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  • 1.
    Andersson, Arne W.
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Jansson, Anders
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Recognizing complexity: Visualization for skilled professionals in complex work situations2013In: Building Bridges: HCI, Visualization, and Cognitive Ergonomics, Springer Berlin/Heidelberg, 2013Conference paper (Refereed)
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  • 2.
    BORALV, E
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    GORANSSON, B
    OLSSON, E
    SANDBLAD, B
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    USABILITY AND EFFICIENCY - THE HELIOS APPROACH TO DEVELOPMENT OF USER INTERFACES1994In: COMPUTER METHODS AND PROGRAMS IN BIOMEDICINE, ISSN 0169-2607, Vol. 45, p. S47-S64Article in journal (Other scientific)
    Abstract [en]

    This paper describes the user interface related services of the HELIOS project. The design and implementation of efficient user interfaces is a prerequisite for successful introduction of computer support in health care ward units. Design principles must be based on a basic understanding of cognitive aspects of human-computer interaction, as well as on detailed knowledge about the specific needs and requirements of the health care professionals. In the HELIOS project, a style guide for design of user interfaces has been developed. The style guide defines detailed design guide-lines together with a set of interface elements specified for the ward domain. Development tools for construction and implementation of user interfaces to ward applications have been developed and integrated into the HELIOS SEE. The tools are based on the TeleUSE product, which has been extended and adjusted to the HELIOS specifications. A set of new widgets, designed to implement health care interface elements, has been incorporated into the development tool.

  • 3.
    BORALV, E
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    GÖRANSSON, B
    OLSSON, E
    SANDBLAD, B
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    DOCUMENTATION AND INFORMATION-SERVICES IN THE HELIOS PROJECT1994In: COMPUTER METHODS AND PROGRAMS IN BIOMEDICINE, ISSN 0169-2607 [Natvet], Vol. 45, p. S139-S145Article in journal (Other scientific)
    Abstract [en]

    In a modern software project large amounts of documentation is produced. All parts of the complex software system require extensive documentation--both for reference purposes and promotional reasons. However, there are some aspects that often are forgotten or badly implemented; (i) the availability of on-line documentation, (ii) integration of the different formats of documentation, and (iii) the world wide promotional aspect. To solve these problems, the Helios project has chosen to integrate its public documentation and software material into a hypertext system using the World Wide Web.

  • 4.
    Borälv, Erik
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Human-Computer Interaction.
    Göransson, Bengt
    Olsson, Eva
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Usability and efficiency. The Helios approach to development of user interfaces.1994Other (Other scientific)
  • 5.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Eriksson, Elina
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Gulliksen, Jan
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Användbara IT-stöd: En utvärdering av ett forskningsprojekt vid CSN, Centrala studiestödsnämnden2008Report (Other academic)
    Abstract [sv]

    Utvecklingsrådet för den statliga sektorn har tagit ett initiativ för att stödja myndigheternas arbete med att förbättra arbetsmiljön och sänka sjukfrånvaron. Därför startades programmet Satsa friskt. Programmet ger stöd i form av ekonomiskt bidrag och experthjälp till olika projekt inom statliga myndigheter. Ett av Satsa Friskts insatsområden är Människa IT . Inom detta område har det sedan 2004 bedrivits ett antal olika projekt vid flera statliga verk. Vi har från MDI (avdelningen för människa-datorinteraktion, institutionen för informationsteknologi) vid Uppsala universitet varit mer omfattande inblandad i tre olika sådana projekt: vid CSN, Migrationsverket och SMHI. Syftet och innehållet har varierat en del mellan de olika projekten, men ett huvudsakligt fokus har varit hur man kan se till att de framtida IT-stödda arbetena inom myndigheterna blir effektivare och arbetsmiljön bättre. Genom att bättre beakta användbarhets- och arbetsmiljöaspekter vid kravställande, utveckling och införande av IT-stöd kan man stödja en positiv utveckling av verksamheten som sådan liksom av arbetsinnehåll och arbetsmiljö för den enskilde individen. Resultatet kan då bli effektivare verksamhet, bättre service till kunder och ett hälsosammare och hållbarare arbete för de anställda. Denna rapport beskriver det arbete som under åren 2005-2007 genomförts i samverkan mellan CSN, Centrala studiestödsnämnden, och MDI, Uppsala universitet. Förutom en kort beskrivning av innehållet i det arbete som gjorts inom projektet redovisar denna rapport en utvärdering av resultatet, de lärdomar som vi gjort från projektet, de råd vi kan ge till andra som vill ta del av dessa lärdomar samt en förteckning av de rapporter av olika slag som producerats.

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  • 6.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Nauwerck, Gerolf
    Uppsala University, University Administration, Planning Division.
    Nyberg, Britta
    Uppsala University, University Administration, Planning Division.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Ekonomiadministratörernas IT-relaterade arbetsmiljö vid Uppsala universitet: En kortfattad rapport från KiA-projektet2014Report (Other academic)
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  • 7.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Lind, Thomas
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    McDermott, Roger
    Daniels, Mats
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computer Systems.
    Vision seminars and administration of university education: A case study2015In: Proc. 1st Al Baha University and Uppsala University Symposium on Quality in Computing Education, 2015, p. 29-32Conference paper (Refereed)
  • 8.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Stadin, Magdalena
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Artificial intelligence, robotisation and the work environment: Literature review2022Report (Other academic)
  • 9.
    Cajander, Åsa
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Stadin, Magdalena
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division Vi3.
    Raviola, Elena
    Göteborgs universitet .
    Artificiell intelligens, robotisering och arbetsmiljön2022Report (Other (popular science, discussion, etc.))
  • 10.
    Golightly, David
    et al.
    University of Nottingham, Faculty of Engineering.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Dadashi, Nastaran
    University of Nottingham, Faculty of Engineering.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Division of Visual Information and Interaction. Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sharples, Sarah
    University of Nottingham, Faculty of Engineering.
    A socio-technical comparison of rail traffic control between GB and Sweden2013In: Rail Human Factors: Supporting reliability, safety and cost reduction, London: Taylor & Francis, 2013, p. 367-376Conference paper (Refereed)
    Abstract [en]

    There is strong motivation for having rail technology that is both international and interoperable. The practice, however, of moving technology that works well in one operational setting to another is not straightforward. This paper takes one type of technology, traffic control automation, and looks at variability between two contexts – GB and Sweden. The output from this work is a socio-technical framework which will be used to asses the viability of applying new advances in traffic management across a number of EU countries.

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  • 11.
    Gulliksen, Jan
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Cajander, Åsa
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Eriksson, Elina
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    User-Centred Systems Design as Organizational Change: A Longitudinal Action Research Project to Improve Usability and the Computerized Work Environment in a Public Authority2009In: International Journal of Technology and Human Interaction, ISSN 1548-3908, E-ISSN 1548-3916, Vol. 5, no 3, p. 13-53Article in journal (Refereed)
  • 12.
    Gulliksen, Jan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Johnsson, Mats
    Lind, Mats
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Nygren, Else
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    The need for new application specific interface elements1993In: Advances in Human Factors/Ergonomics 19B, Human Computer Interaction: Software and Hardware Interfaces, 1993, p. 15-20Conference paper (Refereed)
    Abstract [en]

    The design of user interfaces for skilled workers in professional work settings should be based on style guides that certify efficiency. Most of today's style guides and design guidelines overemphasise general aspects or aspects relevant to novices. To increase efficiency both of the design process and of the resulting interface, more domain specific interface elements should be used. This paper explains the basic ideas of such domain specific style guides and gives some examples from the health care domain.

  • 13.
    Gulliksen, Jan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Lif, Magnus
    Lind, Mats
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Nygren, Else
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Analysis of information utilization (AIU)1997In: INTERNATIONAL JOURNAL OF HUMAN-COMPUTER INTERACTION, ISSN 1044-7318, Vol. 9, no 3, p. 255-282Article in journal (Refereed)
    Abstract [en]

    Analysis of information utilisation (AIU) is a method for specifying how information entities encountered in information analysis are being physically manipulated in the work situation undergoing analysis. It focuses especially on factors affecting cognitive load. The method supports the human-computer interface designer with relevant and appropriate information structured specifically for a document oriented design methodology. It gives a suitable basis for user centred interface design, without the possible limitations that improper user participation could cause, and focuses on all aspects relevant for a ”good” work environment, such as competence, organisation, work activity and information technology development.

    Analysis of information utilisation is performed through ”observation-interviews” in which a human-computer expert interviews a typical user about his work situation in the domain of work and observes information handling routines that the user might not be aware of. A number of development projects have shown that this method can constitute an additional step in existing methodologies for capturing aspects of the work situation that can be directly design controlling. This paper describes the method of analysis of information utilisation, and what information that has to be documented while performing the method. It suggests how the method can be incorporated into existing in-house development methodologies, and gives an example of documented analysis results from a development project within the Swedish National Tax Board.

  • 14.
    Gulliksen, Jan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Domain specific design of user interfaces: Case handling and data entry problems1996In: Critical issues in user interface systems engineering, Springer Verlag , 1996Chapter in book (Refereed)
    Abstract [en]

    New approaches on human-computer issues are required in designing user interfaces for skilled professionals in specific domains. By including domain knowledge earlier in the development process applications development can be simplified. The advantages of a domain specific design are obvious; 1. Increased efficiency in the development process and in the final application. 2. Enhanced possibilities for effective user participation. 3. Reduced development time and cost. Domain specific design requires a careful analysis of information utilisation. The analysis results in a design specified in a special design language interpretable by the construction tool.

    This paper outlines a framework for a domain specific design and development process. Design was earlier supported mainly by cognitive theories on human computer interaction and user modelling. In the domain specific approach design issues are concentrated on efficient development of effective human-computer interfaces. Our purpose is to identify the main steps of the process – analysis of information utilisation, design and construction – with special emphasis on their documentation. The different documentations can be seen as interfaces or bridges between preceding and succeeding steps in the development process, and are to be specified in some kind of formal or semiformal language. We are currently working on the specification of these languages. Our development process is compared to development using traditional UIMS, with emphasis on the possible benefits; cost and time savings, increased possibilities for effective user participation and increased modularity. The domain of case handling accentuates the domain specific development as a general approach on a large number of administrative work situations where case administrators interact with customers or clients. Case handling is an important domain with many end-users using their skills for complex information retrieval and decision making. This domain is described from the case administrators perspective on customer interaction, information retrieval, decision support and information systems. We stress some general aspects on case handling, important for the design of efficient computer support for personnel working in this domain. Some basic work flow entities, to describe and categorise the case handling domain, are presented, like e. g. the initialisation phase, the information retrieval process, the case administrators decision process, and the documentation and information services.

  • 15.
    Gulliksen, Jan
    et al.
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Sandblad, Bengt
    Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    Lind, Mats
    Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Uppsala University, Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction. Människa-datorinteraktion.
    The nature of user interface design: The role of domain knowledge1995In: Domain knowledge for interactive systems design, Chapman-Hall, London , 1995Chapter in book (Refereed)
    Abstract [en]

    The importance and growing awareness of domain knowledge acquisition in information systems development and, especially, in the process of design of human-computer interfaces, are becoming more evident. In several in-house development projects, methods for efficiently capturing and utilising domain knowledge have been defined and tested (e.g., through the definition of domain specific style guides and analysis of information utilisation). Also, methods for modelling case handling work in general terms, which is the main application focus of our studies, have been developed and tested in larger organisations.

    This paper focuses on the relation between domain knowledge models and conceptual models in information system development and user models in human-computer interaction. Based on Norman's model of user perception of an existing computer system, different limitations are identified and possible extensions are discussed. By introducing the domain context, several additional models of the work task by the user, as well as the designer, occur. If the dynamic iterative system development process is regarded, additional models and dynamic changes in the models over time can be traced. Furthermore, these models are related to the state-of-the-art knowledge on mental models and domain modelling. Implications for design, such as work modelling, iterative system development, analysis of information utilisation, design and evaluation methods, are discussed.

  • 16. Göransson, Bengt
    et al.
    Lind, Mats
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Människa-datorinteraktion.
    Nygren, Else
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Människa-datorinteraktion.
    Sandblad, Bengt
    Teknisk-naturvetenskapliga vetenskapsområdet, Mathematics and Computer Science, Department of Information Technology.
    Schwalbe, Patrik
    The interface is often not the problem1987In: Human Factors in Computing Systems-IV and Graphics Interface, 1987Conference paper (Refereed)
  • 17. Göransson, Bengt
    et al.
    Lind, Mats
    Nygren, Else
    Uppsala University, Humanistisk-samhällsvetenskapliga vetenskapsområdet, Faculty of Social Sciences, Department of Information Science. Människa-datorinteraktion.
    Sandblad, Bengt
    Schwalbe, Patrik
    The Interface is Often Not the Problem1987In: Proceedings of Association of Computing Machinery. CHI+GI'87: Conference on Human Factors in Computing Systems and Graphics Interface, 1987, p. 133-136Conference paper (Refereed)
    Abstract [en]

    Computer systems in the form of tools for specific functions within a work environment are becoming increasingly common. because the users are not computer experts, and because the introduction of the new tools can dramatically change their tasks, problems arise. It is argued that even if the proper design of the MMI is very important, this will not solve all the problems. More basic problems concern what functions should be included in the system and how the users can understand what the system can do in different work situations and how the response would be evaluated in the context of the work situations. This is demonstrated by experiences from application projects. It is concluded that more research must be devoted to these problem areas. Another important result is the fact that the possibilities to develop more generally applicable computer based tools are limited. Adaptation to local circumstances and needs is usually a necessity.

  • 18.
    Hardenborg, Niklas
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kavathatzopoulos, Iordanis
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Performing the Vision Seminar Process2007Report (Other academic)
    Abstract [en]

    The Vision Seminar Process is a process for developing an efficient, sustainable, IT-supported future work and a tool for proving a solid basis for the development of IT systems. The process provides a framework where practitioners and designers cooperate in the design of both sustainable work and usable IT systems. A practical approach is provided to facilitate for practitioners' reflective in-depth analysis of their work practices as well as to question and discuss their entire work situation and organization.

    This report gives a practical and basic description of the process procedure based on experiences from several projects where the process has been carried out in different contexts and organizations.

    Download full text (pdf)
    fulltext
  • 19.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Kauppi, Arvid
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Erlandsson, Mikael
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Operative tests of a new system for train traffic control2009In: Rail Human Factors around the World: Impacts on and of People for Successful Rail Operations / [ed] Dadashi, Nastaran, 2009, p. 424-433Conference paper (Other academic)
    Abstract [en]

    Tomorrow’s train traffic systems requires new strategies and solutions for efficient traintraffic control and utilization of track capacity, especially in traffic systems with a highdegree of deregulated and mixed traffic. There are many different goals associated withthe traffic control tasks and the work of the traffic controllers (dispatchers). Examples aresafety, efficiency of the traffic with regard to timeliness and energy consumption, goodservice and information to passengers and customers etc. Today’s traffic controlsystems and user interfaces do not efficiently support such goals. In earlier research wehave analyzed important aspects of the traffic controller’s tasks, strategies, decisionmaking, use of information and support systems etc. Based on this research we,together with Banverket (Swedish Rail Administration), have designed prototypesystems and interfaces that better can meet future goals and contribute to more optimaluse of infrastructure capacity. These prototype systems have now been developed into afully operational system which has been tested during 6 months, for control of train trafficin a section of the Swedish rail system. The evaluation shows that the system efficientlysupports control tasks and is well accepted by the involved traffic controllers.

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  • 20.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    All or nothing: Deployment must also be user-centred2012In: The Ergonomics Open Journal, E-ISSN 1875-9343Article in journal (Other academic)
    Abstract [en]

    This article describes the importance ofusing a user-centred deployment process.The article is based on a case study of twotrain traffic control centres where the samesystem, STEG, was deployed with differentcontexts.

  • 21.
    Isaksson-Lutteman, Gunnika
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Andersson, Arne W.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Tschirner, Simon
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Computerized Image Analysis and Human-Computer Interaction.
    Reducing unnecessary cognitive load in train traffic control2011Conference paper (Other academic)
    Abstract [en]

    Uppsala University has collaborated with Swedish National Railway Administration in research about train traffic control and how to improve traffic controllers’ work environment, so that they can better meet future demands. This has resulted in a new operational train traffic control system called STEG. The traffic controllers are today forced to develop and use very complex mental models which take a long time to learn. We have also found that their cognitive capacity is more used to indentify, understand and analyze the traffic situation and less to solve problems and find optimal solutions to disturbances. The objective for developing STEG was to change this situation and reduce unnecessary cognitive load. Interviews with traffic controllers show that STEG has reduced the complexity of their mental models and contributed to less unnecessary cognitive load in operation. Our conclusion is that by reducing the complexity of their mental model, they can be skilled much faster and they are now able to use their cognitive capacity and skills on the important parts of their work.

  • 22.
    Janols, Rebecka
    et al.
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Göransson, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Borälv, Erik
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Sandblad, Bengt
    Uppsala University, Disciplinary Domain of Science and Technology, Mathematics and Computer Science, Department of Information Technology, Human-Computer Interaction.
    Physicians' concept of time usage: A key concern in EPR deployment2010Conference paper (Refereed)
    Abstract [en]

    This paper is based on an interview study with 19 resident, specialist and senior physicians. The study was initiated by a Swedish Hospital management to investigate physicians’ attitude towards their EPR (Electronic Patient Records) and give recommendations for improvement in organization, development, deployment and training. The management had experienced that the physicians were unwilling to take part in the EPR deployment process and simultaneously complained about the low usability and potential safety risks of the systems. The study shows that the EPR must be considered a shared responsibility within the whole organization and not just a property of the IT department. The physicians must consider, and really experience, EPR as efficient support in their daily work rather than something they are forced to use. This includes considering work with the EPR as an important part of their work with patients.