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The chatbot will see you now: When access isn’t enough
Uppsala University, Disciplinary Domain of Humanities and Social Sciences, Faculty of Arts, Department of ALM. Centre for Medical Humanities, Uppsala University.
2026 (English)In: Information MattersArticle in journal (Other (popular science, discussion, etc.)) Published
Abstract [en]

We often think about information literacy as something that helps people engage with information more effectively. In healthcare, however, information literacy is increasingly becoming a prerequisite for participation itself. Patients are not simply searching for information about health; they are being asked to navigate systems, interpret records, communicate through digital platforms, and make decisions based on information that was often produced for professional purposes.

Place, publisher, year, edition, pages
2026.
Keywords [en]
digital healthcare, literacy, justice, patient portals, ehealth, information systems, online record access, medical records, information behaviour, documentation practises, healthcare systems, doctor patient trust, vulnerability, relationships, digital divide
National Category
Information Studies Information Systems, Social aspects Medical Informatics Health Care Service and Management, Health Policy and Services and Health Economy Medical Ethics
Research subject
Information Studies; Information Systems
Identifiers
URN: urn:nbn:se:uu:diva-589339DOI: 10.2139/ssrn.7306158OAI: oai:DiVA.org:uu-589339DiVA, id: diva2:2069610
Available from: 2026-06-10 Created: 2026-06-10 Last updated: 2026-08-19

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Publisher's full texthttps://informationmatters.org/2026/06/the-chatbot-will-see-you-now-when-access-isnt-enough/?aiEnableCheckShortcode=true

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Lyckblad, Camilla

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