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Pediatric oncology healthcare professionals’ attitudes to and awareness of regulations for minors’ and guardians’ online record access: A mixed-methods study in Sweden
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Participatory eHealth and Health Data Research Group.ORCID iD: 0000-0003-2835-0259
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Participatory eHealth and Health Data Research Group. Digital Psychiatry, Department of Psychiatry, Beth Israel Deaconess Medical Center, Boston, MA, USA.ORCID iD: 0000-0002-0205-1165
Uppsala University, Disciplinary Domain of Medicine and Pharmacy, Faculty of Medicine, Department of Women's and Children's Health, Pediatric oncological and neurological research.ORCID iD: 0000-0003-2767-5828
Centre for Empirical Research on Information Systems (CERIS), Informatics, School of Business, Örebro University, Örebro, Sweden.ORCID iD: 0000-0002-2597-1079
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2025 (English)In: BMC Health Services Research, E-ISSN 1472-6963, Vol. 25, no 1, article id 1562Article in journal (Refereed) Published
Abstract [en]

Background

Healthcare providers and policymakers worldwide differ in their provision of access to adolescentpatients’ electronic health records (EHR). The regulatory framework in Sweden restricting both guardians’ andadolescents’ online record access (ORA) has during recent years received criticism. The aim was to quantitativelyand qualitatively, explore attitudes about ORA and perceptions about ORA regulations among pediatric oncologyhealthcare professionals (HCPs) in Sweden.

Methods

A convergent mixed-methods design (QUAL, quan) was used, consisting of a survey study (N = 95) andsemi-structured individual interviews (N = 13). Physicians and nurses in pediatric oncology were recruited in clinicsface-to-face or via staff e-mail. Descriptive statistics were used to present quantitative survey results. Interviews wererecorded, transcribed, and analyzed using content analysis.

Results

A majority of participants (72%) were critical of the access restrictions but lacked knowledge about accessextensions, with more than 60% unaware of application procedures. Five themes emerged regarding both perceivedbenefits and risks of ORA. Examples of benefits included adolescent empowerment, parental support, and improvedpartnership; risks included an increased emotional distress and confusion among young patients and their guardians,increased workload for HCPs, and threats to adolescent confidentiality. An additional five identified themes capturedHCPs’ views on regulations and included uncertainty, variation among adolescents, and the need to balance parentalsupport and adolescent privacy.

Conclusions

Findings indicate lacking knowledge about ORA regulations and little incentive for HCPs to promoteits use. While risks of ORA were often directly experienced and concerned confidentiality breaches and difficultieswith EHR documentation, benefits tended to be anticipatory and related to patient or parent experiences. Still, HCPsshowed limited support for ORA restrictions during adolescence. To ensure safe and effective ORA use, HCPs needclearer guidance and support.

Place, publisher, year, edition, pages
BioMed Central (BMC), 2025. Vol. 25, no 1, article id 1562
Keywords [en]
healthcare professionals (HCPs), oncology, adolescents, adolescent health, Patient Accessible Electronic Health Record (PAEHR), Electronic Health Record (EHR), patient portal, survey, ehealth, interviews
National Category
Health Sciences
Identifiers
URN: urn:nbn:se:uu:diva-542491DOI: 10.1186/s12913-025-13697-3ISI: 001628982200003PubMedID: 41310673Scopus ID: 2-s2.0-105023545277OAI: oai:DiVA.org:uu-542491DiVA, id: diva2:1912468
Projects
NORDeHEALTH
Part of project
Beyond Implementation of eHealth, Forte, Swedish Research Council for Health, Working Life and Welfare
Funder
Forte, Swedish Research Council for Health, Working Life and Welfare, 2020-01229NordForsk, 100477Available from: 2024-11-12 Created: 2024-11-12 Last updated: 2026-05-07Bibliographically approved
In thesis
1. A growing concern: Online access to minors’ health records
Open this publication in new window or tab >>A growing concern: Online access to minors’ health records
2025 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

Healthcare worldwide is undergoing a transition where patients are increasingly granted access to their electronic health records (EHRs). However, online record access (ORA) for vulnerable groups like children and adolescents remains a topic of active debate. Minors’ experiences of patient-accessible electronic health records (PAEHRs) and related ethical questions remain underexplored.

The thesis aim was to explore stakeholder experiences of online access to minors’ EHRs, through six papers: 1) a case study comparing minors’ and guardian use of PAEHRs in Sweden and Finland and the use of country-specific access control practices; 2) a literature review summarising knowledge about stakeholder views and experiences on ORA for minors and parents; 3-4) two survey studies examining Swedish adolescents’ reasons for reading EHRs, utility, the link between use frequency and encouragement, as well as views on EHR security and privacy, attitudes toward information-sharing, and definitions of sensitive information; and 5-6) two mixed-methods studies exploring the views, awareness and benefits and risks with respect to ORA regulations among Swedish adolescents with serious health issues, their parents, and paediatric oncology HCPs. Findings were analysed using a framework of biomedical ethical principles.

Adolescents in Finland, who receive ORA earlier, showed higher PAEHR use than their Swedish counterparts. In Sweden, few applications for extended access were found. Most prior work was US-based that left minors’ experiences, especially beyond chronic illness, largely underexplored. Swedish adolescent portal users viewed information as useful and higher use was related to HCP encouragement. Although security was rated highly, many wished to manage who could access their EHRs. Mental healthcare was the most cited as sensitive. Adolescents with serious health issues, their parents, and oncology HCPs criticised the current gap in ORA during adolescence. Parents were concerned about early adolescent ORA, while HCPs worried about the impact of parental ORA on EHR quality, and lacked knowledge of access extension.

In conclusion, while ORA showed potential for engaging adolescents in their care early and facilitating parental support, risks remain for EHR quality. Education and dialogue among stakeholders, along with addressing HCP concerns, are essential efforts to make ORA an effective tool for enhancing adolescent health outcomes.

Place, publisher, year, edition, pages
Uppsala: Acta Universitatis Upsaliensis, 2025. p. 100
Series
Digital Comprehensive Summaries of Uppsala Dissertations from the Faculty of Medicine, ISSN 1651-6206 ; 2107
Keywords
Online record access, open notes, patient experiences, adolescents, parents, healthcare professionals, paediatrics, oncology, survey, mixed-methods, scoping review
National Category
Health Sciences
Research subject
Medical Science
Identifiers
urn:nbn:se:uu:diva-542493 (URN)978-91-513-2308-4 (ISBN)
Public defence
2025-01-17, Humanistiska teatern, Engelska Parken, Thunbergsvägen 3C, Uppsala, 13:15 (English)
Opponent
Supervisors
Projects
NORDeHEALTH
Funder
NordForsk, 100477Forte, Swedish Research Council for Health, Working Life and Welfare, 2020-01229
Available from: 2024-12-12 Created: 2024-11-19 Last updated: 2026-04-23Bibliographically approved

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Hagström, JosefinBlease, CharlotteHarila, ArjaScandurra, IsabellaHägglund, Maria

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