 2010, p. 86-97Conference paper, Published paper (Refereed)
    Place, publisher, year, edition, pages
    Berlin: Springer-Verlag, 2010
    Series
    IFIP Advances in Information and Communication Technology ; 332
    National Category
    Human Computer Interaction
    Identifiers
    urn:nbn:se:uu:diva-122357 (URN)10.1007/978-3-642-15231-3_10 (DOI)978-3-642-15230-6 (ISBN)
    Conference
    World Computer Congress 2010
    Available from: 2010-04-09 Created: 2010-04-09 Last updated: 2018-01-12Bibliographically approved
  • 27.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Human-Computer Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Values and perspectives affecting IT systems development and usability work2006Licentiate thesis, comprehensive summary (Other academic)
    Abstract [en]

    Computer supported work is often stressful and inadequate computer systems and poor usability contribute to the problem. Still the work situation, and work environment of users are seldom considered when developing computer systems, and it is difficult to incorporate the ideas of User Centred Systems Design (UCSD) in practice. Hence, this research addresses the difficulty in integrating usability, UCSD and occupational health issues in IT systems development in order to improve the resulting work situation and well-being of users. How do basic values and perspectives of stakeholders in systems development projects affect the work with UCSD, usability and users’ health issues in the organisations studied?

    This research aims at influencing systems development in practice; hence, research is carried out in real life settings with an action research approach. Data is gathered and analysed with a qualitative research approach with interview studies, meetings with stakeholders, analysis of documentation, observations and field studies. The theoretical framework adheres to situated action, participatory design, and UCSD that stresses the importance of involving users in the design process.

    This research shows that several basic values and perspectives affect systems development and hinder the usability work, for example, the perspective on user representatives, the value of rationality and objectivity, and the perspective underpinning descriptions and discourse on work. Moreover, this research indicates that the strong business values of automation, efficiency and customer satisfaction shape the development of new technology, and ultimately the tasks and work practices of the civil servants. In short, the studies show that there are some contradictions in business values and the implementation of user-centred systems design, usability and health issues in systems development.

    Attitudes and perspectives are not easily changed, and change comes gradually. In these organisations, we continuously discuss the integration of health issues in systems development, and by introducing and changing the models of systems development these will hopefully enable communication and change forwards of new perspectives and values. However, a focus on models alone is insufficient and therefore we need to develop a systematic approach to include reflection and new perspectives. Perhaps the reflection itself would help us see our values and perspectives and to alter them?

  • 28.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Boivie, Inger
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability and User’s Health Issues in Systems Development - Attitudes and Perspectives2007In: Maturing Usability: Quality in Software, Interaction, and Value, Springer Verlag , 2007Chapter in book (Other academic)
  • 29.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Clear, Tony
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Introducing an external mentor in an international open ended group project2009In: Proc. 39th ASEE/IEEE Frontiers in Education Conference, Piscataway, NJ: IEEE , 2009, p. T2D-1-6Conference paper (Refereed)
  • 30.
    Cajander, Åsa